💼 Πως θα είναι η καθημερινότητά σου   Προσφέρεις καθημερινά την καλύτερη δυνατή εμπειρία στον πελάτη! Καθοδηγείς τον πελάτη σε όλα τα στάδια του ταξιδιού του στο κατάστημα, εστιάζοντας στην προώθηση  προϊόντων τεχνολογίας  καθώς και στην παρουσίαση  ολοκληρωμένων λύσεων και υπηρεσιών για τα συμβόλαια κινητής και σταθερής τηλεφωνίας, internet και TV! Ως μέλος της ομάδας, φροντίζεις για την εικόνα του χώρου πωλήσεων, καθώς και παρακολουθείς και συμβάλλεις στην επίτευξη των στόχων του καταστήματος.    🚀 Έλα στην ομάδα μας, εάν έχεις   Ενθουσιασμό για τις πωλήσεις   Ταλέντο στην επικοινωνία   Πάθος για την τεχνολογία   Διάθεση για συνεργασία   Ευελιξία εργασίας σε βάρδιες    💎 Εδώ θα βρεις  Συνεχή εκπαίδευση σε νέες τεχνολογίες  Σημαντικές ευκαιρίες εξέλιξης και ανάπτυξης  Δυναμικό σχήμα bonus βάσει επίτευξης στόχων   Ομαδική ασφάλιση   Δράσεις wellbeing    ⭐ Join #teamKotsovolos και βρες ένα περιβάλλον που προωθεί τις νέες τεχνολογίες, αγαπά να εξελίσσεται, αγκαλιάζει τη διαφορετικότητα και βρίσκεται δίπλα στην κοινωνία!    

Job’s purpose We are seeking a dynamic and experienced Help Desk Supervisor to join our team. As Help Desk Supervisor you will be responsible for managing diverse teams of both internal and external resources, providing support to our own and franchise stores across Greece. The successful candidate will play a crucial role in ensuring efficient and effective resolution of technical issues, maintaining excellent customer service standards, and fostering a collaborative working environment.  What you will focus on Oversees the day-to-day operations of the Help Desk team, distributing work staff assignments and schedules as well as ensuring optimal performance Manage and prioritize incoming support requests, in collaboration with IT internal teams and external vendors, ensuring timely resolution of issues. Develop strategic plans for upgrades, replacements, and extended support options while minimizing disruptions to business operations. Monitor the resolution of technical issues related to POS systems, windows platforms, Office 365, store back office software and other internally developed applications. Identify opportunities to improve help desk workflows by implementing automation tools and best practices to streamline ticket resolution times. Manage business-user workplace technology rollouts, including onboarding, training, equipment deployment and communications. Analyze data and customer feedback to identify areas for improvement, implement corrective actions and enhance help desk operations efficiency. Generate regular reports on help desk performance, including ticket resolution times, customer satisfaction, and team productivity. Who we are looking for Bachelor’s degree in Information Technology, Business Management, or a related field. Proven experience in a help desk or technical support role, vendor management, with at least 2 years in a supervisory or managerial position. Thorough knowledge of Service Desk operations, including IT best practices, industry trends, and customer service. Knowledge of ITIL frameworks, especially Incident, Problem, and Change Management. Familiarity with Windows and Linux environments. Network troubleshooting skills for connectivity and remote access issues. Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft 365. Solid understanding of SLA’s and KPI’s  Your value Leading others | Ensure team’s smooth functioning through proper delegation & team motivation, guide team members and provide constructive feedback Authentic Communication | Deliver messages in a clear, compelling and concise manner to a variety of stakeholders  Collaboration | Collaborate effectively, relate positively with others and value team’s ideas   Passion for the Customer | Focus on in depth customer needs’ understanding & excel at retail  Problem Solving | Be highly responsive in a fast-paced environment to provide solutions We care for you Hybrid way of Working Free lunch break in our restaurant Free parking Lifelong learning and development Wellbeing Program   A place where everyone belongs  We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.   Certified by Diversity Charter Greece and SHARE Equality Label    AB is recognized as a Top Employer 2024 in Greece.  Top Employer Institute: Certified Excellence in Employee Conditions  We Give Our Best to Make a Difference in People’s Lives     #EdoToKaloEinaiGiaOlous #proudABers   Start your retail journey and live our values of care, teamwork, humor, integrity and courage. *All applications are treated with utmost confidentiality

Η εταιρεία μας ενδιαφέρεται να προσλάβει προσωπικό για τα κάτωθι τμήματα:   Οπωροπωλείο  Τυποποιημένα Προϊόντα Ταμεία  Αλλοιώσιμα   Προσφέρονται ικανοποιητικές αποδοχές, δυναμικό περιβάλλον εργασίας με άρτια εκπαίδευση και προοπτικές εξέλιξης.   Αποστολή βιογραφικών Οι υποψήφιοι που ενδιαφέρονται παρακαλούνται να υποβάλλουν βιογραφικό σημείωμα on line.   Όλα τα βιογραφικά θα θεωρηθούν εμπιστευτικά.

