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At Four Seasons Astir Palace Hotel Athens, we are seeking a motivated and results-driven Catering Sales Manager to join our dynamic Catering team on a permanent basis. This role is focused on maximizing revenue across all catering business segments, developing new client relationships, and ensuring long-term client retention, while upholding the hotel’s reputation as a premier luxury destination for events, conferences, and private functions.As a key member of the Catering team, you will actively drive sales performance, manage strategic accounts, and work closely with internal stakeholders to deliver seamless, high-quality events. Your contribution will play an essential role in achieving revenue targets and strengthening the hotel’s position in the luxury events market.What You Will Do<ul><li>Actively solicit and book all types of catering business from a variety of leads and market segments.</li><li>Maintain a structured and organized follow-up system for all sales activities through DELPHI.</li><li>Coordinate closely with the Catering team to ensure optimal utilization of function space and maximize revenue potential.</li><li>Conduct site inspections and property tours for meeting planners and prospective clients.</li><li>Negotiate contracts to achieve maximum revenue and profitability while meeting client expectations.</li><li>Prepare, review, and manage Event P&amp;Ls to ensure profitability and long-term client retention.</li><li>Represent the hotel professionally in all client interactions and at industry events.</li><li>Finalize bookings and maximize revenue through strategic upselling across all relevant areas.</li><li>Keep the Director of Catering informed of any issues or opportunities requiring attention.</li><li>Collaborate with other hotel departments to ensure exceptional guest satisfaction and flawless event execution.</li><li>Monitor market trends, competitor activity, and sales performance, providing insights and updates to the Director of Catering.</li><li>Support the development and execution of sales initiatives for assigned market segments to increase catering activity, volume, and profit.</li><li>Contribute to achieving departmental and overall property revenue goals while maintaining the highest service standards.</li></ul>What You Bring<ul><li>Proven experience in luxury hospitality sales, with a strong focus on catering and events.</li><li>Demonstrated success in managing key accounts and consistently achieving or exceeding revenue targets.</li><li>Bachelor’s degree in Sales, Marketing, Hospitality, or a related field.</li><li>Excellent organizational, negotiation, and communication skills.</li><li>Ability to work independently, take initiative, and manage multiple priorities in a fast-paced environment.</li><li>Experience with sales and CRM systems such as DELPHI, OPERA, or similar platforms.</li><li>Fluency in English; additional languages are considered an advantage.</li></ul>What We Offer<ul><li>Competitive salary and comprehensive benefits package.</li><li>Employee meals, laundry services, and Ticket Restaurant monthly allowance of €100.</li><li>Access to Four Seasons global training, development, and travel programs.</li><li>Long-term career opportunities within a world-class luxury hospitality brand.</li><li>A collaborative and high-performance work environment that values excellence, innovation, and professional growth.</li></ul>Join Four Seasons Astir Palace Hotel Athens as a Catering Sales Manager and play a key role in driving strategic catering initiatives in a high-profile luxury market. If you are a passionate and experienced sales professional looking for a long-term career opportunity, we invite you to apply today.

Catering Sales Manager REQ10366621

Guest Service:&nbsp;Greet guests warmly, take drink orders, and provide excellent customer service throughout.Beverage Preparation:&nbsp;Prepare alcohol and non-alcoholic beverages according to the established sequence of service.Inventory Management:&nbsp;Monitor stock levels, restock supplies, and assist with inventory control.Teamwork:&nbsp;Collaborate with management to ensure smooth bar and restaurant operations.Cleanliness &amp; Safety:&nbsp;Keep the bar area clean, organized, and compliant with health and safety regulations.Qualifications &amp; ExperiencePrevious experience within a bar/restaurant, preferably in a hotel environment.Fluency in English, with an additional language being a plus.Degree/Diploma in Hospitality/Tourism.Excellent communication and customer service skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Bartender

