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H ALTERLIFE απασχολεί πάνω από 1.700 εργαζομένους σε Ελλάδα και Κύπρο.Το να γίνεις στέλεχος στην ALTERLIFE, μπορεί να αποδειχθεί μια εξαιρετική ευκαιρία να διευρύνεις τους ορίζοντές σου και να βιώσεις εκ των έσω πώς είναι το να εργάζεσαι στην μεγαλύτερη κοινότητα fitness στην Ελλάδα.Στόχος μας είναι να προσφέρουμε ένα ασφαλές, ευχάριστο και σύγχρονο περιβάλλον εργασίας όπου οι εργαζόμενοί μας θα αισθάνονται ικανοποίηση και κίνητρο για αποτελέσματα και δημιουργία, θα απολαμβάνουν τη συνεργασία με τους συναδέλφους τους και θα εξελίσσονται τόσο επαγγελματικά, όσο και προσωπικά μέσα από τη δουλειά τους.Με άριστες συνθήκες εργασίας, με συνέχεις εκπαιδεύσεις, με σύστημα ανταμοιβών και συνεχείς προοπτικές εξέλιξης σε περιμένουμε να κάνεις το επόμενο βήμα στη καριέρα σου!

Club Manager

💼 Your everyday work-life&nbsp;<ul><li>Report to Warehouse Operations Network Director and be responsible for leading and coordinating a workforce of ~100 people, including internal employees and 3rd party resources</li><li>Direct and indirect people management in a multi-shift, high-volume warehouse environment work with management teams to observe disciplinary issues, attendance and performance of direct reports</li><li>Maintain high customer satisfaction levels through excellence in dispatching, identifying, receiving and ensuring quality of products</li><li>Active involvement in the upcoming SAP EWM implementation, acting as a key operational stakeholder</li><li>Collaboration with central supply chain, planning, customer service, IT and external partners</li><li>Act as primary escalation point for warehouse operational issues and-user adoption</li><li>Measure and address the effectiveness of employee performance and warehousing activities</li><li>Identify operations needing development and institute innovations to adjust current work practices and procedures</li><li>Ensure full compliance with H&amp;S legislation, internal policies and ISO standards</li></ul>&nbsp;🚀 As an ideal fit, you should have<ul><li>Bachelor’s in Supply Chain Management, Business Administration, or Logistics</li><li>Academic background in STEM fields (Engineering, Mathematics, Operations Research or related disciplines) is a plus, supporting data-driven decision making and process optimization&nbsp;</li><li>Established warehouse supervisory expertise</li><li>Understanding of WMS &amp; SAP software</li><li>Knowledge of conventional management and warehousing fundamentals&nbsp;</li><li>Strong people leadership skills, with the ability to inspire teams through change and operational complexity</li><li>Excellent interpersonal and communication abilities</li></ul>&nbsp;💎 What we offer&nbsp;<ul><li>Continuous training in new technologies and tools</li><li>Career development and growth opportunities</li><li>Competitive bonus scheme, performance-based</li><li>Group health/medical insurance package</li><li>Internal wellbeing initiatives&nbsp;</li></ul>&nbsp;⭐ Join&nbsp;#teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.&nbsp;

Distribution Center Supervisor

We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic IS/ Call Center Systems Specialist&nbsp;to be part of our Call Center Systems team.&nbsp;You have a challenging mission for:&nbsp;ensuring smooth operation, optimization, and high availability of ACD, IVR, dialer, and VoIP systems. You will handle advanced troubleshooting, implement upgrades, support security and capacity planning, and drive continuous improvements in call center technologies.What&nbsp;you will&nbsp;do:<ul><li>Manage and maintain call center systems (ACD, IVR, dialers, VoIP).</li><li>Perform system upgrades, patches, and configuration changes.</li><li>Monitor system performance and ensure high availability.</li><li>Provide second-level and third-level support for system-related issues.</li><li>Diagnose and resolve complex telephony and application problems.</li><li>Collaborate with vendors and internal teams for escalated issues.</li><li>Configure call routing, IVR menus, and agent profiles.</li><li>Optimize workflows and implement new technologies to improve efficiency.</li><li>Prepare technical documentation for internal use.</li><li>Generate performance reports and assist in capacity planning.</li><li>Help ensure compliance with data protection and security standards.</li><li>Support implementation of access controls.</li><li>Assist in planning and deploying new call center technologies.</li><li>Participate in testing and quality assurance for new implementations.</li><li>Stay updated on emerging call center technologies.</li><li>Suggest improvements to enhance system reliability and efficiency.</li></ul>It would be great if you have:<ul><li>A University Degree in relevant field</li><li>3+ years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Basic Knowledge of Contact Center Platforms - Familiarity with tools like Genesys, Avaya, or Cisco (basic navigation and configuration).</li><li>Understanding of Telephony Concepts</li><li>Basic knowledge of VoIP principles, call routing, and queue management.</li><li>Basic knowledge of ASR and NLU technology</li><li>Reporting Basics - Generating standard performance reports (AHT, call volumes) using built-in tools.</li><li>Troubleshooting Fundamentals - Ability to identify and escalate system issues.</li><li>Streamlining workflows for efficiency and cost-effectiveness.</li><li>Ensuring adherence to regulatory standards and internal policies.</li><li>Good communication Skills, clear interaction with team members and vendors.</li><li>Ability to follow troubleshooting guides and escalate effectively.</li><li>Having the capacity to understand the impact of systems on customer experience.</li><li>Willingness to learn new systems and processes quickly.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

IS/ Call Center Systems Specialist

Θες να κάνεις καριέρα στα&nbsp;MEGA GYM;Αγαπάς το fitness όσο και εμείς;Είσαι Υπεύθυνος Γυμναστηρίου;Συμπλήρωσε τη φόρμα ή επικοινώνησε μαζί μας στο:&nbsp;megagymcareer@gmail.com

