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We are looking for a motivated and detail-oriented IT Support Specialist to join our IT team. This is an excellent opportunity for someone eager to learn and grow within a dynamic&nbsp;logistics&nbsp;environment. You will play a key role in providing first-level technical support and ensuring that systems and equipment&nbsp;operate&nbsp;smoothly and securely across all locations.&nbsp;&nbsp;What You’ll Be Doing:<ul><li>Provide technical&nbsp;assistance&nbsp;and support for computer systems, software, and hardware.&nbsp;&nbsp;</li></ul><ul><li>Diagnose, troubleshoot, and resolve technical issues both remotely and on-site across BOX NOW sites.&nbsp;&nbsp;</li></ul><ul><li>Install, configure,&nbsp;modify, and&nbsp;maintain&nbsp;computer hardware and software.&nbsp;&nbsp;</li></ul><ul><li>Document support requests, actions taken, and resolutions in ticketing systems,&nbsp;maintaining&nbsp;accurate&nbsp;records.&nbsp;&nbsp;</li></ul><ul><li>Collaborate with partners and internal teams to resolve daily technical challenges.&nbsp;&nbsp;</li></ul><ul><li>Assist&nbsp;in deploying and&nbsp;maintaining&nbsp;network systems, ensuring reliability and security.&nbsp;&nbsp;</li></ul><ul><li>Participate in product UAT and QA processes to ensure high-quality deliverables.&nbsp;&nbsp;</li></ul><ul><li>Provide user training on systems, tools, and IT best practices.&nbsp;&nbsp;</li></ul><ul><li>Support and&nbsp;maintain&nbsp;enterprise antivirus platforms to ensure system security.&nbsp;&nbsp;</li></ul>&nbsp;What We’re Looking For:<ul><li>Bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience.&nbsp;&nbsp;</li></ul><ul><li>Proficiency&nbsp;with Microsoft 365 platforms, including Entra, Intune, and Exchange Online.&nbsp;&nbsp;</li></ul><ul><li>Familiarity with enterprise antivirus platforms.&nbsp;&nbsp;</li></ul><ul><li>Solid understanding of networking concepts, including configurations and security.&nbsp;&nbsp;</li></ul><ul><li>Strong organizational skills, attention to detail, and ability to multitask in a dynamic environment.&nbsp;&nbsp;</li></ul><ul><li>Excellent communication and relationship-building skills in both Greek and English.&nbsp;</li></ul>

IT Support Specialist

Αναζητούμε υπεύθυνο υποστήριξης καρτών για υποστήριξη δεύτερου επιπέδου σε σύνθετα περιστατικά καρτών και καθοδήγηση πρώτου επιπέδου σε εσωτερικές ομάδες. Ο ρόλος συνδυάζει διερεύνηση και ανάλυση βασικής αιτίας, διαχείριση περιστατικών και υποστήριξη θεμάτων Mastercard &amp; Digital wallets (Apple Pay/Google Pay).Κύριες αρμοδιότητες<ul><li>Επίλυση σύνθετων περιστατικών καρτών σε όλο τον κύκλο ζωής της συναλλαγής (απορρίψεις, εξουσιοδότηση, ηλεκτρονικό εμπόριο, επαναλαμβανόμενες χρεώσεις, αντιλογισμοί/επιστροφές).</li><li>Διερεύνηση και ανάλυση βασικής αιτίας (RCA) με χρήση εργαλείων, αναφορών και καταγραφών (logs).</li><li>Διαχείριση περιστατικών βάσει συμφωνημένων επιπέδων υπηρεσιών (SLAs) και συντονισμό IT/Fraud-Risk/Operations και εξωτερικούς παρόχους.</li><li>Υποστήριξη θεμάτων Mastercard και Digital wallets (Apple Pay/Google Pay) και συμβολή σε αυτοματοποίηση/βελτιώσεις διαδικασιών για μείωση επαναλαμβανόμενων περιστατικών.</li></ul>Απαιτούμενη εμπειρία3–5 χρόνια εμπειρίας σε υποστήριξη καρτών/πληρωμών ή λειτουργίες καρτών σε περιβάλλον τράπεζας/παρόχου υπηρεσιών πληρωμών/επεξεργαστή.Απαιτούμενες δεξιότητες<ul><li>Ισχυρές αναλυτικές δεξιότητες και ικανότητα διερεύνησης/επίλυσης προβλημάτων, με τεκμηριωμένη ανάλυση βασικής αιτίας (RCA).</li><li>Καλή γνώση του οικοσυστήματος πληρωμών καρτών και των βασικών ροών συναλλαγών.</li><li>Εμπειρία σε συστήματα καταγραφής/διαχείρισης αιτημάτων (ticketing) και διαχείριση περιστατικών βάσει SLAs.</li><li>Πολύ καλή γνώση αγγλικών (γραπτά και προφορικά) για τεχνική επικοινωνία με προμηθευτές και σχήματα καρτών.</li><li>Εμπειρία σε αμφισβητήσεις συναλλαγών και ανακτήσεις χρεώσεων (disputes/chargebacks) ή άλλες διαδικασίες που ορίζονται από τα σχήματα.</li><li>Εξοικείωση με ψηφιοποίηση κάρτας (tokenization) και ενεργοποίηση σε ψηφιακά πορτοφόλια (wallet provisioning) για Apple Pay/Google Pay ή/και εμπειρία σε αυτοματοποίηση διαδικασιών (workflow/RPA/scripting).</li><li>Κατανόηση ISO 8583.</li></ul>

