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We are seeking an experienced IT Project Manager &amp; Application Owner to fill a hybrid role within our IT department. This individual will be responsible for both leading the successful, end-to-end delivery of different sizes of IT projects and for assuming full lifecycle ownership of one or more key business applications. This position will focus mainly on the HR, Legal and Communication domains.What We Offer:<ul><li>Competitive compensation package</li><li>Hybrid work model</li><li>A dynamic, multicultural team with opportunities for personal and professional growth</li><li>Access to continuous learning and development programs</li><li>Health insurance and other benefits tailored to your needs</li><li>Recognition as part of a Great Place to Work company culture</li><li>The chance to work in a global environment, collaborating with colleagues from across Europe and beyond</li></ul>Your Responsibilities:Project Leadership:&nbsp;<ul><li>Lead complex IT projects from initiation to closure, ensuring scope, schedule, and budget adherence.</li></ul>Application Stewardship:<ul><li>Own the application lifecycle, including strategic roadmap, budget, and business value.</li><li>Manage application support and incidents and ensure Service Level Agreement are met</li></ul>Stakeholder Management:&nbsp;<ul><li>Act as the primary IT partner to the business, translating needs into technical requirements.</li></ul>Vendor &amp; Procurement Management:<ul><li>Lead RFI/RFP processes and vendor selection, managing partner relationships after implementation (QBR)</li></ul>Operational Excellence:&nbsp;<ul><li>Guarantee application(s) stability, security, and performance as the final escalation point.</li></ul>Team coordination:&nbsp;<ul><li>Coordinate matrixed internal teams and external vendors to achieve project and operational goals.</li></ul>As an IT Project ManagerInitiation &amp; Planning:<ul><li>Collaborate with sponsors to define project scope, goals, and deliverables.</li><li>Develop detailed project plans, work-breakdown structure and resource plan</li><li>Conduct comprehensive risk assessments and develop mitigation strategies.</li><li>Establish project budget and track invoices process.</li></ul>RFI / RFP Preparation:<ul><li>Partner with business and technical teams to define detailed requirements for new software</li><li>Author comprehensive Request for Information and Request for Proposal documents.</li><li>Manage the vendor communication and Q&amp;A process.</li><li>Organize and facilitate vendor demonstrations.</li><li>Lead the vendor evaluation committee, develop scoring matrices and provide a final selection recommendation.</li><li>Support the procurement and legal teams during contract negotiation.</li></ul>Execution &amp; Control:<ul><li>Lead project kick-off meetings and regular status meetings.</li><li>Proactively manage and track project risks, issues, and dependencies, escalating as needed.</li><li>Manage the project budget, tracking actuals against forecast and handling change requests.</li><li>Prepare and deliver clear status reports and presentations to all levels of stakeholders</li><li>Ensure project documentation and deliverables are tracked, reviewed and approved</li></ul>Closure:<ul><li>Coordinate User acceptance testing and ensure all criterias are met for go-live.</li><li>Manage the project transition to the operational support team.</li><li>Conduct post-project reviews and "lessons learned" sessions.</li></ul>As an Application OwnerStrategy &amp; Roadmap:<ul><li>Develop and maintain the 3-5 year strategic roadmap for the application(s), aligning with business objectives.</li><li>Plan for the application lifecycle, including upgrades, enhancements, and eventual closure.</li></ul>Financial Management:<ul><li>Develop and manage the annual budget for the application(s), including licenses, maintenance, support, and enhancement costs.</li><li>Continuously track and optimize costs</li></ul>Operations &amp; Performance:<ul><li>Act as the primary escalation point for major incidents and problem management.</li><li>Monitor application performance, availability, and user satisfaction.</li><li>Liaise with infrastructure, database, and security teams to ensure the underlying technology stack is robust and secure.</li></ul>Lifecycle &amp; Vendor Management:<ul><li>Manage the backlog of bug fixes and enhancement requests</li><li>Oversee the release management and change control process for the application.</li><li>Manage the relationship with the application vendor(s), ensuring adherence to Service Level Agreements and driving value from the partnership.</li></ul>Compliance &amp; Security:<ul><li>Ensure the application adheres to all internal security policies and external regulations.</li><li>Elaborate compliance and security documentation during project implementation</li><li>Coordinate regular security audits, vulnerability assessments, and disaster recovery testing</li></ul>Qualifications:Essential<ul><li>Master’s Degree in Computer Science, Information Systems, or Engineering</li><li>More than 5 years of practical experience in projects related applications</li><li>Demonstrable experience as an application owner, product management</li><li>Project management certification (PMP)</li><li>Proven, end-to-end experience leading RFI/RFP processes, vendor evaluation, and selection.</li><li>Strong experience managing external vendors and managed service providers</li><li>Experience of working within a culturally diverse global company</li><li>Fluent or native English speaker</li><li>Knowledge and experience on Google workplace</li></ul>&nbsp;Desirable<ul><li>Knowledge and experience with technical fields ( application architecture, servers and applications services troubleshooting,...)</li><li>Knowledge of Imerys internal organization</li><li>Conversant in French would be advantageous</li></ul>