Υπεύθυνος Γυμναστηρίου

Κύριες αρμοδιότητες:<ul><li>Διασφάλιση της εύρυθμης λειτουργίας του γυμναστηρίου βάσει προβλεπόμενων διαδικασιών.</li><li>Αποτελεσματική οικονομική διαχείριση του γυμναστηρίου και προσήλωση στην επίτευξη των στόχων.</li><li>Ανάπτυξη του προσωπικού με στόχο τη δημιουργία ομαδικού πνεύματος.</li><li>Εξασφάλιση της άριστης εξυπηρέτησης υφιστάμενων και υποψήφιων μελών.</li></ul>&nbsp;Ο κατάλληλος υποψήφιος θα πρέπει να διαθέτει<ul><li>Προηγούμενη επιτυχημένη προϋπηρεσία στη διοίκηση καταστημάτων.</li><li>Ισχυρές ηγετικές δεξιότητες και επιχειρηματικό προσανατολισμό.</li><li>Ικανότητα διαχείρισης, παρακίνησης, έμπνευσης και ανάπτυξης ανθρωπίνου δυναμικού.</li><li>Ευχέρεια στην επικοινωνία και στις διαπροσωπικές σχέσεις.</li><li>Ικανότητα διαχείρισης και επίλυσης προβλημάτων .</li><li>Αποτελεσματική διαχείριση χρόνου και προτεραιοτήτων για την επίτευξη των επιθυμητών αποτελεσμάτων.</li><li>Καλή γνώση Αγγλικής γλώσσας και χρήσης Η/Υ (MSOfficeκαι&nbsp;ERP&nbsp;λογισμικό σύστημα).</li><li>Αγάπη για το&nbsp;fitness.</li><li>Πτυχίο, κατά προτίμηση στη Διοίκηση Επιχειρήσεων, θα εκτιμηθεί ιδιαίτερα.</li></ul>&nbsp;Η εταιρία προσφέρει:<ul><li>Ελκυστικό πακέτο αποδοχών.</li><li>Ευκαιρίες επαγγελματικής εξέλιξης σε έναν δυναμικά αναπτυσσόμενο οργανισμό.</li></ul>

ΥΠΕΥΘΥΝΟΣ ΛΕΙΤΟΥΡΓΙΑΣ ΓΥΜΝΑΣΤΗΡΙΟΥ

We are currently seeking an experienced and service-driven Fitness Manager to join our team at Amanzoe in Greece. Reporting to the Wellness Manager, you will oversee the full operation of our fitness and wellness facilities, including the fitness centre, yoga pavilion, tennis areas, and outdoor activity programmes. You will lead a team of fitness professionals and ensure that all offerings reflect Amanzoe’s standards of luxury, wellness, and exceptional guest service.Responsibilities<ul><li>Oversee the daily operation of the fitness and wellness areas to ensure a world-class guest experience.</li><li>Lead, train, and motivate a team of fitness instructors and personal trainers.</li><li>Manage and develop fitness programmes, personal training services, and wellness-related activities.</li><li>Maintain all fitness facilities and equipment to the highest standards of safety and presentation.</li><li>Coordinate with the Spa, Wellness, and Food and Beverage teams to enhance holistic guest experiences.</li><li>Provide consultations and personalised programmes for guests when required.</li><li>Monitor industry trends and introduce innovative wellness offerings.</li><li>Handle guest feedback with professionalism and escalate issues when necessary.</li><li>Manage scheduling, daily operations, and administrative tasks efficiently.</li><li>Support revenue growth through well-designed fitness and wellness programmes.</li></ul>Requirements<ul><li>Current certification in fitness or wellness specialisations such as Yoga, Pilates, Wellness Coaching, or Personal Training.</li><li>A minimum of 3–5 years of experience in fitness management or a senior fitness role in a luxury hospitality or wellness environment.</li><li>Proven leadership experience managing diverse teams.</li><li>Proficiency in written and spoken English.</li><li>Strong knowledge of fitness trends, health and wellness programming, and luxury guest service standards.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organisational abilities with the capacity to manage multiple priorities.</li><li>Experience in sales or marketing within fitness or wellness operations is an advantage.</li><li>Interest in holistic health, wellness, and nutrition.</li><li>Medical knowledge or previous related experience is considered an advantage.</li><li>Legal right to live and work in Greece is required.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.Amanzoe offers a rewarding work environment and a comprehensive benefits package designed to support your personal and professional development:<ul><li>Single accommodation with monthly utility allowance (electricity and water).</li><li>Staff transportation.</li><li>Uniform provided.</li><li>Meals and coffee breaks during shifts.</li><li>Discount in Amanzoe’s dining outlets and boutique.</li><li>Participation in the Amanzoe Elite Programme (local discounts).</li><li>Complimentary wellness classes including yoga, tennis, and gym sessions.</li><li>Annual staff party and Family Day.</li><li>Access to Open Sesame and E-Cornell training platforms.</li><li>Opportunities for career advancement within Aman Group.</li></ul>If you thrive in an ultra-luxury environment and are passionate about wellness, personalised service, and creating memorable guest experiences, we invite you to apply to join us on our journey.

