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Πωλήσεις / Marketing / Εμπόριο Λιανικής

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Χρηματοοικονομικά

Εστίαση

Βιομηχανική Παραγωγή

Διοίκηση Επιχειρήσεων

Αισθητική / Κομμωτήριο

Αποθήκη / Logistics

Τουρισμός / Ξενοδοχεία

Άλλο

Ναυτιλία

Επαγγέλματα Υγείας

Κέντρο Εξυπηρέτησης / Call Center

Δημοσιογραφία / ΜΜΕ

Ανθρώπινο Δυναμικό / HR

Μεταφορές

Αερομεταφορές

Γραμματειακή Υποστήριξη

Εκπαίδευση

Τέχνες / Πολιτισμός

Νομικές Υπηρεσίες

Αθλητισμός / Fitness

Φροντίδα Ενήλικων / Παιδιών

Εργάτες

Φροντίδα Κτιρίων / Σπιτιών

Τηλεπικοινωνίες

Προσωπικό Ασφαλείας

LastWeek

LastThreeDays

Today

Aoristou

Orismenou

Seasonal

FullTime

OnSite

Hybrid

The&nbsp;Leasing Manager&nbsp;will be reporting to the Commercial Director, Existing Malls.&nbsp;Our new colleague in this position will be responsible for all leasing activities associated with the operation of one or more Shopping Centers, meeting the Company’s goals and ensuring maximum sustainability, at a quality and high occupancy rate. The job holder will also be responsible for ensuring compliance with regulations, overseeing financial issues, analyzing financial, retail and real estate data, monitoring leasing plans, forecasting, etc.&nbsp;In detail, the&nbsp;Leasing Manager&nbsp;will be responsible for the following tasks:<ul><li>Develop and serve the leasing strategy of the Shopping Center, ensuring timely and quality completion of milestones/requirements stated.</li><li>Negotiate with tenants, existing and/or potential, aiming to achieve the desirable outcome.</li><li>Manage leasing contracts and provide input for drafting them.</li><li>Meet the Lease Income Budget.</li><li>Work closely with internal stakeholders (i.e. center management, fit-out, contract management team, etc.).</li><li>Monitor tenants’ sales performance and consult them in order to optimize performance.</li><li>Overview of the retail developments and conditions at a regional and international level.</li><li>Preserve and develop the landlord’s relationship with existing and potential tenants.</li><li>Maintain and monitor a network of contacts, especially with international retail players.</li><li>Look after promising start-uppers with trendy and ‘fresh’ concepts.</li><li>Monitor and analyze new trends and innovative retail models/concepts.</li><li>Analyze success stories and examples to be avoided.</li><li>Maintain and monitor business relationships with competitors.</li><li>Participate in selective Industry Associations, events.</li><li>Contribute to the Bank Guarantees’ handling.</li><li>Ensure that accurate and timely information is available for management reporting or other purposes.</li></ul>&nbsp;You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:&nbsp;Academic Qualifications:&nbsp;<ul><li>Bachelor’s Degree in Real Estate, Business Administration, Property Development or in a relevant area of study, ideally combined with an MSc or MBA.</li><li>Appropriate certifications and industry affiliations relevant to education and experience will be considered an asset.</li><li>Excellent written and verbal Greek and English.&nbsp;</li><li>&nbsp;</li></ul>Professional Experience:<ul><li>Above 5 years of relevant professional experience in the Real Estate/Retail industry, with in-depth knowledge of the current Retail Market and submarket conditions. (Candidates with a professional experience in Shopping Center/Retail related industry will be preferred)</li><li>Experience in working with PR and Marketing agencies in preparing marketing material, as well as with Center Management and Architects for better understanding and contribution to the Operations and stores’ fitting-out process</li><li>Experience in working with real estate agents and other third-party lead generators to target retail market sources</li><li>&nbsp;</li></ul>On a personal side, the ideal candidate:&nbsp;<ul><li>Has excellent communication, negotiation, presentation and multi-tasking skills and is well-connected.</li><li>Has a strong commercial attitude and is result-oriented.</li><li>Has experience and proven track record in leading projects and motivating multi-functional teams.</li><li>Is able to&nbsp;perform well in a team environment, and meet tight deadlines, following procedures and methodology.</li></ul>&nbsp;Our Company offers:&nbsp;Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.&nbsp;Thus, we do provide:&nbsp;<ul><li>A passionate working environment</li><li>A competitive compensation package according to professional experience, combined with additional benefits</li><li>An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!</li></ul>&nbsp;We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises have been especially designed to be accessible to people with disabilities.