IT Project Manager & Application Owner

In 2019, we established our first Shared Service Center (SSC) in Greece, with the goal of streamlining and optimizing financial operations for our entities across Europe. Today, the SSC plays a key role in our financial operations and has been recognized as a Great Place to Work, reflecting our commitment to quality, employee support, and a positive work environment.As part of our ongoing growth, we are actively looking for Accountants to join our team and support our entities across the EMEA region!&nbsp;Ready to take the next step in your financial career? Join a team where your potential will be supported and your contribution&nbsp;will matter.🤝 &nbsp;What We Offer:<ul><li>Competitive compensation package</li><li>Hybrid work model</li><li>Health insurance, benefits tailored to your needs and wellbeing program</li><li>Shuttle Bus&nbsp;</li><li>A dynamic, multicultural team with opportunities for personal and professional growth</li><li>Access to continuous learning and development programs</li><li>Recognition as part of a Great Place to Work company culture</li><li>The chance to work in a global environment, collaborating with colleagues from across Europe and beyond</li></ul>Your Responsibilities (depending on the process team):<ul><li>Book invoices and check versus order and goods / services receipt.</li><li>Obtain payment approval, prepare payment runs, post payments to general ledger accounts.</li><li>Evaluate and review accounts payable balances, including accounts analysis and review of cash disbursements.</li><li>Process accounts payable adjustments for errors or omissions.</li><li>Monitor purchase orders and prepare accruals for month and year end closing.</li><li>Make recommendations for process improvement.</li><li>Reconciliation of financial accounts, ensuring their accuracy and resolving any discrepancies found during the process.</li><li>Preparation and posting of journal entries,&nbsp;</li><li>Bank postings and clearing of CIT accounts,&nbsp;</li><li>Execution of controls for the assigned perimeter,&nbsp;</li><li>Preparation of BS reconciliation according to the group policy&nbsp;</li><li>Daily cash management</li><li>Bank reconciliation&nbsp;</li><li>Current account posting &amp; reconciliation (interest, hedging, loans etc)</li><li>Performance of month-end closing activities</li><li>Perform monthly, quarterly, and annual reconciliations of intercompany accounts to ensure all balances are accurate and discrepancies are resolved promptly</li><li>Preparation of monthly reporting packages (Sales, Cash Flow, Expense Analysis)</li></ul>Qualifications:<ul><li>Bachelor's degree in Accounting, Finance or Business</li><li>0-3 years of relevant experience</li><li>Experience with ERPs (experience with SAP will be a plus)</li><li>Fluent in English</li><li>Conversant in French, German, Italian or any other European language is a plus</li><li>Accuracy and detail orientation</li><li>Good communication skills</li><li>Self-motivation and resilience</li><li>Hands-on attitude and Problem Solving</li><li>Customer Service Orientation</li><li>Collaboration with other team members</li><li>Follow all company policies and procedures</li><li>Very Good Excel Skills</li><li>IT Savviness, i.e. willingness to learn and/or experience with new systems &amp; tools</li></ul>

