Αναλυτική περιγραφή καθηκόντων:  §  Λήψη και διαχείριση αιτημάτων πελατών, μέσω ticketing system §  Ανάθεση και συντονισμός εργασιών σε τεχνικούς και συνεργάτες §  Παρακολούθηση εργασιών μέχρι την ολοκλήρωση τους και έλεγχος βάσει συμβολαίων πελατών §  Διασφάλιση απαιτήσεων SLAs   §  Εξ’ αποστάσεως διερεύνηση αιτημάτων, αποκατάσταση βλαβών για συγκεκριμένες υπηρεσίες και πελάτες §  Παρακολούθηση και διαχείριση συστημάτων πελατών με χρήση εργαλείων managed services §  Τήρηση διαδικασιών για τη σωστή κλιμάκωση μη εξυπηρετούμενων αιτημάτων στις αρμόδιες ομάδες (Level 2, Level 3) §  Reporting     Απαραίτητα Προσόντα:  Πτυχίο ΤΕΙ/ΑΕΙ (ή ανάλογο του εξωτερικού) στο κλάδο Πληροφορικής / Τηλεπικοινωνιών Διαπιστωμένη εμπειρία 2 ετών σε αντίστοιχη θέση Πολύ καλή γνώση περιβάλλοντος Windows Πολύ καλή γνώση MS Office (excel, word) Άριστη γνώση Αγγλικών (προφορικά & γραπτά)    Επιθυμητά Προσόντα:  Δυνατότητα εργασίας σε βάρδιες 24*7   Προσωπικά χαρακτηριστικά:  Άριστες επικοινωνιακές δεξιότητες Ανεπτυγμένη ικανότητα εξυπηρέτησης πελατών Διάθεση για απόκτηση και μετάδοση γνώσεων Ικανότητα διάγνωσης, ανάλυσης και επίλυσης προβλημάτων Μεθοδικότητα και συνέπεια Ομαδικότητα και συνεργασία Δυνατότητα λήψης αποφάσεων   Η εταιρία προσφέρει:  Άριστο εργασιακό περιβάλλον Προοπτικές εξέλιξης Συνεχή εκπαίδευση Πρόγραμμα ομαδικής ασφάλισης

SKY express, the fastest-growing Greek airline, is currently seeking for ambitious Customer Care Agents who will join our Customer Care department and will carry out administration tasks and high-quality services. The ideal candidate will be self-motivated and an excellent listener who will commit him/herself to exceed our customers’ expectations. Key responsibilities: Provides friendly service and maintains positive relationships with our customers. Interacts with Customers in a kind and helpful manner through digital and physical channels to retrieve feedback and act upon to build and maintain customer loyalty. Cares for Customers to have a positive post-flight experience through quick issue resolution within guidelines established by the Company. Administers Customers’ claims in line with SKY express internal policies and applicable regulations. Skill set: Customer oriented. Communication and negotiation skills Result driven Ability to work under pressure Multi-tasking Team player Requirements: Experience in Customer Service. Excellent verbal & written communication skills in English Ability to work on Microsoft Windows & Office applications A Bachelor’s degree and knowledge of any foreign language will be considered an advantage. Applicants are requested to attach their CVs in PDF format ONLY. The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful. Candidates who will be contacted, may be asked for further information as part of our screening process.

Sky Express is currently seeking for ambitious Agents who will join our Call Center department , based in Athens, and will carry out administration tasks and high-quality services. The ideal candidate will be self-motivated and an excellent listener who will commit himself to exceed our customers’ expectations. Key responsibilities: • Respond to customers’ needs through e-mails and inbound calls • Book tickets • Perform booking changes • Provide information to customers and airport stations Skill set: • Customer oriented • Communication and negotiation skills • Result driven • Ability to work under pressure • Multi-tasking • Team oriented Requirements: • Experience in Customer Service • Excellent command of the English language • PC literacy • Ability to work on rotation shifts A Bachelor’s degree and knowledge of French and/or German , Italian language will be considered an advantage. The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful. Candidates who will be contacted, may be asked for further information as part of our screening process. If you consider yourself an enthusiastic professional that wishes to become a part of Sky Express team

