What you'll do
- Handle and resolve daily IT support requests across a multi-site environment
- Prioritize and manage support tickets according to SLA requirements and business impact
- Monitor ticket status, backlog, response times, and resolution times; escalate issues when required
- Follow IT Service Management (ITSM) processes and company policies
- Use and maintain ServiceNow for accurate and timely ticket handling
- Provide first- and second-level technical support; escalate complex issues to third-level teams or external partners
- Collaborate with Infrastructure, Network, Security, and Applications teams to resolve technical issues
- Identify recurring incidents and contribute to troubleshooting, root-cause analysis, and service improvement
- Document common issues, procedures, and technical solutions
Key requirements
- 2+ years' experience
- IT Service Management (ITSM) and IT support and service desk operations
- Technical troubleshooting, problem-solving, and root-cause analysis
- ServiceNow, ticket and SLA management
- Active Directory and identity and access management
- Corporate networking, LAN/WAN, VPN, DNS and DHCP
- Microsoft Azure and technical documentation
- Computer Science / Any Field
Benefits
- Monthly lunch allowance, private health and life insurance, workplace tools, Udemy access, coaching and mentorship, collaboration with industry-leading clients, annual discretionary bonus, and volunteering and sustainability opportunities.
About the job
We are looking for a IT Helpdesk who will be responsible for overseeing the daily operations of the IT helpdesk, ensuring timely and efficient technical support for end users. What You'll Be Doing - Handle and resolve daily IT support requests across a multi-site organizational environment.…
About the company
Where Talent Meets Opportunity.
At SILVARE, our mission is clear: To empower our clients to thrive in the digital age. Leveraging our extensive experience in leading transformational change and managing day-to-day operations, we’re dedicated to helping organizations create lasting value and elevate their performance across the enterprise.
Your Success, Our Priority. Tailored Talent Solutions.
What we do:
1. Customized Recruitment Solutions
2. Outsourcing Solutions
3. Talent Acquisition Services
4. Recruitment Process Outsourcing
About the company
Where Talent Meets Opportunity.
At SILVARE, our mission is clear: To empower our clients to thrive in the digital age. Leveraging our extensive experience in leading transformational change and managing day-to-day operations, we’re dedicated to helping organizations create lasting value and elevate their performance across the enterprise.
Your Success, Our Priority. Tailored Talent Solutions.
What we do:
1. Customized Recruitment Solutions
2. Outsourcing Solutions
3. Talent Acquisition Services
4. Recruitment Process Outsourcing