Fitness Manager

ACS Athens, a student-centered international school, embracing American educational philosophy, principles and values, is seeking to recruit a&nbsp; Physical Education (PE) Teacher. The PE Teacher reports to the relevant Principal (Elementary, Middle or High School).&nbsp;Key ResponsibilitiesCore Instructional Delivery:<ul><li>Provide Comprehensive Instruction: Deliver learning experiences in all aspects of physical education to students across primary and secondary levels, while creating an environment that supports student engagement and success.</li><li>Promote Wellness: Encourage health, fitness, and lifelong physical activity through inclusive, developmentally appropriate PE programs.</li><li>Adapt and Assess Effectively: Monitor student understanding and adapt instruction, assessments, or materials to meet evolving needs.</li><li>Innovate Instructional Strategies: Explore and apply innovative approaches—including educational technologies—to enhance student learning, confidence, and participation.</li><li>Integrate Technology: Use available digital tools and platforms to support instruction, engagement, and performance tracking.</li><li>Foster Inclusion: Demonstrate appreciation for individual differences and ensure equitable learning opportunities for all students.</li><li>Safety and Facility Oversight: Inspect, maintain, and manage physical education equipment, facilities, and storage areas to ensure maximum safety for all participants, in addition to strong knowledge of injury prevention.</li></ul>Professional and Collaborative Duties:<ul><li>Pursue Professional Growth: Actively engage in professional development to improve knowledge and practice in physical education and pedagogy.</li><li>Sportsmanship and Ethical Behavior: Explicitly teach and model principles of fair play, teamwork, respect, and ethical conduct, fostering positive character development through physical activity.</li><li>Collaborate with Teams: Share responsibility in achieving the goals and priorities of the grade level, team, or department.</li><li>Support Athletics Participation: Promote student involvement in school athletics and related extracurricular physical activities.</li><li>Fulfill Additional Duties: Carry out other responsibilities as assigned by the school leadership.</li></ul>Qualifications:<ul><li>Licensed to teach physical education by the Greek Ministry of Education (βεβα?ωση επετηρ?δας ιδιωτικ?ν εκπαιδευτικ?ν);</li><li>Bachelor's Degree, Master’s preferred, from an accredited college or university;&nbsp;</li><li>At least two years of relevant teaching experience, required;</li><li>Strong knowledge of sports education, fitness training, and injury prevention;</li><li>Familiarity with technology integration in PE instruction and data-driven assessment of student progress;</li><li>Ability to communicate clearly and effectively, both orally and in writing, to students (native speaker fluency preferred);</li><li>Experience with differentiated instruction to meet the diverse needs of students;</li><li>Experience in an international or multicultural school setting is a plus;</li><li>Commitment to remain current in content knowledge and teaching strategies;&nbsp;</li><li>Display commitment to safeguarding and protection of children.</li></ul>Position DetailsThe High School Assistant Principal is expected to report on August 20, 2026, to engage in New Faculty Orientation and institutional training.&nbsp;Why Join ACS Athens?At ACS Athens, we are committed to excellence in education, student-centered innovation, and global leadership. If you are a forward-thinking educational leader ready to drive transformational change, we invite you to apply!Position Type:Full-Time Job Categories: Classroom Teacher &gt; Physical EducationJob Requirements<ul><li>At least 2 year(s) of relevant experience preferred.</li><li>Bachelor degree preferred.</li><li>Citizenship, residency or work visa required</li></ul>

PE Physical Education Teacher

As Senior Manager, Software Engineer (Individual Contributor), you will be a senior technical authority within the Enterprise AI Capability Design Team, responsible for designing and implementing modular, reusable AI capabilities in the form of SDKs and associated components. Your mission is to build developer-first, extensible SDKs that enable internal teams and the broader community to integrate AI capabilities seamlessly into applications, while maintaining consistency, quality, and performance.You will design and implement core modules for RAG pipelines, agent and tool cookiecutters, MCP adaptors, and standardized interfaces that allow community-driven extensions. You will also collaborate on automated pipelines for code quality checks, benchmarking, and integration tests, ensuring every capability meets enterprise-grade standards for reliability, security, and observability.This role requires close collaboration with:<ul><li>Embedded AI Architecture Team and Solution Design Team to prioritize capabilities and define SDK interfaces aligned to real-world solution patterns.</li><li>AI Engineering Team, which actively develops PI increments of the SDK and integrates external technologies.</li><li>Digital Creation Centers and Forward Impact Teams (FITs), who will consume these capabilities in product delivery and provide feedback for continuous improvement.</li></ul>Why this Role MattersThis role is the engineering backbone of our AI capability strategy. By delivering high-quality SDKs and reusable modules, you enable rapid adoption, reduce bespoke engineering, and ensure parity between SDK and service implementations. Your work directly impacts developer experience, scalability, and the ability to operationalize AI capabilities across the enterprise.ROLE RESPONSIBILITIES1) SDK &amp; Module Development<ul><li>Design and implement modular SDK components for AI capabilities, including:<ul><li>RAG pipeline modules (parsers, chunkers, enrichers, retrievers, rankers, connectors)</li><li>Cookiecutters for agents and tools with MCP adaptors</li><li>Standardized interfaces for community-driven extensions</li></ul></li><li>Ensure SDKs are extensible, composable, and versioned with clear upgrade paths.</li></ul>2) Collaboration &amp; Interface Definition<ul><li>Work closely with Embedded AI Architects and Solution Designers to define SDK interfaces and design patterns based on prioritized use cases.</li><li>Partner with AI Engineering Team to integrate external technologies, validate new components, and align on PI increments for SDK evolution.</li><li>Engage with Digital Creation Centers and FITs to capture feedback on usability, performance, and integration experience.</li></ul>3) Code Quality &amp; Testing Automation<ul><li>Collaborate with Evaluation &amp; QA Engineers to integrate unit, integration, and performance tests into CI/CD pipelines.</li><li>Implement automated code quality checks, linting, and security scans for SDK components.</li><li>Contribute to benchmarking frameworks for new modules and features.</li></ul>4) Developer Experience &amp; Enablement<ul><li>Work closely with Developer Experience Engineers to deliver clear APIs, ergonomic SDK design, and developer-friendly documentation.</li><li>Provide quickstarts, code samples, and integration guides to accelerate adoption.</li><li>Participate in community enablement efforts, ensuring SDK interfaces are intuitive and extensible.</li></ul>5) Architecture &amp; Standards Alignment<ul><li>Align SDK design with enterprise architecture principles, ensuring parity with service implementations.</li><li>Collaborate with AI Capability Architecture Lead on interface contracts, observability hooks, and security-by-design patterns.</li><li>Maintain semantic versioning and backward compatibility policies for SDK releases.</li></ul>MEASURES OF SUCCESS<ul><li>SDK quality and adoption: High developer satisfaction; increased reuse across products; minimal bespoke implementations.</li><li>Release health: Predictable release cadence; automated quality gates; successful integration tests.</li><li>Performance and reliability: SDK modules meet latency, throughput, and cost targets; observability hooks implemented.</li><li>Community engagement: Positive feedback on extensibility and contribution workflows; active feature branch participation.</li><li>Documentation completeness: Clear quickstarts, code samples, and integration guides delivered with each release.</li></ul>QUALIFICATIONSBasic Qualifications<ul><li>7+ years in software engineering roles with strong experience in API/SDK design and modular architecture.</li><li>Proficiency in modern programming languages (Python required).</li><li>Hands-on experience with cloud-native development (Azure, AWS, or GCP) and containerized environments.</li><li>Strong understanding of CI/CD pipelines, automated testing, and code quality practices.</li><li>Ability to produce developer-friendly SDKs with clear documentation and ergonomic interfaces.</li><li>Proficiency in Git-based workflows (feature branches, PR reviews, semantic versioning)</li></ul>Preferred Qualifications<ul><li>Experience with AI/ML frameworks (PyTorch, TensorFlow) and GenAI/LLM ecosystems (prompt tooling, RAG, vector databases, agent frameworks).</li><li>Contribution to open-source projects and/or community-driven extensions.</li><li>Exposure to observability tooling (metrics, tracing, logging) and security-by-design principles.</li><li>Background in performance engineering and benchmarking for AI workloads.</li><li>Experience in regulated environments with audit-ready documentation and compliance standards.</li></ul>&nbsp;

