What you'll do
- Provide first-level technical assistance to internal users by phone or email
- Prioritize and manage multiple open cases
- Troubleshoot issues and determine the best solution
- Escalate unresolved queries to the next support level
- Install and configure computer hardware, software, systems, and networks
- Provide technical support for software systems and applications
- Troubleshoot system and network problems and resolve hardware or software faults
Key requirements
- Technical support and troubleshooting
- Case prioritization and management; issue escalation
- Hardware and software installation and configuration
- Microsoft technologies; Windows Clients and Servers
- Linux technologies; VMware ESXi; Hyper-V
- LAN and WAN technologies; network switches, firewalls, and routers; Active Directory, DNS, and DHCP
- Computer Science / Any Field
About the job
What you’ll do: - Provide first level contact for internal users seeking technical assistance over the phone or email. - Prioritize and manage many open cases at one time. - Troubleshoot and determine best solution on each issue. - Properly escalate unresolved queries to the next level of support.…
About the company
We actively collaborate with our customers to turn their digital vision into results and we serve the leading organisations in Europe and Middle East, through our regional offices.
Cognity is a key driver of the Digital Transformation of these organisations, by:
- improving the responsiveness of IT,
- facilitating the collaboration between Business and IT teams, thus
- enabling organisational agility,
- providing a major competitive edge in fast-paced environments, where both opportunities and threats evolve faster than ever,
- successfully blending digital and physical channels,
- offering unique customer experiences, seamlessly
Our ability to enable transformation is valued by our Customers as our key differentiator.
We understand the needs of enterprise Customers during the lifecycle of each project and across the breadth and depth of the relationship. It has been our strong belief that enterprise-grade products only reach their full potential when they are being implemented by the right team, as part of a comprehensive solution.
Customer Results
By blending the focus areas and offerings presented below, with our strong industry expertise we help our Customers outperform their targets and generate value, in a sustainable manner. Based on our industry insight, local knowledge and delivery expertise, we constantly identify new business opportunities and trends for our Customers and help them:
- Transform to Digital
- Improve Customer Experience
- Enable continuous Customer Engagement
- Attract and Retain more Customers
- Increase revenues and profitability
- Improve their business performance, by running more effective processes and by reducing costs
- Expand in new areas and markets
- Enable Ecosystems
About the company
We actively collaborate with our customers to turn their digital vision into results and we serve the leading organisations in Europe and Middle East, through our regional offices.
Cognity is a key driver of the Digital Transformation of these organisations, by:
- improving the responsiveness of IT,
- facilitating the collaboration between Business and IT teams, thus
- enabling organisational agility,
- providing a major competitive edge in fast-paced environments, where both opportunities and threats evolve faster than ever,
- successfully blending digital and physical channels,
- offering unique customer experiences, seamlessly
Our ability to enable transformation is valued by our Customers as our key differentiator.
We understand the needs of enterprise Customers during the lifecycle of each project and across the breadth and depth of the relationship. It has been our strong belief that enterprise-grade products only reach their full potential when they are being implemented by the right team, as part of a comprehensive solution.
Customer Results
By blending the focus areas and offerings presented below, with our strong industry expertise we help our Customers outperform their targets and generate value, in a sustainable manner. Based on our industry insight, local knowledge and delivery expertise, we constantly identify new business opportunities and trends for our Customers and help them:
- Transform to Digital
- Improve Customer Experience
- Enable continuous Customer Engagement
- Attract and Retain more Customers
- Increase revenues and profitability
- Improve their business performance, by running more effective processes and by reducing costs
- Expand in new areas and markets
- Enable Ecosystems