To do the End of Day, close and back up the computer network data. Balance all the Revenue/Income Accounts and audit for accuracy of the Opera Front Office, Micros point of sales, call accounting and/or other Income generating computer systems. To print out daily Manager’s Report and distributes or sends it by local e-mail only to the authorized recipients.&nbsp;Key Duties and Responsibilities<ul><li>Maintain high visibility in public areas during peak times;</li><li>Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;</li><li>Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement;</li><li>Participate, as needed, in the investigation of employee and guest accidents;</li><li>Record guest issues in the guest response tracking system;</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;</li><li>Making sure all guests’ complaints are followed up and discussed during the daily meeting within the Team;</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction;</li><li>Always seek opportunities to improve client service;</li><li>Always demonstrate effective and appropriate interaction with clients whilst maintaining a professional approach and image.</li><li>Understanding employee positions well enough to perform duties in employees' absence;</li><li>Empower employees to provide excellent customer service;</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li><li>Ensure compliance with all policies, standards and procedures;</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently;</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property;</li><li>Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement;</li><li>Attending internal hotel meetings, presenting Front Office department;</li><li>Provide necessary reports to Finance department when needed;</li><li>Cooperate with 3rd party companies in terms of arrangements for guests and improving of level of service provided;</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms;</li><li>Cover night Front Office shifts when required;</li><li>Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times;</li><li>To be in charge of Front Office in absence of Front of House Managers</li><li>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.;</li><li>Understand and comply with security, health and safety policies and procedures of the hotel.</li></ul>&nbsp;Skills, Education or Certification<ul><li>Minimum two years working in a luxury, 5-star hotel as a Front Office/Assistant Front Office Manager</li><li>Excellent knowledge of Opera and Ms Office</li><li>Excellent knowledge of night closing procedures</li><li>Must be fluent in verbal and written English.</li><li>Must be proficient in hospitality revenue management, guest services and team development</li><li>Previous work in customer service and FoH experience preferred.</li><li>Excellent written and verbal communication skills required.</li><li>Strong leadership skills and interpersonal communication skills.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Hospitality Management Degree</li><li>Excellent knowledge of Enhlish</li><li>Knowledge in OPERA/MICROS</li><li>Advance Knowledge in Microsoft Excel</li><li>Minimum one year experience in a luxury resort/hotel &nbsp;</li></ul>What We Offer:&nbsp;<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Night Auditor | One&Only Aesthesis, Athens (19066)

SeaCrete Hotels is looking for Guest Relations SpecialistJob Description:• Complaint management and prompt customer service• Maintaining the company's high standards• Ability to Produce ReviewsCandidate profile:• Enthusiastic and pleasant personality oriented towards customer service and satisfaction• Excellent knowledge of English• Knowledge of German or French will be considered an additional asset• Professional experience in a similar position, in large 5-star hotels• Very good knowledge of Social MediaCompany benefits:• Pleasant working environment• Accommodation (for people outside the area) and three meals daily• Career development prospects• Continuous Education

GUEST RELATIONS SPECIALIST

Assist the Manager of Reservations in guiding the reservations team to achieve departmental objectives and core values. Enhance guest experience and repeat clientele by supporting the implementation of procedures to maximize revenue and other selling opportunities. Ensure adherence to company standard operating procedures while delivering high-quality services.&nbsp;Key Duties and Responsibilities • &nbsp; &nbsp;Assist in achieving departmental annual objectives and support the team in working together towards these goals. • &nbsp; &nbsp;Support in conducting regular one on one meetings with the reservations colleagues • &nbsp; &nbsp;Lead the departmental champions program and provide regular updates to the reservations manager • &nbsp; &nbsp;Address guest complaints by reviewing and responding within 24 hours, ensuring satisfactory resolution for both the guest and the organization. • &nbsp; &nbsp;Monitor and control Reservations operations according to departmental standards. • &nbsp; &nbsp;Assist&nbsp; • &nbsp; &nbsp;Ensure all incoming calls to the Reservations department are handled promptly, courteously, and professionally, reflecting the highest standards of service and maximizing conversion opportunities. • &nbsp; &nbsp;Actively take reservations calls when required, supporting the team during peak periods and ensuring seamless service delivery. Ensure the proper functioning of all communication systems, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly • &nbsp; &nbsp;Monitor the reservations inbox and ensure that global standards for response time is maintained • &nbsp; &nbsp;Oversee extranet reservations&nbsp; • &nbsp; &nbsp;Coordinate agent commission payment with finance • &nbsp; &nbsp;Attend management meetings when required • &nbsp; &nbsp;Support the management of third-party sites and ensure proper implementation of reservations procedures. • &nbsp; &nbsp;Ensure the team is aware of all promotional rates and packages and support the use of effective selling techniques such as up-selling, cross-selling, and suggestive selling. • &nbsp; &nbsp;Monitor telephone call volumes and report trends to the Manager of Reservations. • &nbsp; &nbsp;Assist in processing daily correspondence checks and ensure all guest information and requests are accurately entered in the system. • &nbsp; &nbsp;Conduct regular spot checks within the department to ensure adherence to Standard Operating Procedures. • &nbsp; &nbsp;Update account profiles regularly to maintain a healthy database. • &nbsp; &nbsp;Support team development to maintain high standards for relationship building, customer service, and selling techniques. • &nbsp; &nbsp;Oversee no-show and late cancellation processes with colleagues to ensure incremental revenue is booked daily. • &nbsp; &nbsp;Maintain a comprehensive filing system in the Reservations department. • &nbsp; &nbsp;Conduct on-the-job training and appraisal sessions with the team, under the supervision of the Manager of Reservations. • &nbsp; &nbsp;Assist with any other duties as required by the Manager of Reservations or another member of the management team. • &nbsp; &nbsp;Submit monthly departmental schedule&nbsp; Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Bachelor’s degree • &nbsp; &nbsp;Minimum 4 years’ experience in a similar role within Reservations or significant experience in a contact center or similar field • &nbsp; &nbsp;Proficiency in English; knowledge of another language is an advantage • &nbsp; &nbsp;Excellent communication skills • &nbsp; &nbsp;Customer service oriented • &nbsp; &nbsp;Financial understanding

