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Τουρισμός / Ξενοδοχεία

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Φροντίδα Ζώων

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You will be responsible for the identification and development of new commercial opportunities that extend Vodafone Greece’s footprint beyond traditional connectivity. Working closely with cross-functional teams, you will lead the design and execution of innovative propositions and strategic partnerships. The scope includes developing and scaling strategic partnerships with third parties, identifying inorganic growth opportunities (e.g. acquisitions), design and execute new innovative revenue streams, and managing key B2C loyalty collaborations.&nbsp;<ul><li>Identify &amp; validate new business opportunities aligned with Vodafone’s strategic direction.</li><li>Design and launch of&nbsp; innovative propositions across verticals</li><li>Align key stakeholders and external partners to pilot and scale new initiatives</li><li>Identify and validate future-facing business opportunities aligned with market trends and Vodafone’s strategic ambition</li><li>Effectively manage, negotiate and set up third-party partnerships within Vodafone’s loyalty and engagement ecosystem to enhance customer value.</li></ul>Who you are<ul><li>6+ years of experience in business development, innovation, or strategic partnerships, ideally in telecom, tech, or fintech, start up community, VCs</li><li>Bachelor’s degree in Business, Economics, Engineering, or related field; postgraduate studies (e.g. MBA) are a plus.</li><li>Experience in launching new ventures, products, or services within dynamic industries</li><li>Strong background in deal negotiation, ecosystem building, and value proposition design</li><li>Strong commercial and financial acumen, including business case development, P&amp;L management and value modeling.</li><li>Excellent communication and collaboration skills, with experience engaging diverse stakeholders.</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you•   Competitive pay, bonus &amp; remuneration package&nbsp; • &nbsp; Private Health &amp; Medical Insurance &nbsp; • &nbsp; Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad&nbsp; •   Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp; •   Unlimited access to learning resources and trainings&nbsp; •   Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp; •   Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp; •   Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp; •   Needless to say, we cater for your communication wherever you are&nbsp; • &nbsp;Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp; • &nbsp;Special employee offers and discounts&nbsp;

Business Development Manager

We are seeking a Financial Analyst to join our Finance Business Partnering team. This high-impact role involves business modelling and strategic financial analysis to influence the financial and commercial direction of our Business segments. You will collaborate closely with Finance Decision Support to enable effective decision-making through robust modelling and insightful analysis.&nbsp;Key responsibilities include:<ul><li>Supporting the Finance Business Partner in delivering month-end results related to Vodafone Business Unit revenue and margin.</li><li>Conducting monthly performance analysis with a forward-looking perspective, leveraging data to drive outcomes against budget.</li><li>Preparing and presenting rolling forecasts and budget outlooks.</li><li>Recommending actionable solutions to financial and business challenges.</li><li>Developing ad-hoc business cases to support commercial initiatives.</li></ul>Who you are<ul><li>Resilient and results-oriented, capable of managing multiple stakeholder priorities.</li><li>Minimum of 2 years’ experience in a finance role, ideally within financial analysis.</li><li>Part or fully qualified in a professional accounting body (CIMA, ACA, ACMA, ACCA, or equivalent).</li><li>Proficient in MS Office, especially Excel and PowerPoint.</li><li>Strong presentation and communication abilities, with a talent for simplifying complex information</li></ul>&nbsp;Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad&nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Needless to say, we cater for your communication wherever you are&nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, gym and parking&nbsp;</li><li>Special employee offers and discounts</li></ul>&nbsp;