Associate Accountant

Epsilon Net,&nbsp;the Largest Group of Business Software in Greece&nbsp;with a full portfolio of specialized services and software solutions, offers you:Career Growth&nbsp;– Join a team where you can develop, learn, and evolve. Supportive Culture&nbsp;– Thrive in an environment that fosters teamwork, knowledge-sharing, and excellence. Top Clients &amp; Technology&nbsp;– Work with the best professionals in the development sector and cutting-edge tools. 🟪Your Role As a Database Administrator, you will be responsible for managing and optimizing database infrastructures, tuning databases and queries, enforcing security and access controls, and ensuring high availability and reliability across all database environments.🟩&nbsp;Your Mission<ul><li>Install, configure and maintain database systems (SQL Server).</li><li>Install, upgrade and maintain the performance of database applications.</li><li>Manage user access, security policies, and permissions.</li><li>Troubleshoot database issues and provide timely solutions.</li><li>Collaborate with development and infrastructure teams to support ongoing projects.</li><li>Create and maintain documentation for database processes and procedures.</li></ul>🟨&nbsp;What You Offer<ul><li>Bachelor’s degree in Computer Science, Information Systems, or a related field.</li><li>Proven experience as a DBA or in a similar role.</li><li>Strong knowledge of SQL and database management systems (e.g., MySQL, PostgreSQL, SQL Server, Oracle).</li><li>Advanced knowledge of database security, backup and recovery, and performance monitoring standards.</li><li>Strong organizational skills and attention to detail.</li><li>Exceptional problem-solving and analytical skills.</li></ul>🟫&nbsp;What We Offer 💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

Database Administrator

Communicate persuasively the technical superiority, practical application and commercial benefits of Purina's products. Represent Purina as the strategic partner of choice in the pet food category to specified veterinary customers, through regular practice visits, meetings and seminars.&nbsp;A day in the life<ul><li>Build on advocacy by providing a direct interface with veterinary professionals at the practice level.</li><li>Leverage scientific communication to transmit knowledge of our products internally &amp; externally through visits &amp; training sessions which are organized to support this aim</li><li>Communicate scientific issues in the Veterinary medicine field by providing knowledge within and outside our organization</li><li>Support the growth of the Pet Food Category within the vet clinic market&nbsp;</li></ul>&nbsp;What makes you successful<ul><li>Bachelor’s degree in veterinary medicine is a prerequisite.</li><li>Minimum of 1 year sales experience in veterinary industry, pharmaceutical company or Nutrition Company.</li><li>Project management &amp; Stakeholder management.</li><li>Excellent communication, interpersonal, presentation and influencing skills.&nbsp;</li><li>Empowerment ,Teamwork, responsibility and commitment.</li><li>PC literacy (MS Office, Outlook, Excel, Powerpoint).</li><li>Fluency in Greek &amp; English.</li><li>Driving License is a must.</li></ul>&nbsp;Why you should apply Enjoy the wide range of Nestlé benefits such as:<ul><li>competitive salary &amp; performance bonus</li><li>meal vouchers</li><li>comprehensive Pension, Health Care &amp; Life Insurance programs</li><li>increased Parental leaves for both caregivers and Baby Support plan</li><li>Flexible Work policy</li><li>Wellbeing and Recognition days off</li><li>“Bring Your Pet At Work” &amp; Pet Support plan</li><li>free car parking</li><li>in-house restaurant and mini market</li><li>participation to health and wellness activities and much more</li></ul>

Vet Advisor, Nestlé PURINA PetCare

As a Statutory and Reporting Controller you'll play a vital role in our organization by ensuring accurate and timely financial reporting. You'll be responsible for preparing financial statements, analyzing financial data, and ensuring compliance with internal and statutory accounting standards and regulations.&nbsp; A day in the life…&nbsp;<ul><li>Participate in the preparation of interim / annual statutory reporting under IFRS and Greek GAAP</li><li>Perform month-end and year-end close procedures</li><li>Perform accounting activities for leases and employee benefits (IAS 17 &amp; 19)</li><li>Participate in the preparation of ad hoc management requests and external &nbsp;statistical reports</li><li>Consolidate and analyze financial and non-financial data</li><li>Assist the Business Controllers with preparing and monitoring budgets</li><li>Maintain and control &nbsp; Balance Sheet and general ledger accounts</li><li>Liaise with statutory and tax auditors</li><li>Investigate and resolve audit findings, account discrepancies</li><li>Participate in challenging projects as part of a cross-functional team&nbsp; &nbsp;</li></ul>What makes you successful&nbsp;<ul><li>BSc or MSc level degree (or equivalent) in Finance, Accounting, Economics, Business, or other related discipline</li><li>5+ years of accounting experience, ideally in a multinational company</li><li>SAP knowledge is required</li><li>Advanced knowledge of Excel/ PowerPoint and other data analysis/ visualization applications</li><li>Strong research and data analytics capabilities</li><li>Strong accounting, interpersonal and results-focused skills</li><li>Experience in tax preparation, compliance or consulting would be considered a plus</li></ul>&nbsp;Why you should apply&nbsp; Enjoy the wide range of Nestlé benefits such as:&nbsp;<ul><li>competitive salary &amp; performance bonus&nbsp;</li><li>meal vouchers&nbsp;</li><li>comprehensive Pension, Health Care &amp; Life Insurance programs&nbsp;</li><li>increased Parental leaves for both caregivers and Baby Support plan&nbsp;</li><li>Flexible Work policy&nbsp;</li><li>Wellbeing and Recognition days off&nbsp;</li><li>“Bring Your Pet At Work” &amp; Pet Support plan&nbsp;</li><li>free car parking&nbsp;</li><li>in-house restaurant and mini market&nbsp;</li><li>participation to health and wellness activities and much more&nbsp;</li></ul>

