What you'll do
- Support onboard departments with systems and procedural activities and provide user training
- Perform daily IT operations using Run Books and technical documentation
- Maintain crew workstations, PCs, point-of-sale terminals, cabling systems, servers and related hardware
- Respond promptly to user requests and provide critical systems support when required
- Provide basic training and support for common PC software and property management software
- Support guest-facing equipment, telephones, TVs, Digital Signage and guest devices
- Troubleshoot guest Wi-Fi connections and the Viking Voyager App
- Act as the IT liaison for guests
- Keep the Leadership Team informed about IT issues and policies affecting shipboard operations
Key requirements
- 1+ years' experience
- IT systems administration and IT operations
- End-user support and user training
- IT hardware and software, PC maintenance, and technical troubleshooting
- Network and cabling systems, Wi-Fi troubleshooting, and server and related hardware support
- Property management software and MXP
- PC-based databases, spreadsheets, and word processing systems
- Computer Sciencepreferred
Benefits
- Paid training, on-the-job coaching, internal transfer opportunities, lodging, meals, unlimited Wi-Fi, uniforms, laundry, travel to and from the ship, crew recreational facilities, guest fitness-center access, referral and loyalty bonuses, and tax-free salary.
About the job
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.