Assistant Manager, Reservations | One&Only Aesthesis, Athens (19788)

Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.&nbsp;CANDIDATE PROFILE&nbsp;&nbsp;Education and Experience• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.OR• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.&nbsp;CORE WORK ACTIVITIES&nbsp;Leading Pastry Culinary Team• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.• Encourages and builds mutual trust, respect, and cooperation among team members.• Serves as a role model to demonstrate appropriate behaviors.• Ensures and maintains the productivity level of employees.• Ensures employees understand expectations and parameters.• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.• Leads shifts while personally preparing food items and executing requests based on required specifications.• Supervises and coordinates activities of cooks and workers engaged in food preparation.&nbsp;Ensuring Culinary Standards and Responsibilities are Met• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.• Recognizes superior quality products, presentations and flavor.• Maintains food preparation handling and correct storage standards.• Maintains purchasing, receiving and food storage standards.• Supports procedures for food &amp; beverage portion and waste controls.• Follows proper handling and right temperature of all food products.• Supervises pastry preparation shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.• Ensures compliance with all applicable laws and regulations.• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.• Checks the quality of raw and cooked food products to ensure that standards are met.• Assists in determining how food should be presented and creates decorative food displays.&nbsp;Ensuring Exceptional Customer Service• Provides services that are above and beyond for customer satisfaction and retention.• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.• Sets a positive example for guest relations.• Empowers employees to provide excellent customer service.• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.• Strives to improve service performance.&nbsp;Maintaining Culinary Goals• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.• Develops specific goals and plans to prioritize, organize, and accomplish your work.• Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.• Purchases appropriate supplies and manage inventories according to budget.&nbsp;Supports Training and Development Activities&nbsp;• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.• Participates in training staff on menu items including ingredients, preparation methods and unique tastes.• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.• Ensures property policies are administered fairly and consistently.• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.&nbsp;Additional Responsibilities&nbsp;• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.• Analyzes information and evaluates results to choose the best solution and solve problems.• Brings issues to the attention of the department manager and Human Resources as necessary.• Attends and participates in all pertinent meetings.

Head Baker 26051189

Our team consists of people with vision and passion for what they do. Our employees are our greatest asset and our greatest investment. We are committed to offering continuous training, personal development and support for each team member. On a daily basis, the management of the company, as well as a team of Mental Health scientists, take care of the well-being of every employee and each team on a personal and professional level.&nbsp;As a Bellman you will·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Greet guests and assist with luggage, providing exceptional customer service·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deliver luggage &amp; packages to guest rooms in a timely and efficient manner·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide information about hotel services and amenities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a clean and organized lobby area·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Issue room keys·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with other duties as assigned by managementEntry Requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of English Language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience in a customer service role preferred·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication and interpersonal skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work independently and as part of a team·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic computer skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must be able to stand, walk, and lift heavy items for extended periods of time·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must be able to work in a fast-paced environment with high guest trafficWe offer·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accommodation with AC, wi-fi, laundry access and access to our open air gym·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Continuous training opportunities (hard &amp; soft skills)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Free Counseling line for our employees and their relatives (mental health &amp; business psychology)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The provision of uniforms·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted Mini Market prices at our Employee dedicated market·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two meals per day at the staff restaurant·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Transportation to/from work·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted rates at selected Andronis Restaurants