Leasing Manager, Malls (1565)

The American College of Greece is seeking an enthusiastic and well-organized Coordinator to join the Office of Advancement team. The successful candidate will support the day-to-day operations of the office, Alumni communications, donor stewardship, CRM data entry, and event coordination, while ensuring smooth internal processes and excellent customer service.Job Responsibilities:<ul><li>Coordinate daily operations of the Advancement Office, including handling Alumni and visitor inquiries, organizing logistics and supplies, processing requisitions and expense reports, and maintaining office calendars and meetings.</li><li>Manage office volunteers and collaborate with other ACG departments to increase efficiency and engagement.</li><li>Assist in organizing events and solicitation campaigns to boost alumni and prospect involvement.</li><li>Support communication with scholarship donors and recipients.</li><li>Assist in donor stewardship activities, including meeting coordination and thank-you letters.</li><li>Support outreach and engagement with Pierce Parents.</li><li>Provide administrative support to the Advancement team and the Vice President of Advancement.</li><li>Assist with social media initiatives related to Alumni and advancement events.</li><li>Perform any other duty as assigned by the supervisor.</li></ul>Required Qualifications:<ul><li>Bachelor’s degree in Communications or a related field.</li><li>2–3 years of relevant experience in administrative coordination and/or customer service.</li><li>Excellent command of English and Greek (oral and written).</li><li>Proficient in Microsoft Office (Word, Excel, PowerPoint); familiarity with CRM platforms will be considered a plus.</li></ul>Required Skills:<ul><li>Strong interpersonal and organizational skills</li><li>Ability to handle confidential information with discretion and professionalism</li><li>Creativity and problem-solving</li><li>Attention to detail and quality focus</li><li>Team-oriented mindset and capacity to work independently.</li></ul>Application Deadline:&nbsp;May 16, 2025Anticipated Start Date:&nbsp;May/June 2025Application Instructions:&nbsp;Applicants should complete the online application and include the following materials:<ul><li>A cover letter describing previous related experience.</li><li>A current CV.</li><li>Contact information (name, e-mail address, telephone number) for at least three persons who can provide a professional reference.</li></ul>

Coordinator – Office of Advancement

H&nbsp;JUMBO SA&nbsp;αναζητά έναν ενθουσιώση και αναλυτικό&nbsp;SUPPLY CHAIN ASSISTANT&nbsp;με ισχυρό στατιστικό υπόβαθρο για να ενταχθεί στην ομάδα μας. Εάν έχεις πάθος για τα δεδομένα, την ανάλυση και την αποτελεσματική διαχείριση της εφοδιαστικής αλυσίδας, τότε η θέση αυτή είναι για σένα! Κύριες Αρμοδιότητες:<ul><li>Υποστήριξη στη διαχείριση και ανάλυση δεδομένων της εφοδιαστικής αλυσίδας</li><li>Συλλογή, επεξεργασία και ανάλυση στατιστικών δεδομένων για την παρακολούθηση της απόδοσης των διαδικασιών της εφοδιαστικής αλυσίδας</li><li>Βοήθεια στην ανάπτυξη προβλέψεων ζήτησης και στη βελτιστοποίηση των επιπέδων αποθεμάτων</li><li>Συνεργασία με τα τμήματα Αγοραστών και Αποθηκών για τη βελτίωση αποδοτικότητας των διαδικασιών</li><li>Υποστήριξη στη βελτιστοποίηση των διαδικασιών παραγγελιών, μεταφορών και αποθεμάτων μέσω δεδομένων</li></ul>&nbsp;Απαιτούμενα Προσόντα:<ul><li>Πτυχίο σε Στατιστική, Μαθηματικά, Οικονομικά ή σχετικό τομέα</li><li>Εμπειρία σε θέση που σχετίζεται με τη διαχείριση εφοδιαστικής αλυσίδας ή ανάλυση δεδομένων</li><li>Ικανότητα να εργάζεσαι με μεγάλα σύνολα δεδομένων και να εξάγεις χρήσιμα συμπεράσματα</li></ul>Προαιρετικά Προσόντα:<ul><li>Πιστοποίηση ή επιπλέον σπουδές σε Στατιστική Ανάλυση ή Data Science</li></ul> Η εταιρεία σου προσφέρει:<ul><li>Ευκαιρίες επαγγελματικής ανάπτυξης και εκπαίδευσης</li><li>Δυναμικό εργασιακό περιβάλλον</li><li>Συμμετοχή σε καινοτόμα έργα και διαδικασίες που ενισχύουν την αποτελεσματικότητα της εφοδιαστικής αλυσίδας</li></ul>

