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As an e-Commerce Operations Manager, you will play a critical role in developing and scaling e-Commerce Operations within our Warehouse. By combining strong warehouse operations management with e-Commerce expertise, you will help build a robust, scalable, and customer-centric fulfillment operation aligned with Pet City’s quality standards and growth plans. Your strong organizational, problem-solving, and cross-functional collaboration skills—together with your hands-on experience in Warehouse and e-Commerce Operations and, of course, your love for pets—will help you thrive in this role!&nbsp;Key Responsibilities:• Manage the day-to-day operations of the e-Commerce Warehouse, ensuring smooth execution across Fulfillment, Last Mile, and Stock teams• Assign daily tasks, monitor team productivity, and ensure optimal workforce utilization• Ensure timely order fulfillment and strict adherence to agreed SLAs (Service Level Agreements)• Implement, monitor, and continuously improve Standard Operating Procedures (SOPs), ensuring consistency, quality, and operational excellence• Track, analyze, and improve key operational KPIs (productivity, order accuracy, on-time delivery, cost per order)• Act as a key point of contact between Warehouse Operations and the e-Commerce team, contributing to the development of the e-Commerce function within the warehouse• Collaborate closely with Customer Experience (CX) and Commercial teams to resolve operational issues impacting customer satisfaction• Identify inefficiencies, and improvement opportunities across processes, systems, and workflows• Support the development, training, and coaching of teams on processes, systems, and performance standards• Ensure compliance with Pet City’s quality standards, safety rules, and operational guidelinesRequirements:• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field• Minimum 3–5 years of experience in Warehouse Operations, Fulfillment, or e-Commerce Operations• Strong hands-on warehouse experience is essential; this role requires daily presence on the warehouse floor• Solid understanding of e-Commerce fulfillment operations (order picking, packing, last mile delivery, returns)• Experience working with KPIs, SLAs, and performance management• Familiarity with WMS, ERP systems, and operational reporting tools• Strong collaboration skills and ability to work cross-functionally with e-Commerce, CX, and Commercial teams• Strong organizational, problem-solving, and decision-making skills• Proactive mindset with a strong focus on continuous improvement and process development• Ability to work in a fast-paced, dynamic environment and manage operational complexity&nbsp;What we offer💶Competitive compensation package🎓Opportunities to learn and grow within a dynamic and fast-growing company💼Friendly and collaborative working environment💊Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners🩺 Private health insurance coverage🏷️Employee discounts on our products and services🚀Your professional and personal success is our commitment

e-Commerce Operations Manager

Intellectica is recruiting an&nbsp;Operations Manager&nbsp;on behalf of its client, a leading provider of specialized engineering solutions for subsea cable installation and offshore energy infrastructure. Known for its commitment to technical excellence, operational reliability, and client-focused delivery, the company is expanding its project team to support a growing pipeline of complex international projects. The Operations Manager will play a pivotal role in aligning onshore logistics, offshore field execution, and cross-functional teams to ensure the seamless delivery of complex marine infrastructure projects. Based in Attiki, Greece – with international travel to global project sites for up to 4-6 months per year – the successful candidate shall report directly to the Director of Offshore &amp; Marine Construction.Key activities and responsibilities of this role include:<ul><li>Coordinate the full lifecycle of offshore and marine construction projects, ensuring smooth integration of onshore and offshore operations</li><li>Supervise vessel mobilization, execution, and demobilization, working closely with Masters, OCMs, and marine superintendents</li><li>Liaise with project managers and offshore crews to ensure task readiness, resource allocation, and real-time operational alignment</li><li>Oversee the preparation, inspection, and certification of project cargo in line with maritime safety and logistics standards</li><li>Manage the offshore operations warehouse, ensuring optimal equipment storage, maintenance tracking, and dispatch accuracy</li><li>Direct international and domestic logistics operations, including freight planning, customs compliance, and backload coordination</li><li>Plan and coordinate the mobilization of offshore personnel, ensuring certifications, travel logistics, and readiness are in place</li><li>Act as the primary point of contact for field personnel during mobilization, offshore rotation, and demobilization</li><li>Develop operational schedules, resource plans, and project dashboards to track progress and ensure timely execution</li><li>Promote and enforce adherence to HSEQ protocols, supporting safety briefings, incident reporting, and continuous improvement practices</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Engineering (e.g., Civil, Mechanical, Electrical, or Marine Engineering)</li><li>Minimum 8 years of experience in offshore project operations or marine construction environments</li><li>Demonstrated expertise in vessel mobilization, equipment logistics, and field operations support</li><li>Strong understanding of offshore construction equipment, lifting and rigging procedures, and marine transport standards</li><li>Familiarity with international logistics, customs regulations, and IMCA/DP compliance is considered an asset</li><li>Proficiency in Microsoft Project and Microsoft Planner, along with general MS Office applications</li><li>Flexible to travel 4-6 months per year</li><li>Fluency in Greek and English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Strong leadership in fast-paced environments</li><li>Operationally hands-on and detail-oriented</li><li>Clear and confident communicator</li><li>Collaborative and team-focused mindset</li><li>Proactive problem-solving and safety-driven approach</li><li>Effective multitasker under pressure</li><li>Technically proficient in logistics and tracking tools</li></ul>Apply Now

