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H ALTERLIFE απασχολεί πάνω από 1.700 εργαζομένους σε Ελλάδα και Κύπρο.Το να γίνεις στέλεχος στην ALTERLIFE, μπορεί να αποδειχθεί μια εξαιρετική ευκαιρία να διευρύνεις τους ορίζοντές σου και να βιώσεις εκ των έσω πώς είναι το να εργάζεσαι στην μεγαλύτερη κοινότητα fitness στην Ελλάδα.Στόχος μας είναι να προσφέρουμε ένα ασφαλές, ευχάριστο και σύγχρονο περιβάλλον εργασίας όπου οι εργαζόμενοί μας θα αισθάνονται ικανοποίηση και κίνητρο για αποτελέσματα και δημιουργία, θα απολαμβάνουν τη συνεργασία με τους συναδέλφους τους και θα εξελίσσονται τόσο επαγγελματικά, όσο και προσωπικά μέσα από τη δουλειά τους.Με άριστες συνθήκες εργασίας, με συνέχεις εκπαιδεύσεις, με σύστημα ανταμοιβών και συνεχείς προοπτικές εξέλιξης σε περιμένουμε να κάνεις το επόμενο βήμα στη καριέρα σου!

Club Manager

💼 Your everyday work-life&nbsp;<ul><li>Report to Warehouse Operations Network Director and be responsible for leading and coordinating a workforce of ~100 people, including internal employees and 3rd party resources</li><li>Direct and indirect people management in a multi-shift, high-volume warehouse environment work with management teams to observe disciplinary issues, attendance and performance of direct reports</li><li>Maintain high customer satisfaction levels through excellence in dispatching, identifying, receiving and ensuring quality of products</li><li>Active involvement in the upcoming SAP EWM implementation, acting as a key operational stakeholder</li><li>Collaboration with central supply chain, planning, customer service, IT and external partners</li><li>Act as primary escalation point for warehouse operational issues and-user adoption</li><li>Measure and address the effectiveness of employee performance and warehousing activities</li><li>Identify operations needing development and institute innovations to adjust current work practices and procedures</li><li>Ensure full compliance with H&amp;S legislation, internal policies and ISO standards</li></ul>&nbsp;🚀 As an ideal fit, you should have<ul><li>Bachelor’s in Supply Chain Management, Business Administration, or Logistics</li><li>Academic background in STEM fields (Engineering, Mathematics, Operations Research or related disciplines) is a plus, supporting data-driven decision making and process optimization&nbsp;</li><li>Established warehouse supervisory expertise</li><li>Understanding of WMS &amp; SAP software</li><li>Knowledge of conventional management and warehousing fundamentals&nbsp;</li><li>Strong people leadership skills, with the ability to inspire teams through change and operational complexity</li><li>Excellent interpersonal and communication abilities</li></ul>&nbsp;💎 What we offer&nbsp;<ul><li>Continuous training in new technologies and tools</li><li>Career development and growth opportunities</li><li>Competitive bonus scheme, performance-based</li><li>Group health/medical insurance package</li><li>Internal wellbeing initiatives&nbsp;</li></ul>&nbsp;⭐ Join&nbsp;#teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.&nbsp;

Distribution Center Supervisor

We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic IS/ Call Center Systems Specialist&nbsp;to be part of our Call Center Systems team.&nbsp;You have a challenging mission for:&nbsp;ensuring smooth operation, optimization, and high availability of ACD, IVR, dialer, and VoIP systems. You will handle advanced troubleshooting, implement upgrades, support security and capacity planning, and drive continuous improvements in call center technologies.What&nbsp;you will&nbsp;do:<ul><li>Manage and maintain call center systems (ACD, IVR, dialers, VoIP).</li><li>Perform system upgrades, patches, and configuration changes.</li><li>Monitor system performance and ensure high availability.</li><li>Provide second-level and third-level support for system-related issues.</li><li>Diagnose and resolve complex telephony and application problems.</li><li>Collaborate with vendors and internal teams for escalated issues.</li><li>Configure call routing, IVR menus, and agent profiles.</li><li>Optimize workflows and implement new technologies to improve efficiency.</li><li>Prepare technical documentation for internal use.</li><li>Generate performance reports and assist in capacity planning.</li><li>Help ensure compliance with data protection and security standards.</li><li>Support implementation of access controls.</li><li>Assist in planning and deploying new call center technologies.</li><li>Participate in testing and quality assurance for new implementations.</li><li>Stay updated on emerging call center technologies.</li><li>Suggest improvements to enhance system reliability and efficiency.</li></ul>It would be great if you have:<ul><li>A University Degree in relevant field</li><li>3+ years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Basic Knowledge of Contact Center Platforms - Familiarity with tools like Genesys, Avaya, or Cisco (basic navigation and configuration).</li><li>Understanding of Telephony Concepts</li><li>Basic knowledge of VoIP principles, call routing, and queue management.</li><li>Basic knowledge of ASR and NLU technology</li><li>Reporting Basics - Generating standard performance reports (AHT, call volumes) using built-in tools.</li><li>Troubleshooting Fundamentals - Ability to identify and escalate system issues.</li><li>Streamlining workflows for efficiency and cost-effectiveness.</li><li>Ensuring adherence to regulatory standards and internal policies.</li><li>Good communication Skills, clear interaction with team members and vendors.</li><li>Ability to follow troubleshooting guides and escalate effectively.</li><li>Having the capacity to understand the impact of systems on customer experience.</li><li>Willingness to learn new systems and processes quickly.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