SUPPLY CHAIN ASSISTANT

Are you an experienced WFM Specialist&nbsp;with a passion for delivering exceptional service? Does designing and launching plans to increase staffing efficiency within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat! Role backgroundWolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>

WFM Specialist

As a&nbsp;Regional Scheduling Lead&nbsp;in our Workforce Management (WFM) team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries. Your role is pivotal in creating efficient, accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges. In this position, you will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels. Your work will ensure smooth operations, enabling our teams to meet organizational and customer needs effectively.Your Mission:<ul><li>Work with your countries and Regional counterparts to optimise our service delivery for our customers no matter where they are;</li><li>Grow and level up your team, supporting their development through the WFM Career map and beyond;</li><li>Set the scheduling strategy for the upcoming 3 months and work with our internal, shared services and outsourced teams to deliver this;</li><li>Build scalable scheduling routines, identify and highlight replication opportunities for global consistency;</li><li>Understand and interrogate our forecasts, making adjustments using your expertise and optimise our coverage to meet our SLAs, efficiency goals and resolution times;</li><li>Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices, whilst always considering our agents’ well-being;</li><li>Drive and be accountable for WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times);</li><li>Co-own quarterly OKR target-setting with your fellow leads;</li><li>Build smaller-scale forecasts to support exceptional events, such as incidents.</li></ul>Our humble expectations<ul><li>You’re experienced as a people lead - you have at least 1 years of experience leading teams and/or 1 year in a Workforce Management role.</li><li>You’ll have created schedules in a contact centre environment in your prior roles.</li><li>You have a strong understanding of Workforce Management. You have experience in forecasting (including knowledge of different forecasting models), capacity planning, scheduling and real-time management.</li><li>You’re an independent problem solver. You’re able to identify and resolve issues independently, even in unfamiliar or ambiguous situations.</li><li>You’re a self-starter - you have a proven track record of taking ownership and creatively solving problems, while improving efficiency.</li><li>You feel confident in stakeholder management - you’re able to connect and maintain relationships with various internal teams.</li><li>You get it done. You can identify and resolve issues independently, taking initiative even under unfamiliar or ambiguous circumstances.</li><li>You are strategic and data driven - you think strategically and are able to translate strategy into operational plans, you analyse and interpret data. You have worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced!</li></ul>Next stepsWe could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.&nbsp;If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: alexandra.richiteanu@wolt.external.com&nbsp; Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.

Workforce Management Regional Scheduling Lead, South

Αν λοιπόν θέλεις να ανήκεις στην πιο ενεργή ομάδα στο χώρο των αθλητικών ειδών και: • Αγαπάς τον αθλητισμό και έχεις γνώση πάνω σε συγκεκριμένα αθλήματα• Σου αρέσει να είσαι ενεργό μέλος της ομάδας• Έχεις όρεξη και ενθουσιασμό για εργασία&nbsp;τότε θα χαρούμε να λάβουμε το βιογραφικό σου για τον ρόλο. Οι υποψήφιοι για την θέση θα πρέπει να διαθέτουν:<ul><li>Πανεπιστημιακές σπουδές&nbsp;(ΑΕΙ / ΤΕΙ / Ιδιωτικό Κολλέγιο) κατά προτίμηση στη Διοίκηση Επιχειρήσεων</li><li>Αποδεδειγμένα&nbsp;επιτυχημένο ιστορικό προϋπηρεσίας&nbsp;τουλάχιστον 2 - 4&nbsp;έτη στο χώρο των καταστημάτων λιανικής σε θέση με ευθύνη ομάδας</li><li>Ισχυρές&nbsp;ηγετικές ικανότητες&nbsp;και&nbsp;επιχειρηματικό προσανατολισμό</li><li>Δυνατότητα εκπαίδευσης και παρακίνησης των ανθρώπων τους με αντικειμενικό στόχο, τη δέσμευσή τους για άμεσα αποτελέσματα προς την εξυπηρέτηση και ικανοποίηση του πελάτη</li><li>Πολύ&nbsp;καλές&nbsp;επικοινωνιακές και οργανωτικές δεξιότητες</li><li>Καλή&nbsp;γνώση της&nbsp;αγγλικής&nbsp;γλώσσας και χρήσης H/Y</li><li>Εκπληρωμένες στρατιωτικές υποχρεώσεις για τους άνδρες υποψήφιους</li></ul>&nbsp;Η Εταιρία προσφέρει:<ul><li>Συνεχή εκπαίδευση</li><li>Προοπτικές προσωπικής ανάπτυξης και επαγγελματικής εξέλιξης</li><li>Ζωντανό και ευχάριστο εργασιακό περιβάλλον</li><li>Ιδιωτικό ιατροφαρμακευτικό πρόγραμμα</li></ul>

