What you'll do
- Plan and oversee the ship’s Hotel operation, including Entertainment, Shops, Concessions, and F&B events
- Coordinate and lead onboard Hotel Department Heads and liaise with Deck and Engine departments
- Plan and manage cruise layouts with Department Heads, ensuring accurate and efficient execution
- Oversee sales of shore excursions, future cruises, and tour dispatches; verify revenue against targets
- Control costs and budgets by overseeing onboard finances, inventories, forecasts, purchase orders, and accounts
- Demonstrate visible leadership while interacting with guests and crew
- Coordinate with Department Heads and Purchasing to maintain sufficient onboard products and stock
- Lead direct reports and support a multicultural team to improve satisfaction, productivity, and retention
- Meet Team Leaders daily to provide feedback and operational updates
- Maintain ongoing communication with corporate partners
Key requirements
- 5+ years' experience
- Hotel operations management, Shipboard operations, and Guest service management
- Cost control and budgeting, Revenue management, and Financial analysis
- Team leadership and Multicultural team management
- Purchasing and inventory management and Public health policies
- English communication
- PC-based databases, Spreadsheets, and Word processing systems
- Cruise layout planning
Benefits
- Paid training, on-the-job coaching, and internal transfer opportunities across River, Ocean, and Expedition ships.
- Lodging, meals, unlimited Wi-Fi, uniforms, laundry, and travel to and from the ship are provided.
- Additional benefits include a referral program, loyalty bonuses, and tax-free salary.
About the job
Part of our Hotel Administration team on our Ocean vessels, the Hotel General Manager manages the entire Hotel Operation, this includes coordinating and leading the Hotel Department Heads onboard. Set the standard among the team and ensure that all crew delivers service, in accordance with Viking’s…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.