IS/ Call Center Systems Specialist

Θες να κάνεις καριέρα στα&nbsp;MEGA GYM;Αγαπάς το fitness όσο και εμείς;Είσαι Υπεύθυνος Γυμναστηρίου;Συμπλήρωσε τη φόρμα ή επικοινώνησε μαζί μας στο:&nbsp;megagymcareer@gmail.com

Υπεύθυνος Γυμναστηρίου

Κύριες αρμοδιότητες:<ul><li>Διασφάλιση της εύρυθμης λειτουργίας του γυμναστηρίου βάσει προβλεπόμενων διαδικασιών.</li><li>Αποτελεσματική οικονομική διαχείριση του γυμναστηρίου και προσήλωση στην επίτευξη των στόχων.</li><li>Ανάπτυξη του προσωπικού με στόχο τη δημιουργία ομαδικού πνεύματος.</li><li>Εξασφάλιση της άριστης εξυπηρέτησης υφιστάμενων και υποψήφιων μελών.</li></ul>&nbsp;Ο κατάλληλος υποψήφιος θα πρέπει να διαθέτει<ul><li>Προηγούμενη επιτυχημένη προϋπηρεσία στη διοίκηση καταστημάτων.</li><li>Ισχυρές ηγετικές δεξιότητες και επιχειρηματικό προσανατολισμό.</li><li>Ικανότητα διαχείρισης, παρακίνησης, έμπνευσης και ανάπτυξης ανθρωπίνου δυναμικού.</li><li>Ευχέρεια στην επικοινωνία και στις διαπροσωπικές σχέσεις.</li><li>Ικανότητα διαχείρισης και επίλυσης προβλημάτων .</li><li>Αποτελεσματική διαχείριση χρόνου και προτεραιοτήτων για την επίτευξη των επιθυμητών αποτελεσμάτων.</li><li>Καλή γνώση Αγγλικής γλώσσας και χρήσης Η/Υ (MSOfficeκαι&nbsp;ERP&nbsp;λογισμικό σύστημα).</li><li>Αγάπη για το&nbsp;fitness.</li><li>Πτυχίο, κατά προτίμηση στη Διοίκηση Επιχειρήσεων, θα εκτιμηθεί ιδιαίτερα.</li></ul>&nbsp;Η εταιρία προσφέρει:<ul><li>Ελκυστικό πακέτο αποδοχών.</li><li>Ευκαιρίες επαγγελματικής εξέλιξης σε έναν δυναμικά αναπτυσσόμενο οργανισμό.</li></ul>

ΥΠΕΥΘΥΝΟΣ ΛΕΙΤΟΥΡΓΙΑΣ ΓΥΜΝΑΣΤΗΡΙΟΥ

Affidea Greece, one of the leading healthcare providers in the country, is expanding and looking for experienced&nbsp;Center Managers&nbsp;to join our growing team in Attica. With several&nbsp;brand-new&nbsp;Diagnostic Centers opening this year, we are seeking dynamic individuals to oversee their development and operations. Responsibility to staff and direct the team to:<ul><li>Manage the center ensuring high quality business activities with maximum quality, service and profitability for the organization.</li><li>Understands that the center's profits and achievements are reflected in all its operations and activities– including relationships and risk management</li><li>Meet your targets and those of the team as a whole</li><li>Manage the smooth running of the team</li><li>Contribute to the training and development of the results-driven team to achieve revenue targets in line with business plans</li><li>Maintain overall center responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification</li></ul> Day to day responsibilities&nbsp;agreed with your manager to include:<ul><li>Manage, direct and monitor the overall performance of the center</li><li>Maintain and improve mechanisms for center activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities</li><li>Direct the development of plans for the center to include management to achieve targets</li><li>Developing plans for the center's progress and growth</li><li>Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met</li><li>Reporting (content and format as agreed) monthly as agreed</li><li>Delegate authority and responsibility to team with supervision, accountability and review</li><li>Set an example for team members of commitment, center process and activities, work ethics and habits and personal character</li><li>Maintain accurate records</li><li>Responsibly use resources and control expenses to meet agreed budgetary controls</li><li>Adhere to all organization policies and procedures</li><li>Interact and co-operate with all members of the organization, its suppliers and customers</li><li>From time to time, you may be expected to be part of special projects as are reasonably required of your job role</li></ul>Job requirements<ul><li>At least 3 years&nbsp;of experience in a similar role</li><li>Bachelor's degree in business administration &amp; management</li><li>Excellent verbal and written communication skills both in Greek and English</li><li>Good understanding of business process and management, requirements and dynamics</li><li>Proficient in using MS Office</li><li>Proven ability to drive effectively a center and team</li><li>Ability to coach and develop others</li><li>Excellent interpersonal, organizational and communication skills</li><li>Ability to work in flexible hours</li></ul> What We Offer<ul><li>Attractive salary package and bonus scheme</li><li>Private Health Insurance</li><li>Professional skill development</li><li>Excellent professional environment</li><li>Ongoing career growth and skill development</li></ul>