Store Manager (Kerkyra) /Διευθυντής Καταστήματος (Κέρκυρα) (SM_Kerkyra_25)

Αν λοιπόν θέλεις να ανήκεις στην πιο ενεργή ομάδα στο χώρο των αθλητικών ειδών και: • Αγαπάς τον αθλητισμό και έχεις γνώση πάνω σε συγκεκριμένα αθλήματα• Σου αρέσει να είσαι ενεργό μέλος της ομάδας• Έχεις όρεξη και ενθουσιασμό για εργασία&nbsp;τότε θα χαρούμε να λάβουμε το βιογραφικό σου για τον ρόλο του&nbsp;Υπεύθυνου&nbsp;Καταστήματος&nbsp;για κατάστημα μας στη&nbsp;Θεσσαλονίκη. Οι υποψήφιοι για&nbsp;την θέση&nbsp;θα πρέπει να διαθέτουν:&nbsp;<ul><li>Πανεπιστημιακές σπουδές (ΑΕΙ / Ιδιωτικό Κολλέγιο)&nbsp;κατά προτίμηση στη Διοίκηση Επιχειρήσεων</li><li>Αποδεδειγμένα&nbsp;επιτυχημένο ιστορικό προϋπηρεσίας&nbsp;τουλάχιστον 2 - 4&nbsp;έτη στο χώρο των καταστημάτων λιανικής σε θέση με ευθύνη ομάδας</li><li>Ισχυρές&nbsp;ηγετικές ικανότητες&nbsp;και&nbsp;επιχειρηματικό προσανατολισμό</li><li>Δυνατότητα εκπαίδευσης και παρακίνησης της ομάδας, με στόχο την αποτελεσματική&nbsp;εξυπηρέτηση και ικανοποίηση του πελάτη</li><li>Πολύ&nbsp;καλές&nbsp;επικοινωνιακές και οργανωτικές δεξιότητες</li><li>Καλή&nbsp;γνώση της&nbsp;αγγλικής&nbsp;γλώσσας και χρήσης H/Y</li><li>Εκπληρωμένες στρατιωτικές υποχρεώσεις για τους άνδρες υποψήφιους</li></ul>&nbsp;Η Εταιρία προσφέρει:<ul><li>Συνεχή εκπαίδευση</li><li>Προοπτικές προσωπικής ανάπτυξης και επαγγελματικής εξέλιξης</li><li>Ζωντανό και ευχάριστο εργασιακό περιβάλλον</li><li>Ιδιωτικό ιατροφαρμακευτικό πρόγραμμα</li></ul>

Store Manager (Thessaloniki) / Υπεύθυνος Καταστήματος (Θεσσαλονίκη) (SM Thessaloniki 25)