Operations Manager int-0367

Κύριες αρμοδιότητες:<ul><li>Διασφάλιση της εύρυθμης λειτουργίας του γυμναστηρίου βάσει προβλεπόμενων διαδικασιών.</li><li>Αποτελεσματική οικονομική διαχείριση του γυμναστηρίου και προσήλωση στην επίτευξη των στόχων.</li><li>Ανάπτυξη του προσωπικού με στόχο τη δημιουργία ομαδικού πνεύματος.</li><li>Εξασφάλιση της άριστης εξυπηρέτησης υφιστάμενων και υποψήφιων μελών.</li></ul>&nbsp;Ο κατάλληλος υποψήφιος θα πρέπει να διαθέτει<ul><li>Προηγούμενη επιτυχημένη προϋπηρεσία στη διοίκηση καταστημάτων.</li><li>Ισχυρές ηγετικές δεξιότητες και επιχειρηματικό προσανατολισμό.</li><li>Ικανότητα διαχείρισης, παρακίνησης, έμπνευσης και ανάπτυξης ανθρωπίνου δυναμικού.</li><li>Ευχέρεια στην επικοινωνία και στις διαπροσωπικές σχέσεις.</li><li>Ικανότητα διαχείρισης και επίλυσης προβλημάτων .</li><li>Αποτελεσματική διαχείριση χρόνου και προτεραιοτήτων για την επίτευξη των επιθυμητών αποτελεσμάτων.</li><li>Καλή γνώση Αγγλικής γλώσσας και χρήσης Η/Υ (MSOfficeκαι&nbsp;ERP&nbsp;λογισμικό σύστημα).</li><li>Αγάπη για το&nbsp;fitness.</li><li>Πτυχίο, κατά προτίμηση στη Διοίκηση Επιχειρήσεων, θα εκτιμηθεί ιδιαίτερα.</li></ul>&nbsp;Η εταιρία προσφέρει:<ul><li>Ελκυστικό πακέτο αποδοχών.</li><li>Ευκαιρίες επαγγελματικής εξέλιξης σε έναν δυναμικά αναπτυσσόμενο οργανισμό.</li></ul>

ΥΠΕΥΘΥΝΟΣ ΛΕΙΤΟΥΡΓΙΑΣ ΓΥΜΝΑΣΤΗΡΙΟΥ

At the helm of the security team, the Chief Security Officer bears the responsibility of leading the entire security operation aboard the vessel. This position requires extensive maritime security knowledge, leadership skills, and the ability to liaise with the Master SSO and Operations Manager. The Chief Security Officer ensures the implementation of the ship security plan, manages risk assessments, and oversees the competency of security guards. With a mandate to maintain uninterrupted radio communication with the team and ensure all security equipment is operational, the Chief Security Officer's role is pivotal in upholding the security and safety of everyone on board, making it a position of significant authority and responsibility within MS Security Group.Chief Security Officer Job Summary:The Chief Security Officer (CSEC) is pivotal in the cruise ship's leadership group. Their primary responsibility involves supervising and executing all security-related activities and programs to guarantee the safety, security, and welfare of passengers, crew members, and the ship. The CSEC works in close coordination with several departments, including among others the Staff Captain, Safety, Guest Services, and Human Resources, to establish a secure environment that meets and exceeds the industry standards.Key Requirements<ul><li>Extensive experience in maritime security, law enforcement, or military roles.</li><li>Extensive Knowledge of the ISPS code, Ship Security Plan, and the international code of conduct.</li><li>Extensive Knowledge of Maritime Security laws, regulations, and the Maritime Labour Convention (MLC).</li><li>Proficiency in security technology, systems, and equipment.</li><li>Demonstrated leadership abilities in managing and mentoring security teams in dynamic and multicultural environments.</li><li>Proficient English language skills in both written and verbal communication.</li><li>Excellent knowledge of Microsoft Office, Otalio/Fidelio, OPnet, X-ray Machine, WTMD, and Simfox Management Systems</li><li>Extensive problem-solving, decision-making, and crisis-management skills.</li><li>Exceptional communication and interpersonal skills.</li><li>Ability to work in a fast-paced, multicultural, and often stressful, unpredictable environment.</li><li>Strong physical fitness and excellent health condition according to the PEME and company’s policy/requirements.</li></ul>Qualifications<ul><li>MS Pre-embarkation SOP Training.</li><li>Basic Training all modules (STCW (A-VI/1-1,2,3,4))</li><li>Seaman’s Book/ Provisional Seaman Book</li><li>Crowd and Crisis Management and Human Behaviour (STCW A-V/2)</li><li>Designated Security Duties (STCW A-VI/6-2) or Ship Security Officer (STCW A-VI/5)</li><li>CVSSA</li><li>NFPS</li><li>Clean Criminal Record</li></ul>Main Responsibilities<ul><li>Report all security incidents and concerns to the SSO, Master, and the Operations Manager.</li><li>Report any problems regarding the Security, Safety, health status, or any other security-related problems to the company.</li><li>Implement and maintain the ship security plan and the client's policies.</li><li>Safeguard the lives and property of the security team, crew, and vessel.</li><li>Consult the SSO on any security-related matter.</li><li>Conduct constant ship security assessments.</li><li>Carry out competency reviews on Security Guards, ensuring that they are aware of what their job role entails and that they are effectively carrying out their duties.</li><li>Conduct risk assessments, induction trainings, and reviews for new Security Guards.</li><li>Lead and manage the onboard security team, providing guidance, training, and performance evaluations.</li><li>Oversee the onboard security operations surveillance systems, monitoring security incidents and suspicious activities.</li><li>Maintain and follow emergency response plans and procedures, including those for piracy or terrorism.</li><li>Prepare and conduct successful routine drills according to the ship security plan and SSO instructions.</li><li>Identify weaknesses and create a plan to resolve them quickly.</li><li>Conduct thorough investigations into security incidents, compiling detailed reports and recommendations.</li><li>Develop and deliver security awareness and training programs for crew members, in coordination with the SSO.</li><li>Serve as a key decision-maker during crisis situations, maintaining communication with shore/office teams.</li><li>Collaborate with Master, SSO, and MS Operations Manager to align security targets with overall operational objectives.</li><li>Collaborate with other ship's departments to ensure coordination of security objectives and compliance with safety and security protocols.</li><li>Propose, implement, and update comprehensive security policies, and procedures tailored to the cruise environment, in compliance with the ISPS Code and upon company’s approval.</li><li>Ensure the Deputy Chief Security Officer supervises and maintains the ship's security equipment.</li></ul>