Center Manager

As a&nbsp;Contact Center Agent,&nbsp;you will be responsible for:<ul><li>Answer inbound and outbound calls in a timely and friendly manner</li><li>Manage the incoming chat</li><li>Identify customers needs, clarify information, provide solutions and manage complaints</li><li>Manage and process customers’ requests in collaboration with other departments</li><li>Collect lead for prospective/existing customers</li><li>Manage the emails and check of supporting documents</li></ul>Knowledge, Skills &amp; Experience<ul><li>Lyceum, IEK, BSc degree</li><li>Previous experience in insurance industry/ customer support role/customer service or equivalent</li><li>Computer use competency (MS Office/ CRM system)</li><li>Excellent knowledge of English language</li><li>Certification (level A) for the provision of insurance advisory services will be considered a plus</li><li>Strong communication, negotiation and interpersonal skills</li><li>Customer focus and adaptability to different personality types</li><li>Flexibility and adaptability in performing additional tasks where needed</li></ul>What we offerOur goal is to attract the best of the best and to ensure that our people enjoy their work environment. Thus, we offer our employees a variety of benefits:<ul><li>The opportunity to work in a leading multinational insurance company with prominent positioning in the local market</li><li>Continuous training and development opportunities</li></ul>

Contact Center Agent

Reporting to the Talent Acquisition Manager for South East and South Eastern Europe Cluster, you will be responsible for providing TA expertise and value by attracting, sourcing and selecting the best talents for current and future business needs, while ensuring the best candidate and hiring manager experience.&nbsp;Key Accountabilities<ul><li>Lead Talent Acquisition, Employer Branding and Early Careers activities for Greece (Papastratos) and Cyprus (Philip Morris Cyprus)</li><li>Support the South East &amp; South Eastern Europe Cluster’s TA Strategy, being a senior member of the international team of TA experts covering a region of 11 markets and taking over team activities and cluster projects</li><li>Develop and implement effective attraction and recruiting strategies to acquire top talent in alignment with PMI’s strategic priorities in Greece and Cyprus</li><li>Utilize various sourcing methods, including job boards, social media, career events and talent pipelines, to identify and engage with potential candidates</li><li>Lead the assessment and selection process, conducting interviews and assessment centers, to ensure the acquisition of diverse talent with the required skills &amp; qualifications, potential and overall cultural fit</li><li>Partner with Hiring Managers and multiple stakeholders throughout the recruiting and selection process, acting as a trusted partner to eventually meet talent requirements and ensure a positive candidate and hiring manager experience</li><li>Closely collaborate with different Global Centers of Expertise (Candidate Lifecycle Experience, Talent Sourcing, Employer Branding &amp; Recruitment Marketing, Early Careers) to ensure alignment and deployment of the right mix of local strategies</li><li>Deliver end-to-end local Employer Branding initiatives and represent the company in conferences, career fairs and communities</li><li>Utilize AI-powered ATS, tools and dashboards to monitor talent acquisition metrics, assess the effectiveness of the process and make data-driven suggestions focused on continuous improvement</li></ul> Who you are<ul><li>Bachelor's Degree is required and a Master’s Degree in Human Resources Management will be considered a plus</li><li>4+ years of Talent Acquisition experience, preferably within a fast-paced multinational environment</li><li>Proven ability to identify and source high-caliber talent through multiple strategies and channels, including social media and other networking activities</li><li>Hands-on experience with HRMS, Applicant Tracking Systems and TA KPIs Dashboards. Experience with SAP Success Factors recruiting module will be considered a plus</li><li>Strong partnering skills with an ability to inspire trust and engage a range of stakeholders and candidates of all levels of seniority</li><li>Can-do attitude, very good problem solving and project management skills, being able to plan, prioritize and manage multiple tasks and projects in a timely and effective manner</li><li>Team player mentality, agility and growth mindset</li><li>Excellent communication and presentation skills, written and verbal, with proven professional experience using both English and Greek</li><li>Military obligations completed (if applicable)</li></ul>&nbsp;What’s in it for you<ul><li>Have the chance to manage your own projects</li><li>Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore</li><li>Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong</li><li>Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress</li><li>Take pride in delivering our promise to society to deliver a smoke-free future</li></ul>