INTERSPORT Athletics S.A, member of FOURLIS Group, is the exclusive franchisee of INTERSPORT trademark in Greece, Cyprus, Bulgaria and Romania. Currently, we are looking for an&nbsp;E-Commerce &amp; Digital Manager, to join our team!&nbsp;Role SummaryThe E-commerce &amp; Digital Manager for Romania and Bulgaria will play a pivotal role in driving the e-commerce &amp; digital retail strategy for these markets. The position is responsible for overseeing and guiding the e-commerce teams in Romania and Bulgaria, ensuring alignment with the company’s regional goals and standards.Acting as a key liaison between the regional headquarters and the local market teams, the E-commerce &amp;&nbsp;Digital Manager will be tasked with delivering exceptional customer experience, driving online sales growth, and ensuring seamless collaboration across all stakeholders. Moreover, the role will be responsible for Revenue Growth of websites in Romania &amp; Bulgaria.&nbsp;Key Responsibilities&nbsp;Strategic Leadership<ul><li>Develop and implement the e-commerce strategy for Romania and Bulgaria in alignment with regional and local objectives.</li><li>Analyze market trends, customer behavior, and competitor activity to identify opportunities and make data-driven decisions.</li><li>Set and monitor KPIs for the e-commerce teams in Romania &amp; Bulgaria, ensuring consistent progress towards business goals.</li></ul>Team Management<ul><li>Guide, inspire, and support the e-commerce teams in Romania &amp; Bulgaria to deliver high-performing results.</li><li>Provide mentorship, training, and professional development opportunities to the teams.</li><li>Foster collaboration and knowledge-sharing across the teams to achieve synergies and efficiency.</li></ul>Cross-Functional Collaboration<ul><li>Act as the primary point of contact between the regional headquarters and the local market teams.</li><li>Collaborate with marketing, logistics, IT, and customer service teams to optimize the end-to-end online customer journey.</li><li>Ensure the integration of regional campaigns and initiatives into local e-commerce operations.</li></ul>Performance Optimization<ul><li>Oversee the management of e-commerce platforms, ensuring optimal site performance, user experience, and conversion rates.</li><li>Partner with the analytics team to monitor website metrics, identify areas of improvement, and implement enhancements.</li><li>Ensure alignment with budgeted and financial targets for e-commerce operations in the assigned markets.</li></ul>Localization and Market Understanding<ul><li>Adapt regional and local strategies to fit the unique needs and culture of the Romanian and Bulgarian markets.</li><li>Ensure content, promotions, and campaigns resonate with local customers while maintaining brand consistency.</li></ul>Compliance and Reporting<ul><li>Ensure compliance with local regulations and policies regarding e-commerce operations.</li><li>Provide regular updates and detailed reports to the Regional Head of E-commerce &amp; Communications, highlighting progress, challenges, and opportunities.</li></ul>&nbsp;Qualifications and Skills&nbsp;Education &amp; Experience<ul><li>Bachelor’s degree in business administration, Marketing, or a related field (Master’s degree is a plus).</li><li>Minimum 5 years of experience in e-commerce management, preferably in a multi-country or regional role.</li><li>Proven track record of driving online sales growth and leading successful teams.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and people management skills, with the ability to motivate and align cross-functional teams.</li><li>Excellent understanding of e-commerce platforms, digital marketing tools, and analytics.</li><li>Analytical mindset with the ability to interpret data and make strategic recommendations.</li><li>Exceptional communication and interpersonal skills, capable of managing multiple stakeholders across diverse cultures.</li><li>Adaptable and resilient in a fast-paced, dynamic environment.</li><li>Results-driven with a proactive and innovative approach to problem-solving.</li><li>Proficiency in English (knowledge of Romanian or Bulgarian is an advantage).</li><li>Availability for traveling</li></ul>&nbsp;Why Join Us?<ul><li>Be a member of Fourlis 75-year successful track record in South East Europe, and a contributor to our future success.</li><li>Competitive remuneration &amp; benefits package.</li><li>Career development opportunities in a dynamically growing business environment.</li></ul>