Statutory and Reporting Controller

Angelicoussis Group, one of the world’s leading ship management organizations is looking for an experienced and motivated Inventory Coordinator.Key Responsibilities<ul><li>Travelling with vessels to implement Spares Inventory Project (A modern Warehouse Management System (WMS) including Spares arrangement, ROB update, Allocation of Barcodes, Training of seafarers);</li><li>Dry Docking (DD) attendances for follow-up / update of Spares Inventory;</li><li>Daily follow-up of cases raised by Vessels / Technical Department / Makers (using high end BI like Operational Reports, Automated Alerts, Emailing system);</li><li>Population of database with new spares requested in vessels requisitions;</li><li>Creation of Guarantee Claims (GC) for NBs, in close cooperation with Technical department;</li><li>Training of seafarers during pre-embarkation meetings;</li><li>Update / corrections of relative MPI database;</li><li>Overview of (Inventory of Hazardous Materials) IHM Certificates submission process;</li></ul>Candidate must have<ul><li>University degree in Naval Architecture or Mechanical Engineering</li><li>1-2 years of working experience within Maritime Industry</li><li>Fluency in the English Language (written and oral)</li><li>Ability to work well within a team</li><li>Seagoing experience will be considered an asset</li></ul>

Inventory Coordinator

H COSMOTE e-Value, μέσω συνεργαζόμενων εταιρειών, αναζητά&nbsp;φιλόδοξους συνεργάτες&nbsp;για να στελεχώσουν την ομάδα&nbsp;της COSMOTE Payments&nbsp;στον ρόλο του&nbsp;Digital Payments Support Agent.Αν σου αρέσει ο κόσμος των ψηφιακών πληρωμών και θέλεις να κάνεις τα πρώτα σου βήματα σε ένα δυναμικό και τεχνολογικά εξελιγμένο περιβάλλον, αυτή η θέση είναι για σένα!🔍&nbsp;Τι θα κάνεις στην ομάδα μας:<ul><li>Θα προσφέρεις&nbsp;υψηλής ποιότητας εξυπηρέτηση&nbsp;στους πελάτες μας στον τομέα των ψηφιακών πληρωμών</li><li>Θα απαντάς σε&nbsp;γραπτά αιτήματα και τηλεφωνικές κλήσεις από εταιρικούς και οικιακούς πελάτες που χρειάζονται λειτουργική υποστήριξη</li><li>Θα&nbsp;υποστηρίζεις νέους χρήστες&nbsp;και θα τους καθοδηγείς στη χρήση του&nbsp;ψηφιακού πορτοφολιού</li><li>Θα συνεργάζεσαι αρμονικά με την υπόλοιπη ομάδα, χτίζοντας&nbsp;θετικές σχέσεις&nbsp;με πελάτες και συναδέλφους</li></ul>✅&nbsp;Τι χρειάζεται να έχεις:<ul><li>Βασική εξοικείωση με τον κόσμο των&nbsp;ψηφιακών πληρωμών&nbsp;και τις mobile εφαρμογές (Android/iOS)</li><li>Καλή γνώση Αγγλικών&nbsp;(επίπεδο Β2)</li><li>Άνεση με&nbsp;υπολογιστές και τεχνολογικά προϊόντα</li><li>Ικανότητες&nbsp;επικοινωνίας, οργάνωσης και διαχείρισης χρόνου</li><li>Ευελιξία σε βάρδιες</li><li>Ολοκληρωμένες στρατιωτικές υποχρεώσεις (για άνδρες υποψηφίους)</li></ul>&nbsp;🎁&nbsp;Τι σου προσφέρουμε:<ul><li>Σταθερό μηνιαίο μισθό&nbsp;από την πρώτη μέρα</li><li>Συνεχή εκπαίδευση&nbsp;στον χώρο του Fintech και των νέων τεχνολογιών ψηφιακών πληρωμών</li><li>Προοπτικές εξέλιξης&nbsp;σε έναν σύγχρονο και αναπτυσσόμενο τομέα</li><li>Όλο τον απαραίτητο&nbsp;εξοπλισμό εργασίας</li><li>Πρόγραμμα κινητής τηλεφωνίας&nbsp;&amp; ειδικές τιμές σε άλλα προϊόντα του ΟΤΕ</li><li>Σύγχρονο εργασιακό περιβάλλον&nbsp;με εστιατόριο και δυνατότητα συμμετοχής σε διάφορες αθλητικές και wellbeing δραστηριότητες εντός κι εκτός χώρου εργασίας</li></ul>&nbsp;&nbsp;📩&nbsp;Έτοιμος/η να ξεκινήσεις την καριέρα σου στον κόσμο των ψηφιακών πληρωμών; Στείλε μας το βιογραφικό σου και γίνε μέλος της ομάδας μας!