Senior Manager, Software Engineer 4949163 

Affidea Greece, one of the leading healthcare providers in the country, is expanding and looking for experienced&nbsp;Center Managers&nbsp;to join our growing team in Attica. With several&nbsp;brand-new&nbsp;Diagnostic Centers opening this year, we are seeking dynamic individuals to oversee their development and operations. Responsibility to staff and direct the team to:<ul><li>Manage the center ensuring high quality business activities with maximum quality, service and profitability for the organization.</li><li>Understands that the center's profits and achievements are reflected in all its operations and activities– including relationships and risk management</li><li>Meet your targets and those of the team as a whole</li><li>Manage the smooth running of the team</li><li>Contribute to the training and development of the results-driven team to achieve revenue targets in line with business plans</li><li>Maintain overall center responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification</li></ul> Day to day responsibilities&nbsp;agreed with your manager to include:<ul><li>Manage, direct and monitor the overall performance of the center</li><li>Maintain and improve mechanisms for center activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities</li><li>Direct the development of plans for the center to include management to achieve targets</li><li>Developing plans for the center's progress and growth</li><li>Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met</li><li>Reporting (content and format as agreed) monthly as agreed</li><li>Delegate authority and responsibility to team with supervision, accountability and review</li><li>Set an example for team members of commitment, center process and activities, work ethics and habits and personal character</li><li>Maintain accurate records</li><li>Responsibly use resources and control expenses to meet agreed budgetary controls</li><li>Adhere to all organization policies and procedures</li><li>Interact and co-operate with all members of the organization, its suppliers and customers</li><li>From time to time, you may be expected to be part of special projects as are reasonably required of your job role</li></ul>Job requirements<ul><li>At least 3 years&nbsp;of experience in a similar role</li><li>Bachelor's degree in business administration &amp; management</li><li>Excellent verbal and written communication skills both in Greek and English</li><li>Good understanding of business process and management, requirements and dynamics</li><li>Proficient in using MS Office</li><li>Proven ability to drive effectively a center and team</li><li>Ability to coach and develop others</li><li>Excellent interpersonal, organizational and communication skills</li><li>Ability to work in flexible hours</li></ul> What We Offer<ul><li>Attractive salary package and bonus scheme</li><li>Private Health Insurance</li><li>Professional skill development</li><li>Excellent professional environment</li><li>Ongoing career growth and skill development</li></ul>

Center Manager

As Senior Manager, Developer Experience (DX) &amp; Community Enablement Engineer (Individual Contributor), you will be the developer-first advocate for our pip-installable AI Capabilities SDK. Your mission is to make the SDK intuitive, discoverable, and delightful to use, while enabling a thriving internal and external contribution ecosystem. You will design DX standards, build quickstarts, sample apps, and scaffolding tools, and lead community enablement programs that accelerate adoption and reduce friction.You will collaborate closely with:<ul><li>Embedded AI Architecture and Solution Design Teams to ensure SDK ergonomics align with real-world solution patterns.</li><li>AI Engineering for PI increments and integration of external technologies.</li><li>Digital Creation Centers and Forward Impact Teams (FITs) as primary consumers, capturing feedback to improve usability.</li><li>Technical Writers, DevOps, and Evaluation &amp; QA Engineers to ensure documentation, pipelines, and quality gates support a seamless developer experience.</li></ul>Why this Role MattersEven the most powerful SDK fails without great developer experience. This role ensures our AI capabilities are easy to adopt, extend, and contribute to, reducing bespoke engineering and accelerating time-to-first-success across the enterprise. By combining DX engineering with community enablement, you create a multiplier effect for innovation and reuse.ROLE RESPONSIBILITIES1) Developer Experience Architecture<ul><li>Define DX standards for SDK ergonomics: API clarity, naming conventions, error models, configuration patterns, and backward compatibility.</li><li>Build quickstarts, sample apps, and notebooks for common AI patterns (RAG pipelines, agent workflows, tool integration).</li><li>Develop cookiecutters/CLI scaffolds that prewire tests, telemetry, and guardrails for new modules or contributions.</li></ul>2) Documentation &amp; Discoverability<ul><li>Collaborate with Technical Writers to produce developer-focused guides, tutorials, and code recipes.</li><li>Ensure API docs are complete, searchable, and versioned; integrate doc generation into CI/CD pipelines.</li><li>Maintain pattern libraries and exemplars that show “when, why, and how” to use SDK components.</li></ul>3) Community Enablement &amp; Contribution Workflows<ul><li>Design and maintain open-source-style contribution workflows: feature branches, PR checks, mandatory tests/docs, and review guidelines.</li><li>Build tooling and templates for contributors to extend SDK modules safely and consistently.</li><li>Run enablement programs (brown bags, office hours, pattern showcases) to onboard internal teams and external contributors.</li></ul>4) Feedback Loops &amp; Continuous Improvement<ul><li>Capture DX feedback from Digital Creation Centers, FITs, and community contributors; prioritize improvements in APIs, docs, and tooling.</li><li>Partner with DevOps to streamline build/release ergonomics (artifact discoverability, changelogs, migration guides).</li><li>Collaborate with Evaluation &amp; QA Engineers to surface evaluation results in developer-friendly formats (dashboards, diffs vs. baselines).</li></ul>5) Advocacy &amp; Evangelism<ul><li>Act as the voice of the developer in design reviews; ensure APIs and workflows minimize friction and cognitive load.</li><li>Promote reuse and contribution culture across the enterprise; highlight exemplars and celebrate community impact.</li><li>Partner with AI Capability Architecture Lead to align DX priorities with capability roadmap and strategic goals.</li></ul>MEASURES OF SUCCESS<ul><li>DX quality: Positive developer feedback; reduced onboarding time; faster time-to-first-success.</li><li>Adoption &amp; reuse: Increased SDK usage across products; higher contribution rates from internal teams and community.</li><li>Documentation completeness: API docs and guides consistently meet standards; discoverability improved.</li><li>Contribution workflow efficiency: PR cycle times reduced; compliance with tests/docs near 100%.</li><li>Community engagement: Active participation in enablement programs; measurable impact on SDK evolution.</li></ul>QUALIFICATIONSBasic Qualifications<ul><li>7+ years in software engineering or developer experience roles, with strong focus on SDK/API usability and enablement.</li><li>Proficiency in Python and experience building developer-facing libraries (packaging, semantic versioning, backward compatibility).</li><li>Hands-on experience with DX tooling (cookiecutters, CLI scaffolds, doc generators like Sphinx or MkDocs).</li><li>Strong understanding of CI/CD pipelines, contribution workflows, and automated doc/test integration.</li><li>Excellent communication skills; ability to translate complex technical concepts into clear, actionable guidance.</li></ul>Preferred Qualifications<ul><li>Familiarity with GenAI/LLM ecosystems (RAG, agent frameworks, MCP adaptors) and their developer integration patterns.</li><li>Familiarity in designing and implementing Developer Experience (DX) evaluation frameworks</li><li>Experience running developer enablement programs and managing community contribution workflows.</li><li>Background in open-source practices and multi-language SDK delivery (Python primary; TypeScript/Java nice-to-have).</li><li>Exposure to observability and security-by-design principles for developer-facing libraries.</li><li>Comfortable collaborating across architecture, QA, DevOps, DX, platform, and product teams in matrixed organizations.</li></ul>