Chief Security Officer

HR Specialist Sea Crete HotelsJob Purpose &amp; Key DeliverablesSeaCrete Hotels has been operating in Chania since 1990 in the area of Apokoronas.SeaCrete Hotels is a fast-growing business entity, currently operating with two hotels, targeting All-Inclusive, Beach, Family, 4 stars' vacations.Kiani Beach Resort I, is the latest member of SeaCrete Hotels family that started its operation in 2007 and since then has grown rapidly and successfully expanding it's footprint. As a result, in 2018 SeaCrete Hotels acquired the 3rd member of the family, Kiani Beach Resort II.As an HR Specialist in SeaCrete Hotels, you'll contribute to the business success by implementing the HR agenda for all the front-line employees. A wide range of responsibilities like recruitment, training, labor law implementation, health and safety and more will shape your day-to-day goals.This is a key role for an HR Specialist who can work with high sense of autonomy and accountability, able to provide effective visibility to his/her team. If you have talent and motivation, you'll find support and encouragement in every step of the way.Key Accountabilities:• Recruitment: Analyze, plan and execute all the recruitment needs of front line employees• Play an Integral Role in SeaCrete Hotels opening via ensuring proper personnel in place on time and within budget• Performance Management: Ensure optimum performance of front-line employees• Learning &amp; Development: Implement any training needed to support high performance• Labor Law: Overlook compliance with local legislation• Ensure appropriate involvement of key stakeholders in all relevant stages of the work (Accounting department &amp; Operation managers)• Compensation and Benefits: Implement recruitments within given budget• HR Technology: Utilize HR technology solutions for effective KPIs achievementEssential Requirements:• Bachelor's Degree from and/or experience in Operation roles in hotels industry. Focus on HR would be an asset• Analytical Skillset• Collaboration, communication &amp; proactive information flow to team members• Excellent command of written and spoken English and Greek• Advanced IT literacy• Familiar with systems and advocate of technology• 1-3 years of Relevant ExperienceSkills &amp; Capabilities:• Knowledge of HR processes &amp; hotel operation function• Acknowledged communication skills• Greek Labor Law• People orientation• Flexibility in way of working• Multi-tasking capability• Leadership skills, and ability to build and maintain good relationships with internal and external partners• Ability to maintain a high level of professionalism and confidentialityThe role reports dually to Operations Manager of SCH who is based in Chania. The role demands at least 7 months per annum physical base in Chania, while there is flexibility on the employee's location for the rest of the year.

HUMAN RESOURCES SPECIALIST

Key Requirements<ul><li>Extensive experience and competency in the armed security sector.</li><li>Extensive experience in the maritime working environment.</li><li>Extensive experience working in high-risk areas.</li><li>Extensive Knowledge of the ISPS code and the international code of Conduct.</li><li>Extensive Knowledge of Maritime Security laws.</li><li>Ability to lead, oversee, teach, and coach.</li><li>Ability to work well in multicultural settings.</li><li>Profound ability to adapt to a changing environment</li><li>Good written and verbal communication in the English language</li><li>Ability to work away from home for long periods of time.</li><li>Able to work in rotating shifts.</li><li>Physically and mentally fit.</li><li>A valid passport and seaman discharge book.</li><li>Clean police record.</li><li>&nbsp;Yellow fever vaccination</li></ul>&nbsp;Qualification<ul><li>STCW Basic safety training (MFF, MFA, PST, PSSR).</li><li>SSO / MSO / BMP.</li><li>Military/Police background - Training in operational combat positions.</li><li>Firearms competency.</li><li>United Guards SOP Training.</li></ul>&nbsp;Main Responsibilities<ul><li>Implementing and maintaining the ship security plan, United Guards SOP, and policies.</li><li>Safeguard the lives and property of the team, crew, and vessel.</li><li>Ensure that the vessel is properly managed and secure at all times.</li><li>Keep the awareness and vigilance of the vessel surrounding according to a designated shift schedule.</li><li>Manage the immediate response team to any incident on board and in the vessel, such as piracy or terrorism.</li><li>Once the Master invokes RUF, call FCOs according to the escalation of the situation and in accordance with the SOP, RUF, and the relevant company policies (Human Rights and Code of Conduct) and keep the Master involved at all times.</li><li>Liaise with the Master, SSO, and Operations Manager on a daily basis. UG 256 Edition 3 // Rev. 0 // 24.02.2017 // Page 2 of 2</li><li>Consult the Master on any security-related matter.</li><li>Conduct constant ship security assessments with the rest of the security team.</li><li>Carry out competency reviews on Security Guards, ensuring that they are aware of what their job role entails and that they are carrying out their duties.</li><li>Maintain uninterrupted radio communication with the team.</li><li>Carry out risk assessments, inductions, and reviews for new Security Guards</li><li>Conduct and participate in security and safety drills.</li><li>Guide the ship’s crew by teaching ways to enhance the ship’s security.</li><li>Report all security incidents and concerns to the Master and the operation manager.</li><li>Report any problems with Security Guards, safety, or any other security-based problems to the company.</li><li>Ensure that the ship's security equipment is properly operated, tested, calibrated, and maintained.</li></ul>The duties of a ship security officer might change, increase, or decrease depending on the type of vessel and situation. However main duties remain the same as mentioned above.&nbsp;Key Skills<ul><li>Sound judgment.</li><li>Sense of responsibility.</li><li>Ability to work well under pressure.</li><li>Ability to handle and resolve conflicts.</li><li>Ability to work in a team and independently.</li><li>Effective listening skills.</li><li>Analytical.</li><li>Customer Oriented.</li><li>Ability to get along well with a variety of personalities and individuals.</li><li>Charisma</li></ul>&nbsp;AuxiliaryThe following person will be responsible to take the TL place in case he is incapacitated:2IC – DTL