Bellman (Santorini & Paros)

A hostess or host greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus and escort them to their seat. They also handle phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary. He/she will work closely with the Culinary and Beverage teams to ensure One&amp;Only service standards exceed the experience of the guest. Key Duties and Responsibilities<ul><li>Greeting guests as they enter and putting them on a waiting list as necessary.</li><li>Providing guests with menus and answering any initial questions.</li><li>Seating guests at tables or in waiting areas.</li><li>Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.</li><li>Engaging with guests to ensure they're happy with food and service.</li><li>Responding to complaints and helping to resolve them.</li><li>Answering phone calls, taking reservations and answering questions.</li><li>A knowledge of the menu.</li><li>Helping with other positions in the restaurant as needed.</li><li>Providing great customer service.</li><li>To assist with any other duties that are required by the members of the management team.</li></ul> Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>At least 2 years’ experience</li><li>Excellent Communication skills</li><li>Excellent knowledge of English</li><li>Workplace training from within a high standard hotel environment.</li><li>Knowledge of catering operations and beverage practices within the catering industry. &nbsp;</li><li>Experience in a luxury resort would be an advantage but not a requirement.</li></ul> What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Hostess | Manko | One&Only Aesthesis, Athens (18890)

O Σεφ είναι υπεύθυνος για τη διαχείριση των a La Carte εστιατορίων του ξενοδοχείου, το σχεδιασμό των μενού, την οργάνωση και επίβλεψη των προμηθειών, καθώς και την εφαρμογή των συστημάτων και κανόνων υγείας και καθαριότητας. Θα έχει τη δυνατότητα να προτείνει καινοτόμες ιδέες και θα έχει πάθος με τη γαστρονομία. Ο Chef a La Carte θα αναφέρεται απευθείας στο Διευθυντή του Ξενοδοχείου.Κύριες Αρμοδιότητες:<ul><li>Κατανέμει σωστά την ομάδα του/της στα a La Carte εστιατόρια ανάλογα με τις εκάστοτε ανάγκες.</li><li>Διασφαλίζει το ποιοτικό αποτέλεσμα του φαγητού που προσφέρεται.</li><li>Διασφαλίζει την εξαιρετική παρουσίαση των πιάτων και του μπουφέ.</li><li>Επισκέπτεται τα εστιατόρια και επικοινωνεί με τους πελάτες (παρουσιάζει πιάτα, λύνει τυχόν απορίες, ικανοποιεί ιδιαίτερες προτιμήσεις).</li><li>Μεριμνά έγκαιρα για τις παραγγελίες και τις γενικότερες ελλείψεις.</li><li>Φροντίζει για την παραλαβή υψηλής ποιότητας πρώτων υλών.</li><li>Εφαρμόζει το σύστημα HACCP και τα υγειονομικά πρωτόκολλα.</li><li>Είναι ενήμερος/η για τις πωλήσεις/κουβέρ/δικαιούμενα του εκάστοτε τμήματος σε ημερήσια βάση.</li></ul>Απαραίτητα προσόντα:<ul><li>Πτυχίο μαγειρικής</li><li>Τουλάχιστον 3 χρόνια επαγγελματικής εμπειρίας ως Chef σε κουζίνα είτε σε εστιατόριο a la carte είτε σε μπουφέ, ιδανικά σε ξενοδοχειακό περιβάλλον.</li><li>Γνώση νέων γαστρονομικών πρακτικών και τάσεων.</li><li>Εμπειρία σε διαφορετικά στυλ κουζίνας (π.χ. ιταλική, κινεζική, κ.λπ.).</li></ul>Αναγκαίες δεξιότητες και αξίες:<ul><li>Καλή και άνετη επικοινωνία με πελάτες</li><li>Επαγγελματισμός / Υπευθυνότητα</li><li>Δημιουργικότητα και φαντασία</li><li>Κριτική σκέψη και ικανότητα επίλυσης προβλημάτων</li><li>Ηγετικές ικανότητες και πνεύμα ομαδικότητας</li></ul>

