As a part of a dynamic Motor Claims Team your aim will be to ensure that claims are handled efficiently and provide a positive and consistent experience to our clients. Your day-to-day: Handling, monitoring, and settling claims with efficiency. Analyzing complex information from various sources. Examining claim liability and ensuring accurate assessment. Negotiating payments with claimants. Communicating with customers to provide guidance and support throughout the claims process. What we are looking for: Experience: 3+ years in a relevant role within the insurance industry. Technical Knowledge: Expertise in loss adjustment practices, motor damage restoration, and cost estimation. Legal Insight: Strong understanding of the legal framework governing motor accident claims adjustment in Greece. Education: Academic Degree. Tech Skills: Proficient in MS Office and IT tools. Language Proficiency: Advanced communication skills in both English and Greek, written and oral. Key Competencies: Customer-centric mindset. Advanced negotiation and decision-making skills. High attention to detail, ensuring accuracy and reliability. Ability to meet deadlines and produce consistent results. Team spirit and the ability to work effectively with individuals from diverse backgrounds. What we offer: Dynamic Environment: Join a fast-paced environment in a leading multinational insurance company with a strong team culture. Competitive Package: Enjoy a competitive remuneration and benefits package, including a health and pension insurance plan. Career Growth: Access continuous learning opportunities and career development prospects. If you are a passionate professional, seeking for new opportunities, ERGO is the employer you are looking for!

As a member of a dynamic Non Motor Claims Team your aim will be to ensure that claims are handled efficiently and provide a positive and consistent experience to our clients. Your day-to-day: Handling, monitoring and settling claims on damages or other general insurance-non motor issues (e.g. property, physical damage) Analyzing complex information from different sources Examining claim liability Preparing and processing claim reports Negotiating payments with claimants Communicating with our customers What we are looking for: Previous experience in relevant positions within the insurance industry Academic Degree IT literate and very good knowledge of MS Office Advanced communication skills, written and oral, both in English and Greek Customer-centric approach, advanced negotiation and decision making skills Ability to achieve high quality results with accuracy, reliability and time consistency Team spirit and ability to cooperate with people of different background What we offer: Dynamic Environment: Join a fast-paced environment in a leading multinational insurance company with a strong team culture Competitive Package: Enjoy a competitive remuneration and benefits package, including a health and pension insurance plan Career Growth: Access continuous learning opportunities and career development prospects If you are a passionate professional, seeking for new opportunities, ERGO is the employer you are looking for!

You will be part of a dynamic Customer Experience Team aiming to deliver quality service as part of an outstanding customer experience. You will communicate with customers and business partners via phone, email and chat in order to handle service requests and inquiries.  Your day-to-day: Achieve high rate on first call resolution Handle both incoming and outbound calls Handle written requests and emails Perform underwriting actions Handle documents’ issuance Conduct 1st level troubleshooting and technical support Assist customers and partners by providing product and service information Identify customers’ and partners’ needs to achieve satisfaction Assist with potential customer complaints Contribute to team effort by accomplishing related results Ensure compliance with relative policies and processes What we are looking for: Proven working experience of at least 1 year in customer service Bachelor’s Degree in Insurance, Business Administration or related field Insurance CII Certification will be considered as a plus Excellent use of Microsoft Office Suite and familiarity with internal CRM applications Ability to work effectively independently and collaboratively   Critical and analytical thinking and ability to achieve high quality results Excellent communication skills, writing and verbal, both in Greek and English What we offer: The opportunity to work in a fast-paced environment of a leading multinational insurance company with a strong team culture Competitive remuneration package Health and Pension Insurance Plan Continuous learning and career growth opportunities If you are a passionate professional, seeking for new opportunities, ERGO is the employer you are looking for!

