At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly motivated Guest Services Agent for the Season 2026 to join our Front Office team.

This role is essential in delivering a seamless arrival and departure experience, ensuring guests feel welcomed, supported, and cared for from the very first moment until their departure. You will act as a key point of contact for guest luggage handling, information sharing, and coordination of guest requests across departments, always delivering service at the highest luxury standards.

What You Will Do

• Handle guest arrivals and departures with efficiency, professionalism, and genuine hospitality.

• Manage all luggage handling processes, ensuring safe, accurate, and timely delivery.

• Create a warm and welcoming arrival experience for all guests.

• Provide guests with detailed information about hotel services, facilities, and the surrounding area.

• Assist with guest requests in close coordination with Front Desk and Concierge teams.

• Maintain knowledge of hotel operations, room types, VIP arrivals, and daily activities.

• Ensure accurate handling, storage, and tracking of luggage and guest belongings.

• Deliver items such as messages, mail, packages, and special requests promptly.

• Assist with room moves, rooming, and orientation when required.

• Support valet parking operations and traffic management at hotel entrances.

• Maintain cleanliness and organization of all front-of-house and luggage storage areas.

• Ensure all guest interactions reflect the highest level of service and professionalism.

• Assist other departments during busy operational periods to ensure smooth hotel flow.

What You Bring

• A High School Diploma or equivalent is required.

• Applicants must have a European Passport or legal right to work in Greece.

• Fluency in English is essential; Greek is an advantage.

• Previous experience in a similar guest-facing or hospitality role is an advantage.

• Strong communication and interpersonal skills with a guest-first mindset.

• Ability to work in a fast-paced, luxury hospitality environment.

• Physically capable of handling luggage and operational demands of the role.

What We Offer

• Competitive Salary & Benefits Package

• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services

• Ticket Restaurant allowance of €100/month

• Complimentary nights at Four Seasons Hotels & Resorts worldwide

• Employee Recognition Program

• Global Travel opportunities through Task Forces and Transfers

• Access to Four Seasons global Training & Development programs

Schedule & Hours

Summer Seasonal Position – 5 working days per week, 2 days off.
Schedule may vary weekly based on operational needs.