Financial Analyst

We’re seeking a Senior Financial Analyst to join our dynamic team and help drive strategic decision-making through insightful financial analysis. This role is ideal for someone who thrives in a fast-paced environment, enjoys working cross-functionally, and brings a strong analytical mindset with a collaborative spirit.If you're passionate about turning data into actionable insights and want to make a meaningful impact on business performance, we’d love to hear from you!What you’ll do:<ul><li>Analyze and consolidate financial data including forecasts, budgets, and long-term plans, aligned with company targets.</li><li>Develop ad-hoc business cases to support commercial initiatives.</li><li>Monitor financial performance and KPIs, identify trends, and recommend data-driven actions.</li><li>Partner with the VBU Finance Business Partner to support strategic priorities across business units.</li></ul>&nbsp;Who you are<ul><li>Bachelor’s and Master’s degree in Finance or equivalent professional certifications (e.g., CIMA, ACCA, CFA).</li><li>4+ years of experience in financial analysis or a related finance role.</li><li>Advanced skills in Microsoft Excel and PowerPoint; familiarity with data mining tools (e.g., SPSS, Access) is a plus.</li><li>Proven ability to manage complex projects and meet tight deadlines with strong analytical and controlling skills.</li><li>Experience in budgeting, forecasting, and financial reporting—especially within commercial functions.</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad&nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Needless to say, we cater for your communication wherever you are&nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, gym and parking&nbsp;</li><li>Special employee offers and discounts</li></ul>

Senior Financial Analyst

As an ICT Corporate Account Manager you will be responsible for Vodafone Business Managed Cloud, Network, Security, SaaS and &amp; Internet-of-Things solutions. The role includes exploring prospect opportunities and establishing and maintaining business relationships with enterprise customers in order to achieve sales targets.Your role Key accountabilities and decision ownership: &nbsp;<ul><li>Develop new business opportunities with prospect customers by introducing Vodafone’s Business ICT and IoT solutions. &nbsp;</li><li>Perform daily customer visits, interact with customer IT decision makers (CTO, CIO), analyse customer requirements to recommend relevant product and solutions to maximize value.&nbsp;</li><li>Pitch solutions and customer references around the domains of managed network, managed security, managed infrastructure (on-prem, co-location, cloud), managed SaaS. &nbsp;</li><li>Work alongside a wide ecosystem of people (sales, presales, support) to ensure customer requirements are delivered within agreed timeframes. &nbsp; &nbsp;</li><li>Collaborate with telco account teams to identify and grow opportunities within the assigned territory.&nbsp;</li><li>Clearly communicate account status and sales cycle progress in weekly and monthly updates.&nbsp;</li><li>Build and maintain trustful and long-term relationships with customers and be the lead contact point for IT-related matters and their Digital Transformation agenda.&nbsp;</li></ul>Who you are<ul><li>University degree or Diploma in IT or related field&nbsp;</li><li>At least 4 years experience in a relevant field&nbsp;</li><li>Excellent speaking and writing English skills&nbsp;</li><li>Results oriented and attention to detail</li><li>Inspired for effective communication in technical and commercial terms and ability to explain the benefits of Cloud &amp; ICT economics</li><li>Ability to understand the customer’s IT operation model and propose the benefits of moving to Vodafone’s cloud solutions&nbsp;</li><li>Relevant minimum 5 years’ experience in IT sales in business and enterprise customers</li><li>Experience with XaaS (as a Service) business models and economics</li><li>Passion for continuous learning of new technologies and stay current with latest Cloud services &amp; solutions&nbsp;</li><li>Self-drive and commitment to create awareness, consideration and adoption of innovative services and solutions</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you•   Competitive pay, bonus &amp; remuneration package&nbsp; • &nbsp; Private Health &amp; Medical Insurance &nbsp; • &nbsp; Hybrid way of working: a blend of 20% office based and 80% remote/field-based working, including the option to work up to 20 days from abroad&nbsp; •   Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp; •   Unlimited access to learning resources and trainings&nbsp; •   Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp; •   Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp; •   Extra days off: Vodafone Day, Family Day, Volunteering Day  •   Needless to say, we cater for your communication wherever you are&nbsp; • &nbsp;Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp; • &nbsp;Special employee offers and discounts &nbsp;