Senior Manager, Developer Experience & Community Enablement Engineer 4949160

We are currently seeking a dedicated and service-driven Fitness Instructor to join our team at Amanzoe in Greece. Reporting to the Fitness Manager, you will deliver private and group fitness sessions tailored to the needs and preferences of our guests. You will contribute to the wider wellness experience by demonstrating excellent knowledge of Amanzoe’s spa services and maintaining consistently high standards of personalised hospitality.Responsibilities<ul><li>Deliver private and group fitness classes in line with Amanzoe standards.</li><li>Conduct personalised assessments and create individual fitness programmes.</li><li>Demonstrate strong knowledge of Anatomy and Physiology when supporting guest needs.</li><li>Offer guidance on safe and effective exercise techniques.</li><li>Maintain all fitness areas, equipment, and training spaces to the highest standards.</li><li>Provide information about Amanzoe’s wider Spa and Wellness offerings.</li><li>Support guest enquiries and requests with professionalism and courtesy.</li><li>Collaborate with Spa and Wellness colleagues to ensure seamless guest experiences.</li><li>Assist with promoting wellness activities and programmes.</li><li>Handle guest feedback with care and escalate when appropriate.</li></ul>Requirements<ul><li>Certification as a fitness instructor from a recognised public or private institution in Greece or abroad.</li><li>A minimum of 3 years of experience in a similar role within a luxury spa, wellness centre, or high-end hospitality environment.</li><li>Excellent understanding of Anatomy and Physiology.</li><li>Experience in both personal training and group class instruction.</li><li>Pilates knowledge is considered an advantage.</li><li>Excellent communication skills in Greek and English, both written and spoken.</li><li>Additional languages are desirable but not essential.</li><li>Strong organisational skills with the ability to manage time and tasks effectively.</li><li>Creative, guest-oriented, and committed to delivering exceptional service.</li><li>Legal right to live and work in Greece is required.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.Amanzoe offers a rewarding work environment and a comprehensive benefits package designed to support your well-being and development:<ul><li>Accommodation with monthly utility allowance (electricity and water).</li><li>Staff transportation.</li><li>Provided uniform.</li><li>Meals and coffee breaks during shifts.</li><li>Discount in Amanzoe’s dining outlets and boutique.</li><li>Participation in the Amanzoe Elite Programme (local discounts).</li><li>Employee Wellness Programme including complimentary yoga, tennis, and gym classes.</li><li>Annual staff party and Family Day.</li><li>Access to Open Sesame and E-Cornell training platforms.</li><li>Career advancement opportunities within Aman Group.</li></ul>If you thrive in an ultra-luxury environment and are passionate about wellness, personalised service, and inspiring guest experiences, we invite you to apply to join us on our journey.

Fitness Instructor

As a&nbsp;Contact Center Agent,&nbsp;you will be responsible for:<ul><li>Answer inbound and outbound calls in a timely and friendly manner</li><li>Manage the incoming chat</li><li>Identify customers needs, clarify information, provide solutions and manage complaints</li><li>Manage and process customers’ requests in collaboration with other departments</li><li>Collect lead for prospective/existing customers</li><li>Manage the emails and check of supporting documents</li></ul>Knowledge, Skills &amp; Experience<ul><li>Lyceum, IEK, BSc degree</li><li>Previous experience in insurance industry/ customer support role/customer service or equivalent</li><li>Computer use competency (MS Office/ CRM system)</li><li>Excellent knowledge of English language</li><li>Certification (level A) for the provision of insurance advisory services will be considered a plus</li><li>Strong communication, negotiation and interpersonal skills</li><li>Customer focus and adaptability to different personality types</li><li>Flexibility and adaptability in performing additional tasks where needed</li></ul>What we offerOur goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:<ul><li>The opportunity to work in a leading multinational insurance company with prominent positioning in the local market</li><li>Continuous training and development opportunities</li></ul>

