If you're driven by the challenge of navigating the complexities of HR and aspire to make a meaningful difference in team members’ lives, your search ends here! What you’ll be doing  Address advanced HR inquiries (Tier 2): Offer expert advice on sophisticated HR queries, supporting Wolt employees across the Mediterranean Region (Greece, Cyprus, Malta, Albania) with their nuanced HR needs. HR program implementation: Support the execution of targeted HR programs, including compensation reviews and performance appraisals. Analytical insight: Utilize HR data to craft insightful analyses and reports, aiding decision-making and enhancing our HR intelligence. Navigate employee relations: Manage sensitive employee concerns and grievances, ensuring a fair, respectful, and legally compliant resolution process. Compliance mastery: Monitor and help us enforce adherence to labor laws and regulatory standards, safeguarding our organization against legal risks. System enhancement and maintenance: Continuously refine our HR tools and platforms for optimal efficiency, particularly Workday, ensuring high data integrity and functionality. Specialized training initiatives: Design and deliver onboarding and training sessions, focusing on elevating the skills and competencies of our team leads and team members. Complex issue resolution: Collaborate closely with People Partners to tackle and resolve high risk HR challenges. Support end-to-end employee life cycle processes: Answer general HR queries (Tier 1), write employment contracts, handle data in Workday, and play an active role in monthly payroll-related tasks and management. Our humble expectations 3+ years of People/HR Operations experience in Greece, ideally in a multi-country, global environment HR passion: A genuine zeal for impacting lives positively through HR. Service excellence: A commitment to delivering exceptional service experiences. Technological affinity: An enthusiasm for digital solutions and HR technology. HR knowledge: Solid grounding in HR fundamentals, whether through education or practical experience. Process orientation: A love for structured, efficient work processes. Learning and growth: A relentless pursuit of HR knowledge and expertise. Problem-solving: A proactive approach to overcoming challenges. Independence and collaboration: Exceptional at working both autonomously and as part of a team. Digital proficiency: Comfortable in a digital-first, interconnected work environment. Communication skills: Fluent English abilities, both verbal and written. Next steps If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today.  What you’ll get by joining us Opportunity to be part of building something exceptional, in an international environment Lots of learning and growth in a globally scaling tech company Competitive salary + long term incentive plan available If you have any further questions about the position, you can turn to: Lumi Tomperi, Senior Talent Acquisition Partner - [email protected]  Please note that we do not accept applications sent by mail. You should submit your application through our careers website! Apply now

We are looking for a part-time Store Operations Associate to join our Wolt Market team in Peristeri! 🤩 What you’ll be doing Taking in orders through our Merchant app Picking and packing groceries, and handing them to customers and courier partners Unloading food and supplies that we receive from vendors Managing our internal systems which include precise information about nutrients and allergens Maintaining order and cleanliness of the store Our humble expectations You are proactive and a fast learner with the ability to multitask Flexibility with working in shifts in the mornings, evenings and nights, including weekends and holidays - our Wolt Market is open from 07:00 to 00:00, 7 days a week Experience from working in a grocery store is an advantage! Fluency in Greek You have the right to work in Greece What you’ll get by joining us 👏🏻Wolt credits cashback benefit 💙Employee assistance program 👩🏽‍💻Wolt-wide training programs 🥳Team budgets per year 🍊Snacks at the store Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible!