ICT Corporate Account Manager

As a Cyber Risk and Compliance TPRM (Third Party Risk Management) Specialist will be placed in the Cybersecurity and Information Security Business Area and you will be responsible for&nbsp; assisting the oversight and evaluation of risks associated with third-party vendors or service providers. You will work closely with Senior team members of the Cyber Risk and Compliance Domain, ensuring that external relationships adhere to regulatory requirements and organizational standards for risk, compliance, security, and resilience. &nbsp;What you will be doing • &nbsp; &nbsp;Assist in the delivery of Cyber Risk and Compliance Services (Policy and Controls, Risk Management, Compliance, Reputation Management, Training and Awareness etc). • &nbsp; &nbsp;Assist in the 3rd party Cyber Security Risk Management Service, including: -risk assessments for new and existing 3rd party vendors, evaluating their security posture and potential impact on the Bank. -collect, review, and analyze vendor’s documentation (certifications, reports, vulnerability assessments, penetration tests etc). -identify, track, and escalate potential risk issues for remediation to ensure proper mitigation strategies are in place. -support the onboarding process for new vendors, ensuring due diligence and compliance with Bank standards, policies and risk appetite. -collaborate with vendors to ensure they understand and meet the Bank’s risk management expectations. -monitoring processes for 3rd party vendors, evaluating performance and risk exposure. -reporting on vendor risk profiles and status, providing regular updates to management. compliance with relevant regulatory requirements and industry standards, such as ISO 27001, GDPR, DORA and PCI-DSS. -periodic audits, reviews and validation of the 3rd party vendors’ security controls to ensure their compliance with security policies, standards and regulatory requirements. -guidance and support to business areas on third-party risk management best practices. • &nbsp; &nbsp;Stay up-to-date with the latest cybersecurity threats, vulnerabilities, risks, regulatory changes that may affect Cyber Risk and Compliance Domain services. • &nbsp; &nbsp;Collaborate with internal Business Areas and teams, including IT, DPO, Legal, Procurement, and Compliance, to coordinate third-party risk assessments and controls.&nbsp;What you need to have&nbsp;• &nbsp; &nbsp;A Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, Risk Management or in related field • &nbsp; &nbsp;Familiarity with risk management frameworks, vendor assessments and regulatory requirements and frameworks (e.g., NIST, ISO 27001, DORA). • &nbsp; &nbsp;Basic understanding of risk management and assessment tools, experience with GRC (Governance, Risk and Compliance) software will be considered a plus • &nbsp; &nbsp;Manage concurrent activities with tight deadlines • &nbsp; &nbsp;Ability to learn and operate a variety to technology tools and platform • &nbsp; &nbsp;Knowledge of Cyber Risk Management and Cybersecurity Governance • &nbsp; &nbsp;Knowledge of Cloud security and 3rd party cloud service providers will be considered as a plus. &nbsp;What we offer &nbsp; It’s all about our people. At Alpha Bank, you will enjoy: &nbsp; • &nbsp; &nbsp;A friendly and collaborative working environment that supports taking initiative and action. • &nbsp; &nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work. • &nbsp; &nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects. • &nbsp; &nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community. • &nbsp; &nbsp;Flexible working options. • &nbsp; &nbsp;A competitive salary and benefits. &nbsp; All applications will be acknowledged and treated in utmost confidence.