Team Leader

As a Greek speaking&nbsp;Operational Risk specialist with experience in managing manufacturing and/or heavy industry operations,&nbsp;you will support our teams in the assessment and auditing of client sites as well as the delivery of coaching and training to embed cultural and behavioural change in the approach to process and work place safety.&nbsp;&nbsp;&nbsp; Please note - this vacancy is not suitable for candidates with Operational Risk Management experience within financial services.&nbsp;We require experience in manufacturing, heavy industry, oil &amp; gas, or mining.&nbsp;Job requirementsWho are you?As a freelance&nbsp;subject matter expert, you can&nbsp;hit the ground running with complex safety projects with a demonstrable track record of coaching and training stakeholders at all levels within an organisation.&nbsp;You will also<ul><li>Hold a Master’s degree in Engineering / HSE / Business</li><li>Have at least 10 years of experience in Operational Risk Management &amp;&nbsp;Workplace safety training.</li><li>Have expertise in operational risk management, operations excellence, or sustainability within the Chemical, Oil &amp; Gas, pharmaceutical, manufacturing, or Utilities sectors</li><li>Have experience in the management of change and embedding a safety culture</li><li>Be fluent in Greek</li><li>Have excellent communication skills and an entrepreneurial mindset willing to develop expertise in safety and operations management</li><li>You will be interested in working on a freelance basis, able to work on short and long-term projects without any guarantees of further work.</li></ul>

Workplace Safety & Operational Risk Independent Consultant - Greece

Η θέση αναφέρεται στην/ον Operations Manager και περιλαμβάνει τις παρακάτω αρμοδιότητες:<ul><li>Διασφάλιση άριστης λειτουργίας του καταστήματος.</li><li>Επίτευξη του προϋπολογισμού και των στόχων του καταστήματος.</li><li>Προγραμματισμός του προσωπικού σύμφωνα με τις επιχειρηματικές ανάγκες.</li><li>Έλεγχος της διαθεσιμότητας εμπορευμάτων και υπηρεσιών, διατηρώντας τα αποθέματα σε καλό επίπεδο.</li><li>Παροχή υψηλού επιπέδου άμεσης και έμμεσης εξυπηρέτησης των πελατών στο κατάστημα, σύμφωνα με τις εταιρικές προδιαγραφές.</li><li>Βέλτιστη παρουσίαση των προϊόντων και των προωθητικών ενεργειών στο κατάστημα, με στόχο τη μεγιστοποίηση των πωλήσεων.</li><li>Reporting αποτελεσμάτων.</li><li>Συμμετοχή στη στελέχωση, εκπαίδευση, αξιολόγηση και ανάπτυξη των υπαλλήλων του καταστήματος.</li><li>Διασφάλιση της καλής τήρησης των εργασιακών σχέσεων καθώς και των κανόνων υγείας και ασφάλειας του προσωπικού και των πελατών.</li><li>Ενημέρωση&nbsp;του εμπορικού τμήματος με χρήσιμες πληροφορίες, ώστε να γίνει σωστός προγραμματισμός των προσφορών, των τιμών και της εξυπηρέτησης πελατών.</li><li>Ολοκληρώνει τις λειτουργικές απαιτήσεις του καταστήματος προγραμματίζοντας και αναθέτοντας εργασίες στους υπαλλήλους και παρακολουθώντας τα αποτελέσματα της εργασίας.</li><li>Διασφαλίζει τα αποτελέσματα εργασίας του προσωπικού του καταστήματος, κατευθύνοντας και συμβουλεύοντας τον βοηθό καταστήματος.</li><li>Εντοπίζει τις τρέχουσες και μελλοντικές απαιτήσεις των πελατών: καθημερινή συζήτηση με το εμπορικό&nbsp;τμήμα.</li><li>Εφαρμόζει&nbsp;σωστά το μηνιαίο εμπορικό πλάνο τοποθέτησης, που αποστέλλεται από το αντίστοιχο τμήμα.</li><li>Διασφαλίζει τη σωστή διαχείριση των εμπορευμάτων εφαρμόζοντας συστήματα και μέτρα ασφαλείας: διαχείριση αποθεμάτων, έλεγχος ημερομηνίας λήξης κ.α.</li><li>Είναι υπεύθυνη/ος για την ορθότητα των τιμών&nbsp;στο κατάστημα.</li><li>Είναι υπεύθυνος για την ασφάλεια των πελατών, των υπαλλήλων και των περιουσιακών στοιχείων του καταστήματος.</li></ul>&nbsp;Απαραίτητα προσόντα:<ul><li>&nbsp;Πτυχίο ΑΕΙ/ΤΕΙ</li><li>&nbsp;Τουλάχιστον 3ετής προϋπηρεσία σε αντίστοιχη διοικητική θέση ευθύνης στον τομέα της λιανικής.</li><li>&nbsp;Εμπειρία διοίκησης ομάδας καταστήματος τουλάχιστον 5 ατόμων.</li><li>&nbsp;Επικοινωνιακές ικανότητες, ομαδικότητα, ισχυρό εσωτερικό κίνητρο και θετική στάση.</li><li>&nbsp;Ικανότητα ανάπτυξης της ομάδας μέσω παρακίνησης.</li><li>Επιτυχής χειρισμός πολλαπλών εργασιών μέσα σε ένα περιβάλλον γρήγορων ρυθμών.</li><li>Πολύ καλή γνώση Αγγλικών.</li><li>Άριστη χρήση Η/Υ.</li></ul>