Digital Payments Support Agent

Εάν θέλεις…Να δείξεις το ταλέντο σου στην επικοινωνία,&nbsp; να εξελιχθείς σαν επαγγελματίας και να χτίσεις το μέλλον σου, απασχολήσου ως Ασφαλιστικός Διαμεσολαβητής - Customer Service Representative.Πρόκειται για 8ωρη, 5θήμερη απασχόληση μέσω συνεργαζόμενων&nbsp;με την&nbsp;COSMOTE&nbsp;eValue&nbsp;εταιριών με αρμοδιότητες τη(ν):·&nbsp;Ολοκληρωμένη διαχείριση εισερχόμενων κλήσεων&nbsp;για την άμεση εξυπηρέτηση και επίλυση αιτημάτων που σχετίζονται με ασφαλιστικά προϊόντα, με στόχο την επίτευξη First Contact Resolution.·&nbsp;&nbsp;Ενημέρωση και προώθηση ασφαλιστικών λύσεων&nbsp;κατά τη διάρκεια εισερχόμενων ή εξερχόμενων επικοινωνιών, με έμφαση στην προσέλκυση νέων πελατών και την ενίσχυση της υπάρχουσας πελατειακής βάσης..&nbsp; Παροχή έγκυρης και σαφούς πληροφόρησης&nbsp;στους πελάτες σχετικά με τα διαθέσιμα ασφαλιστικά προϊόντα και υπηρεσίες, σύμφωνα με τις ανάγκες και τα αιτήματά τους&nbsp;&nbsp;Είσαι ο ιδανικός υποψήφιος εάν έχεις…·&nbsp;Απολυτήριο Λυκείου·&nbsp;Διαθέτεις εργασιακή εμπειρία τουλάχιστον 2 ετών σε θέση εξυπηρέτησης πελατών, κατά προτίμηση στον ασφαλιστικό χώρο·&nbsp;Διαθέτεις Πιστοποίηση Επαγγελματικών Γνώσεων άσκησης ασφαλιστικής και αντασφαλιστικής διαμεσολάβησης (Κατηγορία Α΄ – Ασφαλιστικός Πράκτορας) από την Τράπεζα της Ελλάδος·&nbsp;Ευχέρεια στη χρήση εφαρμογών MS Office·&nbsp;Καλή γνώση Αγγλικών&nbsp;επιπέδου Β2 με αντίστοιχη πιστοποίηση·&nbsp;Έχεις ολοκληρωμένες στρατιωτικές υποχρεώσεις·&nbsp;Πελατοκεντρική προσέγγιση &amp; προσανατολισμό στο αποτέλεσμα&nbsp;Είμαστε οι ιδανικοί για εσένα διότι προσφέρουμε…·&nbsp;Αρχική εκπαίδευση με αποδοχές!·&nbsp;Συστηματική εκπαίδευση σε θέματα Εξυπηρέτησης Πελατών και πρόσβαση σε αμέτρητα e-trainings!·&nbsp;Σταθερό μηνιαίο μισθό και ασφάλιση from day 1!·&nbsp;Ανταγωνιστικό σχήμα μηνιαίου bonus· Προνομιακές εκπτώσεις σε προϊόντα και υπηρεσίες&nbsp;τηλεφωνίας