Contact Center Agent

Reporting to the Talent Acquisition Manager for South East and South Eastern Europe Cluster, you will be responsible for providing TA expertise and value by attracting, sourcing and selecting the best talents for current and future business needs, while ensuring the best candidate and hiring manager experience.&nbsp;Key Accountabilities<ul><li>Lead Talent Acquisition, Employer Branding and Early Careers activities for Greece (Papastratos) and Cyprus (Philip Morris Cyprus)</li><li>Support the South East &amp; South Eastern Europe Cluster’s TA Strategy, being a senior member of the international team of TA experts covering a region of 11 markets and taking over team activities and cluster projects</li><li>Develop and implement effective attraction and recruiting strategies to acquire top talent in alignment with PMI’s strategic priorities in Greece and Cyprus</li><li>Utilize various sourcing methods, including job boards, social media, career events and talent pipelines, to identify and engage with potential candidates</li><li>Lead the assessment and selection process, conducting interviews and assessment centers, to ensure the acquisition of diverse talent with the required skills &amp; qualifications, potential and overall cultural fit</li><li>Partner with Hiring Managers and multiple stakeholders throughout the recruiting and selection process, acting as a trusted partner to eventually meet talent requirements and ensure a positive candidate and hiring manager experience</li><li>Closely collaborate with different Global Centers of Expertise (Candidate Lifecycle Experience, Talent Sourcing, Employer Branding &amp; Recruitment Marketing, Early Careers) to ensure alignment and deployment of the right mix of local strategies</li><li>Deliver end-to-end local Employer Branding initiatives and represent the company in conferences, career fairs and communities</li><li>Utilize AI-powered ATS, tools and dashboards to monitor talent acquisition metrics, assess the effectiveness of the process and make data-driven suggestions focused on continuous improvement</li></ul> Who you are<ul><li>Bachelor's Degree is required and a Master’s Degree in Human Resources Management will be considered a plus</li><li>4+ years of Talent Acquisition experience, preferably within a fast-paced multinational environment</li><li>Proven ability to identify and source high-caliber talent through multiple strategies and channels, including social media and other networking activities</li><li>Hands-on experience with HRMS, Applicant Tracking Systems and TA KPIs Dashboards. Experience with SAP Success Factors recruiting module will be considered a plus</li><li>Strong partnering skills with an ability to inspire trust and engage a range of stakeholders and candidates of all levels of seniority</li><li>Can-do attitude, very good problem solving and project management skills, being able to plan, prioritize and manage multiple tasks and projects in a timely and effective manner</li><li>Team player mentality, agility and growth mindset</li><li>Excellent communication and presentation skills, written and verbal, with proven professional experience using both English and Greek</li><li>Military obligations completed (if applicable)</li></ul>&nbsp;What’s in it for you<ul><li>Have the chance to manage your own projects</li><li>Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore</li><li>Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong</li><li>Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress</li><li>Take pride in delivering our promise to society to deliver a smoke-free future</li></ul>

Senior Talent Acquisition Specialist - Greece and Cyprus

As Senior Manager, DevOps Engineer (Individual Contributor), you will be the build, release, and reliability backbone for our Python SDK—a pip-installable package that provides reusable, modular AI capabilities (RAG components, agent/tool cookiecutters, MCP adaptors, standardized interfaces). You will design automated pipelines that enforce code quality, security, reproducibility, benchmarking, and integration tests for the SDK and ensure compatibility and operability for platform services that consume it.You’ll collaborate closely with:<ul><li>Embedded AI Architecture &amp; Solution Design to prioritize capabilities and validate interfaces against real solution patterns.</li><li>AI Engineering to align PI increments and integrate external technologies into the SDK.</li><li>Digital Creation Centers &amp; Forward Impact Teams (FITs) as consumers of the SDK in products/services, capturing feedback to refine release ergonomics.</li><li>Evaluation &amp; QA, Developer Experience, and LLMOps &amp; AI Integration engineers to make quality and operability automatic.</li></ul>Why this Role MattersFor a Python SDK to scale safely, we need rock‑solid packaging, dependency hygiene, and CI/CD: reproducible builds, secure artifacts, versioning discipline, and automated tests/benchmarks that guard against regressions. Your work turns modular capabilities into enterprise‑grade libraries that downstream services can rely on—ensuring consistent behavior, faster time‑to‑first‑success, and audit‑ready releases.ROLE RESPONSIBILITIES1) Python Packaging, Build &amp; Distribution<ul><li>Own build and release for the SDK: wheel/sdist creation, and reproducible builds.</li><li>Enforce semantic versioning, backward compatibility checks, and changelogs; design safe migration paths (deprecation policies, compatibility shims).</li><li>Standardize artifact repositories: internal PyPI (Dev/Stage/Prod indices), package signing, and promotion workflows with automated quality gates.</li></ul>2) CI/CD for Libraries &amp; Supply Chain Security<ul><li>Design CI/CD pipelines (e.g., GitHub Actions/Azure DevOps/GitLab CI) to automate linting, type checking, unit/integration tests, coverage, and style enforcement (black/ruff/mypy/pytest).</li><li>Integrate dependency auditing and vulnerability scanning, license compliance, and SBOM generation; implement artifact signing and provenance (SLSA‑like controls).</li><li>Codify policy‑as‑code (e.g., OPA/Conftest) so releases only ship when tests, coverage, docs, and security gates pass.</li></ul>3) Benchmarking, Performance &amp; Integration Testing<ul><li>Collaborate with Evaluation &amp; QA Engineers to build benchmark harnesses for RAG components, connectors, rankers, and agent/tool modules; track latency/cost envelopes and regressions over time.</li><li>Orchestrate integration tests against common stacks (vector databases, storages, identity providers) to validate interface contracts used by platform services.</li><li>Maintain regression baselines and performance dashboards; fail builds on significant regressions.</li></ul>4) Operability for Consumers (SDK↔Service Parity)<ul><li>Embed observability hooks appropriate for libraries (structured logging, configurable metrics/traces) so services consuming the SDK can integrate telemetry consistently.</li><li>Define interface contracts and runtime configuration patterns (config schema, secrets management integration points) that downstream services must honor.</li><li>Partner with platform teams to publish service readiness guides built on SDK interfaces (env parity, retry/backoff, error models).</li></ul>5) Environments, Reproducibility &amp; Tooling<ul><li>Design isolated test environments and fixtures for data, vector stores, and external dependencies; leverage tox/pytest‑xdist for matrix runs.</li><li>Own Infrastructure-as-Code limited to test/development environments and CI runners; ensure deterministic builds and environment parity.</li><li>Optimize pipeline performance (caching wheels, parallelization) and track DORA‑style delivery metrics to continuously improve.</li></ul>6) Developer Experience &amp; Contribution Workflows<ul><li>Collaborate with Developer Experience Engineers to produce developer‑ready artifacts (quickstarts, sample apps, docs bundles generated during CI).</li><li>Standardize contribution workflows: feature branches, PR checks, mandatory tests/benchmarks/docs acceptance criteria; enable community extensions safely.</li><li>Provide CLI/tooling or cookiecutters that scaffold new SDK modules with tests, docs, and benchmark hooks prewired.</li></ul>7) Collaboration &amp; Continuous Improvement<ul><li>Align pipeline policies with AI Capability Architecture Lead and ensure SDK interface consistency for downstream service teams.</li><li>Close feedback loops with Embedded Architecture, Solution Design, AI Engineering, Creation Centers, and FITs to prioritize pipeline and release ergonomics improvements.</li><li>Lead post‑release retrospectives to reduce defects, MTTR, and onboarding friction for consuming teams.</li></ul>QUALIFICATIONSBasic Qualifications<ul><li>7+ years in DevOps/SRE/Build &amp; Release engineering, with significant experience in Python packaging and library delivery (wheels/sdists, internal PyPI).</li><li>Expert in CI/CD for libraries (GitHub Actions/Azure DevOps/GitLab CI) and artifact management (PyPI/private indices, container registries as needed for test harnesses).</li><li>Strong hands‑on with cloud‑native development and CI runners; proficiency with IaC for build/test environments.</li><li>Proven track record implementing quality gates: automated tests, secrets management, test coverage, dependency/security scanning, SBOMs/signing, policy‑as‑code.</li><li>Experience embedding observability hooks for libraries and defining interface contracts for service consumers.</li></ul>Preferred Qualifications<ul><li>Familiarity with GenAI/LLM ecosystems (RAG pipelines, vector stores, agent/tool frameworks, MCP adaptors) and their benchmarking/testing needs.</li><li>Background in performance engineering for Python (profiling, async/concurrency, I/O, data pipelines) and managing latency/cost regressions.</li><li>Experience with open-source contribution workflows, multi‑language SDK delivery (Python primary; TypeScript/Java nice-to-have), and semantic versioning discipline.</li><li>Exposure to regulated environments and audit‑ready release documentation.</li><li>Comfortable partnering across architecture, QA, DX, LLMOps, platform, and product teams in a matrixed organization.</li></ul>