Υπεύθυνη/ος Καταστήματος

Intellectica is recruiting a highly motivated&nbsp;Product Manager&nbsp;on behalf of a leading manufacturer and distributor of medical products with a 30-year presence in the Greek market. Based in Acharnes, Attiki, Greece, and reporting directly to the Operations Manager, the successful candidate will support cross-functional operations in Product Management, Procurement, and Marketing, coordinating product documentation, managing supplier communications, contributing to marketing efforts, and driving workflow improvements through process optimization and digital tools.Key activities and responsibilities of this role include:<ul><li>Maintaining up-to-date product documentation, including technical files, specs, certifications, artworks, usage instructions, and packaging materials</li><li>Coordinating with international suppliers on offers, orders, product specifications, artwork approvals, and documentation management</li><li>Supporting technical and regulatory documentation for tenders, sales teams, and export markets</li><li>Participating in product development initiatives and monitoring item-level KPIs and profitability metrics</li><li>Collaborating with the marketing team on product presentations, brochures, promotional materials, and campaigns</li><li>Reviewing and optimizing technical content for internal and external use, including packaging and marketing assets</li><li>Assisting with stock forecasting and working closely with the Supply Chain team and external procurement partners</li><li>Contributing to workflow optimization by applying AI tools, ERP systems, and automation practices in daily tasks</li><li>Any other task that may be required from time-to-time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>A Bachelors’ Degree</li><li>At least 3 years of experience in operations, procurement, product development, or marketing, preferably within a fast-paced environment</li><li>Proficiency in the MS Office Suite</li><li>Familiarity with ERP systems and commercial operations; experience with Power BI is considered a strong plus</li><li>Tech-driven mindset with interest in AI tools and automation to enhance operational workflows</li><li>Fluent in English and Greek, with excellent written and verbal communication skills</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>&nbsp;Strong attention to detail and organizational skills, especially in managing technical documentation</li><li>Proven ability to manage multiple tasks and projects across functions</li><li>Effective communicator and team player, able to collaborate cross-functionally</li><li>Analytical mindset with solid negotiation and decision-making skills</li><li>Self-motivated and able to work independently in a fast-paced environment</li></ul>

Product Manager int-0365

TITAN Greece&nbsp;has an exciting opportunity for a&nbsp;Process Engineering Manager&nbsp;at our Patra Plant. Reporting to the Plant Manager, this role focuses on optimizing plant performance, driving process improvements, and advancing sustainability. With expertise in cement manufacturing, the Process Engineering Manager will enhance efficiency, reduce costs, and ensure compliance with health, safety, environmental, and regulatory standards.Responsibilities<ul><li>Develop and execute strategies to optimize plant production, energy efficiency, and quality standards.</li><li>Analyze operational metrics and implement process improvements to address deviations.</li><li>Conduct audits and evaluations of process equipment to ensure top-tier operations.</li><li>Collaborate with internal teams and external stakeholders to ensure compliance and seamless operations.</li><li>Mentor and develop team members, fostering a culture of innovation and continuous improvement.</li><li>Provide training and guidance on data analysis, technical processes, and procedural knowledge.</li><li>Promote and implement sustainable practices, including alternative fuels and raw materials.</li><li>Stay updated on industry trends, integrating best practices into operations.</li><li>Manage resources, budgets, and timelines for installations, upgrades, and performance improvements.</li><li>Support and implement annual PPIP initiatives and process improvement plans.</li><li>Monitor and assess the impact of improvements, driving cost reductions and KPI achievement.</li><li>Ensure compliance with health, safety, and environmental regulations.</li></ul>Qualifications<ul><li>Master’s degree in Chemical Engineering, Process Engineering, or related field.</li><li>6+ years of experience in cement production, cement quality control, or process engineering, with at least 3 years in a leadership role within the cement or manufacturing industry.</li><li>Proven expertise in optimizing manufacturing processes, managing complex projects, and leading diverse teams.</li><li>Good knowledge and exposure to process tools and the latest developments.</li><li>In-depth knowledge of cement production processes, equipment, environmental standards, CO2 emissions, and quality control.</li><li>Knowledge of safety, environmental, and regulatory standards related to cement manufacturing.</li><li>Knowledge of energy audits.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Familiarity with sustainability practices and alternative resource utilization is a plus.</li></ul>What we offer<ul><li>Private health insurance</li><li>Pension plan</li><li>Annual checkup</li><li>Performance bonus</li><li>Prepaid cards for supermarket</li><li>Learning and Development opportunities</li><li>Internships and summer schools for employee children</li><li>Wellness programs and special offers</li></ul>&nbsp;