Job’s purpose We are expanding our Product Department, part of our Digital and Technology Function, and we’re seeking passionate Product Owners to drive innovation and excellence in our customer and retail solutions. You will have a pivotal role in transformative initiatives across customer, loyalty, ecommerce, retail solutions and your responsibilities will span across the development of our loyalty schema platforms, oversee customer data journeys-related activities and manage the evolution of our e-commerce and digital experiences. Your work will also involve optimizing core retail systems and ensuring seamless integration to deliver exceptional journeys for our end customers and internal associates. Are you ready to join a dynamic and innovative team with the mission to revolutionize the retail industry through innovation and cutting-edge technology? What you will focus on Support in the development and communication of a clear product vision for the assigned domain (Ecommerce /Loyalty/Core Retail/Forecasting & Replenishment, Master Data Management) Gather business requirements in cooperation with business counterparts and digital experts in order to support product roadmap and translate them to user stories and functional requirements Manage and prioritize the product backlog, ensuring it contains well-defined user stories, features, and technical tasks. Work closely with cross-functional IT teams, including SAP specialists, product owners, and business analysts, to facilitate the successful delivery of product features Identify areas for continuous improvement within the assigned digital domains ( eg Digital Marketing, Loyalty, eCommerce) as well as our backbone areas (eg Core retail, F&R, Master Data Management) implementing enhancements to drive greater efficiency and effectiveness to platforms ( SAP Hybris, Bloomreach, Salesforce, SAP Retail) Lead training sessions for end users and other IT stakeholders Analyze preferences and requests of end users. What you have   Bachelor’s degree in computer science, Information Technology, or related field. Master’s degree would be considered a plus At least 2 years of working experience in Product Owner or relevant IT role. Working experience in the retail industry would be considered an asset. Very good working knowledge on the areas such as online commerce, digital journeys, experience (UX) design, digital marketing, or SAP business processes and SAP modules (SAP SD, SAP MM and SAP Master Data Management) associated with core Retail and Forecast & Replenishment. Experience of complex IT landscapes and large organizations Proficiency in Agile Methodologies (SAFe) and hands on experience in agile tools (Atlassian) Excellent command of the English language both written & spoken. Ability to travel (Europe) up to 10% depending on the nature and the duration of the assigned projects/work What you bring Critical & Analytical Thinking | Analyze precisely all related information to quickly conclude on sustainable suggestions and actions Proactivity |Take initiatives, anticipate needs and actively seek opportunities for improvement Time management | Prioritize tasks effectively, manage time efficiently Authentic Communication | Deliver messages in a clear, compelling, and concise manner Togetherness | Value team’s ideas, uniqueness and safeguard belonging Digital Savviness | Be acquainted with and expand digital culture, enhance new technologies and approaches in field of expertise We care for you  Hybrid way of Working Free lunch break in our restaurant Free parking Lifelong learning and development Wellbeing Program   A place where everyone belongs  We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work, and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Certified by Diversity Charter Greece and SHARE Equality Label     AB is recognized as a Top Employer 2024 in Greece.  Top Employer Institute: Certified Excellence in Employee Conditions    We Give Our Best to Make a Difference in People’s Lives     #EdoToKaloEinaiGiaOlous #proudABers   Start your retail journey and live our values of care, teamwork, humor, integrity and courage. *All applications are treated with utmost confidentiality