Senior Manager, DevOps 4949161

As Senior Manager, Evaluation &amp; QA Engineer (Individual Contributor), you will own the quality, evaluation, and reliability strategy for our pip‑installable AI Capabilities SDK and its reusable modules (RAG components, agent/tool cookiecutters, MCP adaptors, standardized interfaces). You will design evaluation frameworks, test harnesses, and automation pipelines that make quality measurable and repeatable—from unit and integration tests to adversarial/fuzz testing, performance/cost benchmarking, and safety/privacy checks.You will collaborate closely with:<ul><li>Embedded AI Architects and Solution Designers to codify evaluation requirements that mirror real solution patterns.</li><li>AI Engineering to validate PI increments, integrate external technologies, and capture model/agent‑level failure modes.</li><li>DevOps Engineers to wire evaluation gates into CI/CD and release trains.</li><li>Developer Experience Engineers to ensure developers receive clear, actionable evaluation reports and quickstarts.</li><li>Digital Creation Centers and Forward Impact Teams (FITs) to gather field feedback and ensure tests reflect production reality.</li></ul>&nbsp;Why this Role MattersFor modular AI capabilities to scale safely and predictably, we need evidence‑driven quality. This role turns evaluation into a first‑class, automated discipline—ensuring every SDK change is validated for correctness, performance, safety, and operability. You will reduce regressions, raise confidence, and accelerate adoption across products and services that rely on the SDK as their backbone.ROLE RESPONSIBILITIES1) Evaluation Strategy &amp; Quality Architecture<ul><li>Define the evaluation strategy for SDK modules (parsers, retrievers, rankers, connectors, agent tools, MCP adaptors), including metrics, datasets/fixtures, benchmarks, and acceptance thresholds.</li><li>Establish quality gates for release: test coverage minimums, latency/throughput/cost budgets, stability envelopes, and backward compatibility checks.</li><li>Establish source code writing principles that align with the widely accepted coding standards and ensure high maintainability degree.</li><li>Create reproducibility standards (seeds, dataset/version pins, environment parity) and evidence capture (reports, artifacts) for auditability.</li></ul>2) Test Harnesses &amp; Automation<ul><li>Build unit, integration, contract, property‑based, and fuzz/adversarial test harnesses for SDK components; standardize fixtures for RAG and agent scenarios (vector stores, document corpora, tool execution).</li><li>Partner with DevOps to integrate tests and quality gates into CI/CD (parallelization, matrix runs, caching) and to fail builds on significant regressions or unmet quality bars.</li><li>Design benchmark suites for performance and cost profiling (e.g., latency distributions, throughput, memory/CPU footprints) with clear pass/fail criteria.</li></ul>3) Safety, Privacy &amp; Guardrails<ul><li>Codify safety evaluations (toxicity/abuse prompts, jailbreak resistance, sensitive data leakage risks) and policy adherence tests for agent/tool behaviors.</li><li>Validate security-by-design aspects of SDK usage (authn/z integration points, secrets handling, data minimization); coordinate with Platform/Security for service consumers.</li><li>Ensure privacy and compliance checks are represented in test plans and evidence bundles (PII handling, retention, deletion workflows).</li></ul>4) Observability-by-Design for Libraries<ul><li>Work with Capability Architecture and DevOps to embed diagnostic hooks suitable for libraries (structured logging, metrics/traces toggles) and define SLIs relevant to consuming services.</li><li>Verify error models (exceptions/types/codes) and retry/backoff behaviors; ensure runbooks and troubleshooting guides are informed by evaluation results.</li></ul>5) Data &amp; Datasets Governance for Evaluation<ul><li>Curate and version evaluation datasets (synthetic and real-world samples where appropriate); maintain data lineage and provenance.</li><li>Implement dataset health checks (drift, representativeness, coverage) and red‑team suites that evolve with product use cases.</li><li>Align dataset usage with legal/privacy guidance; document constraints and approvals.</li></ul>6) Developer Experience &amp; Enablement<ul><li>Produce evaluation reports and quality dashboards that developers can interpret quickly (summary + drill‑downs + diffs vs. baseline).</li><li>Collaborate with Technical Writers and Developer Experience engineers to include evaluation guidance, quickstarts, and troubleshooting in SDK docs.</li><li>Provide templates for teams to extend evaluation suites when contributing new modules via feature branches.</li></ul>7) Collaboration &amp; Continuous Improvement<ul><li>Close feedback loops with Embedded Architecture, Solution Design, AI Engineering, Creation Centers, and FITs to keep evaluation aligned with production realities.</li><li>Lead post‑release and incident reviews to improve test coverage, resilience, and guardrails.</li><li>Track and improve quality KPIs (escaped defects, regression counts, benchmark variance, time-to-detect/repair).</li></ul>MEASURES OF SUCCESS<ul><li>Safety &amp; compliance: Guardrail tests pass; reduced policy violations; documented evidence meets audit requirements.</li><li>DX &amp; adoption: Clear evaluation reports improve developer confidence; faster time‑to‑first‑success for consuming teams.</li><li>Continuous Improvement: Actionable insights from incidents and field feedback lead to expanded test suites and stronger guardrails.</li><li>Process Excellence: Data-driven evaluation of the efficiency, quality and consistency of the SDK testing and quality workflows.</li></ul>QUALIFICATIONSBasic Qualifications<ul><li>7+ years in QA/Quality Engineering/Evaluation for SDKs, libraries, or platform components in software/AI contexts.</li><li>Hands‑on experience building automated test frameworks (unit/integration/contract) and benchmark suites; strong Python testing fluency (e.g., pytest, property-based testing, fuzzing).</li><li>Proficiency with CI/CD systems (GitHub Actions, Azure DevOps, GitLab CI) and integrating quality gates (coverage, performance, security).</li><li>Working knowledge of AI/ML or GenAI patterns (RAG, vector stores, agents/tools) and evaluation considerations for these workloads.</li><li>Strong grasp of reproducibility, data governance, and observability‑by‑design for libraries.</li></ul>Preferred Qualifications<ul><li>Experience with adversarial/red‑teaming methodologies for LLM‑enabled features and safety guardrails.</li><li>Background in performance engineering (profiling, optimization, latency/cost analysis) for Python libraries.</li><li>Familiarity with security and privacy testing (static analysis, secrets scanning, dependency hygiene, PII handling).</li><li>Exposure to regulated environments (healthcare/pharma/finance) and audit‑ready evidence capture.</li><li>Comfortable collaborating across architecture, DevOps, DX, LLMOps, platform, and product teams in matrixed organizations.</li></ul>