Chef à la carte

At H Hotels Collection, we are currently looking for a dynamic and experienced Front Office Manager to join our team. In this role, you will be responsible for overseeing all front office personnel and ensuring the efficient execution of daily operations. The Front Office Manager will lead and coordinate the activities of the front desk, guest relations, and telephone services, with a strong focus on meeting our guests expectations.What You’ll Be Responsible For:<ul><li>Ensuring the seamless operation of the Front Office Department.</li><li>Overseeing daily front desk activities, maintaining high standards of service and meeting guest expectations.</li><li>Leading and supervising the reception team, providing ongoing feedback to enhance service quality.</li><li>Ensuring full compliance with H Hotels Collection procedures and protocols at the front desk.</li><li>Engaging with guests to deliver exceptional service and uphold product excellence.</li><li>Handling and resolving any issues or challenges that may arise efficiently.</li><li>Coordinating with Reservations and Housekeeping to meet daily operational needs.</li><li>Fostering a culture of trust, respect, and collaboration among team members.</li><li>Building strong interdepartmental relationships and promoting teamwork.</li><li>Motivating and training staff to meet performance goals in both quality and productivity.</li></ul>What We’re Looking For:<ul><li>Bachelor’s degree in hospitality management or a related field.</li><li>Minimum of 2 years’ experience in a similar role within a 5-star hotel environment.</li><li>Solid understanding of hotel standards and procedures, including ISO 9001, 14001, and 22000 implementations.</li><li>Proficiency in PMS software, ideally Opera or similar reservation management systems.</li><li>Strong command of MS Office, particularly Excel and Word.</li><li>Excellent verbal and written communication skills in English; additional languages are an asset.</li><li>A customer-focused mindset with a passion for service excellence.</li><li>Proven ability to organize, coordinate, and lead teams in a fast-paced environment.</li><li>Outstanding interpersonal and communication skills to engage effectively with guests, staff, and departments.</li><li>Demonstrated leadership capabilities and a collaborative spirit.</li><li>Problem-solving skills to address guest concerns and team-related issues.</li></ul>Why Join Us:<ul><li>Competitive salary and career growth opportunities within a rapidly expanding hospitality group.</li><li>Accommodation and meals will be provided, if necessary.</li><li>Ongoing training aligned with our company’s standards and development goals.</li><li>A supportive work environment that values its people, the planet, and the local community.</li></ul>&nbsp;&nbsp;All applications and submitted information will be treated with strict confidentiality.

Front Office Manager

Bartender is responsible to provide professional and customer focused service to our guests, ensuring a memorable experience for guest. He/She will work closely with the Culinary and Service teams to ensure One&amp;Only service standards exceed the experience of the guest. Will work with the FB Leadership team to establish trainings and implementing plans that will help the team exceed the departmental goals.&nbsp;Key Areas of Job Responsibility&nbsp;<ul><li>Maintain complete knowledge of service requirements for assigned function</li><li>Knowing all Liquor brands, beers and non-alcoholic beverages ordered.</li><li>Characteristics/description of wines/champagnes ordered.</li><li>Designated glassware, ingredients, preparation method and garnishes required</li><li>Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.</li><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>Ensure that standards are maintained at a superior level daily.</li><li>To be proficient in the History of the Specialty Outlets and act as an ambassador to it</li><li>Well knowledge of the Outlet’s menus and promotional activities.</li><li>To ensure the smooth preparation of the bar side-stations, mise-en-place and bar set-ups as per outlets and One&amp;Only standards.</li><li>To assist with any other duties that are required by the Food and Beverage management or another member of the Resort management team.</li></ul>&nbsp;&nbsp; &nbsp;&nbsp;Skills, Experience &amp; Qualifications&nbsp;<ul><li>At least 2 years’ experience at a similar level</li><li>Excellent knowledge of English</li><li>Excellent Communication skills&nbsp;</li><li>Workplace training from within a high standard resort environment.</li><li>An understanding of the preparation, delivery and services associated with the highest standards found in international hospitality environment.</li><li>Experience in luxury resort would be an advantage but not a requirement.</li></ul>&nbsp;