For our Headquarters in Spata, we are looking for Secretary Service Office (Part Time)                                SOHR_0125 The Position:    Reporting to the Housemarket Human Resources Manager you are responsible and accountable to:  • Manage daily administrative functions for SO divisions • Coordinate and arrange travel and accommodation for employees • To manage all Purchase Orders as well as provide support to HR SAP SO users • Organize meetings, book meeting rooms, and oversee catering needs • Maintain and update telephone and contact lists for the office • Handle incoming correspondence, emails and calls • Monitor and control office supply inventory and operating costs • Oversee equipment functionality and liaise with vendors as needed • Assist with external tasks (e.g., municipalities, labor authorities, banks) • Cover the SO General Management secretary position, when needed • Arrange the AIA cards (application, signatures, filing, Sap, return back for cancellation) • Coordinate and oversee the ordering, distribution, and inventory of employee uniforms, ensuring proper fit and adherence to company standards. • Manage confidential information and act as a role model for IKEA values The Skills & Qualifications: • University Degree • Very good command of English language  • Very good knowledge of MS Office MS Office  • Driving license (preferred) • At least 1-3 years in a secretarial role, ideally within the retail sector • Focus on detail and good planning  • Strong organizational and time-management abilities • Discretion, trustworthiness, adaptability, teamwork Qualifications considered as an asset: • Knowledge of the Retail Market • Additional Foreign Languages • Knowledge of SAP The People we seek: Lead by example constantly looking for new and better ways forward Believe in empowering people, taking ownership, making decisions and following through  Have a hands on and customer service driven approach. Have the courage to question existing solutions and think in unconventional ways  Have a passion for life at home and retail What we offer If you take on this position, these are just a few things you can expect from us:  -An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods. - A diverse group of people who value working together  - An open and inclusive culture where you can be yourself -And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 6 Stores (Athens, Thessaloniki, Larissa, Ioannina & Patra), & 2 “New Generation” Store in Piraeus & The Mall Athens Marousi, 1 Store in Cyprus (Nicosia) & 3 in Bulgaria (Sofia ,Varna, Velico Tarnovo). We also operate 7 Pick-Up-Point (Rhodes, Chania, Heraklion, Alexandroupoli & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol)

Reporting to the Range Manager Greece & Cyprus you are responsible and accountable to:  • Ensure the correct and timely translation of the Range communication (in-store and digital), such as store internal communication, web site promotional and communication activities, training materials, videos and various internal documents, for Greece & Cyprus. • Participate in various Sales & Range projects. The Skills & Qualifications: • Excellent command of the Greek and English language (Bachelor in Greek and/or English literature and/or translation or similar) • Very good PC Skills (Word, Excel, PowerPoint, Internet)  • Good planning, organizational and follow up skills  • Good communication and interpersonal skills • Ability to work under pressure and strict deadlines • Attention to detail Qualifications considered as an asset: • Previous experience in translation or copy writing will be an asset The People we seek: Lead by example constantly looking for new and better ways forward Believe in empowering people, taking ownership, making decisions and following through  Have a hands on and customer service driven approach. Have the courage to question existing solutions and think in unconventional ways  Have a passion for life at home and retail What we offer If you take on this position, these are just a few things you can expect from us:  -An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods. - A diverse group of people who value working together  - An open and inclusive culture where you can be yourself -And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 6 Stores (Athens, Thessaloniki, Larissa, Ioannina and Patra), & 2 “New Generation” Stores in Piraeus & The Mall Athens Marousi, 1 Store in Cyprus (Nicosia) & 3 in Bulgaria (Sofia, Varna, Velico Tarnovo). We also operate 7 Pick-Up-Point (Rhodes, Chania, Heraklion, Alexandroupoli & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol)

For our new Store in Hrakleio we are looking for:                               Market Finance & Business Navigator (IKEA HRAKLEIO STORE)                                                         Reporting to the Market Manager  you will be responsible and accountable for: To identify and evaluate business opportunities to enable the IKEA Store to make optimum decisions To ensure the legal and fiscal compliance of the company’s operations concerning bookkeeping and accounting, statutory financial reporting and taxes To support all store functions to improve their performance & monitor & follow up all store’s operating costs & P&L elements To lead the budgeting process in the store ensuring that all managers with budget responsibility receive clearly documented goals To implement all the agreed actions set in order to improve the Brand capital, the ICSS & the 4 axes indices To facilitate correct and timely accounting, tax and legal compliance   Qualifications and Competences Required: University Degree, preferably in Finance Relevant working experience minimum 3-5 years Very Good command of the English language Very Good use of MS Office & SAP Very good communication and interpersonal skills Very good planning, organizational and follow up skills Team oriented personality Achievement drive, analytical and numerical abilities Ability to work under pressure and strict deadlines   Qualifications considered as an asset Post Graduate degree in Finance  Knowledge of the Retail Market   The People we seek: Lead by example constantly looking for new and better ways forward Believe in empowering people, taking ownership, making decisions and following through Have a hands on and customer service driven approach. Have the courage to question existing solutions and think in unconventional ways  Have a passion for life at home and retail   What we offer If you take on this position, these are just a few things you can expect from us:An exciting and empowering work environment at one of the leading group of companies in Greece and  the Balkans in providing quality consumer durable goods. A diverse group of people who value working together An open and inclusive culture where you can be yourself And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us   IKEA started in 2000 its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 6 Stores (Athens, Thessaloniki, Larissa, Ioannina and Patra), & 2 “New Generation” Stores in Piraeus & The Mall Athens Marousi, 1 Store in Cyprus (Nicosia) & 3 in Bulgaria (Sofia & Varna, Velico Tarnovo). We also operate 7 Pick-Up-Point (Rhodes, Chania, Heraklion, Alexandroupoli & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol)

