Even though we deliver 7 days a week, our new Support Lead will only be required to work Monday - Friday :) What you'll be doing Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt. Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here! Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers. Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's. Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us. Getting stuff done: Hustle, hustle, hustle. Our humble expectations Proven leadership experience and background from customer experience, product management, customer insights, or similar field Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights. Passionate about customer experience and enjoy working and engaging with people. Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs. Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done. You have the skills and know-how to motivate your team to provide the best service possible. You’re tech-savvy and enjoy learning and teaching others in how to use our support tools and make things smarter. The ability to think on your feet and multi-task. Fluent in Greek and English. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

What you'll be doing Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt. Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here! Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers. Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's. Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us. Getting stuff done: Hustle, hustle, hustle. Our humble expectations   Proven leadership experience and background from customer experience, product management, customer insights, or similar field Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights. Passionate about customer experience and enjoy working and engaging with people. Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs. Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done. You have the skills and know-how to motivate your team to provide the best service possible. You’re tech-savvy and enjoy learning and teaching others in how to use our support tools and make things smarter. The ability to think on your feet and multi-task. Fluent in Greek and English. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Ad + Promo Sales: CPG Partnership Manager create significant value to our joint customer bases via Ads + Promos. Our product is developing new features every day which you will be in charge of commercializing Joint Business Strategy and Planning: We create win-win-win models which bring significant benefits to our CPG partners, Wolt, and our end-customers. Our industry is moving fast and changing by the minute; you will have to be creative and figure out how we can all win together, both today and tomorrow. Plan Execution: Our team likes to get its hands dirty. You’ll work closely with local teams across 23 countries to ensure that the details of operational plans are being executed, from ensuring a supply chain is providing the right amount of availability on our shelves to triple-checking marketing campaign flows. Our humble expectations Previous global enterprise sales or account management experience with a solid analytical background. Proven ability to create incremental value for partners in a self-driven manner. We are looking for an entrepreneurial drive. Understanding the CPG and Ads industry is a major plus. Presentation & Analytical Skills – You should be fully comfortable, and really enjoy, working with databases to provide real-world business insights and recommendations. Advanced Excel and presentation drafting skills are a must, SQL is nice to have. Fluent in English and Greek Ownership Mindset - We are in a rapid growth stage! You’ll need to enjoy taking responsibility and be comfortable with (fast) change Eligible to work in the country where the job is posted and willing to travel when necessar Next steps If you are excited about working in a high-growth environment, taking ownership, and leading an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! :)

As a Marketing Automation Manager, you will focus on enabling and building automations globally for Wolt Merchants, Wolt for Work and Wolt Drive prospects, users and accounts. The main goal is to help local markets acquire, onboard, retain and engage different partners across Wolt' B2B offerings. You will partner with various global teams including product, analytics and egineering to develop our email marketing capabilities, making sure we have the right infrastructure and data setup to support marketing and business goals. You will also own conceptualizing, creating, running and improving best-in-class innovative automated campaigns. Being part of the HQ Marketing team, you will be responsible for creating a bridge with your local marketing teams to ensure that localisation is integrated into the campaigns. We are looking for a motivated, innovative, analytical person with a passion for data AND marketing, and the soft skills to move mountains, to shape the way we use Marketing Automation for B2B at Wolt in the years to come.   What you’ll be doing   Own all automated campaigns across merchants, Wolt for Work and Wolt Drive - globally, ensuring they are implemented efficiently and with best practices built in.  Map, structure and lead data migration projects together with internal and external teams to make sure we have the best setup to support marketing automation at scale, globally. Continuously optimise and improve communications across email, push and in-app notifications. Work closely with product, legal and operations team internationally, across multiple business units to ensure we have the necessary data points and are aware of changes that will affect marketing automation campaigns. Set KPIs across all automations and develop monthly reports on activities and tests that can be presented to operational teams against these KPIs and wider company objectives. Coordinate all campaign-related activities with the responsible local stakeholders, e.g. planning, segmentation, localization, setup and campaign evaluation. Ideate, develop and build automated, multi-touch programs across the lifecycle from prospect to customer, to reduce manual effort.  Create A/B testing cycles to maximise campaign performance. Our humble expectations You have at least 4 years of experience working in marketing automation or marketing operations, preferably in a B2B Tech, SaaS, eCommerce or similar industries. An expert in email best practices for email creatives, templates, metrics and associated KPIs, segmentation, dynamic content, and testing methodologies. Strong technical understanding of data platforms, marketing software and CRM tools. Comfortable tackling data challenges with technical teams. Experienced at delivering automated lifecycle campaigns at scale across multiple countries. Has an understanding of acquisition funnels and how to build communications around different stages. Proven experience working across multiple business units with a variety of stakeholders. Strong analytical skills and confidence in working with data and engineering teams. Proven experience in delivering creative campaigns in a fast-paced environment. Experience in creating communication plans for different marketing channels. Eager to learn and thrives in a dynamic, constantly changing environment. B2B Marketing automation/operation experience - a must. Previous experience with Iterable/Braze/CleverTap/HubSpot is preferred. Previous experience in food delivery, on-demand delivery or e-commerce is a strong plus. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our stock option plan.You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.If you have any further questions about the position, you can turn to: Paul Smith, Talent Acquisition Partner - [email protected] Please note that we do not accept applications sent by mail. You should submit your application through our careers website! Apply now