Bartender/Barista (6680)

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.</li><li>Organize warm welcomes and fond farewells.</li><li>Conduct in-room check-ins and collect preferences during the stay.</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.</li><li>Support the operation of the guest messaging hub.</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.</li><li>Coordinate amenities and special items with departments.</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.</li><li>Use all required systems with proficiency.</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.</li><li>Record guest issues and ensure complaints are resolved.</li><li>Follow LQA &amp; Forbes service standards.&nbsp; &nbsp;</li></ul>Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.</li><li>Strong English communication; additional languages beneficial.</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.</li><li>Ability to multitask and work under pressure.</li><li>Excellent grooming and customer service.&nbsp;</li></ul> What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Guest Experience Agent | One&Only Aesthesis, Athens (18917)

Numo Ierapetra, Curio Collection by Hilton, is an adults-only escape that shines a fresh light on the hidden gem of southern Crete. Nestled along sun-soaked shores and framed by lush evergreen gardens, our resort blends barefoot luxury with earthy design and a vibrant atmosphere. It’s where modern style meets the laid-back charm of Ierapetra, perfect for those looking to unwind in style.Get the chance to work in the hotel that was awarded the silver in Best Hotel to Work In in 2024 at the Greek Hotel of the Year Awards.Key Responsibilities<ul><li>Oversee the daily operation of the restaurant(s), ensuring excellence in guest service and satisfaction</li><li>Ensure smooth coordination between kitchen, bar, and service teams</li><li>Maintain high standards of hygiene, service, and hospitality according to company and Hilton brand standards</li><li>Handle customer feedback proactively and with professionalism</li><li>Train, develop, and motivate the restaurant team to achieve service excellence</li><li>Supervise scheduling and shift planning to ensure optimum staffing</li><li>Ensure compliance with health &amp; safety, ISO, and HACCP regulations</li><li>Report on daily operations, guest satisfaction, and team performance to the F&amp;B Manager</li></ul>Requirements<ul><li>Degree or Diploma in Hospitality Management or related field</li><li>Excellent command of the English language</li><li>A second language will be considered an asset</li><li>Minimum&nbsp;2 years of experience in a similar position&nbsp;in a 5-star hotel or fine-dining restaurant</li><li>Computer literacy (MS Office, POS systems)</li><li>Strong leadership, team management, and communication skills</li></ul>Benefits<ul><li>A salary that makes Mondays better&nbsp;– Competitive pay for your awesomeness.</li><li>Training that’s anything but boring&nbsp;– On-the-job learning and workshops to keep you sharp.</li><li>Grow while you glow&nbsp;– Opportunities for professional development at every step.</li><li>Live the destination, not just the job&nbsp;– discover new places with accommodation provided.</li><li>Daily treats&nbsp;– Enjoy delicious meals in our staff restaurant.</li><li>Access special hotel rates worldwide&nbsp;– exclusively for our team members.</li><li>Winter Work Abroad&nbsp;– explore exciting hotel career opportunities.</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork&nbsp;– Together, we are always stronger!</li><li>Integrity&nbsp;– Do the right thing, even when no one is watching!</li><li>Respect&nbsp;– We value every voice and believe that every idea matters!</li><li>Kindness&nbsp;– A smile can change someone’s day!</li><li>Creativity&nbsp;– We approach challenges with imagination and an innovative spirit!</li></ul>Turn your passion into a career!

Restaurant Manager

Wellness Managers What We Offer<ul><li>Competitive salaries and benefits</li><li>Professional training and career development opportunities</li><li>A positive and inclusive work environment</li><li>Accommodation and meals provided</li><li>Opportunity to work in one of the most beautiful destinations in Greece</li></ul>Skills and Qualifications<ul><li>Prior experience in hospitality is preferred but not mandatory for entry-level roles</li><li>A passion for delivering excellent customer service</li><li>Strong communication and interpersonal skills</li><li>Flexibility to work in shifts</li><li>Multilingual abilities (English, Greek, and any additional languages are a plus)</li></ul>How to ApplyTo apply for any of our available positions, please send your CV along with a cover letter to&nbsp;cv@zhg.gr&nbsp;Applications are open for the 2025 season, with hiring beginning from January to April 2025.Zante Hospitality GroupExcellence in Hospitality, Inspired by the Beauty of Zakynthos.For more information about our properties and careers, visit our website at&nbsp;www.zhg.gr&nbsp;Follow us on social media to stay updated on new opportunities!Location:Zante Park Resort &amp; Spa: Laganas, Zakynthos, GreeceGalaxy Beach Resort: Laganas Bay, Zakynthos, Greece