We are looking for someone who is customer oriented to deliver happiness to our customers in Greece & Cyprus (shifts: including evening & night)! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause! Join our dynamic team as a Customer Care Agent for the Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels – live chat, incoming calls, and email. Apply if: You understand the difference between hungry and HANGRY You can meditate even with the most hardcore rock music playing in the background You will go straight to the restaurant and deliver the food yourself to our customers if you need to The term "agent" doesn't only mean you're part of the FBI, CIA etc. "Call Center" sounds like a "Happiest Land Ever Created" to you What you need to be successful You are problem solving oriented and you have the ability to find the best solution to every customer related issue. You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents. Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact. Strong understanding of customer expectations with a focus on quality driven support. Fluency in Greek and English is a must. Computer skills and ability to use office equipment are required. Prior experience in customer service will be considered as a plus. Bachelor's degree will be considered a plus. Full-time work, 5 days a week, including weekends and national holidays. Who we are Company Description efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission. efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide What's in it for you We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all! We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy! We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 🧠  We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth! Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered! If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped! We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎 Life @efood: At efood, no day is the same as the day before! efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure! We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society. We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!) Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!  Hungry enough to join us? efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

efood is looking for a Customer Care Team Leader to welcome in its family! We are looking for a fair and kind Leader, full of passion and ready to inspire, with logical thinking, creative problem solving and good time management skills to complete our leadership team. Working in shifts and public holidays, 5 days a week, you will need among other things, to coordinate several tasks, motivate our customer care agents and rectify their shortcomings. Creating an inspiring team environment with an open communication culture as well as delegating tasks and setting deadlines or specific targets for your team. What you'll do: Lead a team of 15 Customer Care Agents and Senior Customer Care Agents Goal set the team members based on S.M.A.R.T. methodology Overseeing and assessing customer care agents' daily activities, and share with them performance-related feedback on a regular basis (weekly, monthly, yearly Conduct QAs based on the goal set each month Present QAs' results to the team members Monitor team member's performance daily Provide performance feedback to the team members by conducting 1-2-1 meetings (at least one weekly) Communicate appropriately with the team members so that they register annual leaves, teleworking days etc according to the corporate policies Conduct the "flooring" process (performance monitor, change of duties, breaks, present agents etc) Ensure that new agents are smoothly onboarded What you need to be successful Proven work experience in a team leading role in a call center environment Bachelor's degree will be considered as a plus Solid computer skills, especially excel (or relevant tools) Fluency in Greek & English Good knowledge of performance metrics Strong interpersonal & communication skills Empathy & Great Listening skills Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in! We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all! We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy! We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth! Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered! If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped! We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world 🌎! Life @efood: At efood, no day is the same as the one before! efooders know that working and having a good time isn't the opposite and that’s why every day at efood is a new adventure! We always aim higher and thrive on finding solutions to push our limits further! We care about our customers, our employees, our society. We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!) Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace! Hungry enough to join us? efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