The Regional CRM Specialist, reporting to the Regional CRM Manager, is responsible for execution and optimization of our customer communication efforts across the region. Your primary focus will be on utilizing a data-driven approach to enhance customer experiences, drive engagement, improve retention and maximize customer loyalty, through effective tailored communication. You will collaborate closely with cross-functional teams to implement CRM initiatives that align with business objectives and deliver measurable results.  What you'll be doing Manage the regional plan for customer communication and communication inventory including email/push/SMS and in-app messaging Understand the full range of communication, including global programs and local sends to our user bases. Segment customer databases based on demographics, behaviors, and purchase history to personalize communications and offers. Execute the regional communication plan, monitor feedback and opt-outs where needed. Monitor key performance indicators (KPIs) such as open rates, CTRs, conversion rates, and CLV to evaluate the effectiveness of CRM initiatives. Generate regular reports and dashboards to communicate insights and track progress towards CRM goals and objectives. Create a clear communication plan overview that is shareable with regional and global stakeholders. Collaborate with the global marketing automation team to align regional strategies with global standards. Our humble expectations You have 2+ years of CRM/Lifecycle Marketing, retention marketing experience, or in a digital marketing/analytics function that uses email marketing, mobile marketing, and other owned channels is acceptable. You have experience using marketing automation tools or email marketing platforms EMS to personalise customer journeys (i.e Emarsys, Iterable, Sailthru, Salesforce, or Marketing Cloud) You have experience working with complex localised and regional marketing projects, coordinating logistics with many different international partners You have experience working with technical and business teams in different countries and time-zones. You have experience using marketing and product analytics tools  You have experience with project management tools, (JIRA or similar) and the ability to use them for streamlined marketing operations and team collaboration Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

The Regional CRM Manager, reporting directly to the Regional Head of Regional of Strategy & Planning, is responsible for leading the strategy and execution of customer communication efforts across the region. This role is pivotal in optimizing our customer interactions, to drive engagement, retention and loyalty of our customer base. You will play a key role by concepting, creating, optimizing our communication for designed regional campaigns, and country campaigns. This role requires a blend of strategic thinking, data analysis, and cross-functional collaboration to deliver exceptional customer experiences and achieve business and marketing objectives. You will own the marketing channel inventory of our region, overseeing the allocation, usage, and optimization of various channels for partners/vertical campaigns. This process ensures that our placements are effectively utilized to drive desired business outcomes, without compromising the experience of our user base. What you'll be doing Own the regional plan for customer communication and communication inventory including email and push messaging Understand the full view of communication, including global programs and local sends to our user bases. Oversee the execution of the communication plan, analyze the outcomes and monitor opt-outs where needed. Manage the regional CRM team, setting goals and monitoring performance. Collaborate closely with global marketing automation team to optimize the full customer journey Maintain a clear communication plan overview that is shareable with regional and global stakeholders. Foster an experimentation culture where new initiatives can be trialed and iterated upon to optimize value creation. Collaborate with the Consumer Business and other functions in order to define growth levers and unlock insights to optimize campaign performance. Collaborate with global teams to align regional strategies with global standards. Our humble expectations You have 4+ years of CRM/Lifecycle Marketing, retention marketing experience, or in a digital marketing/analytics function that uses email marketing, mobile marketing, and other owned channels is acceptable. You have experience using marketing automation tools or email marketing platforms EMS to personalise customer journeys (i.e Emarsys, Iterable, Sailthru, Salesforce, or Marketing Cloud) You have experience working with complex localised and regional marketing projects, coordinating logistics with many different international partners You have experience working with technical and business teams in different countries and time-zones. You have experience using marketing and product analytics tools  You have experience with project management tools, (JIRA or similar) and the ability to use them for streamlined marketing operations and team collaboration Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Even though we deliver 7 days a week, our new Support Lead will only be required to work Monday - Friday :) What you'll be doing Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt. Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here! Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers. Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's. Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us. Getting stuff done: Hustle, hustle, hustle. Our humble expectations Proven leadership experience and background from customer experience, product management, customer insights, or similar field Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights. Passionate about customer experience and enjoy working and engaging with people. Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs. Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done. You have the skills and know-how to motivate your team to provide the best service possible. You’re tech-savvy and enjoy learning and teaching others in how to use our support tools and make things smarter. The ability to think on your feet and multi-task. Fluent in Greek and English. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