Cards support specialist - IT Operations

Η SCAN, μέλος της Epsilon Net Α.Ε., του μεγαλύτερου ομίλου Business Software στην Ελλάδα, αναζητά Technical Software Support Specialist για να ενταχθεί στην ομάδα της και να υποστηρίζει τους πελάτες της στη χρήση των λογισμικών της λύσεων.Η SCAN αποτελεί ηγέτιδα εταιρία παροχής εξειδικευμένων επιχειρηματικών λύσεων, με δραστηριότητα σε τέσσερις πυλώνες: SCANaccess, SCANtime, SCANparking, SCANsystems. Αποτελεί την πρώτη πιστοποιημένη επιλογή της αγοράς, προσφέροντας καινοτόμες λύσεις και προϊόντα που βελτιώνουν και διασφαλίζουν την επιχειρηματική λειτουργία των πελατών της, με έμφαση στην ποιότητα και την αξιοπιστία.Αρμοδιότητες:<ul><li>Παροχή τεχνικής υποστήριξης σε πελάτες μέσω email, τηλεφώνου και ticketing system, καθώς και on-site όπου απαιτείται (εντός και εκτός Αθηνών)</li><li>Ανάλυση, διάγνωση και επίλυση σύνθετων προβλημάτων hardware &amp; software</li><li>Καταγραφή, παρακολούθηση και διαχείριση αιτημάτων υποστήριξης</li><li>Υποστήριξη και εκπαίδευση χρηστών στη σωστή χρήση των εφαρμογών</li><li>Συμμετοχή σε εγκαταστάσεις και παραμετροποιήσεις λογισμικού</li><li>Συμμετοχή σε αναβαθμίσεις συστημάτων, testing &amp; validation και τεχνική τεκμηρίωση</li></ul>&nbsp;Απαραίτητα Προσόντα:<ul><li>Πτυχίο Πληροφορικής, Αυτοματισμού ή συναφούς τομέα</li><li>Εμπειρία σε εγκατάσταση ή υποστήριξη τεχνικών συστημάτων με βιομηχανικό ή retail εξοπλισμό (αυτοματισμοί / IoT / embedded συστήματα)</li><li>Πολύ καλή γνώση Software, hardware troubleshooting και δικτύων (TCP/IP, LAN, VPN – πρακτικό επίπεδο)</li><li>Εμπειρία σε υποστήριξη συστημάτων πεδίου (mission-critical)</li><li>Εμπειρία σε incident management &amp; SLA environments</li><li>Πολύ καλή γνώση SQL</li><li>Ικανότητα επικοινωνίας με πελάτες και τεχνικές ομάδες</li><li>Καλή γνώση Αγγλικών (τεχνική επικοινωνία &amp; documentation)</li><li>Κάτοχος διπλώματος οδήγησης&nbsp;</li></ul>Η εταιρεία προσφέρει:<ul><li>Πολυβραβευμένο εργασιακό περιβάλλον (Fortune’s 100 Best Companies to Work For in Europe 2024, 10 Best Workplaces Hellas,&nbsp;4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2&nbsp;Best Workplace in Technology).</li><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Διαρκείς εκπαιδεύσεις και σημαντικές προοπτικές εξέλιξης</li><li>Ιδιωτική ιατροφαρμακευτική ασφάλιση</li><li>Γραμμή ψυχολογικής υποστήριξης</li><li>Δωρεάν συμμετοχή στα εκπαιδευτικά προγράμματα του Epsilon Training και Epsilon College</li></ul>

Technical Software Support Specialist (Β. Προάστια)

We are looking for a motivated and hands-on IT professional to join our team. If you are passionate about technology, eager to learn, and ready to take ownership of both support and infrastructure tasks, this role is for you.&nbsp;Main Responsibilities &amp; TasksIn this role, you will combine helpdesk support with systems administration:<ul><li>Provide 1st &amp; 2nd level support to users and stores (remote &amp; on-site)</li><li>Participate in network installation, maintenance &amp; troubleshooting (firewall, VPN, VoIP, RF Scanners)</li><li>Ensure smooth operation of internal infrastructure: laptops, desktops, servers, routers, switches, firewalls, printers, phones, internet, intranet, LANs &amp; WANs</li><li>Perform capacity planning, storage management &amp; monitor database performance</li><li>Carry out routine audits and proactive system checks</li><li>Support and maintain Microsoft Azure, Active Directory, and Office 365</li><li>Take ownership of hardware lifecycle: installation, maintenance, troubleshooting</li><li>Assist in OS management: installation, maintenance, patching &amp; troubleshooting</li><li>Set up, configure, and maintain workstations (PCs, laptops, mobile devices), peripherals, and networking hardware</li></ul>What we expect:<ul><li>University degree in Computer Science or related field</li><li>&nbsp;Self-driven, proactive attitude with ability to prioritize and deliver under pressure</li><li>Curiosity and willingness to learn and adapt to new technologies</li><li>Team spirit, with willingness to share knowledge and help others</li><li>Attention to detail and problem-solving mindset</li><li>Genuine interest in emerging technologies and IT trends</li></ul>What We Offer<ul><li>Opportunity to work on both support and infrastructure projects</li><li>Continuous learning and growth through exposure to a wide range of technologies</li><li>A stable and supportive work environment where your input matters</li><li>The chance to contribute to building strong in-house IT knowledge and capabilities</li></ul>&nbsp;

