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customer care agent
About the job
Intellectica is seeking a Customer Care Agent on behalf of its client, a fast-growing provider of integrated telecommunications and energy solutions. With long-standing strategic partnerships with leading providers in both sectors, the company delivers tailored connectivity and electricity services to a diverse portfolio of retail and business clients. Based in Athens, Greece and reporting to the Sales Manager, the ideal candidate will join a dedicated Customer Care team and play a key role in supporting customers across telecom and energy services, ensuring a consistently high level of service and customer satisfaction.
Key activities and responsibilities of this role include:
Respond to incoming customer calls, emails, or messages regarding telecom and energy services
Provide clear information about plans, billing, payments, and service details
Assist with basic technical issues (e.g., SIM activation, internet connection checks) and coordinate with the technical team when needed
Support customers during onboarding, service activation, or plan changes
Record customer requests and updates accurately in the CRM system
Follow company guidelines and procedures to ensure consistent and helpful service
Collaborate with internal teams, such as Sales, Billing, and Technical Support, to resolve customer issues
Identify simple opportunities for upgrades or additional services when relevant
Maintain a polite, patient, and professional tone in all interactions
Any other task that may be required from time to time
Professional experience & qualifications of a successful candidate:
High school diploma or higher; a Bachelor’s degree is a plus
1–2 years of experience in customer care, call center, retail, or another service-related role
Experience in telecommunications or energy services is strongly preferred
Proficiency in CRM Systems and MS Office
Fluent in both English and Greek
Core competencies of a successful candidate:
Clear and effective communication skills
Strong customer‑focused approach
Patience and attentive listening ability
Positive and practical problem‑solving mindset
Cooperative and supportive team attitude
Professional, consistent, and reliable behavior
Calm and steady under pressure
Careful and accurate attention to detail
About the company
We Drive Solutions.
Intellectica is a group of international finance industry experts providing outsourced finance department, financial advisory and recruitment services. The company's know-how stems from the experience of its people, with careers in companies with the likes of JP Morgan, Morgan Stanley, Deloitte & others.
We are your finance partner. Intellectica works as your in-house team, providing hands-on expertise on matters relating to finance. Focused on prompt service, we drive results through our people, our most valuable asset.
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customer care agent
Intellectica
Αττική
Αττική
On Site
Κέντρο Εξυπηρέτησης / Call Center
Permanent
Full Time
About the job
Intellectica is seeking a Customer Care Agent on behalf of its client, a fast-growing provider of integrated telecommunications and energy solutions. With long-standing strategic partnerships with leading providers in both sectors, the company delivers tailored connectivity and electricity services to a diverse portfolio of retail and business clients. Based in Athens, Greece and reporting to the Sales Manager, the ideal candidate will join a dedicated Customer Care team and play a key role in supporting customers across telecom and energy services, ensuring a consistently high level of service and customer satisfaction.
Key activities and responsibilities of this role include:
Respond to incoming customer calls, emails, or messages regarding telecom and energy services
Provide clear information about plans, billing, payments, and service details
Assist with basic technical issues (e.g., SIM activation, internet connection checks) and coordinate with the technical team when needed
Support customers during onboarding, service activation, or plan changes
Record customer requests and updates accurately in the CRM system
Follow company guidelines and procedures to ensure consistent and helpful service
Collaborate with internal teams, such as Sales, Billing, and Technical Support, to resolve customer issues
Identify simple opportunities for upgrades or additional services when relevant
Maintain a polite, patient, and professional tone in all interactions
Any other task that may be required from time to time
Professional experience & qualifications of a successful candidate:
High school diploma or higher; a Bachelor’s degree is a plus
1–2 years of experience in customer care, call center, retail, or another service-related role
Experience in telecommunications or energy services is strongly preferred
Proficiency in CRM Systems and MS Office
Fluent in both English and Greek
Core competencies of a successful candidate:
Clear and effective communication skills
Strong customer‑focused approach
Patience and attentive listening ability
Positive and practical problem‑solving mindset
Cooperative and supportive team attitude
Professional, consistent, and reliable behavior
Calm and steady under pressure
Careful and accurate attention to detail
On Site
Κέντρο Εξυπηρέτησης / Call Center
Permanent
Full Time
About the company
We Drive Solutions.
Intellectica is a group of international finance industry experts providing outsourced finance department, financial advisory and recruitment services. The company's know-how stems from the experience of its people, with careers in companies with the likes of JP Morgan, Morgan Stanley, Deloitte & others.
We are your finance partner. Intellectica works as your in-house team, providing hands-on expertise on matters relating to finance. Focused on prompt service, we drive results through our people, our most valuable asset.