Αυτήν την περίοδο αναζητούμε έναν/μία Customer Service Agent με όρεξη και κίνητρο για να ενταχθεί στην ομάδα μας. Η θέση προσφέρεται με σύμβαση διάρκειας ενός έτους.   Αρμοδιότητες: Διαχείριση μεγάλου όγκου εισερχόμενων κλήσεων. Παροχή πληροφοριών για προϊόντα & υπηρεσίες. Επικοινωνία και υποστήριξη των πελατών με πάθος και ενθουσιασμό. Διασφάλιση άριστης ποιότητας εξυπηρέτησης και υψηλής ικανοποίησης των πελατών. Επίλυση, με ακρίβεια και αποτελεσματικά, τυχόν αναδυόμενων προβλημάτων που ενδέχεται να αντιμετωπίσουν οι πελάτες μας. Καταγραφή σχολίων και διαχείριση παραπόνων των πελατών. Εφαρμογή εμπορικής & πιστωτικής πολιτικής της εταιρίας, στα πλαίσια του ρόλου. Συνεργασία με τα υπόλοιπα τμήματα για επίτευξη των στόχων που θέτει η Εταιρία. Συμβολή στην δημιουργία θετικής εμπειρίας του πελάτη. Χαρτογράφηση και ψηφιοποίηση διαδικασιών. Συμμετοχή στην διαδικασία της Έρευνας Ικανοποίησης Πελατών. Για να ενταχθείς στην ομάδα μας, θα πρέπει να έχεις: Πτυχίο Ανώτερης ή Ανώτατης σχολής (με ειδίκευση στην Οικονομική Επιστήμη, στην Διοίκηση Επιχειρήσεων, κ.ο.κ.). Μεταπτυχιακές σπουδές (επιθυμητές). Προϋπηρεσία έως 2 χρόνια στην εξυπηρέτηση πελατών (επιθυμητή). Πολύ καλή γνώση των εργαλείων της Microsoft (Office, Excel, κτλ.). Γνώση – Χρήση Ψηφιακών Συστημάτων, Εργαλείων (SAP, Power bi) (επιθυμητή). Συμμετοχή σε project ψηφιακού μετασχηματισμού (επιθυμητή). Πολύ καλή γνώση Αγγλικών. Πολύ καλή γνώση, χρήση Η/Υ (ιδανικά γνώση CRM συστημάτων, όπως το SAP). Ισχυρές επικοινωνιακές δεξιότητες και ενεργή ακρόαση.  Ισχυρές αναλυτικές δεξιότητες, με έμφαση στη λεπτομέρεια. Ικανότητα στην επίλυση προβλημάτων. Πελατοκεντρική προσέγγιση, ικανότητα ανάλυσης δεδομένων και δομημένη σκέψη. Εκπληρωμένες στρατιωτικές υποχρεώσεις (για τους άνδρες υποψηφίους).  Πιστεύουμε ότι οι άνθρωποί μας είναι η καρδιά της εταιρείας, γι' αυτό κάνουμε το καλύτερο δυνατό για να παρέχουμε άριστο εργασιακό περιβάλλον, συνεχή ανάπτυξη και προοπτικές εξέλιξης. Προσφέρουμε ίσες ευκαιρίες για όλους μας τους υποψηφίους και ακολουθούμε απόλυτα αξιοκρατική διαδικασία αξιολόγησης με πλήρη εμπιστευτικότητα. Εάν ψάχνετε για την επόμενη πρόκληση, θα χαρούμε να λάβουμε το βιογραφικό σας!

Αναζητούμε συνεργάτη στο Τμήμα Εξυπηρέτησης Β2Β πελατών των Metro Cash & Carry   Θα έχεις καθοριστικό ρόλο στην υποστήριξη και ικανοποίηση των πελατών μας. Θα είσαι το κύριο σημείο επαφής για την αντιμετώπιση ερωτημάτων και την παροχή καθοδήγησης για τη βελτίωση της συνολικής εμπειρίας αγορών. Η θέληση σου να παρέχεις το βέλτιστο αποτέλεσμα θα συμβάλει στην ενίσχυση της εμπιστοσύνης και της ικανοποίησης των καταναλωτών.    Οι αρμοδιότητές σου   Καταχωρείς ηλεκτρονικές παραγγελίες στο eshop Metro Cash & Carry Παρέχεις άμεση βοήθεια σε οποιαδήποτε ερώτηση των πελατών μας που μας προσεγγίζουν από διαφορετικά κανάλια επικοινωνίας. Αντιμετωπίζεις έγκαιρα και αποτελεσματικά τις ανησυχίες και τα ερωτημάτων των πελατών. Παρέχεις βοήθεια στους πελάτες για να λαμβάνουν τεκμηριωμένες αποφάσεις αγοράς. Συλλέγεις σχόλια από τους πελάτες σχετικά με τις εμπειρίες αγορών, τις προτιμήσεις και τις προτάσεις για βελτίωση. Συνεργάζεσαι με συναδέλφους σε όλα τα τμήματα, συμπεριλαμβανομένων των ομάδων στα καταστήματα για την ικανοποίηση των αναγκών των καταναλωτών με σκοπό τη βελτίωση των υπηρεσιών μας.   Το προφίλ σου:   Προηγούμενη εμπειρία σε εξυπηρέτηση πελατών ή λιανικής Άριστες επικοινωνιακές δεξιότητες, προφορικές και γραπτές. Ικανότητα καθορισμού προτεραιοτήτων, διεκπεραίωσης πολλών εργασιών ταυτόχρονα και αποτελεσματικής διαχείρισης χρόνου Διαχείριση συστημάτων υπολογιστών και λογισμικού τηλεφωνικού κέντρου και διαχείρισης σχέσεων πελατών (CRM). Δυνατότητα πενθήμερης εργασίας σε διάφορες βάρδιες, συμπεριλαμβανομένων απογευματινών, Σαββάτων με βάση τις ανάγκες του τμήματος. Απολυτήριο Λυκείου Πολύ καλή γνώση Η/Υ ( MS Office & Excel) Καλή γνώση της Αγγλικής γλώσσας