Senior Talent Acquisition Specialist - Greece and Cyprus

Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

WFM Specialist

Based in Athens, Greece, the successful candidate will be managing client calls, providing accurate information about the clinic’s services, and actively promoting solutions to secure client engagement and sales.Key activities and responsibilities of this role include:<ul><li>Handling inbound and outbound calls, presenting, promoting and selling the clinic’s products, services and solutions</li><li>Assessing client needs and providing accurate assistance and information tailored to their requirements</li><li>Accurately logging all client interactions and maintaining up-to-date records in the CRM system</li><li>Building trust and rapport with potential clients to encourage loyalty and long-term relationships</li><li>Delivering exceptional customer service in a professional and courteous manner</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree</li><li>1–2 years of experience in a call center or customer support role</li><li>Knowledge of Microsoft Office suite (Word, Excel)</li><li>Familiarity with ERP or CRM software is highly desirable</li><li>Fluent in Greek and proficient in English, both written and verbal</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong communication and persuasion skills, with the ability to build trust and engage clients over the phone</li><li>Service-oriented mindset with excellent problem-solving abilities</li><li>Positive and professional attitude, thriving in a fast-paced environment</li><li>Highly organized with the ability to manage tasks independently or as part of a collaborative team</li></ul>

Call Center Sales Agent int-0258

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:<ul><li>Handle inbound and outbound communication with customers regarding claims and policy coverages</li><li>Support insurance agents and bank employees with claim status and coverage inquiries</li><li>Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing</li><li>Produce reports on incoming business flow and client communication outcomes</li><li>Provide feedback to the sales network based on customer interactions</li><li>Propose solutions and aim for high first-call resolution rates</li><li>Manage incoming written communication from customers</li><li>Support the complaints department by providing feedback on incoming cases</li><li>Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)</li><li>Track claims cycle time and monitor relevant KPIs</li></ul>Qualifications:<ul><li>Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)&nbsp;</li><li>Previous experience related to claims area &nbsp;</li><li>Very good knowledge of the products and existing processes &nbsp;</li><li>Very good knowledge of English, both verbal and written&nbsp;</li><li>Computer literacy &nbsp;</li><li>University degree preferably in Insurance or Nursing &nbsp;</li><li>Strong interest in medical information and risk management&nbsp;</li><li>Knowledge of Medical Conditions.</li></ul>Personal Profile:<ul><li>Excellent communication and interpersonal skills</li><li>Positive attitude and customer-centric mindset</li><li>Strong conflict resolution and argument-handling capabilities</li><li>Attention to detail and fast learning ability</li><li>Comfortable working under pressure and in a fast-paced, multitasking environment</li><li>Effective oral and written interaction with customers and Sales Network</li><li>Flexibility to work in shifts</li><li>Proactive in proposing alternatives and solutions</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>

Claims Support Center

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "MTX/DC Maintenance Engineer” to be part of our successful team in our “MTX/DC Maintenance Team”.You have a challenging mission for:Collaborating with external providers, adeptly addressing preventive maintenance needs for technological plants spanning Buildings, Data Centers, Power rooms, HVAC, and PoP sites.What will you do:<ul><li>Conducts 1st level support maintenance actions and when necessary, activates SLA agreement for corrective maintenance.</li><li>Escorts and supervises external provider in 2nd and 3rd level support services provision.</li><li>Monitors service delivery for preventive &amp; corrective maintenance though trouble ticketing tool and KPI’s.</li><li>Creates incident reports for any E/M trouble ticket affecting customers.</li><li>Assumes a leadership role in supervising and meticulously monitoring E/M projects progress, ensuring impeccable delivery.</li><li>Conducts critical evaluations of power and A/C equipment maintenance logs, identifying opportunities for re-engineering and upgrades.</li><li>Ensures appropriate working environment in office areas.</li><li>Maintains housekeeping (neat, clean, and orderly manner) of all critical areas.</li></ul>It would be great if you have:<ul><li>Holds the title of Electrical Engineer (TEI), boasting a minimum of 3 years of seasoned experience in building &amp; E/M infrastructure.</li><li>Demonstrates a minimum of 2 years of expertise in uninterruptible power systems (UPS, Rectifiers, Inverters, backup batteries, etc.).</li><li>Exhibits a minimum of 2 years of experience in Air Conditioning/Ventilation for Comfort buildings and Data Centers (DX/CW, HVAC, VRV, CCU, Chiller, etc.).</li><li>Displays knowledge in AutoCAD use, MS Office word and worksheet programs processing.</li><li>Commands a good level of proficiency in the English language.</li><li>Embodies self-motivation and excels in multitasking, showcasing a capacity for independent work.</li><li>Demonstrates an exemplary level of organizational prowess.</li></ul>What will you get:<ul><li>Annual Bonus to celebrate your achievements.</li><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on Nova&nbsp;Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

