What you'll do
- Manage local service operations and day-to-day execution across the extended value chain
- Build customer focus and improve loyalty through high-quality service and satisfaction initiatives
- Execute the local operations strategy in alignment with broader business objectives
- Manage the end-to-end service value chain from order intake through service delivery
- Monitor operational KPIs, take corrective action, and implement continuous improvement initiatives
- Plan resources to balance customer demand with operational capacity
- Identify customer improvement opportunities and partner with account teams to support business growth
- Promote operational excellence through quality assurance, quality control, and quality standards and processes
- Ensure Health, Safety & Environment compliance and adherence to integrity and applicable requirements
- Guide, motivate, coach, and develop direct and indirect reports
Key requirements
- 3+ years' experience
- Service operations management and service operations leadership
- Operational performance management, resource planning, and operational KPIs
- Continuous improvement methodologies and change management
- Customer service excellence and stakeholder management
- ERP systems and service management systems
- Problem-solving, communication, quality assurance and quality control, and Health, Safety & Environment compliance
- Electrical Engineering / Any Field
Benefits
- The role offers a hybrid work model.
- It provides an opportunity to advance customer success by developing capable teams and promoting long-term business growth.
About the job
In this role, you will have the opportunity to manage local service operations with accountability for day-to-day execution, satisfying customer expectations through efficient operational performance. Each day, you will run lean and faultless operations across the extended value chain, optimizing…
About the company
Industries are the beating heart of the modern world. They power us; protect us; move and connect us; make things for us.
Today, how industries run is critical. From energy, power and mining to building, transport, manufacturing, and more – they need to meet the global demand, be more sustainable, efficient, and manage transitions. To them, "running” is no longer enough – they need to outperform.
At ABB, we are on a mission to help industries outrun – leaner and cleaner.
With our leading technologies in electrification and automation, we help all industries run at high performance and become more productive, efficient and sustainable so they can outperform.
We call this ‘Engineered to Outrun.’
About the company
Industries are the beating heart of the modern world. They power us; protect us; move and connect us; make things for us.
Today, how industries run is critical. From energy, power and mining to building, transport, manufacturing, and more – they need to meet the global demand, be more sustainable, efficient, and manage transitions. To them, "running” is no longer enough – they need to outperform.
At ABB, we are on a mission to help industries outrun – leaner and cleaner.
With our leading technologies in electrification and automation, we help all industries run at high performance and become more productive, efficient and sustainable so they can outperform.
We call this ‘Engineered to Outrun.’