IT Systems & Support Specialist

As part of the Help Desk Team the IT Support Specialist will work in a complex and demanding environment with over 1000+ users and more than 80 remote locations where systems and network stability is our everyday target.&nbsp;Job duties:&nbsp;<ul><li>Users Support in Headquarters and our remote locations by resolving requests from our ticketing system</li><li>Properly escalating unresolved inquiries to the next level of onsite support or creating tickets to integrators</li><li>Troubleshooting hardware and software issues of corporate PCs and laptops.</li></ul>&nbsp;The successful candidate should have:<ul><li>BSc degree in Information Technology or related field</li><li>At least 2years of proven experience in a similar role</li><li>Good knowledge and understanding of Microsoft Active Directory and services (DNS – DHCP)</li><li>Experience in Antivirus and Antispam Software</li><li>Experience on O365</li><li>Having experience on IP Telephony</li><li>Understanding basic principles of networking</li><li>Being able to understand DSL and telephony issues in order to communicate them to vendors</li><li>Very good communication skills and team player.</li></ul>&nbsp;The Company offers:<ul><li>Competitive remuneration package &amp; extra benefits</li><li>Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 10 years)</li><li>Supportive management</li><li>Among top industries in international market trends</li><li>Multiple learning &amp; career opportunities.</li></ul>ΑΙΤΗΣΗ ΕΡΓΑΣΙΑΣ

IT Support Engineer

NEWREST HELLAS, a leading company in the catering and hospitality sector, is seeking to strengthen its IT department at the Athens International Airport by adding a motivated and ambitious young professional, newly graduated, to the team as a:Junior IT SpecialistMain Responsibilities:The Junior IT Specialist will play an essential role in supporting the company’s technological infrastructure and ensuring smooth day-to-day operations. Key duties include:<ul><li>Hardware Support: Perform basic troubleshooting, maintenance, and repair of desktops, laptops, printers, and peripheral devices.</li><li>Network Support: Assist in the installation, configuration, and monitoring of network equipment such as routers, switches, and access points.</li><li>Software Installation &amp; Configuration: Install, update, and configure operating systems and software applications according to user and organizational needs.</li><li>User Support: Provide effective technical assistance to end-users, resolving hardware and software issues in a timely and professional manner.</li><li>IT Security Assistance: Support the implementation of security policies and tools to safeguard company data and network integrity.</li><li>Team Collaboration: Work closely with senior IT staff, actively engaging in continuous learning and professional development.</li></ul> <ul><li></li></ul>ProfileThe ideal candidate should demonstrate:<ul><li>Educational background or relevant coursework in Information Technology or a related field.</li><li>Basic understanding of computer hardware, operating systems, and software.</li><li>Familiarity with networking concepts and protocols.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent communication and interpersonal abilities.</li><li>Willingness to learn, grow, and adapt to new technologies.</li><li>Ability to work both independently and as part of a team.</li></ul>Salary &amp; BenefitsWe offer an attractive compensation and benefits package, including:<ul><li>Competitive gross salary, based on qualifications and experience.</li><li>Private healthcare coverage.</li><li>Public transportation card reimbursement.</li><li>Complimentary coffee, snack, and meal at the staff restaurant.</li><li>A dynamic, international work environment with opportunities for growth and development.</li></ul>

Junior IT Specialist

Intellectica is seeking a motivated IT Specialist on behalf of its client, a well-established and rapidly growing organization active in the import, development, and distribution of professional and household equipment solutions for the HORECA and wider professional market. Based in Athens, Greece, the role reports directly to the IT Director. The successful candidate will play a vital role in supporting daily IT operations, focusing on the installation, maintenance, and security of hardware and software systems to ensure business continuity and optimal performance for all users.&nbsp;Key activities and responsibilities of this role include:&nbsp;<ul><li>Providing first‑level technical support to internal users, resolving issues related to workstations, laptops/desktops, peripheral devices, and essential software</li><li>Managing user accounts and access rights through Active Directory and MS Office 365, ensuring secure and compliant system usage</li><li>Performing diagnostics, troubleshooting system malfunctions, and coordinating hardware repairs or replacements as needed</li><li>Conducting regular equipment checks to ensure optimal functionality and minimize downtime</li><li>Monitoring and maintaining the organization’s local network to ensure stable connectivity and consistent performance</li><li>Assisting in scheduling and executing system updates, upgrades, and routine preventive maintenance</li><li>Supporting and implementing essential security protocols, including Antivirus, Firewalls, and Web filtering solutions</li><li>Any other task that may be required from time to time</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:&nbsp;<ul><li>University degree in Computer Science, Electrical &amp; Computer Engineering, IT studies, or a related field</li><li>Previous experience in IT support, helpdesk environments, or similar technical environments</li><li>Solid knowledge of Active Directory, MS Office 365 management, and network security technologies (AV, Firewalls, etc.)</li><li>Fluency in both Greek and English</li></ul>&nbsp;Core competencies of a successful candidate:&nbsp;<ul><li>High level of integrity and professionalism in handling sensitive company data and systems</li><li>Adaptability to technical requirements</li><li>Strong analytical and problem-solving skills</li><li>Positive and learning attitude, with the ability to multi-task and set priorities under pressure</li><li>Clear communication and effective teamwork</li></ul>&nbsp;