MTX / DC Maintenance Engineer

Bringing smiles is what we do at TTEC… for you and the customer. As a Director Learning and Development – Sales working on site in Krakow,&nbsp;you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingThis role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data &amp; learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.You are responsible for direct management of a team of Sales Learning and Development experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field.This role is ideal for a self- motivated, energetic and enthusiastic Learning &amp; Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.ResponsibilitiesDrivesiteperformance⇒Partnerandconsultwiththesiteoperationalleadershipteamtoconductaquantitative &amp; qualitative analysis (holistically) of site / regional performance. Be accountable forcreatinganddrivingappropriate actionplanswithkey stakeholdersQuality solutions or plans to improve performance &amp; close learning or knowledge gaps ⇒Lookingholistically at the site KPI/indicators and understand the value-add/contribution T&amp;Q (root-cause,deep-dive,collaboratingwith key leadershipteamandsupport staff).DevelopLearning&amp;QualityteamMembers- Observationteammembers’performanceprovidefeedback and coach individuals to grow and develop, succession planning, developmentopportunities, coaching, feedbackDriveexecutionofQualityOperatingModel&amp;Standards - Responsibleforstrategyandcalibration indicators (Attendance and Accuracy for now while others may be added);Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycleTraining Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirementsDesired Skills and Experience●Minimum 5 years call center or equivalent work experience&nbsp;●Possess excellent written and spoken English communicationskills●Excellentinterpersonalskills●Excellentorganizationalskills●Able to work independently, as well as extremely team-focused;supportsteamandpeer decisions●Meticulousattentionto detail●Able of working cooperatively with people of diversebackgroundsregardlessofpersonal differences●To be thechange ambassador, with the ability to drive changeby owning themeasuring of the adoption of change, showingflexibility and adapting to the dynamic Customer Serviceenvironment●Receptive to feedback, takes directions and is aware ofdevelopmentareas●Abilityto self-motivateandmanageowntime●Ability to own your own development and with a growthmindset●Ability to facilitate quality calibrations in a face to face andvirtualenvironment,with peergroupandglobalstakeholders●Partner with global learning team to provide input, reviewcreatedmaterials,andsupport deliveryof workshops●Abilityto adoptaconsultativeapproachwithstakeholders●Ability to conduct deep dives as part of overall root causeproblemsolving, analyzeandcreatereportonoutcomes●Ability to use the Learning Management System for basiclearning activities e.g. ability to pull and analyze reports, uploadcontent,createlearningcoursesKnowledge●Demonstrate an understanding of facilitation and questioningtechniques●Good understanding of adult learning principles and learningstyles●Good understanding of the learning models and learning cycles(ADDIE,AgileLearning,Learner Centered,etc.)●Proven experience in improving performance througha QualityManagement Tool, and / or experience working with call centrequality programs●Good understanding of the Customer Service business atBookingorsimilar environment●CustomerServiceoutcomeoriented●Available full time and flexible in both schedule and tasks basedonlocal needs●Experienceofdataanalysis●Experienceofrootcauseproblemsolvingmethodology●Experienceinchangemanagementmethodologies●Experienceofprojectmanagementmethodology●ExperienceoffacilitatingaqualitycalibrationprocessWhat You Can Expect·Supportive of your career and professional development·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values·Ask us about our paid time off (PTO) and wellness and healthcare benefits·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Learning and Development Director Sales

SKY express is seeking an Operation Controller to ensure the smooth execution of the daily flight schedule through real-time monitoring, coordination and effective communication across all operational units.Responsibilities:<ul><li>Monitor aircraft movement and flight progress using OCC systems.</li><li>Communicate with Dispatchers, flight crew and ATC regarding operational updates.</li><li>Manage delays, diversions and cancellations, ensuring timely information flow.</li><li>Coordinate with ground handling, technical support regarding daily operations, aircraft changes and maintenance.</li><li>Record operational data, incidents and irregularities for reporting purposes.</li><li>Support emergency or technical situations by aligning required resources.</li></ul>Competencies: <ul><li>Strong coordination and communication skills.</li><li>Ability to make sound decisions under pressure.</li><li>High attention to detail and analytical mindset.</li><li>Effective multitasking in a dynamic environment.</li><li>Team player with strong sense of responsibility.</li><li>Able to work in 24/7 rotating shifts (including weekends &amp; bank holidays).</li></ul>Requirements: <ul><li>&nbsp;Studies in Aviation, Transport or related field preferred.</li><li>Previous experience in OCC, Flight Dispatch or similar aviation operations is an asset.</li><li>Fluency in English (spoken and written).</li><li>Proficient in IT (MS Office).</li></ul>Why Join Us?: <ul><li>Competitive Salary &amp; Allowances.</li><li>Continuous Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (extended to first-degree family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul>