You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll · Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. · Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. · Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. · Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. · Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. · Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. · Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. · Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role · High school diploma or equivalent · 6 months or more of customer service and call center experience · Understanding, interpreting, and manipulating data for reporting What You Can Expect · Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Ask us about our paid time off (PTO) and wellness and healthcare benefits · And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

As a Romanian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.  What You’ll be Doing  Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.  Provide accurate, valid, and complete information by using the right tools, methods, and processes.  Ensure a high level of partner service and a positive partner experience  What You Bring to the Role  Fluent in Romanian and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Bringing smiles is what we do at TTEC… for you and the customer. You will be the Sales Manager working in our Athens, Greece site, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Reporting to the Senior Sales Manager, you will be responsible for leading a team of up to 10 sales agents and developing and implementing successful sales strategies. What you’ll do as a Leader:  •  Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.  •  Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.  •  Drive the highest level of performance from the Sales teams and at the same time be a role model & instill TTEC and client values.  •  Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.  •  Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.  •  Build knowledge on client products and services – features, benefits and impact on Digital media/cloud based customers.  •  Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.  •  Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.  What you’ll do as Sales Manager:  •  Manage Sales pipeline and regular forecasting to meet assigned goals.  •  Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.  •  Develop and continuously improve lead qualification using established criteria and standards.  •  Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.  •  Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.  •  Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.  What you need to succeed:  •  Native or fluent in spoken and written English •  Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.  •  Success with managing a BPO brick and mortar team as well as drive success in a virtual/work from home environment.  •  Demonstrated ability to be a quick learner.  •  Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions  •  Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company  •  Willingness to work across shifts e.g 9am to 5pm / 10am to 6pm.  •  Advanced knowledge of Sales Operations, Technology used in Digital sales  •  Strong leadership driving Sales, Customer Success and Subscription management.  •  Proven ability to effectively manage people effectively, hire and train, coach new sales team members.  •  Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.  What You Can Expect •  Supportive of your career and professional development •  An inclusive culture and community minded organization where giving back is encouraged •  A global team of curious lifelong learners guided by our company values •  Ask us about our paid time off (PTO) and wellness and healthcare benefits •  And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com for more information.

As a Greek-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc Provide accurate, valid, and complete information by using the right tools, methods, and processes Ensure a high level of partner service and a positive partner experience  What You Bring to the Role Must reside in the Athens area to be considered for this position Fluency in English and Greek 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge  Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 25 days annual leave per year Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

As a Business Development Sales Representative - LATAM Spanish working onsite in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Are you results focused and love to help others? Have a passion to maximize sales opportunities? As Business Development Sales Representative, your daily responsibilities will encompass prospecting, proactively engaging with leads, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships.  During a Typical Day, You’ll Proactively identify and research potential customers in the target market through various channels, including cold calling, outbound prospecting, social media Engage with leads to assess their needs, pain points, and fit for the company's products or services. Conduct thorough qualification and discovery conversations to understand their requirements and determine if there is a potential opportunity Initiate contact with through personalized and compelling communication, including phone calls, emails, and social media interactions Build rapport, establish credibility, and nurture relationships with prospects to move them through the sales funnel What You Bring to the Role 1+ years of applied sales experience Experience in prospecting, lead qualification, generating new business opportunities, upselling and cross selling  Excellent verbal and written communication skills in LATAM Spanish Ability to effectively articulate value propositions, engage prospects, and build rapport over various channels such as phone, email, and social media Understanding customer pain points, addressing objections, and positioning solutions to effectively nurture leads through the sales funnel Being a collaborative Team Player, competent in working collaboratively with sales teams and other stakeholders Confidence in utilizing sales development tools and CRM systems What You Can Expect Consistent workweek from Monday to Friday, enabling a healthy work-life balance Inclusive culture and community focus, we foster inclusivity and encourage community engagement Individualized career growth and development which means if its important to you, its important to us. Yes, you'll receive the training and support you need to succeed in this role... and there's more. You wish to be a leader in the future, we've got the skills. Want to develop a particular skill? We have 1000s of free courses you can take any time. Coaches, mentors, leaders, and peer-to-peer resource groups help support you where you need it. Competitive compensation package based on work experience: salary commensurate with skills and expertise, performance-based bonuses, Sign-on bonus for top talent, compensation for notice period to facilitate smooth transition and integration 25 days Paid Time Off (PTO) allowing you to recharge and rejuvenate, tuition reimbursement, private health insurance and meal vouchers to enhance your workday experience Visit https://mybenefits.ttec.com for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.