What you'll be doing Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt. Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here! Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers. Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's. Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us. Getting stuff done: Hustle, hustle, hustle. Our humble expectations   Proven leadership experience and background from customer experience, product management, customer insights, or similar field Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights. Passionate about customer experience and enjoy working and engaging with people. Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs. Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done. You have the skills and know-how to motivate your team to provide the best service possible. You’re tech-savvy and enjoy learning and teaching others in how to use our support tools and make things smarter. The ability to think on your feet and multi-task. Fluent in Greek and English. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Ad + Promo Sales: CPG Partnership Manager create significant value to our joint customer bases via Ads + Promos. Our product is developing new features every day which you will be in charge of commercializing Joint Business Strategy and Planning: We create win-win-win models which bring significant benefits to our CPG partners, Wolt, and our end-customers. Our industry is moving fast and changing by the minute; you will have to be creative and figure out how we can all win together, both today and tomorrow. Plan Execution: Our team likes to get its hands dirty. You’ll work closely with local teams across 23 countries to ensure that the details of operational plans are being executed, from ensuring a supply chain is providing the right amount of availability on our shelves to triple-checking marketing campaign flows. Our humble expectations Previous global enterprise sales or account management experience with a solid analytical background. Proven ability to create incremental value for partners in a self-driven manner. We are looking for an entrepreneurial drive. Understanding the CPG and Ads industry is a major plus. Presentation & Analytical Skills – You should be fully comfortable, and really enjoy, working with databases to provide real-world business insights and recommendations. Advanced Excel and presentation drafting skills are a must, SQL is nice to have. Fluent in English and Greek Ownership Mindset - We are in a rapid growth stage! You’ll need to enjoy taking responsibility and be comfortable with (fast) change Eligible to work in the country where the job is posted and willing to travel when necessar Next steps If you are excited about working in a high-growth environment, taking ownership, and leading an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! :)

As a Marketing Automation Manager, you will focus on enabling and building automations globally for Wolt Merchants, Wolt for Work and Wolt Drive prospects, users and accounts. The main goal is to help local markets acquire, onboard, retain and engage different partners across Wolt' B2B offerings. You will partner with various global teams including product, analytics and egineering to develop our email marketing capabilities, making sure we have the right infrastructure and data setup to support marketing and business goals. You will also own conceptualizing, creating, running and improving best-in-class innovative automated campaigns. Being part of the HQ Marketing team, you will be responsible for creating a bridge with your local marketing teams to ensure that localisation is integrated into the campaigns. We are looking for a motivated, innovative, analytical person with a passion for data AND marketing, and the soft skills to move mountains, to shape the way we use Marketing Automation for B2B at Wolt in the years to come.   What you’ll be doing   Own all automated campaigns across merchants, Wolt for Work and Wolt Drive - globally, ensuring they are implemented efficiently and with best practices built in.  Map, structure and lead data migration projects together with internal and external teams to make sure we have the best setup to support marketing automation at scale, globally. Continuously optimise and improve communications across email, push and in-app notifications. Work closely with product, legal and operations team internationally, across multiple business units to ensure we have the necessary data points and are aware of changes that will affect marketing automation campaigns. Set KPIs across all automations and develop monthly reports on activities and tests that can be presented to operational teams against these KPIs and wider company objectives. Coordinate all campaign-related activities with the responsible local stakeholders, e.g. planning, segmentation, localization, setup and campaign evaluation. Ideate, develop and build automated, multi-touch programs across the lifecycle from prospect to customer, to reduce manual effort.  Create A/B testing cycles to maximise campaign performance. Our humble expectations You have at least 4 years of experience working in marketing automation or marketing operations, preferably in a B2B Tech, SaaS, eCommerce or similar industries. An expert in email best practices for email creatives, templates, metrics and associated KPIs, segmentation, dynamic content, and testing methodologies. Strong technical understanding of data platforms, marketing software and CRM tools. Comfortable tackling data challenges with technical teams. Experienced at delivering automated lifecycle campaigns at scale across multiple countries. Has an understanding of acquisition funnels and how to build communications around different stages. Proven experience working across multiple business units with a variety of stakeholders. Strong analytical skills and confidence in working with data and engineering teams. Proven experience in delivering creative campaigns in a fast-paced environment. Experience in creating communication plans for different marketing channels. Eager to learn and thrives in a dynamic, constantly changing environment. B2B Marketing automation/operation experience - a must. Previous experience with Iterable/Braze/CleverTap/HubSpot is preferred. Previous experience in food delivery, on-demand delivery or e-commerce is a strong plus. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our stock option plan.You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.If you have any further questions about the position, you can turn to: Paul Smith, Talent Acquisition Partner - [email protected] Please note that we do not accept applications sent by mail. You should submit your application through our careers website! Apply now

