global service desk agent
Oct 25, 2026 · MSC Mediterranean Shipping Company
What you'll do
- Resolve assigned IT incidents through to successful completion
- Support local and external users with IT issues
- Collaborate with relevant teams to ensure effective case handling
- Monitor system functionality and performance
Key requirements
- IT support, Incident resolution, User support and IT knowledge
- System monitoring and Microsoft Office 365
- Written communication, Verbal communication and English proficiency
- Collaboration and Customer-centric approach
- Shift work flexibility
- Computer Sciencepreferred
Benefits
- The company offers a dynamic work environment where skills and careers can flourish.
- It provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.
About the job
As a Global Service Desk Agent at MSC, your mission is to deliver outstanding IT support to our agencies around the globe. We operate non-stop, ensuring that every IT issue is resolved promptly and efficiently. Your role is crucial in managing incidents to minimize business disruptions. Embrace the…
About the company
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
OUR SERVICES
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
YOUR INDUSTRY
Bringing you industry-specific expertise; whatever you’re shipping, wherever you’re shipping it. MSC delivers a professional, efficient service tailored to the specific needs of your business. Our services are designed around you.
About the company
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
OUR SERVICES
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
YOUR INDUSTRY
Bringing you industry-specific expertise; whatever you’re shipping, wherever you’re shipping it. MSC delivers a professional, efficient service tailored to the specific needs of your business. Our services are designed around you.