Ασφαλιστικός Διαμεσολαβητής - Customer Service Representative

Ο/Η κάτοχος της θέσης θα είναι υπεύθυνος/η για την αποτελεσματική επίλυση τεχνικών ζητημάτων που θα προκύπτουν κατά την πρόσβαση ή χρήση εσωτερικών συστημάτων /εφαρμογών από εσωτερικούς χρήστες. Η διαχείριση και διεκπεραίωση των αιτημάτων θα πραγματοποιείται μέσω τηλεφωνικής επικοινωνίας, ηλεκτρονικής αλληλογραφίας και web εφαρμογών, διασφαλίζοντας την ομαλή λειτουργία και την άμεση υποστήριξη των χρηστών.&nbsp;Κύριες Αρμοδιότητες:<ul><li>End-to-end επίλυση τεχνικών ζητημάτων που σχετίζονται με hardware, software &amp; network πλατφόρμες</li><li>Παροχή υποστήριξης&nbsp;και επίλυσης αιτημάτων χρηστών μέσω καναλιών επικοινωνίας (τηλεφώνου, πλατφόρμας ticketing ή e-mail)</li><li>Αξιολόγηση περιστατικών βάσει διαδικασιών και σωστή κλιμάκωση στις σχετικές ομάδες υποστήριξης</li><li>Άμεση και ταχεία καταγραφή αναφορών σχετικά με τα τον εντοπισμό των προβλημάτων και τον τρόπο επίλυσης, με σκοπό την αποφυγή επανεμφάνισης αυτών.</li><li>Αλληλεπίδραση με άλλες ομάδες για την επίλυση σύνθετων ζητημάτων και την εφαρμογή αλλαγών ή ενημερώσεων στα συστήματα.</li></ul>&nbsp;Απαραίτητα Προσόντα:<ul><li>Πτυχίο ΤΕΙ/ΑΕΙ στον τομέα της Πληροφορικής / Δικτύων / ή άλλο συναφές</li><li>Επιθυμητή εμπειρία&nbsp;σε ρόλο IT Helpdesk/Service Desk.</li><li>Εμπειρία χρήσης – υποστήριξης σε λογισμικά Microsoft</li><li>Ικανότητα αναγνώρισης και αντιμετώπισης κρίσιμων θεμάτων</li><li>Αποτελεσματική επικοινωνία, εστίαση στις ανάγκες των χρηστών και άμεση ανταπόκριση στα αιτήματα τους.</li><li>Πολύ καλή γνώση αγγλικών</li></ul>&nbsp;Παροχές:<ul><li>Ανταγωνιστικός μισθός</li><li>Παροχές και εκπτώσεις (προγράμματα κινητής τηλεφωνίας, γεύματα κ.ά.)</li><li>Ευκαιρίες επαγγελματικής εξέλιξης</li><li>Συνεχής εκπαίδευση</li><li>Σύμβαση αορίστου χρόνου μέσω των συνεργατών μας</li><li>Η ευκαιρία να γίνεις το επόμενο αστέρι του Grand Cosmotel</li></ul>

IT Help Desk Technician

Are you fluent in Portuguese or&nbsp;Spanish or Polish or German or Norwegian or Italian or French or Dutch or Bulgarian and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Portuguese or Spanish or Polish or German or Norwegian or Italian or French&nbsp; - Speaking Customer Service Representatives. In this role, you will be responsible for assisting our&nbsp;Portuguese&nbsp; or&nbsp; Spanish or Polish or German or Norwegian or Italian or French&nbsp;- speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively</li><li>Investigate and end-to-end completion of assigned cases</li><li>Participation in the improvement of procedures followed in daily work</li></ul>&nbsp;&nbsp;Requirements:<ul><li>Fluency in Portuguese&nbsp; or&nbsp; Spanish or Polish or German or Norwegian or Italian or French or Dutch or Bulgarian&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>&nbsp;Benefits:<ul><li>Competitive salary</li><li>Benefits and discounts (phone plans, meal tickets etc).</li><li>Career development opportunities</li><li>Continuous training</li><li>Contract of indefinite duration through our partners</li><li>The opportunity to become the next star Of Grand Cosmotel</li></ul>

Multilingual Customer Service

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