Cyber Risk and Compliance Specialist

In this role you will be responsible for identifying, assessing and mitigating ICT-related operational risks, through the enforcement of the Organization’s Risk Management Framework, thus contributing to the effective security and resilience of the Bank’s Information and Communication Technology (ICT) systems. This position requires a thorough understanding of ICT systems, IT related controls, operational risk management and regulatory compliance within the financial industry from an IT perspective.&nbsp;What you will be doing&nbsp;<ul><li>Conduct comprehensive assessments of operational risks associated with ICT systems, including hardware, software, networks, clouds and data centers.</li><li>Stay up-to-date with relevant regulatory requirements and industry best practices related to ICT risk management, and ensure the bank's ICT Framework is compliant.</li><li>Contribute to the development and enhancement of ICT risk policies, procedures, and guidelines to align with evolving industry trends and regulations.</li><li>Facilitate, monitor and challenge the outcome of the annual performance of their RCSA exercise, ensuring that risks and controls are identified and assessed effectively and that appropriate corrective actions are introduced where needed.</li><li>Support in the definition, introduction and update of KRIs to ensure early identification and monitoring of emerging risks.</li><li>Support the 1st LoD in capturing, analyzing, and reporting operational risk events, ensuring lessons learned are integrated into controls.</li><li>Design and execute control testing programs to assess the effectiveness of key risk controls in the areas of responsibility.</li><li>Monitor developments related to the non-financial risk events of the Business Area of responsibility and update RSA Archer Platform accordingly.</li></ul>&nbsp;What you need to have:&nbsp;<ul><li>A Bachelor's degree in Information Technology, Computer Science, Finance&nbsp;or a related field.</li><li>A Master's degree or relevant certifications (e.g., CRISC, CISM, CISA, CISSP) is a plus.</li><li>Minimum of 2 years of experience in ICT risk management within the banking, financial, or consulting industry, with a proven track record of assessing, mitigating, auditing ICT related operational risks.</li><li>Extensive knowledge of ICT infrastructure, systems, and emerging technologies.</li><li>Strong understanding of regulatory requirements related to ICT risk management (e.g., Basel III, GDPR, FFIEC, DORA).</li><li>Excellent communication and presentation skills to convey complex technical concepts to non-technical stakeholders.</li><li>Fluency in English, both written and oral.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and collaboratively within a team.</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Non-Financial Risks Control Specialist (Technology)

The Business Continuity Senior Specialist, as part of the bank’s Operational Effectiveness &amp; Organization business area, will be working closely with various business &amp; technology units of the Bank with the objective of ensuring the bank's preparedness and resilience in the face of potential crises as well as the appropriate handling and coordination of crisis events if they occur. The responsibilities include the activation and coordination of the of the Crisis Management Process, the activation and coordination of the of the Business Continuity Plan, as well as the composition of post incident review reports. The ideal candidate shall possess a deep understanding of risk management, operational continuity and innovative engineering practices designed to challenge and strengthen the bank's systems and processes.&nbsp;What you will be doing&nbsp;Crisis Management• Coordination of the development, evaluation, signoff and distribution of crisis management plans and policies • Coordination of educational initiatives about crisis management handling&nbsp; • In case of a crisis event &nbsp; &nbsp;o Invocation and coordination of the crisis management team &nbsp; &nbsp;o Provide support to the COO during the handling of the crisis event &nbsp; &nbsp;o Coordination of all involved parties &nbsp; &nbsp;o Estimation of the financial and non-financial impact of the event &nbsp; &nbsp;o Composition of post incident review reports&nbsp; Business Continuity Management• Coordination of the development, evaluation, signoff and distribution of business continuity plans as well as for their completeness • Coordination of educational initiatives about business continuity management&nbsp; • Activation of the business continuity plan and &nbsp; &nbsp;o Coordination of the recovery actions and assessment of their effectiveness &nbsp; &nbsp;o Estimation of the financial and non-financial impact of the event &nbsp; &nbsp;o Composition of post incident review reports and update of business continuity plans Chaos Engineering (optional)• Introduce Chaos Engineering practices to proactively identify weaknesses in the bank's systems and processes. • Design and coordinate the execution of experiments to test the resilience of various systems and processes under unexpected conditions. • Analyze the results of chaos engineering experiments and recommend improvements to enhance system and process robustness. • Collaborate with IT, Cybersecurity and Enterprise Risk Management teams to ensure that chaos engineering practices are integrated into the bank's overall IT risk management framework. • Stay abreast of emerging trends and technologies in chaos engineering and incorporate best practices into the bank's operations.&nbsp;What you need to have &nbsp;&nbsp;• A Bachelor's degree in Business Administration, Information Technology, Engineering, Risk Management or any other related discipline; Master's degree preferred. • Minimum of 10 years of experience in crisis management and business continuity planning. Ideally at least 5 of them shall be in the banking or financial services sector. • Experience with chaos engineering tools and methodologies will be considered a plus • Proven track record of successfully managing critical incidents and implementing effective business continuity strategies. • Strong analytical skills and ability to assess complex risk scenarios. • Excellent stakeholder management and presentation/communication skills • Excellent influencing and project/time management skills, with the ability to coordinate cross-functional teams and interact with senior management. • Proactive and self-motivated with a strong sense of responsibility. • Detail-oriented and capable of managing multiple priorities simultaneously. • Resilient and adaptable; able to remain calm and effective under pressure. • Knowledge of regulatory requirements and industry best practices related to crisis management and business continuity. • Certifications in crisis management, business continuity, or risk management (e.g., Certified Business Continuity Professional - CBCP, Certified Risk Manager - CRM) will be considered a plus &nbsp;What we offer &nbsp; It’s all about our people. At Alpha Bank, you will enjoy: &nbsp; • &nbsp; &nbsp;A friendly and collaborative working environment that supports taking initiative and action. • &nbsp; &nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work. • &nbsp; &nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects. • &nbsp; &nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community. • &nbsp; &nbsp;Flexible working options. • &nbsp; &nbsp;A competitive salary and benefits. &nbsp; All applications will be acknowledged and treated in utmost confidence.