We are looking for someone who is customer oriented to deliver happiness to our customers in Cyprus (shifts: including evening & night)! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause! Join our dynamic team as a Customer Care Agent for the Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels – live chat, incoming calls, and email. Apply if: You understand the difference between hungry and HANGRY You can meditate even with the most hardcore rock music playing in the background You will go straight to the restaurant and deliver the food yourself to our customers if you need to The term "agent" doesn't only mean you're part of the FBI, CIA etc. "Call Center" sounds like a "Happiest Land Ever Created" to you What you need to be successful You are problem solving oriented and you have the ability to find the best solution to every customer related issue. You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents. Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact. Strong understanding of customer expectations with a focus on quality driven support. Fluency in Greek and English is a must. Computer skills and ability to use office equipment are required. Prior experience in customer service will be considered as a plus. Bachelor's degree will be considered a plus. Full-time work, 5 days a week, including weekends and national holidays. Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all! We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy! We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 🧠  We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth! Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered! If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped! We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎 Life@efood: At efood, no day is the same as the day before! efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure! We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society. We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!) Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!  Hungry enough to join us? efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Join our dynamic team as a Customer Care Agent for the Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels – live chat, incoming calls, and email. Apply if: You understand the difference between hungry and HANGRY You can meditate even with the most hardcore rock music playing in the background You will go straight to the restaurant and deliver the food yourself to our customers if you need to The term "agent" doesn't only mean you're part of the FBI, CIA etc. "Call Center" sounds like a "Happiest Land Ever Created" to you What you need to be successful You are problem solving oriented and you have the ability to find the best solution to every customer related issue. You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents. Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact. Strong understanding of customer expectations with a focus on quality driven support. Fluency in Greek and English is a must. Computer skills and ability to use office equipment are required. Prior experience in customer service will be considered as a plus. Bachelor's degree will be considered a plus. Full-time work, 5 days a week, including weekends and national holidays. Who we are efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission. efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide What's in it for you We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all! We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy! We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 🧠  We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth! Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered! If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped! We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎 Life @efood: At efood, no day is the same as the day before! efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure! We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society. We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!) Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!  Hungry enough to join us? efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Αναζητάμε έναν Υπάλληλο Τηλεφωνικού Κέντρου για το κέντρο διανομής της εταιρίας μας στο Κορωπί. Η καθημερινότητα σου θα περιλαμβάνει τη λήψη παραγγελιών, την τηλεφωνική προώθηση προϊόντων και την καταγραφή και επίλυση αιτημάτων των πελατών.  Ως μέρος της ομάδας μας, θα είσαι υπεύθυνος για την καθημερινή τηλεφωνική επικοινωνία με τους πελάτες μας, διασφαλίζοντας ότι λαμβάνουν την καλύτερη δυνατή εξυπηρέτηση και τηρώντας τους κανόνες σωστής και καλής επικοινωνίας. What you need to be successful Εξοικείωση με τη χρήση Η/Υ Βασική γνώση εφαρμογών MS Word Office και Excel Επικοινωνιακές και οργανωτικές δεξιότητες Ικανότητα διαχείρισης εργασιών σε δυναμικό περιβάλλον εργασίας Διαχείριση των αιτημάτων με ευελιξία και προσανατολισμό στην επίλυση Προσήλωση στο αποτέλεσμα και πελατοκεντρική προσέγγιση Απολυτήριο Λυκείου (επιθυμητό) Βασική γνώση Αγγλικών Who we are efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission. efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide What's in it for you If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in! We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all! We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy! We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth! We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world🌎! Life @efood: At efood, no day is the same as the one before! efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure! We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, our society. We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!) Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!  Hungry enough to join us? efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Αναζητούμε Εκπρόσωπο στο τμήμα Εξυπηρέτησης Πελατών, με έδρα τον Περισσό. Κύριες Αρμοδιότητες Ρόλου Εξυπηρετεί πελάτες B2B και Β2C τόσο της Coral όσο και θυγατρικών τηλεφωνικά, μέσω e-mail ή chat Καταχωρεί και πραγματοποιεί αλλαγές παραγγελιών Καταγράφει και επιλύει παράπονα και ερωτήματα των πελατών Δημιουργεί αναφορές και αποστολή παραπόνων σε συνεργαζόμενα τμήματα Πραγματοποιεί τιμολογήσεις πελατών λιανικής και βιομηχανίας Συμμετέχει σε projects σε συνεργασία με τα τμήματα πωλήσεων, λογιστηρίου, δρομολόγησης Τηρεί KPIs, πολιτικές και controls Κύρια Προσόντα Πτυχίο Χημικού / Μηχανολόγου Μηχανικού/ Διοίκηση Επιχειρήσεων/ Οικονομικά Επιθυμητή εμπειρία σε αντίστοιχο ρόλο Γνώση CRM κρίνεται απαραίτητη Άριστη γνώση Η/Υ και του Microsoft Office Εξοικείωση με ERP συστήματα κατά προτίμηση SAP Καλή χρήση της αγγλικής γλώσσας (γραπτά και προφορικά) Ευελιξία απασχόλησης σε βάρδιες Επιπλέον Χαρακτηριστικά Άριστες διαπροσωπικές και επικοινωνιακές δεξιότητες Υπευθυνότητα και επίλυση προβλημάτων Ικανότητα διαχείρισης χρόνου Ικανότητα εργασίας ως μέλος της ομάδας αλλά και αυτόνομα

So what does a Content Moderator do? Think of yourself as someone who will ensure high-quality and safe experiences for people and businesses across various social media platforms. You will be instrumental in keeping our online world engaging, appropriate, and SAFE. You will enforce our client’s terms of use by carefully monitoring and reporting abuse on their platform. You will review content such as videos, news stories, still pictures, political ads, and social media profiles. You will then score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency. At times you may review disturbing content which may include child exploitation and abuse, animal torture, gang violence, murder or hate speech. In order to support you, we will provide: - Full training - Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment - Access to on-site counselors, resiliency programmes, and other wellness initiatives - Daily time to participate in wellness activities such as dance parties, fitness challenges, on-site wellness programs, video games, and team development exercises. In addition, you will also receive: - Competitive Salary (14 payments per year!) - Permanent Contract - Private Health Insurance - 20 days of Annual Leave + An additional day off for your birthday - Development Opportunities and Professional Growth - Onsite Free Munchies, Popcorn, and Food for Purchase from our Market or Local Source Food Vendors - Comprehensive Relocation Package (if relocating to Thessaloniki), including a ticket and 2-week accommodation coverage and support from a dedicated Relocation Advisor Do you have what it takes to be a Content Moderator? We need someone with - At least one year's experience in a customer experience environment. (Preferred) - A high school diploma or equivalent - Strong written communication skills and most importantly empathy - Cultural awareness and general understanding of political and social situations