IT Specialist

Our organization is seeking an experienced Microsoft&nbsp; Specialist to oversee and optimize its Microsoft ecosystem within a manufacturing environment. This role is responsible for managing Microsoft Intune (endpoint/device management) and Microsoft Entra ID (cloud identity and access management), ensuring that users and devices are secure, compliant, and efficiently managed.The specialist will also support a range of Microsoft 365 services (Teams, Office 365 applications, etc.), contribute to IT service management processes, and play a key role in driving digital transformation initiatives.This full-time position offers a hybrid work model, combining on-site presence at the production facilities with remote work flexibility. The role involves close collaboration with cross-functional teams to maintain a robust, highly available IT infrastructure that supports business operations.&nbsp;Key Responsibilities<ul><li>Intune Administration Manage and configure Microsoft Intune for enterprise device and application management. Responsibilities include setting up mobile device management (MDM) and mobile application management (MAM) policies, deploying software and updates, configuring Windows Autopilot for new devices, and enforcing compliance and security policies across endpoints</li><li>Microsoft 365 Services Support Maintain and support Microsoft 365 collaboration tools and services. Monitor and manage Microsoft Teams, SharePoint/OneDrive, Copilot for Microsoft 365, and other Office 365 products to ensure proper configuration and alignment with user needs. Troubleshoot issues related to Teams meetings, Exchange mail flow, or SharePoint access in collaboration with the Corporate IT team, and liaise with Microsoft support when necessary</li><li>Azure AD / Entra ID Management Demonstrate strong working knowledge of Azure Active Directory (Microsoft Entra ID), including user and group management in a hybrid environment, configuration of authentication methods (MFA, password policies), and administration of services such as conditional access, enterprise application registrations, and single sign-on</li><li>Power Platform &amp; Microsoft Fabric Integration Provide basic oversight and support for Microsoft Power Platform (Power Apps, Power Automate, Power BI) usage and integration. While not directly responsible for solution development, ensure the platform is enabled and governed according to organizational policies and best practices. Maintain a basic understanding of Microsoft SQL Server and Microsoft Fabric to support data-related initiatives and coordinate with the data and analytics team on infrastructure changes</li><li>ITSM &amp; Process Orientation Demonstrate experience with IT Service Management tools and processes, including incident management, request fulfillment and structured change management. Familiarity with ITIL best practices or certification is beneficial. Experience with service desk platforms such as ServiceNow or similar tools is a plus</li><li>Communication &amp; Documentation Exhibit excellent communication skills. Fluency in Greek is required to support local staff and document policies and procedures. Proficiency in English is necessary for reading technical documentation, understanding IT terminology, and communicating with global vendors. The ability to to communicate effectively with non-technical staff is essential. Strong writing skills are required for producing documentation and reports</li></ul>Knowledge, Qualifications and Experience<ul><li>Education A Bachelor’s degree in Computer Science, Information Technology, or a related field is highly preferred. A solid foundational knowledge of computer systems, networks, and security is expected due to the critical nature of this role in a production environment</li><li>Manufacturing/Industry Experience Prior experience in a manufacturing or industrial environment is highly desirable. Experience in industries with high availability and resilient operational requirements is also beneficial</li><li>Microsoft Certifications Possession of relevant Microsoft certifications that demonstrate technical expertise is considered an asset</li><li>Additional Technical Skills Familiarity with on-premises Windows Server infrastructure (Active Directory Domain Services, Group Policy, etc.) and its integration with Entra ID in a hybrid setup. Experience with tools such as Microsoft Endpoint Configuration Manager (SCCM/MECM) is advantageous</li><li>Soft Skills Proven ability to work collaboratively within a team, a proactive approach to problem-solving, and a customer-focused mindset. The ability to manage priorities effectively in a dynamic environment is essential</li></ul>

MIDDLEWARE SPECIALIST

As a Junior IT Support Analyst within our Local Technology Support (LTS) team, you will support our Athens offices by ensuring a seamless technology experience for employees. You’ll be the point of contact for end-user IT support, working closely with global technology teams while gaining hands-on experience across workplace technologies, assets, and collaboration systems.This role is ideal for someone early in their IT career who is eager to learn, grow, and take ownership in a fast-paced, professional environment.Responsibilities:<ul><li>Provide Tier 1 &amp; Tier 2 end-user support for Windows and macOS workstations</li><li>Support mobile devices (iOS / Android), including configuration and troubleshooting</li><li>Manage Local IT Asset Management (laptops, mobiles, peripherals, inventory tracking)</li><li>Support Audio &amp; Video conferencing systems in meeting rooms</li><li>Provide Printing and peripheral support</li><li>Monitor and support basic local network infrastructure, escalating issues when required</li><li>Collaborate with global IT and infrastructure teams for incident resolution</li><li>Assist with new joiner onboarding:<ul><li>Laptop imaging &amp; setup</li><li>Mobile device configuration</li><li>Asset assignment and documentation</li></ul></li><li>Log, track, and resolve incidents and requests via the IT ticketing system (ServiceNow)</li></ul>QualificationWHO WE´RE LOOKING FOR?&nbsp;<ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field</li><li>1–3 years of experience in IT Support / Helpdesk / Technical Support</li><li>Hands-on experience with:<ul><li>Windows &amp; macOS operating systems</li><li>End-user hardware troubleshooting</li></ul></li><li>Basic understanding of network fundamentals (TCP/IP, cabling, patching)</li><li>Familiarity with ITSM / ticketing tools (ServiceNow is a plus)</li><li>Strong problem-solving and communication skills</li><li>A customer-focused mindset with the ability to work independently and as part of a team</li><li>Good English communication skills (written &amp; spoken)</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive benefits, including a fair and balanced parental leave policy.</li><li>At Accenture, we believe in bringing the best to our clients through continuous learning &amp; improvement – from basic skills to industry-specific content – available to all our people.</li><li>Career coaching and mentorship to help you manage your career and develop professionally.</li><li>Performance Achievement – our performance management process that focuses on your strengths, progress, and career possibilities.</li><li>Fantastic opportunities to develop your career across a variety of clients.</li><li>Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work.</li><li>Additional benefits may apply in case of relocation back to Greece.</li></ul>

Local Technology Support Analyst (Athens)