Business Continuity Senior Specialist

As a Non-financial risks specialist you will play an active role in the implementation of the Group's non-financial risk management framework in cooperation with the relevant Business Areas, with a focus on the management of events and third-party legal claims against the Bank and Group companies.What you will be doing&nbsp;<ul><li>Communicate with the involved Business Areas regarding the management of third-party legal claims against the Bank and Group companies.</li><li>Record the non-financial risk events and third-party legal claims against the Bank and Group companies in the Non-Financial Risk Management System (RSA Archer).</li><li>Support the 1st LoD in capturing, analyzing, and reporting operational risk events, ensuring lessons learned are integrated into controls.</li><li>Support business units in investigating incidents, identifying root causes, and implementing corrective actions.</li><li>Support in the definition, introduction, and update of KRIs to ensure early identification and monitoring of legal risk.</li><li>Participate in the quarterly third-party legal claims provisioning process. Specifically:</li></ul>(a) Make the relevant data entries of changes to lawsuit provisions in the internal non-financial risk event database.(b) Participate in the reconciliation process of the amounts of lawsuit provisions between the internal non-financial risk event database and accounting books.(c) Perform a series of logical completeness and content accuracy checks (Data Quality checks) of the claims files sent by the competent Business Areas.What you need to have&nbsp;<ul><li>A Bachelor’s or master’s degree in finance, Risk Management, Economics, or related field.</li></ul><ul><li>A Master's degree is considered a plus.</li></ul><ul><li>Minimum of 3 years of working experience in relevant roles.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Microsoft Officer tools usage (Word, Excel, Powerpoint).</li><li>Proficient in English, both written and verbal.</li><li>Ability to work independently and collaboratively within a team.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Operational Risk Specialist