Senior Manager, Evaluation & QA Engineer 4949162

You will assess information security risks in line with internal policy and external best practices, and support security of information and IT assets by testing security systems and applying security standards, policies, and procedures. Under the guidance of global information security lead, you will implement cyber security technology and provide day-to-day business support. If relevant to your role, you will manage third-party providers to ensure that any internal or third-party adhere to standards. You will also provide information security training to appropriate teams.What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in:<ul><li>Information security, compliance and risk management</li><li>Security solutions and their applicability to Mondelēz International</li><li>Security strategies, awareness campaigns, policies/standards and governance</li><li>Communicating effectively with technical specialists, leaders and peers</li><li>Analytical and problem-solving abilities</li><li>Being a team player by supporting and leading to achieve common goals</li></ul>

Senior Analyst - Security Operations Center, Operations Technology

Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

WFM Specialist

Based in Athens, Greece, the successful candidate will be managing client calls, providing accurate information about the clinic’s services, and actively promoting solutions to secure client engagement and sales.Key activities and responsibilities of this role include:<ul><li>Handling inbound and outbound calls, presenting, promoting and selling the clinic’s products, services and solutions</li><li>Assessing client needs and providing accurate assistance and information tailored to their requirements</li><li>Accurately logging all client interactions and maintaining up-to-date records in the CRM system</li><li>Building trust and rapport with potential clients to encourage loyalty and long-term relationships</li><li>Delivering exceptional customer service in a professional and courteous manner</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree</li><li>1–2 years of experience in a call center or customer support role</li><li>Knowledge of Microsoft Office suite (Word, Excel)</li><li>Familiarity with ERP or CRM software is highly desirable</li><li>Fluent in Greek and proficient in English, both written and verbal</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong communication and persuasion skills, with the ability to build trust and engage clients over the phone</li><li>Service-oriented mindset with excellent problem-solving abilities</li><li>Positive and professional attitude, thriving in a fast-paced environment</li><li>Highly organized with the ability to manage tasks independently or as part of a collaborative team</li></ul>

Call Center Sales Agent int-0258

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:<ul><li>Handle inbound and outbound communication with customers regarding claims and policy coverages</li><li>Support insurance agents and bank employees with claim status and coverage inquiries</li><li>Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing</li><li>Produce reports on incoming business flow and client communication outcomes</li><li>Provide feedback to the sales network based on customer interactions</li><li>Propose solutions and aim for high first-call resolution rates</li><li>Manage incoming written communication from customers</li><li>Support the complaints department by providing feedback on incoming cases</li><li>Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)</li><li>Track claims cycle time and monitor relevant KPIs</li></ul>Qualifications:<ul><li>Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)&nbsp;</li><li>Previous experience related to claims area &nbsp;</li><li>Very good knowledge of the products and existing processes &nbsp;</li><li>Very good knowledge of English, both verbal and written&nbsp;</li><li>Computer literacy &nbsp;</li><li>University degree preferably in Insurance or Nursing &nbsp;</li><li>Strong interest in medical information and risk management&nbsp;</li><li>Knowledge of Medical Conditions.</li></ul>Personal Profile:<ul><li>Excellent communication and interpersonal skills</li><li>Positive attitude and customer-centric mindset</li><li>Strong conflict resolution and argument-handling capabilities</li><li>Attention to detail and fast learning ability</li><li>Comfortable working under pressure and in a fast-paced, multitasking environment</li><li>Effective oral and written interaction with customers and Sales Network</li><li>Flexibility to work in shifts</li><li>Proactive in proposing alternatives and solutions</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>

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