Wellness Managers

Assistant Managers What We Offer<ul><li>Competitive salaries and benefits</li><li>Professional training and career development opportunities</li><li>A positive and inclusive work environment</li><li>Accommodation and meals provided</li><li>Opportunity to work in one of the most beautiful destinations in Greece</li></ul>Skills and Qualifications<ul><li>Prior experience in hospitality is preferred but not mandatory for entry-level roles</li><li>A passion for delivering excellent customer service</li><li>Strong communication and interpersonal skills</li><li>Flexibility to work in shifts</li><li>Multilingual abilities (English, Greek, and any additional languages are a plus)</li></ul>How to ApplyTo apply for any of our available positions, please send your CV along with a cover letter to&nbsp;cv@zhg.gr&nbsp;Applications are open for the 2025 season, with hiring beginning from January to April 2025.Zante Hospitality GroupExcellence in Hospitality, Inspired by the Beauty of Zakynthos.For more information about our properties and careers, visit our website at&nbsp;www.zhg.gr&nbsp;Follow us on social media to stay updated on new opportunities!Location:Zante Park Resort &amp; Spa: Laganas, Zakynthos, GreeceGalaxy Beach Resort: Laganas Bay, Zakynthos, Greece

Assistant Managers

Hotel Managers What We Offer<ul><li>Competitive salaries and benefits</li><li>Professional training and career development opportunities</li><li>A positive and inclusive work environment</li><li>Accommodation and meals provided</li><li>Opportunity to work in one of the most beautiful destinations in Greece</li></ul>Skills and Qualifications<ul><li>Prior experience in hospitality is preferred but not mandatory for entry-level roles</li><li>A passion for delivering excellent customer service</li><li>Strong communication and interpersonal skills</li><li>Flexibility to work in shifts</li><li>Multilingual abilities (English, Greek, and any additional languages are a plus)</li></ul>How to ApplyTo apply for any of our available positions, please send your CV along with a cover letter to&nbsp;cv@zhg.gr&nbsp;Applications are open for the 2025 season, with hiring beginning from January to April 2025.Zante Hospitality GroupExcellence in Hospitality, Inspired by the Beauty of Zakynthos.For more information about our properties and careers, visit our website at&nbsp;www.zhg.gr&nbsp;Follow us on social media to stay updated on new opportunities!Location:Zante Park Resort &amp; Spa: Laganas, Zakynthos, GreeceGalaxy Beach Resort: Laganas Bay, Zakynthos, Greece

Hotel Managers

Our team consists of people with vision and passion for what they do. Our employees are our greatest asset and our greatest investment. We are committed to offering continuous training, personal development and support for each team member. On a daily basis, the management of the company, as well as a team of Mental Health scientists, take care of the well-being of every employee and each team on a personal and professional level.&nbsp;As a Reservations Manager you will·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage all rooms reservations processes for the hotel·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all email traffic is monitored and reservations appropriately recorded and checked – dates, price, market segmentation, sources et·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handling Online Booking Engine and the group’s multi-PMS·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handling incoming requests (e-mail, phone calls and website)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processing all reservation requests, changes, and cancellations received by phone or email·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Having knowledge of all major Extranets (Β2Β, B2C, OTAs)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Room Allocation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicating with the Sales and Accounting Departments regarding offers or following up on payments·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Answering questions about property facilities/services and room accommodations·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare reports for the upper management team·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handling and monitoring&nbsp;commission invoices for the travel agencies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Liaising with travel agents·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Train reservation agents to meet its standard·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with Front Office staff to coordinate a smooth operationEntry Requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent command of the English language, both oral and verbal·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of any other language will be considered an asset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Multi-tasking·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication and organizational skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to effectively working under pressure·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; At least 2 years experience in a relevant position·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in a multi-property management system will be considered an asset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in Opera PMS and Pylon·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiar with Forbes standards will be considered an asset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MS Office Suite skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Teamwork spirit and customer service attitude·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to motivate and lead a team·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong attention to detail