As Customer Service Officer you will play a crucial role in delivering exceptional service to our Bank's Wholesale Banking Customers, ensuring seamless and efficient operations at the Corporate Service Center which serves exclusively Large Corporate BusinessesWhat you will be doing • &nbsp; &nbsp; Take the lead in delivering exceptional service to Wholesale Banking Customers during daily transactions, ensuring an outstanding Customer Experience. • &nbsp; &nbsp; Participate in the execution of daily transactions and Branch Activities to our Wholesale Banking Customers • &nbsp; &nbsp; Ensure compliance with internal policies, procedures, and the applicable regulatory framework • &nbsp; &nbsp; Create reports on the overall Customer satisfaction and submit them to the Corporate Service Center management. • &nbsp; &nbsp; Support document management and filing needs. • &nbsp; &nbsp; Deal with various administration and control tasks.&nbsp;&nbsp;What you need to have&nbsp;• &nbsp; &nbsp; A Bachelor’s degree in Finance, Accounting, Economics, Engineering, or related field • &nbsp; &nbsp; A minimum of four (4) years of experience in a Customer Service role especially for Businesses or Wholesale Banking Segments (Transactions and Branch Activities) • &nbsp; &nbsp; Bank of Greece A1 Investment Certification • &nbsp; &nbsp; Certificate of Professional Knowledge of Insurance-based Investment Products (Bancassurance BA) • &nbsp; &nbsp; Results and Quality Orientation • &nbsp; &nbsp; Attention to detail.&nbsp; • &nbsp; &nbsp; A Customer-centric mindset and a passion for improving Customer experiences.&nbsp; • &nbsp; &nbsp; Proficient use of the MS Office suite (especially Excel and PowerPoint). • &nbsp; &nbsp; Excellent command of the English and Greek languages (written and spoken).&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Customer Service Officer - CSO

As a Customer Service Performance Monitoring &amp; Business Development Specialist, with a focus on IVR Design &amp; Monitoring you will be responsible for supporting the Bank’s IVR (Interactive Voice Response) platform from an operational and technical perspective. The role includes the design, optimization, and monitoring of IVR flows in collaboration with internal IT teams, Customer Service stakeholders and external vendors. You will play a key role in ensuring a seamless and customer-friendly IVR experience, aligned with business goals and customer service performance standards. &nbsp;What you will be doing • &nbsp; &nbsp;Support the design, maintenance, and optimization of IVR call flows and routing logic, ensuring they align with the Bank’s service model and customer journey strategy. • &nbsp; &nbsp;Monitor IVR usage patterns, performance metrics and performance to proactively identify areas for improvement. • &nbsp; &nbsp;Collaborate closely with internal IT teams, external technology providers and Customer Service units to deliver enhancements and resolve technical issues in the IVR platform. • &nbsp; &nbsp;Participate in requirements gathering, documentation, and testing of new or updated IVR flows. • &nbsp; &nbsp;Collaborate with cross-functional teams to integrate IVR systems with other business systems, such as customer relationship management (CRM) platforms • &nbsp; &nbsp;Work with analytics and reporting teams to integrate IVR data into broader service performance dashboards and decision-making tools. • &nbsp; &nbsp;Stay informed about industry trends and best practices in IVR technology, and recommend innovative solutions to continuously enhance our customer experience.&nbsp;What you need to have • &nbsp; &nbsp;A Bachelor’s degree in in Business Administration, Engineering, Telecommunications or related fields • &nbsp; &nbsp;A Master’s degree or specialization in Customer Experience or Technology Management will be considered an asset. • &nbsp; &nbsp;At least 3 years of experience in IVR system support, telephony platforms, or customer service process design. • &nbsp; &nbsp;Strong collaboration and coordination skills, with the ability to translate business needs into technical requirements. • &nbsp; &nbsp;Experience working with IT departments or vendors on technical implementations or incident resolution. • &nbsp; &nbsp;Good understanding of reporting and monitoring tools related to IVR and call flows. • &nbsp; &nbsp;Excellent command of the Greek and English language (both written and spoken).What we offer &nbsp; It’s all about our people. At Alpha Bank, you will enjoy: &nbsp; • &nbsp; &nbsp;A friendly and collaborative working environment that supports taking initiative and action. • &nbsp; &nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work. • &nbsp; &nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects. • &nbsp; &nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community. • &nbsp; &nbsp;Flexible working options. • &nbsp; &nbsp;A competitive salary and benefits. &nbsp; All applications will be acknowledged and treated in utmost confidence.

CS Performance Monitoring and Business Development Specialist Ι IVR Design & Monitoring

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