Process Engineering Manager 24570

Intellectica is recruiting a&nbsp;Logistics &amp; Operations Coordinator&nbsp;on behalf of its client, a leading provider of engineering solutions for subsea cable installation and offshore energy infrastructure. With a strong focus on technical excellence and reliable project delivery, the company is expanding its team to support a growing portfolio of international projects. The Logistics &amp; Operations Coordinator will coordinate onshore logistics and offshore mobilizations to support the timely and compliant execution of global marine operations. Based in Attiki, Greece, the role reports to the Operations Manager and involves occasional international travel.Key activities and responsibilities of this role include:<ul><li>Coordinate global transportation of project equipment, tools, and machinery via sea, air, and road freight</li><li>Manage documentation and procedures for temporary imports/exports, ATA carnets, and customs clearance</li><li>Liaise with customs brokers, port agents, freight forwarders, and local authorities for regulatory compliance</li><li>Support selection and coordination of mobilization/demobilization bases, yards, and quayside facilities</li><li>Ensure cost-effective logistics aligned with project schedules and offshore mobilization timelines</li><li>Provide on-the-ground logistics support during vessel mobilizations and site operations</li><li>Track shipments, maintain accurate records, and report deviations or delays to project teams</li><li>Manage logistics budgets and contribute to accurate cost forecasting for mobilization activities</li><li>Support risk assessments and contingency planning for logistics operations</li><li>Ensure adherence to international trade, transport, and environmental regulations</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Engineering (e.g., Civil, Mechanical, Electrical, or Marine Engineering)</li><li>Minimum 5 years of experience in logistics and operations, preferably in offshore, marine, or energy sectors</li><li>Solid knowledge of customs regulations, temporary import/export processes, and bonded cargo handling</li><li>Proven experience in coordinating international logistics for complex projects across multiple regions</li><li>Familiarity with offshore mobilizations, vessel loading, and equipment interface management</li><li>Relevant certifications or technical background in logistics, shipping, or international trade is a plus</li><li>Excellent command of Greek and English (spoken and written)</li><li>Proficiency in MS Office (especially Excel, Outlook, Word) and logistics software</li><li>Willingness to travel occasionally for site visits, inspections, or mobilizations</li></ul>Core competencies of a successful candidate:<ul><li>Strong organizational skills</li><li>Operationally hands-on and detail-oriented</li><li>Clear and confident communicator</li><li>Collaborative and team-focused mindset</li><li>Proactive problem-solving and safety-driven approach</li><li>Effective multitasker under pressure</li><li>Technically proficient in logistics and tracking tools</li></ul>

Logistics & Operations Coordinator int-0378

A key role position in planning, organizing, and executing various events while also contributing to the overall sales strategy. The Events Manager will be responsible for creating memorable experiences that enhance our brand image and drive engagement with our target audience according to the strategy of the Director of Sales and Marketing.&nbsp;&nbsp;Key Responsibilities:Event Planning and Execution:<ul><li>Conceptualize, plan, and execute a variety of events, including conferences, weddings, anniversaries etc</li><li>Coordinate all aspects of events, from venue selection and logistics to vendor management and on-site coordination.</li><li>Ensure seamless execution of events, paying attention to details to provide a positive experience for attendees.</li><li>Post-Event Evaluation: Conduct post-event analysis, gather feedback from clients and attendees, review financial results, and hold debriefing meetings with staff to improve future events.</li></ul>Sales and Marketing:<ul><li>Marketing and sales: Assist with sales efforts, develop marketing plans to generate event revenue, and promote events..</li><li>Conducting Site Inspections and Tours: Greet potential clients and conduct professional tours of the hotel's event spaces and facilities, highlighting unique selling points to secure bookings.</li><li>Converting Inquiries into Bookings: Respond promptly to all customer inquiries and guide potential customers through the sales process to close deals and fill the hotel's event calendar.</li></ul>Operational:<ul><li>Client Consultation and Planning: Meet with clients to understand their event objectives, requirements, budget, and preferences (e.g., menu, decor, entertainment). Draft proposals and detailed event plans.</li><li>Logistics and Operations Management: Oversee all logistical aspects, including venue selection/setup, scheduling, coordinating catering, audiovisual needs, decor, and managing group room blocks/meeting space for assigned groups.</li></ul>On-site supervision: Oversee all on-site operations during events, including supervising staff like waiters and technical crews, and resolving any issues that arise.&nbsp;Qualifications:&nbsp;<ul><li>University Degree in Marketing or relevant field; master’s degree will be considered as an asset.</li><li>Minimum 3 years’ experience in relevant role, ideally in the Hospitality industry.</li><li>Team player and energetic attitude essential for this role</li><li>Familiarity with F&amp;B and Events concepts.</li><li>Proven ability to manage effectively, strong critical thinking and evaluation skills</li><li>Fluent in written and spoken English</li><li>Ability to travel as needed (driving license a must)</li><li>Third language will be considered a plus.</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.&nbsp;

Events Manager

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Team Lead working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits

Croatian Speaking Team Lead, Service Delivery - Bilingual

What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) .Visit https://mybenefits.ttec.com/ for more information.