E-Commerce & Digital Manager - Romania & Bulgaria

Αναζητούμε έναν έμπειρο και οργανωτικό&nbsp;Υπεύθυνο MICE&nbsp;για τον σχεδιασμό και την υλοποίηση συνεδρίων, κινήτρων, εταιρικών εκδηλώσεων και εκθέσεων. Ο/Η ιδανικός/ή υποψήφιος/α θα διαθέτει άριστες επικοινωνιακές δεξιότητες, γνώση του τουριστικού κλάδου και ικανότητα διαχείρισης σύνθετων projects με άρτιο επαγγελματισμό.Καθήκοντα:<ul><li>Συντονισμός όλων των σταδίων MICE εκδηλώσεων (από την πρώτη επικοινωνία έως την ολοκλήρωση)</li><li>Διαχείριση αιτημάτων πελατών και δημιουργία εξατομικευμένων προτάσεων</li><li>Συνεργασία με τα εσωτερικά τμήματα για την άρτια οργάνωση των εκδηλώσεων</li><li>Ανάπτυξη και διατήρηση σχέσεων με εταιρικούς πελάτες και οργανωτές</li><li>Παρακολούθηση προϋπολογισμών και βελτιστοποίηση κόστους</li><li>Διασφάλιση υψηλού επιπέδου ικανοποίησης πελατών</li><li>Συμμετοχή σε εκθέσεις και εμπορικές συναντήσεις για προώθηση υπηρεσιών</li><li>Ανάλυση επιτυχιών και βελτίωση μελλοντικών εκδηλώσεων</li></ul>Απαραίτητα Προσόντα:<ul><li>Πτυχίο στη Διοίκηση Τουριστικών Επιχειρήσεων ή Διαχείριση Εκδηλώσεων</li><li>Προϋπηρεσία 2–3 ετών στον σχεδιασμό εταιρικών εκδηλώσεων ή MICE</li><li>Άριστες οργανωτικές ικανότητες και δυνατότητα διαχείρισης πολλών έργων ταυτόχρονα</li><li>Άριστη γνώση αγγλικών (η γνώση άλλων γλωσσών αποτελεί πλεονέκτημα)</li><li>Πολύ καλή γνώση MS Office και λογισμικών διαχείρισης εκδηλώσεων</li><li>Δημιουργικότητα, ευελιξία και προσοχή στη λεπτομέρεια</li></ul>Προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Συνεχής εκπαίδευση και δυνατότητες επαγγελματικής εξέλιξης</li><li>Εργασία σε ένα δυναμικό και αναπτυσσόμενο περιβάλλον</li></ul>

Υπεύθυνος MICE (Συνέδρια & Εκδηλώσεις)

As a Customer Experience Specialist, you'll have a key role in shaping exceptional customer experience that leave a lasting impression. Whether the company is focused on retaining customers or expanding its customer base, you will be working in an environment where every interaction matters, driving the organization to be one of the top examples in Customer Experience.In this role, you’ll have the opportunity to shape the entire customer journey, working with cross-functional teams to drive change, tackle their pain points, and create a frictionless, delightful experience for every user.Your day-to-day:<ul><li>Map and optimize customer journeys: Identify all customer touchpoints, analyze challenges, and proactively address friction points to ensure a smooth and enjoyable journey from start to finish.</li><li>Enhance customer engagement: Comprehend customers at every stage—before, during, and after a sale. You’ll address questions, guide through challenges, through collected insights from 3rd parties that interact directly to our customers, ensuring our customer (existing and potential) base has a positive experience with our product.</li><li>Develop and evolve CX strategy: Work closely with Product, Sales, Marketing teams, and our UX/CX designer, you will continuously refine our customer experience strategies. Stay on top of emerging trends and customer behaviors to ensure we’re always one step ahead, using the gathered insights to further adapt our CX strategy.</li><li>Leverage data for insightful decisions: Analyze customer feedback, behavioral data, and Product metrics to uncover actionable insights. You’ll provide clear reports that drive decision-making across the entire business.</li><li>Foster a Customer-First culture: Train teams across departments on customer preferences and needs, ensuring that everyone in the organization adopts a customer-first mindset.</li><li>Innovate with technology: Identify cutting-edge technology solutions to improve customer support, automate feedback collection, and enhance overall efficiency.</li></ul>Qualifications:<ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field.</li><li>Outstanding communication skills, with the ability to understand and empathize with customers and translate their needs into actionable improvements.</li><li>Sharp problem-solving skills and a creative approach to handling customer issues.</li><li>Proficiency in tools and the latest technology solutions for customer management.</li><li>Excellent multitasking abilities to thrive in a fast-paced, dynamic environment.</li></ul>Personal Profile:<ul><li>Agile mindset: Familiarity with Agile methodologies and Project Management principles to ensure projects are completed effectively and efficiently.</li><li>Passion for technology: A strong interest in technology and willingness to learn and adapt to new technologies and processes to stay ahead of the curve.</li><li>Customer service certification: Certification(s) in Customer Service / Experience, such as CCSP, CCXP or related fields will be highly valued, demonstrating a commitment to deliver exceptional customer experience.</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>One-time budget for home-office equipment to make your work-from-home comfortable.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>Join us and be part of a department that is fully dedicated to Customer Experience. With your expertise and passion, you will help us stay ahead of the competition and drive success in a rapidly changing business environment.

CX Optimization Specialist

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