As a Global CRM Specialist at Wolt, your role will be across all markets and will focus on the design, implementation, and support of the CRM strategy. Your main responsibility will be to analyze and interpret data to provide insights and support strategic business decisions. Being part of the Global Marketing team, you will be responsible for creating a bridge with regional marketing teams to ensure that localization is integrated into the campaigns. What you’ll be doing Working closely with the CRM team and wider marketing team to deliver the overall strategy Build and execute automated CRM strategies across email, push, and in-app notifications, to reduce manual effort Coordinate all campaign-related activities with responsible stakeholders, e.g., campaign planning, content, creatives, localization, and campaign evaluation Continuously improve customer campaigns to engage, retain, and reactivate customers based on the user data Monitor, analyze, and make recommendations on CRM initiatives to stakeholders Support and make best-practices recommendations to all teams that use the CRM tool Create testing plans in order to maximize engagement & ROI Constantly follow sector and Wolt-specific user behavior trends and prepare short recaps for the stakeholders Our humble expectations You have tenor experience working within CRM in a tech, eCommerce, or similar industry Experience in setting up & executing automated lifecycle campaigns or bulk campaigns Proven experience working across multiple business units with a variety of stakeholders Strong analytical skills and confidence working with data, able to build simple dashboards  Experience in creating communication plans for different marketing channels Eager to learn and you thrive in a dynamic, constantly changing environment Hands-on experience with CRM & campaign management tools such as Iterable, Braze, Salesforce, Clevertap or Leanplum Previous experience in food delivery, on-demand delivery, or e-commerce is a plus Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for: Opportunity to be part of building something exceptional, in an international environment Lots of learning and growth in a globally scaling tech company Stock options available Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

In this role, you will have ownership and responsibility over our public policy work in the region and work closely with cross-functional regional partners (in particular Comms) in developing and executing successful advocacy campaigns and you will represent Wolt vis-a-vis all levels of policy makers, authorities, industry associations, and other stakeholders together with other relevant functions. You will be working with Public Policy colleagues in different regions, aligning with business leaders and contributing to global cross-functional projects. The role reports to Wolt’s Head of Public Policy, Markets. Your mission is to ensure that public policy supports our growth in the region, and that we are a responsible and constructive partner to policy makers. You feel at home at the intersection of law, politics, and business. We truly want you to be an expert but also someone who is curious and eager to learn and grow with us. You will elevate Wolt’s ability to participate in relevant societal and regulatory debates. What You’ll Be Doing Help Wolt to participate in emerging policy debates, legislative processes, enforcement initiatives and regulatory developments around all issues impacting our business, such as platform work, e-commerce, platform regulation, competition policy, and sustainability Manage and execute public policy projects and support Wolt’s engagement with policy makers in the region at all levels Enable and coordinate meetings with key stakeholders (external and internal) to reach set public policy goals Brief, prep, and advice Wolt leadership on all policy matters in the region Monitor legislative and regulatory developments and assess their impact on our business Develop engagement strategies, company positions, materials, and policy proposals Work with relevant external partners (agencies, trade associations, other platform operators, think thanks etc)  Proactively and independently assess and decide on any actions that help us to make sure our voice is heard in relevant processes Our humble expectations Our humble expectations 10+ years of public policy experience in an agency, in-house, or government role Masters degree in law, public policy, political science or similar Experience in leading engagements in policy processes in the region Ability to efficiently execute public policy projects Brilliant mind with ability to think strategically and develop creative and constructive policy proposals Understanding the business needs and ability to self-start  Analytical mindset to effectively weigh risks and payoffs in a number of scenarios ​​Political and legislative process knowledge and an existing policy network of key stakeholders is preferred Prior exposure to working in international environments Fluent in at least English and Greek Willingness to travel Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our long term incentive plan. You will fit into a truly diverse team across 28 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda. Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