German Speaking Team Lead, Service Delivery - Bilingual

ou will take part in challenging global / regional / local deployments, acting as a trainer, in order to implement a well-structured and very advanced Operational Excellence transformation in a number of plants and production lines of the Group, collaborating closely with internal/external and local / plant resources. Key responsibilities will involve:&nbsp;<ul><li>Using your technical knowledge and skills, will drive specific transformations in the Plant’s manufacturing &amp; supply chain functions with the aim to transfer capabilities from Operational Excellence Processes, Systems &amp; Tools to the plant’s teams.</li><li>Spend most of your time in Plant’s sites to train, coach and develop teams, both leadership and shop floor personnel, deploying an advanced Operational Excellence program and focus on developing and building employees' capabilities through training, coaching and hands-on support.</li><li>Perform analysis of production/maintenance/quality data and create end to end loss trees, in order to understand current state and identify main losses and areas of improvement linked to KPI target setting.</li><li>Collaborate closely with Plant Continuous Improvement Mgr. and Plant internal leadership teams, as well as with Central Teams on the development of processes.</li><li>Become the change advocate through the transformation journey, coach Plant Leaders through the implementations, and support Plant functional leaders to build their knowledge in new systems and tools.</li><li>Communicate the vision, culture and content of Operations Excellence Program to all Plant levels, and aid in the development of the continuous improvement culture and Leadership capabilities to all levels.</li><li>Capture and disseminate Current Best Practices worthy of reapplication, diagnose activities and identify technical know-how and organization capabilities to progress continuous improvement.</li><li>Utilize advanced analytics, Lean 6σ, TPM, VSM, and other methodologies and tools, already structured in the company’s operational excellence framework.</li></ul>&nbsp;Qualifications<ul><li>A bachelor and preferably a master’s degree in Engineering or Operations Management / Industrial Management.</li><li>Minimum 5 years of working experience in Industrial Manufacturing (Production/Maintenance or Continuous Improvement functions) and/or Industrial Supply Chain Operations.</li><li>Knowledge of industrial Health &amp; Safety procedures.</li><li>Knowledge and working experience of Lean methodologies and tools (Lean 6σ).</li><li>Availability to travel, as most of the working time will be allocated in the Manufacturing Plants of Viohalco’s Business Segments, and availability to relocate for short-term assignments (5 - 6 months within the year with flex arrangements) according to annual deployment plans.</li><li>Advanced business writing/speaking, communication &amp; presentation skills both in Greek and English.</li><li>Strong ability to teach, coach, and develop others.</li><li>Base Location: Thessaloniki (preferrable) or Athens.</li></ul>&nbsp;The Company offers<ul><li>A unique opportunity to thrive in one of the pioneering companies in Greek manufacturing industry.</li><li>Continuous learning and capability building, through a best-in-class operations excellence program.</li><li>Diverse Industrial Experience gained in diversified factories.</li><li>Competitive remuneration package</li><li>Car &amp; Allowances</li><li>Life &amp; Health Insurance Plan</li></ul>&nbsp;

SENIOR TRAINER (3669)

The Operational Excellence Senior Trainer job position has the main purpose to contribute to the deployment &amp; expansion of the Group Operations Excellence Program to the Manufacturing Plants of Viohalco’s Business Segments.&nbsp;ResponsibilitiesYou will take part in challenging global / regional / local deployments, acting as a trainer, in order to implement a well-structured and very advanced Operational Excellence transformation in a number of plants and production lines of the Group, collaborating closely with internal/external and local / plant resources. Key responsibilities will involve:&nbsp;<ul><li>Using your technical knowledge and skills, will drive specific transformations in the Plant’s manufacturing &amp; supply chain functions with the aim to transfer capabilities from Operational Excellence Processes, Systems &amp; Tools to the plant’s teams.</li><li>Spend most of your time in Plant’s sites to train, coach and develop teams, both leadership and shop floor personnel, deploying an advanced Operational Excellence program and focus on developing and building employees' capabilities through training, coaching and hands-on support.</li><li>Perform analysis of production/maintenance/quality data and create end to end loss trees, in order to understand current state and identify main losses and areas of improvement linked to KPI target setting.</li><li>Collaborate closely with Plant Continuous Improvement Mgr. and Plant internal leadership teams, as well as with Central Teams on the development of processes.</li><li>Become the change advocate through the transformation journey, coach Plant Leaders through the implementations, and support Plant functional leaders to build their knowledge in new systems and tools.</li><li>Communicate the vision, culture and content of Operations Excellence Program to all Plant levels, and aid in the development of the continuous improvement culture and Leadership capabilities to all levels.</li><li>Capture and disseminate Current Best Practices worthy of reapplication, diagnose activities and identify technical know-how and organization capabilities to progress continuous improvement.</li><li>Utilize advanced analytics, Lean 6σ, TPM, VSM, and other methodologies and tools, already structured in the company’s operational excellence framework.</li></ul>&nbsp;Qualifications<ul><li>A bachelor and preferably a master’s degree in Engineering or Operations Management / Industrial Management.</li><li>Minimum 5 years of working experience in Industrial Manufacturing (Production/Maintenance or Continuous Improvement functions) and/or Industrial Supply Chain Operations.</li><li>Knowledge of industrial Health &amp; Safety procedures.</li><li>Knowledge and working experience of Lean methodologies and tools (Lean 6σ).</li><li>Availability to travel, as most of the working time will be allocated in the Manufacturing Plants of Viohalco’s Business Segments, and availability to relocate for short-term assignments (5 - 6 months within the year with flex arrangements) according to annual deployment plans.</li><li>Advanced business writing/speaking, communication &amp; presentation skills both in Greek and English.</li><li>Strong ability to teach, coach, and develop others.</li><li>Base Location: Thessaloniki (preferrable) or Athens.</li></ul>&nbsp;The Company offers<ul><li>A unique opportunity to thrive in one of the pioneering companies in Greek manufacturing industry.</li><li>Continuous learning and capability building, through a best-in-class operations excellence program.</li><li>Diverse Industrial Experience gained in diversified factories.</li><li>Competitive remuneration package</li><li>Car &amp; Allowances</li><li>Life &amp; Health Insurance Plan</li></ul>