We are seeking a skilled and motivated L3 Application Support Engineer to join our Technology team. In this role, you will be responsible for developing and supporting internal and client-facing software applications, ensuring the design, quality and reliability of our solutions through rigorous QA, testing, and assessment procedures.Key Responsibilities &amp; Accountabilities ● Serve as the primary Technical Subject Matter Expert (SME) of IoT Application Solutions contributing to solution design and offering● Assume end-to-end accountability for software service requests. Execute root-cause analysis and implement direct, code-level resolutions to system issues.● Handle L2 and L3 software support requests and coordinate with vendors to resolve issues efficiently● Orchestrate and facilitate User Operational Testing (UOT) phases in collaboration with key stakeholders to validate system integrity, performance, and operational readiness prior to production release● Author and systematically maintain rigorous technical documentation, encompassing system architectures, API endpoint specifications, and operational workflows for all newly developed and modified solutionsJob requirementsMain Requirements● Bachelor’ s degree in Software Engineering, Computer Science, or a closely related field.● 3+ years of experience in a software engineering, application support, or DevOps role● Proven hands-on programming experience with .NET (C#) and a strong understanding of relational databases. Experience with RESTful APIs and version control (e.g., Git) is highly preferred● Knowledge and experience of workflow-based systems (e.g. Zoho) will be considered an advantage● Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively● Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and provide top-notch customer support● Enthusiasm for staying updated with the latest industry developments and eagerness to bring innovative solutions to the organization● Proficiency in EnglishWe Offer<ul><li>Competitive remuneration package</li><li>Private health and life insurance</li><li>Mobile phone and Laptop</li><li>Career development opportunities</li><li>A collaborative and modern work environment</li></ul>

Application Support Engineer

Η Eurocatering ΑΕ, μία από τις μεγαλύτερες και ταχύτερα αναπτυσσόμενες εταιρείες στον χώρο των FMCG, αναζητά IT Helpdesk Support όπου θα αποτελέσει μέλος του Τμήματος IT, υποστηρίζοντας τις καθημερινές λειτουργίες IT και διασφαλίζοντας την ομαλή λειτουργία της υποδομής της εταιρείας.Πρόκειται για έναν ενεργό και πρακτικό ρόλο που συνδυάζει την υποστήριξη τελικών χρηστών με τη συμμετοχή στη συντήρηση και τη βελτίωση των συστημάτων και διαδικασιών IT. Η θέση αναφέρεται στον IT Manager.Κύρια καθήκοντα:<ul><li>Παροχή καθημερινής τεχνικής υποστήριξης στους εσωτερικούς χρήστες (Η/Υ, φορητούς υπολογιστές, εκτυπωτές, κινητές συσκευές)</li><li>Διάγνωση και έγκαιρη επίλυση προβλημάτων υλικού (hardware) και λογισμικού (Software)</li><li>Υποστήριξη περιβάλλοντος Windows 10/11 και υπηρεσιών Microsoft 365 (λογαριασμοί χρηστών, Teams, γραμματοκιβώτια, ομάδες)</li><li>Διαχείριση Active Directory (user creation, access rights, group policies)</li><li>Παρακολούθηση και υποστήριξη servers και υποδομών IT σε συνεργασία με εξωτερικούς συνεργάτες</li><li>Παραμετροποίηση και αντιμετώπιση προβλημάτων συνδέσεων VPN, Remote Desktop και βασικών ρυθμίσεων firewall</li><li>Υποστήριξη επιχειρησιακών εφαρμογών (π.χ. Soft1) σε συνεργασία με εσωτερικές ομάδες και προμηθευτές</li><li>Διαχείριση συστημάτων IP τηλεφωνίας και υποστήριξη σχετικού εξοπλισμού</li><li>Υποστήριξη συστημάτων CCTV, ελέγχου πρόσβασης και συστημάτων ασφαλείας</li><li>Συμμετοχή σε εργασίες δομημένης καλωδίωσης και εγκαταστάσεων, όπου απαιτείται</li><li>Τήρηση και ενημέρωση τεκμηρίωσης συστημάτων IT, χρηστών και διαδικασιών</li><li>Παρακολούθηση αιτημάτων IT και συμβολή στην ιεράρχηση και επίλυση προβλημάτων</li><li>Ενεργή συμμετοχή στη βελτίωση και οργάνωση των λειτουργιών IT</li></ul>Απαραίτητα Προσόντα:<ul><li>2–3+ έτη εμπειρίας σε IT Support ή System Administration</li><li>Καλή γνώση περιβαλλόντων Windows (client &amp; server)</li><li>Πρακτική εμπειρία με Microsoft 365 και Active Directory</li><li>Βασική κατανόηση δικτύων (IP, DHCP, VLANs)</li><li>Εμπειρία στην επίλυση προβλημάτων hardware και Software</li><li>Εξοικείωση με διαδικασίες backup και βασικές έννοιες υποδομών IT</li><li>Πτυχίο Πληροφορικής ή συναφούς αντικειμένου (ΑΕΙ / ΤΕΙ / ΙΕΚ)</li><li>Καλή γνώση της αγγλικής γλώσσας (γραπτός και προφορικός λόγος)</li></ul>Επιθυμητά Προσόντα<ul><li>Εμπειρία σε συστήματα ERP (π.χ. Soft1)</li><li>Εμπειρία στη διαχείριση κινητών συσκευών (MDM εργαλεία)</li><li>Γνώση ή εμπειρία σε VoIP / IP τηλεφωνία ή συστήματα CCTV</li><li>Βασικές γνώσεις scripting (π.χ. PowerShell)</li></ul>Προσωπικές Δεξιότητες:<ul><li>Ισχυρή αναλυτική και επιλυτική σκέψη με πρακτική προσέγγιση</li><li>Ικανότητα αποτελεσματικής επικοινωνίας με μη τεχνικούς χρήστες</li><li>Οργανωτική και μεθοδική προσέγγιση στη διαχείριση πολλαπλών εργασιών</li><li>Ικανότητα ιεράρχησης θεμάτων βάσει προτεραιότητας και επιπτώσεων</li><li>Ομαδικό πνεύμα και διάθεση συνεργασίας</li><li>Προσοχή στη λεπτομέρεια και επίγνωση θεμάτων ασφάλειας πληροφοριών</li></ul>Η εταιρία προσφέρει :<ul><li>Ευκαιρίες επαγγελματικής εξέλιξης εντός του ομίλου</li><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Φιλικό και σύγχρονο εργασιακό περιβάλλον</li><li>Ιδιωτική ασφάλιση υγείας (σύμφωνα με την πολιτική της εταιρείας)</li></ul>&nbsp;