For our IKEA Store in Patra we are looking for:                  Store Finance Manager & Business Navigator (Τemporary)                                  (FIN_Pat_0125)  Reporting to the Market Manager you will be responsible and accountable for: • To identify and evaluate business opportunities to enable the IKEA Store to make optimum decisions  • To ensure the legal and fiscal compliance of the company’s operations concerning bookkeeping and accounting, statutory financial  reporting and taxes • To support all store functions to improve their performance & monitor & follow up all store’s operating costs & P&L elements • To lead the budgeting process in the store ensuring that all managers with budget responsibility receive clearly documented goals • To implement all the agreed actions set in order to improve the Brand capital, the ICSS & the 4 axes indices • To facilitate correct and timely accounting, tax and legal compliance Qualifications and Competences Required:  • University Degree, preferably in Finance • Relevant working experience minimum 3-5 years  • Very Good command of the English language • Very Good use of MS Office & SAP • Very good communication and interpersonal skills • Very good planning, organizational and follow up skills • Team oriented personality  • Achievement drive, analytical and numerical abilities • Ability to work under pressure and strict deadlines Qualifications considered as an asset: • Post Graduate degree in Finance  • Knowledge of the Retail Market The People we seek: Lead by example constantly looking for new and better ways forward Believe in empowering people, taking ownership, making decisions and following through Have a hands on and customer service driven approach. Have the courage to question existing solutions and think in unconventional ways Have a passion for life at home and retail What we offer If you take on this position, these are just a few things you can expect from us: -An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods. - A diverse group of people who value working together - An open and inclusive culture where you can be yourself - And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us IKEA started in 2000 its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 6 Stores (Athens, Thessaloniki, Larissa, Ioannina and Patra), & 2 “New Generation” Stores in Piraeus & The Mall Athens Marousi, 1 Store in Cyprus (Nicosia) & 3 in Bulgaria (Sofia & Varna, Velico Tarnovo). We also operate 7 Pick-Up-Point (Rhodes, Chania, Heraklion, Alexandroupoli & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol)

For our new Store in Hrakleio we are looking for:                       Market Operations Manager (IKEA HRAKLEIO STORE) Reporting to the Market Manager you will be responsible and accountable: To ensure that all company, legal and health & safety guidelines are followed in all areas of responsibility and   at all times (Logistics, Cash line, Customer Service, Exchange & Returns, xFood & Beverages) To ensure an effective ordering and logistics process so as to optimize the cost of goods sold & availability Ensure the best possible customer service and have customers in focus as your first priority To ensure that the external services partners performance corresponds to the agreed objectives To support the implementation of the Store Operating plan adhering to the agreed Divisional Actions To monitor & follow up all store’s operating costs & P&L elements of the respective divisions To closely monitor, control and improve all operating costs and KPIs’ related to the area of responsibility To lead the budgeting process in the store ensuring that all managers with budget responsibility receive clearly documented goals , of the respective divisions To develop and maintain a motivated team capable of achieving the agreed objectives Qualifications and Competences Required: University Degree Very Good command of the English language Very Good use of MS Office Relevant working experience minimum 3-5 years of the Retail Market Very good communication and interpersonal skills Very good planning, organizational and follow up skills Team oriented personality Achievement drive, analytical and numerical abilities Ability to work under pressure and strict deadlines Qualifications considered as an asset: Post Graduate degree in Management The People we seek: Lead by example constantly looking for new and better ways forward Believe in empowering people, taking ownership, making decisions and following through Have a hands on and customer service driven approach. Have the courage to question existing solutions and think in unconventional ways Have a passion for life at home and retail What we offer If you take on this position, you can expect these just a few things from us: An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods. A diverse group of people who value working together An open and inclusive culture where you can be yourself And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 6 Stores (Athens, Thessaloniki, Larissa, Ioannina and Patra), & 2 “New Generation” Stores in Piraeus & The Mall Athens Marousi, 1 Store in Cyprus (Nicosia) & 2 in Bulgaria (Sofia & Varna). We also operate 8 Pick-Up-Point (Rhodes, Patra, Chania, Heraklion, Alexandroupoli & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol) & 1 Shop in Bulgaria (Veliko Tarnovo)