Operations Control Center (OCC) Officer

SKY express is looking for a Flight Dispatcher to support the safe, efficient and compliant execution of all flights. The role includes flight planning, real-time monitoring and coordination with internal and external stakeholders.Responsibilities:<ul><li>Prepare and file flight plans, fuel calculations and route assessments based on weather and airspace conditions.</li><li>Ensure compliance with ICAO/EASA regulations and operational procedures.</li><li>Monitor flights in real time and coordinate with flight crew for any required adjustments.</li><li>Manage operational disruptions (weather deviations, CTOT, delays, technical issues).</li><li>Coordinate with ATC, ground services and OCC teams for safe and efficient operations.</li><li>Prepare post-flight reports and support continuous improvement processes.</li></ul>Competencies: <ul><li>Strong analytical and problem-solving ability.</li><li>Excellent communication and decision-making skills.</li><li>Ability to work effectively under pressure and multitask.</li><li>High attention to detail and strong situational awareness.</li><li>Team-oriented with a safety-first mindset.</li><li>Able to work in 24/7 rotating shifts (including weekends &amp; bank holidays)</li></ul>Requirements: <ul><li>Studies in Flight Dispatch, Aviation, Transport or related field preferred.</li><li>2+ years previous experience in OCC, Flight Dispatch or similar aviation operations.</li><li>Valid Flight Dispatcher License will be considered as an asset.</li><li>Fluency in English (spoken and written).</li><li>Proficient in IT (MS Office).</li></ul>Why Join Us?: <ul><li>Competitive Salary &amp; Allowances.</li><li>Continuous Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (extended to first-degree family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul>

Flight Dispatcher- Operations Control Center

We are currently looking for professional and customer-focused&nbsp;Call Center Agents&nbsp;to join our dynamic team at SKY express in Athens. As a Call Center Agent, you will serve as the first point of contact for our passengers, handling flight bookings and travel-related inquiries, to ensure a positive customer experience and uphold our brand’s commitment to excellent customer service.<hr>Responsibilities: <ul><li>Address customer needs and requests through inbound calls and emails.</li><li>Process bookings, issue tickets, and manage reservation changes.</li><li>Provide accurate and timely information to passengers and airport teams.</li><li>Handle requests and complaints with a customer-first mindset.</li></ul><hr>Competences: <ul><li>Customer oriented with strong communication (verbal and written) and negotiations skills.</li><li>Excellent problem-solving skills with a calm and empathetic approach.</li><li>Able to work under pressure and multitask in a dynamic environment.</li><li>Team player with a result-driven mindset and attention to detail.</li><li>Willingness to learn and grow within the role.</li></ul><hr>Requirements: <ul><li>Bachelor’s degree.</li><li>Previous working experience in a Customer Service or Call Center will be considered an asset.</li><li>Fluency in English (written and spoken). Multilingual ability (French and/or German, Italian language) are a plus.</li><li>IT literate (excellent knowledge of MS Office).</li><li>Flexibility to work in rotating shifts.</li></ul><hr>Why Join Us?<ul><li>Competitive Salary &amp; Allowances.</li><li>Ongoing Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (including a’ grade family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul><hr>About SKY express:SKY express&nbsp;is a rapidly growing airline, enhancing connectivity across its expanding network. As Greece’s leading carrier for domestic travel, it serves 33 destinations nationwide. Additionally, its international footprint continues to grow, now covering 26 destinations.The company has established significant partnerships with leading international carriers, further enhancing its global reach.The airline operates the youngest fleet in Greece, consisting of 29 brand-new aircrafts, including Airbus A321neo, Airbus A320neo, and ATR 72-600.In 2024, SKY express was honored with the&nbsp;Innovation Airline Award 2024&nbsp;for the second consecutive year by the European Regions Airline Association (ERA), highlighting its commitment to a sustainable future.As we continue to grow and innovate, we’re excited to welcome you to the SKY express family.<hr>Join us on this remarkable journey!

Call Center Agent (Athens based)

There is currently a job opening “Machinist, Lathe Operator, Fitter”, in the Shops Department. As a Machinist, Lathe Operator, Fitter, you will be responsible for fabricating, modifying, repairing, and overhauling metallic aircraft components using various machining and fitting techniques (milling, grinding) in our workshop in accordance with the high endurance and tolerance standards set by both the manufacturers and the regulatory authorities. If you are eager to master new procedures quickly and you enjoy working with tools and aircraft equipment in a fast pace environment this role is for you.&nbsp;What you will do:<ul><li>Primarily accomplish any task, related to machining shop requirements, i.e. fabricating, repairing, and modifying components or parts by applying fitting, turning, milling, and grinding techniques.</li><li>Operate and maintain a variety of conventional and/or CNC machine tools (e.g., lathes, milling machines, grinders) for precision parts fabrication.</li><li>Fabricate specialized tools, jigs, and fixtures necessary for maintenance tasks, based on specifications, blueprints, and engineering drawings.</li><li>Perform dimensional inspections on manufactured and repaired parts using precision measuring instruments (e.g., micrometers, callipers, bore gauges) to ensure compliance with technical specifications and tolerances.</li></ul>&nbsp;You fit, if you cover the following&nbsp;requirements:<ul><li>High School Diploma</li><li>Training Certificate in Machining, or Fitter/Mechanical Technician is preferred.</li><li>2 years of professional experience in precision machining (turning, milling) or fitting operations, preferably in a regulated industrial environment or aviation.</li><li>Strong ability to read and interpret technical drawings, blueprints, and schematics.</li><li>Knowledge of MS Office</li><li>Training certifications in CNC programming/operation will be considered an asset.</li><li>Fluency in oral and written Greek &amp; English</li></ul>&nbsp;and you have&nbsp;competence&nbsp;in:<ul><li>Communicating openly, honestly, and respectfully with team members</li><li>Working collaboratively</li><li>Problem-solving, prioritizing and time management</li><li>Demonstrating attention to detail</li><li>Working in a flexible way</li></ul>&nbsp;If you pursue your career journey with Aegean, on top of a challenging job, we offer:<ul><li>A working environment where you feel valued and appreciated</li><li>Excellent career and development opportunities within the organization</li><li>Flight tickets</li><li>Private health insurance scheme</li></ul>&nbsp;If this looks like an interesting opportunity for you, send us your application now!