IT Helpdesk Support IT052026

<ul><li>Administers / monitors Navision ERP.</li><li>Administers Microsoft Software (Active Directory, Exchange Server and SQL).</li><li>Prepares costing proposals in relation to changes in services and/or technical configuration changes in equipment.</li><li>Troubleshoots system and network problems, diagnosing and solving hardware or software faults.</li><li>Assists office personnel to resolve daily issues, as required.</li><li>Supports software development.</li></ul>Qualifications / Experience:<ul><li>Bachelor’s degree or diploma in the fields of Computer Engineering, Information Technology or Telecommunications.</li><li>Master’s degree in a relevant discipline will be an asset.</li><li>Minimum 3 years of experience on an IT-related job in the shipping industry.</li><li>Knowledge of Hyper-V, mobile communications, Microsoft software and data processing.</li><li>Familiarity with Navision software will be considered an asset.</li><li>Fluency in English.</li><li>Excellent communication skills.</li></ul>

IT Officer

We are looking for a motivated&nbsp;Technical Support&nbsp;Consultant&nbsp;&nbsp;to join our dynamic and high-caliber team.Your Role<ul><li>Support the analysis, setup, and basic configuration of Electronic Data Interchange&nbsp;solutions</li><li>Provide 1st and 2nd level technical support to clients</li><li>Monitor&nbsp;processes and identify issues in data exchange flows</li><li>Handle client requests and incidents via phone, email, and remote access, acting as the first point of contact</li><li>Manage and track client cases through the CRM system, ensuring timely updates and proper status reporting</li><li>Troubleshoot basic technical issues and escalate more complex cases when needed</li><li>Participate in testing, validation, and migration processes of EDI messages and integrations</li><li>Perform basic technical implementations (e.g. agent installation) and collaborate with internal teams</li></ul>Your Qualifications &amp; Skills<ul><li>Degree from a University/Technological Educational Institute (AEI/TEI/IEK) in Computer Science or a related field.</li><li>Minimum 1 year of previous experience in a similar position</li><li>Basic understanding of IT systems or business applications</li><li>Basic knowledge of SQL (e.g. simple queries, data retrieval, basic troubleshooting)</li><li>Familiarity with data exchange technologies&nbsp;</li><li>Good communication skills and customer-oriented mindset</li><li>Problem-solving attitude and attention to detail</li><li>Basic knowledge of English</li></ul>Your Benefits:We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package❤️Private health insurance plan🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor📖Funded training &amp; development opportunities🥪Catering food services&nbsp;

Technical Support Consultant 

We are looking for&nbsp;Payroll Support Consultant&nbsp; to join our high caliber team.Your contribution to the success of the team<ul><li>Handle incoming requests from customers via email, ticketing platforms, and CRM systems regarding payroll software support.</li><li>Assist customers with payroll-related inquiries, including payroll processing, employee records, reporting, and system usage.</li><li>Support tasks related to data entry, system configuration, and customer account updates.</li><li>Ensure proper handling of payroll and accounting documents, including payslips, tax reports, social security files, and payroll exports.</li><li>Collaborate with internal teams to resolve customer issues efficiently and provide high-quality support.</li><li>Identify recurring issues and suggest improvements in support procedures and software processes.</li><li>Guide customers in the proper use of payroll software functionalities and related integrations.</li></ul>Your Qualifications &amp; Competencies<ul><li>Bachelor’s degree or diploma in Accounting, Business Administration, Human Resources, Information Systems, or related field.</li><li>Experience in payroll support, accounting software support, or customer support for business software solutions.</li><li>Familiarity with payroll procedures, labor regulations, and payroll systems/software.</li><li>Knowledge or exposure to myDATA, ERGANI, or HR/payroll platforms is considered a plus.</li><li>Strong organizational skills and ability to manage multiple requests simultaneously.</li><li>Excellent communication skills and a customer-oriented mindset.</li><li>Attention to detail, problem-solving ability, and willingness to learn new tools and technologies.</li><li>Basic technical understanding of software applications and business processes.</li></ul>Your BenefitsWe are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰&nbsp;Competitive salary package ❤️&nbsp;Private health insurance 🏠&nbsp;Hybrid work model 💯&nbsp;Mentorship from experienced professionals 🚍&nbsp;Company shuttle bus from central locations 📖&nbsp;Sponsored training programs &amp; professional development 🥪&nbsp;On-site catering