Για τo Κατάστημα στην Λάρισα, αναζητούμε:               Υπάλληλο Τμήματος Εξυπηρέτησης Πελατών 4ωρης Απασχόλησης (3 μήνες)                                (CR_LARS_01/225) Αναφερόμενος/η στον Υπεύθυνο Εξυπηρέτησης Πελατών, οι κύριες αρμοδιότητές σου είναι να: • Παρέχεις την καλύτερη δυνατή εξυπηρέτηση στον πελάτη • Συμβάλλεις ενεργά για ένα ευπρεπές, ασφαλές και καθαρό (σαν καινούργιο) περιβάλλον σύμφωνα με την εικόνα και τους κανόνες της ΙΚΕΑ • Εφαρμόζεις τις ρουτίνες και τις διαδικασίες του τμήματος όπως ανατίθενται βάσει των εταιρικών  οδηγιών • Συμμετέχεις σε όλες τις προωθητικές ενέργειες της εταιρείας και προωθείς την κάρτα ΙΚΕΑ family • Ενημερώνεις τον προϊστάμενό σου για τα θέματα που προκύπτουν με στόχο τη βελτίωση των παρεχόμενων υπηρεσιών του καταστήματος • Βοηθάς και υποστηρίζεις τους συναδέλφους εντός ή και εκτός του τμήματος όποτε κρίνεται απαραίτητο με θετικό τρόπο, συμβάλλοντας στην ενίσχυση της ομαδικότητας και της συνεργασίας  • Υποστηρίζεις τη λειτουργία του τομέα, όποτε κρίνεται απαραίτητο Απαραίτητα Προσόντα: • Απολυτήριο Λυκείου • Καλή Γνώση Η/Υ (MS Office) • Γνώση Ελληνικής και Αγγλικής γλώσσας  • Εστίαση στον πελάτη • Δυνατότητα εξυπηρέτησης μεγάλου αριθμού πελατών • Ομαδικό πνεύμα • Ικανότητα να δουλεύεις υπό πίεση  Επιθυμητά Προσόντα: • Εμπειρία στην Εξυπηρέτηση Πελατών • Εμπειρία στο CRM • Εμπειρία στα ταμεία • Καλή Γνώση Navision/ LS Retail Εμείς προσφέρουμε: Tη δυνατότητα να εργαστείς σε ένα περιβάλλον μέσα στο οποίο μπορείς να μάθεις, να αναπτύσσεσαι και να έχεις σημαντικές ευκαιρίες εξέλιξης. Μια ανοιχτή κουλτούρα όπου μπορείς να είσαι ο εαυτός σου και μια ποικιλόμορφη ομάδα ανθρώπων που χαίρονται να δουλεύουν μαζί. Επιπλέον προσφέρουμε ιδιωτική ιατρική ασφάλιση και επιπρόσθετες παροχές.  Η ΙΚΕΑ είναι η μεγαλύτερη εταιρία στον κόσμο σε πωλήσεις επίπλων και ειδών οικιακού εξοπλισμού με 433 καταστήματα σε πάνω από 50 χώρες και με όραμα τη δημιουργία μιας καλύτερης καθημερινής ζωής για τους πολλούς του κόσμου. Η ΙΚΕΑ ξεκίνησε το 2000 τις δραστηριότητές της μέσω του Ομίλου FOURLIS και σήμερα, λειτουργούν 5 καταστήματα στην Ελλάδα (Αθήνα, Θεσσαλονίκη, Λάρισα, Ιωάννινα) καθώς και 2 καταστήματα «νέας γενιάς» 1 στον Πειραιά & 1 στο Mall Athens Μαρούσι , 1 κατάστημα στην Κύπρο (Λευκωσία) και 2 στην Βουλγαρία (Σόφια, Βάρνα). Επίσης λειτουργούν 8 Κέντρα Παραγγελιών & Παραλαβών (Ρόδος, Πάτρα, Χανιά, Ηράκλειο, Αλεξανδρούπολη, Καλαμάτα, Μπουργκάς & Πλόβντιφ Βουλγαρίας) και 1 Planning Studio στην Κύπρο (Λεμεσός).