Machinist, Lathe Operator, Fitter (Μηχανουργός, Τορναδόρος, Εφαρμοστής)

Our client is a modern Church Management Software (ChMS) on a mission to equip churches with the tools they need to thrive. After a year of rapid growth, they’re at a critical juncture where a strong engineering team can be the difference between good and outstanding results. They’re looking for a Senior Founding Engineer with a doer attitude, love of state-of-the-art engineering practices, and the pragmatism required to deliberately break them when the need arises.Our client is backed by a venture builder with a track record of producing some of Greece’s most successful scaleups (including industry-leading products). Working at a venture-backed company thus combines the upside, autonomy, and fast pace of startups with the security, resources, and guidance of a scale-up.What You’ll Do<ul><li>Lead development across the full stack using Node.js, Vue.js, React and AWS </li><li>Address customer pains with technical solutions that are proportionate to the value alleviating them will generate </li><li>Break these solutions into deliverable increments that fit the budget that Product sets </li><li>Balance delivering non-scalable solutions to unproven problems with building robust, scalable, and performant solutions after they are validated </li><li>Make architectural decisions and improve how software is built </li><li>Improve performance, stability, and scalability </li><li>Mentor junior engineers and support team growth </li><li>Review code and raise the quality bar</li><li>Contribute to documentation and internal processes</li></ul>Mindset<ul><li>You believe that anything that doesn’t generate value is waste </li><li>You prefer being given problems to solve and the freedom to address them however you see fit within given constraints </li><li>You dislike exhaustive specifications that leave no room for creativity </li><li>You care deeply about your craft (clean git history, clear naming, minimal bloat) but are willing to break your own rules when it is deliberate and justified </li><li>You are comfortable shipping non-functional code for experiments such as fake door tests </li><li>You prefer real customer feedback over perfect implementations that no one uses </li><li>You have an extreme ownership mentality: nothing is “someone else’s problem” </li><li>You are customer-obsessed</li><li>You are in it for the long term and want to own a piece of the upside</li></ul>Who You Are<ul><li>At least 2 years of experience in a product company following modern engineering practices, or 4+ years total including 2+ years leading a tech team in a traditional or consulting environment </li><li>Experience with Node.js / Express </li><li>Experience with at least one modern frontend framework (Vue preferred) </li><li>Experience with SQL and NoSQL databases </li><li>Experience with REST APIs </li><li>Experience with testing practices (unit, integration, e2e), CI/CD pipelines, and production monitoring </li><li>Hands-on experience debugging production issues and preventing them </li><li>Ability to define technical architectures and challenge design decisions</li><li>Experience deploying and monitoring applications in production</li></ul>Nice to Have<ul><li>Product- and business-driven sensibilities in UX </li><li>Experience with third-party integrations</li><li>Experience with LLMs </li></ul>What They Offer<ul><li>Meaningful stock options </li><li>Primarily on-site working model </li><li>Competitive base salary </li><li>Meal voucher </li><li>Parental support </li><li>Private health insurance </li><li>Personal training budget </li><li>Fitness nutrition coaching </li><li>Personalized on-site fitness &amp; yoga sessions and training programs </li><li>Foreign language courses </li><li>Masterclasses, workshops, and guest talks </li><li>Parking and commuting support</li></ul>