Payroll Support Consultant

Η Γευσήνους είναι μια από τις μεγαλύτερες εταιρίες συστηματικής εστίασης που δραστηριοποιείται σε κλειστές αγορές στην Ελλάδα και καλύπτει επισιτιστικές ανάγκες σε τομείς όπως Επιχειρήσεις και Βιομηχανικές Μονάδες, Δημόσια και Ιδιωτικά Εκπαιδευτικά Ιδρύματα (Πανεπιστήμια, Ιδιωτικά Σχολεία - Κολλέγια), Νοσηλευτικά Ιδρύματα κ.λπ. αναζητά:&nbsp;Τεχνικό Υποστήριξης Ταμειακών Συστημάτων&nbsp;Αρμοδιότητες<ul><li>Τεχνική υποστήριξη ταμειακών συστημάτων / POS , διασυνδέσεων και περιφερειακών συσκευών.</li><li>Αντιμετώπιση τεχνικών θεμάτων δικτύων και λειτουργικού συστήματος</li><li>Συνεργασία με τον πάροχο του λογισμικού για την επίλυση σύνθετων θεμάτων.</li><li>Δημιουργία και συντήρηση οδηγιών χρήσης (manuals)</li><li>Υποστήριξη αναβαθμίσεων λογισμικού και νέων εγκαταστάσεων</li></ul>&nbsp;Επιθυμητά προσόντα<ul><li>Βασικές γνώσεις εγκτάστασης Η/Υ και δικτύων.</li><li>Προϋπηρεσία σε αντίστοιχη θέση τεχνικής υποστήριξη.</li><li>Γνώση λειτουργίας ταμειακών συστημάτων / POS και περιφερειακών συσκευών.</li></ul>

Τεχνικός Υποστήριξης Ταμειακών Συστημάτων

As an Application Administrator, you will be a key member of the Operations Directorate, responsible for the effective administration, monitoring, and operational support of applications supporting the Payments System. The role combines technical expertise, operational awareness, and collaboration with internal and external stakeholders to ensure high availability, reliability, and seamless production operation of critical payment services.&nbsp;Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Configure and administer Payments System applications, including manual parameterization when required·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor application services to ensure continuous and correct system operation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support and monitor testing activities related to system changes and upgrades·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify, report, and follow up on application incidents and operational issues·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support production operations in collaboration with third parties (e.g. EBA/STEP2, Bank of Greece)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to technical proposals based on system and customer requirements&nbsp;Position Requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in Computer Science or another relevant IT field·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3–5 years of relevant professional experience in application or systems administration·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Very good knowledge of IT systems and operational processes·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Very good command of the English language&nbsp;Required Knowledge, Skills, and Abilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong problem‑solving and incident management skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Technical expertise and analytical thinking·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effective communication and collaboration skills&nbsp;Will Be Considered a Plus·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in payment systems, financial infrastructure, or regulated IT environments·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience supporting high‑availability or mission‑critical systems&nbsp;Why Would You Enjoy Working with Us?·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; As a member of our team:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You will be part of a mission‑critical fintech organization at the core of the Greek payments ecosystem·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You will work in an environment that values meritocracy, transparency, and accountability·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You will gain exposure to national and European payment infrastructures·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You will have opportunities for continuous learning and professional development&nbsp;What We Offer·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive remuneration package·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Private health &amp; life insurance plan for you and your family·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Children allowances·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Meal benefits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hybrid working model·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Training &amp; development opportunities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A stable, positive, and inclusive work environment

Application Administrator

To meet our current corporate needs, we are looking to bring to our team an IT Support OfficerIn this role, you will:<ul><li>Provide technical troubleshooting for user issues, supporting business-critical software.</li><li>Be Technical user support on company’s sites.</li><li>Managing technical requests via ticketing system.</li><li>Escalating unresolved issues to higher support levels (Second Level Support).</li><li>Handling Software installation/upgrades/maintenance (MS Office, MS Windows, Mac OS, email, etc.), troubleshooting on Windows, Mac OS, VPN.</li><li>Preparing and Configuring the IT equipment.</li><li>Managing\supporting meeting conferences.</li><li>On-site support (desktop and mobile phones, printers, etc.).</li><li>Flexibility to Participate in a 24/7 on-call support rotation.</li></ul>Your Qualifications:<ul><li>BSc in Computer Science or a related field degree.</li><li>Minimum of three (3) years of experience in a similar position.</li><li>Excellent knowledge of the Microsoft 365.</li><li>Basic knowledge of Networking ( LAN/WiFi networks).</li><li>Good knowledge of computer hardware.</li><li>Technology literate with basic knowledge of office automation and remote support tools.</li><li>Experience in providing application support for business-related software and user-facing applications.</li><li>Ability to prioritize tasks and manage multiple incidents.</li><li>Bonus points for experience in Sharepoint / OneDrive.</li><li>Communicating effectively in both written and spoken Greek and English.</li><li>Prioritizing teamwork and value collective success over individual achievement</li></ul>Why Join Us:<ul><li>A competitive compensation package combined with additional benefits.</li><li>&nbsp;Private Insurance for you and your family.</li><li>&nbsp;Facilities with Parking inside, enticing restaurant and corporate bus.</li><li>&nbsp;An extensive training program upon induction and throughout employment.</li><li>&nbsp;Prospects for professional growth.</li></ul>&nbsp;