OPERATIONAL EXCELLENCE PROFESSIONAL (Senior Trainer) (3669)

The Customer Service Specialist represents first point of contact for Red&nbsp;Bull Customers providing support as well to the internal customers/stakeholders. He/she is responsible for the supply chain execution of finished goods &amp; visibility items and for the execution of the order to cash process. Distills and quantifies key category opportunities (strategic category development through category vision). Works closely with the Trade Marketing team to build the right TM activities with the right execution.RESPONSIBILITIESAreas that play to your strengthsAll the responsibilities we'll trust you with:Collapse all<ul><li>ORDER AND CUSTOMER SERVICE MANAGEMENT<ul><li>Ownership of the end-to-end order management process, for both finished</li><li>goods and VISITs in SAP, including events and services of RB coolers/VISIT items.</li><li>Jointly accountable for driving customer satisfaction and meeting customer related KPIs, ensuring alignment with corporate service standard</li><li>Monitor end-to-end deliveries from 3PL to customers.</li><li>Maintain and update customer master data, including pricing in CPM.</li><li>Ensure timely and accurate preparation of all legalized order</li><li>documentation.</li><li>Act as the key interface with logistics providers.</li><li>Manage the end-to-end resolution of consumer complaints.</li><li>Act as liaison for customer requests related to internal and external certificates.</li></ul></li><li>SYSTEM, PROCESSES &amp; COMPLIANCE<ul><li>Ensure that all processes are executed in compliance with corporate governance and guidelines, escalating deviations to the Key User and</li><li>Operations Manager, while actively contributing to process improvements.</li><li>Oversee goods movement transactions in SAP.</li><li>Maintain and organize all relevant documentation (manuals, guidelines, BPPs), ensuring systematic filing and easy access in line with corporate standards.</li><li>Execute and monitor month-end and year-end closing activities, ensuring the timely completion of all periodic tasks.</li><li>Support the review and reconciliation of invoices, ensuring alignment with contractual terms and corporate policies.</li></ul></li><li>CONTINUOUS IMPROVEMENT &amp; OPERATIONAL EXCELLENCE<ul><li>Contribute to continuous improvement projects and product performance testing (such as Hotpacks), ensuring alignment with operational excellence goals.</li><li>Oversee the efficient delivery of product samples to Quality Management, ensuring alignment with quality assurance and compliance standards.</li></ul></li><li>ADMINISTRATIVE &amp; FLEET MANAGEMENT SUPPORT<ul><li>Support the organization of meetings, including agenda preparation, travel logistics, car rentals, hotel bookings, and dinner arrangements.</li><li>Oversee the company fleet management, including leasing, maintenance, insurance, and allocation, in close collaboration with Finance, HR, and in alignment with corporate policies.</li><li>Ensure contract compliance, vendor coordination, and cost efficiency, while monitoring and reporting fleet related KPIs.</li><li>Lead the organization and evaluation of fleet related tenders by collecting and analyzing data, conducting cost/benefit assessments, and implementing the required exercises to support optimal decision-making and execution.</li></ul></li></ul>EXPERIENCEYour areas of knowledge and expertisethat matter most for this role:<ul><li>Strong attention to detail, structured and accurate.</li><li>Strong communications skills (verbal and in writing)</li><li>Customer-focused, with strong interpersonal skills and a professional telephone manner.</li><li>Effective under pressure with strong prioritization and multitasking.</li><li>Ability to multi-task essential</li><li>Proactive, empathetic, and patient professional, with advanced problem[1]solving skills and strong capability in data-driven analysis</li><li>Focus on process improvement and collaboration.</li><li>ERP knowledge (preferably SAP) with advanced Excel.</li><li>Fleet Management: vendor coordination, contracts, KPIs.</li><li>Fleet tenders: data collection, evaluation, implementation.</li></ul><ul><li>Travel 10-20%</li></ul>

Customer Service Specialist

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

As our Operations Specialist - Courier Supply, you will be responsible for the supply operations in our region and making sure that couriers have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants &amp; retailers to the customers.In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills!&nbsp;What you'll be doing<ul><li>Identify and suggest new opportunities to improve courier supply through data-driven insights and industry trends.</li><li>Use analytical tools and judgment to balance courier supply and demand, ensuring optimal delivery operations.</li><li>Collaborate with internal teams and external partners (e.g., fleet companies) to align on courier supply goals and strategies.</li><li>Share process improvement ideas and support the development of scalable supply operations.</li><li>Execute and follow up on initiatives prioritized by your manager or team lead, with the opportunity to take ownership of larger projects and workstreams.</li><li>Support the operations supply team in managing courier supply, resolving daily challenges, and ensuring timely deliveries.</li><li>Onboard, retain and grow the number of happy Courier Partners on Wolt’s platform, to ensure a healthy and sustainable delivery operation.</li></ul>Our humble expectations<ul><li>A strong sense of ownership and initiative,&nbsp; you don’t wait to be told what to do, and you’re always looking for ways to improve.</li><li>Excellent interpersonal and communication skills, you enjoy connecting with people and motivating those around you.</li><li>A fast learner who can balance attention to detail with a clear view of the bigger picture.</li><li>A hands-on problem solver who thrives in a fast-paced, ever-changing environment.</li><li>The ability to collaborate effectively across teams and manage relationships with multiple stakeholders.</li><li>Strong analytical thinking and proficiency with tools such as Excel; knowledge of Looker is a plus</li><li>Fluency in Greek and English is required.</li></ul>

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