Senior Founding Engineer

ROLE OVERVIEW<ul><li>Part of our Galley team on our Ocean vessels, the Executive Chef ensures the efficient operations of all food production areas, by consistently analyzing the food production quality &amp; cost, keeping within budget and monitoring time management.</li><li>The Executive Chef reports to Hotel General Manager.</li></ul>&nbsp;YOUR RESPONSIBILITIES<ul><li>Work within set food-cost budgets and follow the portion control chart accordingly and adjust food requisitions to avoid any possible overproduction.</li><li>Share the overall responsibility of all food orders &amp; consumption with the Inventory Manager in terms of Guest count, itinerary, availability &amp; usage.</li><li>Constantly strive to upgrade the food quality and presentation, host Kitchen Table events and cooking demonstrations; make use of culinary check lists on a frequent basis.</li><li>Maintain direct communication with the Inventory Manager for provision related matters - slow and non-moving item lists, inventory, standard products, maintaining par levels, first in first out (FIFO).</li><li>Ensure the maintenance and upkeep of all Galley equipment by overseeing the Annual Galley Equipment Budget Projection and documenting &amp; reporting any damages/malfunctions to all relevant parties; and ordering, receiving, issuing &amp; maintaining par levels, for the equipment store.</li><li>Ensure that all menus, recipes, methods and specifications are adhered to, and spot-check all venues serving food on a daily basis to ensure that all food outlets &amp; displays are in line with the quality &amp; cleanliness of Viking’s Standards and all Public Health Policies.</li><li>Regularly inspect Galley areas in conjunction with the Public Health Officer and Kitchen Steward, to ensure a clean and safe workplace.</li><li>Lead and support a multi-cultural team, maximizing crew satisfaction, productivity, and retention; meet with Team Leaders on a daily basis.</li></ul> WHY JOIN VIKING?&nbsp;Elevate Your Career&nbsp; Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:&nbsp;<ul><li>Paid training program in skills and approach to premium hospitality services&nbsp;</li><li>On-the-job coaching to help you advance rapidly&nbsp;&nbsp;</li><li>A lifelong network of hospitality professionals from many different countries&nbsp;</li><li>Internal transfer opportunities to River, Ocean and Expedition ships&nbsp;</li></ul> On board our ship&nbsp;<ul><li>Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members&nbsp;</li><li>Crew cabins with only 2 berths (you will have one roommate).&nbsp;</li><li>Travel to/from the ship provided by Viking&nbsp;</li><li>Crew-only deck, dedicated recreational spaces and activities&nbsp;</li><li>Access to use the guest fitness center during certain hours&nbsp;</li></ul> Employee benefits&nbsp;<ul><li>Referral program&nbsp;</li><li>Loyalty bonuses&nbsp;</li><li>Tax-free salary</li></ul> YOUR PROFILE<ul><li>Must have shipboard or premium hospitality experience with at least 2 - 3 years in the same role; advanced culinary skills are required</li><li>Fluent in English - must have excellent English communication skills to clearly interpret and orate documents, such as menus and recipes. The ability to speak additional languages is an advantage.</li><li>Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player; strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.</li><li>Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with a proven and comprehensive knowledge of all Public Health and Sanitary Policies, team builder with exceptional work ethic, motivational skills, and coaching abilities.</li><li>Must be at least twenty-one (21) years old, able to physically handle 50+ lbs. (30KGs) on a daily basis, and work a minimum of eleven hours a day, seven days a week. Previous cruise industry experience is an advantage.</li></ul> APPLICATION AND JOB RELEVANT INFORMATION Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times.&nbsp;Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company.&nbsp;&nbsp;For further information, please&nbsp;contact our recruiting team.

OCEAN - Executive Chef

Intellectica&nbsp;is recruiting a data-oriented&nbsp;Warehouse Manager&nbsp;on behalf of a leading Supply Chain and Logistics company. Based in Aspopyrgos, Greece and reporting to the Operations Director, the successful candidate will be responsible for overseeing day-to-day operations across assigned facilities, leading teams, and ensuring alignment with business goals, safety standards, and customer expectations.&nbsp;Key activities and responsibilities of this role include:&nbsp;Managing the daily functions of multiple Distribution Centers, including storage layout, inventory control, order processing, dispatch, and coordination of all staff, supervisors, and shift leads<ul><li>Supervising cleanliness, proper equipment usage, infrastructure protection, and enforcement of workplace safety protocols for employees and visitors</li><li>Planning personnel resources, approving supply requisitions, monitoring cost-efficiency, and ensuring budget adherence to optimize operational productivity</li><li>Ensuring adherence to regulatory frameworks and internal SOPs, including health &amp; safety, food safety, and environmental standards, while overseeing audits, risk management plans, and KPI performance</li><li>Collaborating with internal teams and clients to manage order and inbound flows, resolve issues via ticketing systems, oversee reporting timelines, and monitor service quality and customer satisfaction</li><li>Leading staff evaluations, organizing training for internal and subcontracted teams, managing leave schedules, and fostering a performance-driven and team-oriented culture</li><li>Driving process improvements, managing inventory counts, supporting new warehouse layout proposals, and overseeing value-added projects such as repackaging and relabeling</li><li>Any other work that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field</li><li>At least 5 years of experience in a similar warehouse or distribution center leadership role</li><li>Proficiency with Microsoft Office Suite</li><li>Exposure to Warehouse Management Systems (WMS), ERP systems and other digital tools is considered a strong plus</li><li>Solid understanding of workplace Health &amp; Safety standards and compliance practices</li><li>Fluent in Greek and proficient in English</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong organizational and planning skills with a methodical approach to problem-solving</li><li>Proven leadership capabilities with the ability to manage teams, delegate effectively, and inspire performance</li><li>Strong sense of accountability, teamwork, and collaboration</li><li>Excellent communication skills and ability to manage cross-functional relationships</li></ul>The company offers:<ul><li>Competitive salary</li><li>Private health insurance program</li><li>Friendly and dynamic working environment</li><li>Opportunities for career advancement and growth</li></ul>

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