IT Support Officer

Tεχνική υποστήριξη 1ου επιπέδου σε αιτήματα και υπηρεσίες που σχετίζονται με ΙΤ υποδομές πελατώνΑναλυτική περιγραφή καθηκόντων:<ul><li>Λήψη και διαχείριση αιτημάτων, μέσω ticketing system</li><li>Προώθηση των ανεπίλυτων προβλημάτων</li><li>Επικοινωνία με τους πελάτες, μέχρι την διευθέτησης του αιτήματος</li><li>Συντονισμός αντιμετώπισης αιτημάτων με ομάδες άλλων τεχνολογικών τομέων</li><li>Συνεργασία με ομάδες μηχανικών πεδίου</li><li>Καταγραφή/Αποτύπωση αλλαγών και συγγραφή διαδικασιών</li><li>Διασφάλιση συμμόρφωσης με το SLA τεχνικής υποστήριξης αιτημάτων πελατών</li><li>Παροχή managed services, πρόσβαση και διαχείριση συστημάτων πελατών</li><li>Έκδοση αναφορών (Reporting)</li><li>Προληπτική Παρακολούθηση-Έλεγχος εύρυθμης λειτουργίας IT υποδομών πελατών</li></ul>Απαραίτητα Προσόντα:<ul><li>Πτυχίο ΤΕΙ/ΑΕΙ (ή ανάλογο του εξωτερικού) στο κλάδο Πληροφορικής / Τηλεπικοινωνιών</li><li>Διαπιστωμένη εμπειρία 2 ετών σε αντίστοιχη θέση</li><li>Εμπειρία σε IT/Systems περιβάλλοντα</li><li>Άριστη γνώση MS Office (excel, word)</li><li>Άριστη γνώση της αγγλικών (γραπτά και προφορικά)</li><li>Δυνατότητα εργασίας σε βάρδιες 24*7 και Stand-By</li></ul>Επιθυμητά Προσόντα:<ul><li>Πιστοποίηση Microsoft Fundamentals (Admin, Υποστήριξη Χρηστών, Cloud-Virtualization)</li><li>Πιστοποίηση Linux Admin</li></ul>Προσωπικά χαρακτηριστικά:<ul><li>Άριστες επικοινωνιακές δεξιότητες</li><li>Ανεπτυγμένη ικανότητα εξυπηρέτησης πελατών</li><li>Διάθεση για απόκτηση και μετάδοση γνώσεων</li><li>Ικανότητα διάγνωσης, ανάλυσης και επίλυσης προβλημάτων</li><li>Μεθοδικότητα και συνέπεια</li><li>Ομαδικότητα και συνεργασία</li><li>Δυνατότητα λήψης αποφάσεων</li></ul>Η εταιρία προσφέρει:<ul><li>Άριστο εργασιακό περιβάλλον</li><li>Προοπτικές εξέλιξης</li><li>Συνεχής εκπαίδευση</li><li>Πρόγραμμα ομαδικής ασφάλισης</li></ul>

Level 1 - IT Support Engineer

Την τρέχουσα περίοδο, η &nbsp;εταιρία μας επιθυμεί να στελεχώσει τη θέση:Τεχνικού&nbsp;Υποστήριξης Συνεργατών (TSUP_ATH_26_04)&nbsp;στις εγκαταστάσεις της στον Ασπρόπυργο Αττικής.Βασικά Καθήκοντα:<ul><li>Παροχή τεχνικής υποστήριξης σχετικά με κάθε είδους κατασκευαστική δραστηριότητα που συσχετίζεται με τα συστήματα της εταιρείας.</li><li>Εξυπηρέτηση πελατών και επικοινωνία για τεχνικά αιτήματα</li><li>Επισκέψεις σε κατασκευαστές κουφωμάτων (απορίες, εκπαιδεύσεις, επίλυση προβλημάτων και για υποστήριξη συνεργατών).</li><li>Τεχνικές εκπαιδεύσεις σε τρίτους για τις ιδιότητες και τη σωστή εφαρμογή των συστημάτων της εταιρείας, καθώς και για τεχνικές λύσεις.</li></ul>Απαραίτητα Προσόντα:<ul><li>Εμπειρία στην κατασκευή κουφωμάτων αλουμινίου ή συναφούς αντικειμένου</li><li>Τεχνική αντίληψη</li><li>Πολύ καλή γνώση αγγλικών</li><li>Καλή γνώση χρήσης εργαλείων και μηχανημάτων κατεργασίας αλουμινίου</li><li>Επαγγελματισμός , αίσθημα ευθύνης, συνέπεια, ομαδικότητα</li><li>Δίπλωμα οδήγησης</li><li>Δυνατότητα ταξιδιών εντός και εκτός Ελλάδας</li><li>Εκπληρωμένες στρατιωτικές υποχρεώσεις (για τους άνδρες υποψήφιους)</li></ul>Πρόσθετες παροχές:<ul><li>Ιδιωτική ασφάλιση υγείας</li><li>Referral Program: Bonus σύστασης νέου εργαζόμενου</li><li>Εξέλιξη σε ένα σύγχρονο και σταθερό περιβάλλον εργασίας με σεβασμό στον άνθρωπο</li></ul>&nbsp;

Τεχνικός Υποστήριξης Συνεργατών

We are looking for a motivated Technical Support&nbsp;Consultant (EDI)&nbsp;to join our dynamic and high-caliber team in Athens.Your Role<ul><li>Support the analysis, setup, and basic configuration of Electronic Data Interchange (EDI) solutions</li><li>Provide 1st and 2nd level technical support to clients, with guidance from senior team members</li><li>Assist in monitoring EDI processes and identifying issues in data exchange flows</li><li>Handle client requests and incidents via phone, email, and remote access</li><li>Troubleshoot basic technical issues and escalate more complex cases when needed</li><li>Participate in testing and validation of EDI messages and integrations</li><li>Collaborate with internal teams to ensure smooth implementation and support of services</li></ul>Your Qualifications &amp; Skills<ul><li>Degree from a University/Technological Educational Institute (AEI/TEI/IEK) in Computer Science or a related field.</li><li>Minimum 1 year of previous experience in a similar position</li><li>Basic understanding of IT systems or business applications</li><li>Basic knowledge of SQL (e.g. simple queries, data retrieval, basic troubleshooting)</li><li>Willingness to learn and grow in EDI and business process integration</li><li>Good communication skills and customer-oriented mindset</li><li>Problem-solving attitude and attention to detail</li><li>Basic knowledge of English</li></ul>Your Benefits:We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:<ul><li>💰Competitive remuneration package</li><li>❤️Private health insurance plan</li><li>💯Opportunity to work alongside people who are always eager to mentor</li><li>🏠Hybrid working model</li><li>🚍Transportation with company’s bus from central stations</li><li>📖 Funded training &amp; development opportunities</li><li>🥪Catering food services</li></ul>

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