Reservations Manager

Handling all reservation inquiries efficiently while exhibiting interest, enthusiasm and professional image at all times. Generate and optimize revenue by effectively following the set selling strategies through revenue management. Practice and promote the desired work culture around the four core values.&nbsp;Key Duties and Responsibilities&nbsp;<ul><li>Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue.</li><li>Maintains up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times.</li><li>Ensures every caller directed to the department receives an optimum level of services and care at all times.</li><li>Consistently follows the IFH call processing standard at all times.</li><li>Handles guest queries, requests and complaints related to reservations in a polite and efficient manner. Seeks guidance from Team Leader or Manager to minimize customer dissatisfaction.</li><li>Records and processes reservations via all channels and ensuring response within 24 hours of receipt.</li><li>Identifies and anticipates needs and requirements by asking open-ended questions to obtain all necessary information.</li><li>Ensures accurate input of reservations details in the hotel property management system.</li><li>Liaise with the Sales Department regarding booking of group rooms.</li><li>Provides Team Leader and Manager all relevant correspondences for late cancellation and no-show bookings to support the penalty charges.</li><li>Always maintains a comprehensive filing system in the Reservations department.</li><li>Attends all training programs as required by the business needs.</li><li>Treats internal and external customers fairly with respect, while developing effective customer networks.</li><li>Achieve performance target (Key Performance Indicator) to ensure that agent’s work supports and furthers the organization's goals.</li><li>Performs any additional tasks as and when directed by the Team Leader and Manager according to the business needs.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>&nbsp;&nbsp; &nbsp; &nbsp;Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>&nbsp; &nbsp;Bachelor’s degree</li><li>Minimum of 1 year experience with Reservations or significant experience of working in contact centre or similar field</li><li>Excellent knowledge of Greek and English (another language, namely Russian, German, Italian or French is an advantage)</li><li>Experienced in using Opera system.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint)</li><li>Excellent communication skills</li><li>Strong administrative abilities</li></ul>

Agent, Reservations 6567

Head Bartender is responsible to provide professional and customer focused service to our guests, ensuring a memorable experience and will assist to Bar Manager and Assist. Bar Manager to oversee and coordinate the planning of the beverage team.&nbsp;Key Duties and Responsibilities • &nbsp; &nbsp;Head Bartender should lead by example and create an environment where all guests and employees feel comfortable, welcome and special.&nbsp; • &nbsp; &nbsp;To be proficient in the History of the Specialty Outlets and act as an ambassador to it • &nbsp; &nbsp;Well knowledge of the Outlet’s menus and promotional activities • &nbsp; &nbsp;To help the Assistant Bar Manager to train and develop the beverage team to ensure good food and beverage knowledge, perfect Sequence of service delivery • &nbsp; &nbsp;Encourages and builds mutual trust, respect and cooperation among team members. • &nbsp; &nbsp;Ensures compliance with all food and beverage policies, standards and procedures by training, supervising follow-up and hands on management • &nbsp; &nbsp;Assists the leadership team with running the restaurant operation and completes all tasks, duties, responsibilities, and projects as assigned within set timelines. • &nbsp; &nbsp;To ensure the smooth preparation of the bar side-stations, mise-en-place and bar set-ups as per outlets and One&amp;Only standards • &nbsp; &nbsp;Ensure the proper appearance and grooming of assigned Colleagues • &nbsp; &nbsp;To ensure that all Food Safety standards – HCCP / DIVERSEY &nbsp; are followed to the fullest. • &nbsp; &nbsp;To assist with any other duties that are required by the Food and Beverage management or another member of the Hotel management team.&nbsp; • &nbsp; &nbsp;To continuously collect feedback from guests and report it back to the Management • &nbsp; &nbsp;To assist with any other duties that are required by the members of the management team.Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;High School Diploma • &nbsp; &nbsp;Minimum three years’ experience in relevant positions. • &nbsp; &nbsp;Excellent Communication skills&nbsp; • &nbsp; &nbsp;Knowledge of catering operations and beverage practices within the catering industry. &nbsp; • &nbsp; &nbsp;An understanding of the preparation, delivery and services associated with the highest standards found in an international hospitality environment. • &nbsp; &nbsp;Experience with Micros is a plus

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