As a Regional Scheduling Lead in our Workforce Management (WFM) team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries. Your role is pivotal in creating efficient, accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges. In this position, you will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels. Your work will ensure smooth operations, enabling our teams to meet organizational and customer needs effectively. Your Mission: Work with your countries and Regional counterparts to optimise our service delivery for our customers no matter where they are; Grow and level up your team, supporting their development through the WFM Career map and beyond; Set the scheduling strategy for the upcoming 3 months and work with our internal, shared services and outsourced teams to deliver this; Build scalable scheduling routines, identify and highlight replication opportunities for global consistency; Understand and interrogate our forecasts, making adjustments using your expertise and optimise our coverage to meet our SLAs, efficiency goals and resolution times; Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices, whilst always considering our agents’ well-being; Drive and be accountable for WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times); Co-own quarterly OKR target-setting with your fellow leads; Build smaller-scale forecasts to support exceptional events, such as incidents. Our humble expectations You’re experienced as a people lead - you have at least 1 years of experience leading teams and/or 1 year in a Workforce Management role. You’ll have created schedules in a contact centre environment in your prior roles. You have a strong understanding of Workforce Management. You have experience in forecasting (including knowledge of different forecasting models), capacity planning, scheduling and real-time management. You’re an independent problem solver. You’re able to identify and resolve issues independently, even in unfamiliar or ambiguous situations. You’re a self-starter - you have a proven track record of taking ownership and creatively solving problems, while improving efficiency. You feel confident in stakeholder management - you’re able to connect and maintain relationships with various internal teams. You get it done. You can identify and resolve issues independently, taking initiative even under unfamiliar or ambiguous circumstances.  You are strategic and data driven - you think strategically and are able to translate strategy into operational plans, you analyse and interpret data. You have worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced! Next steps We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.  If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: [email protected]  Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal. Apply now

What you'll be doing Discovering, mapping, persuading, and sealing top-notch partnerships for Wolt. You’ll be playing a pivotal role in expanding our business and guaranteeing profitable deals as a dedicated field sales specialist. Driving and managing Month over Month sales growth of entrusted venues and improving venue performance by measuring critical KPIs, strong analysis and frequent quality and satisfaction checks.  Getting feedback from our partners and translating it into product, marketing and operations improvement. Key communicator between our operations and Retail partners. Our humble expectations Fluent in Greek with a professional working level of English. Driver’s license (B) is mandatory for this role. Field sales experience, expecially in working with partner accounts, onboarding or business development is a big plus but not mandatory. Self-starter, reliable team player with the ability to deliver results on-time and successfully manage multiple projects simultaneously. Structured, detailed, and service-oriented.  You have strong problem-solving skills with a bias for action and impact. You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome through grit and determination. Excellent interpersonal skills with the ability to adapt tone to suit the audience. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

As a Paid Search specialist at Wolt, you will be able to build & execute the ultimate SEM operation & automation across multiple markets.  Since our Paid Search marketing is relatively new you will also have a great opportunity to add value by bringing new ideas and initiatives on how we tailor our ways of working for Wolt globally.  What are your main responsibilities? Scale our SEM efforts across multiple Search Engines including Google, Yahoo, Bing, Yandex.  Drive ultimate search marketing automation together with our dedicated Marketing Tech team. Continuous improvement of our performance, processes and workflows by challenging the status quo, both in terms of quality and efficiency (e.g. campaign set-up, bidding, A/B testing, incrementality, reporting). Analyze data to monitor performance, traffic quality and identify marketing growth opportunities. Manage stakeholder interests and provide ongoing feedback / reporting analysis. Implementing & owning web marketing tech stack such as GTM, GA & web attribution. Work closely with other members of the Marketing team across all regions to identify areas of growth. Our humble expectations You have been building and scaling Paid Search Marketing Automation across multiple countries and you have proficient experience in Performance Marketing with a focus on SEA/SEM You are an analytical thinker and technology affinity is your strength. Experience in working with web tracking & mobile attribution. A Team player who gets easily along with different stakeholders. A passionate and organized self-starter, who doesn’t accept the status quo, but always seeks to improve and automate workflows in order to increase performance.  Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for: Opportunity to be part of building something exceptional, in an international environment Lots of learning and growth in a globally scaling tech company Stock options available Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to manage complex, multi-country capacity planning efforts effectively. Your Mission: Create and manage long term forecasting, capacity plans and hiring plans for your region, covering multiple sites and approximately eight countries, ensuring customer support aligns with service-level agreements. Generate reports on performance metrics such as handling time, occupancy, shrinkage, and other operational metrics, transforming data into actionable insights to improve efficiency. Conduct ad-hoc scenario simulations and sensitivity analyses to ensure optimal resource allocation under varying conditions. Provide recommendations and drive changes to improve customer experience, agent well-being, and cost-efficiency, considering factors like contracts, skills, and queue setups. Lead planning governance for your region, including facilitating sessions with product, operations, finance, and recruitment teams to incorporate changes and produce actionable hiring plans. Regularly review and enhance the Mean Absolute Percentage Error (MAPE) of forecasts. Co-own quarterly OKR target-setting with your Global Planning Lead to align with organizational objectives. Build basic data automations to increase the efficiency of Workforce Management processes. Our humble expectations You have experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context. You possess a strong ability to analyze data, develop actionable insights, and create detailed performance reports. Advanced skills in Excel or similar tools are essential; familiarity with BI tools like Looker is a plus. You can independently identify and address issues, even in ambiguous or unfamiliar situations. You have a track record of identifying opportunities for automation and efficiency improvements, with a focus on optimizing outcomes. You excel at managing relationships with internal and cross-functional teams, ensuring alignment and clear communication. You are adept at translating strategy into operational plans, considering customer needs, agent well-being, and organizational goals. You are a self-starter who takes ownership of challenges and drives solutions proactively. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu - Talent Acquisition Partner  [email protected] Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.