As a Global CRM Specialist at Wolt, your role will be across all markets and will focus on the design, implementation, and support of the CRM strategy. Your main responsibility will be to analyze and interpret data to provide insights and support strategic business decisions. Being part of the Global Marketing team, you will be responsible for creating a bridge with regional marketing teams to ensure that localization is integrated into the campaigns. What you’ll be doing Working closely with the CRM team and wider marketing team to deliver the overall strategy Build and execute automated CRM strategies across email, push, and in-app notifications, to reduce manual effort Coordinate all campaign-related activities with responsible stakeholders, e.g., campaign planning, content, creatives, localization, and campaign evaluation Continuously improve customer campaigns to engage, retain, and reactivate customers based on the user data Monitor, analyze, and make recommendations on CRM initiatives to stakeholders Support and make best-practices recommendations to all teams that use the CRM tool Create testing plans in order to maximize engagement & ROI Constantly follow sector and Wolt-specific user behavior trends and prepare short recaps for the stakeholders Our humble expectations You have tenor experience working within CRM in a tech, eCommerce, or similar industry Experience in setting up & executing automated lifecycle campaigns or bulk campaigns Proven experience working across multiple business units with a variety of stakeholders Strong analytical skills and confidence working with data, able to build simple dashboards  Experience in creating communication plans for different marketing channels Eager to learn and you thrive in a dynamic, constantly changing environment Hands-on experience with CRM & campaign management tools such as Iterable, Braze, Salesforce, Clevertap or Leanplum Previous experience in food delivery, on-demand delivery, or e-commerce is a plus Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for: Opportunity to be part of building something exceptional, in an international environment Lots of learning and growth in a globally scaling tech company Stock options available Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

In this role, you will have ownership and responsibility over our public policy work in the region and work closely with cross-functional regional partners (in particular Comms) in developing and executing successful advocacy campaigns and you will represent Wolt vis-a-vis all levels of policy makers, authorities, industry associations, and other stakeholders together with other relevant functions. You will be working with Public Policy colleagues in different regions, aligning with business leaders and contributing to global cross-functional projects. The role reports to Wolt’s Head of Public Policy, Markets. Your mission is to ensure that public policy supports our growth in the region, and that we are a responsible and constructive partner to policy makers. You feel at home at the intersection of law, politics, and business. We truly want you to be an expert but also someone who is curious and eager to learn and grow with us. You will elevate Wolt’s ability to participate in relevant societal and regulatory debates. What You’ll Be Doing Help Wolt to participate in emerging policy debates, legislative processes, enforcement initiatives and regulatory developments around all issues impacting our business, such as platform work, e-commerce, platform regulation, competition policy, and sustainability Manage and execute public policy projects and support Wolt’s engagement with policy makers in the region at all levels Enable and coordinate meetings with key stakeholders (external and internal) to reach set public policy goals Brief, prep, and advice Wolt leadership on all policy matters in the region Monitor legislative and regulatory developments and assess their impact on our business Develop engagement strategies, company positions, materials, and policy proposals Work with relevant external partners (agencies, trade associations, other platform operators, think thanks etc)  Proactively and independently assess and decide on any actions that help us to make sure our voice is heard in relevant processes Our humble expectations Our humble expectations 10+ years of public policy experience in an agency, in-house, or government role Masters degree in law, public policy, political science or similar Experience in leading engagements in policy processes in the region Ability to efficiently execute public policy projects Brilliant mind with ability to think strategically and develop creative and constructive policy proposals Understanding the business needs and ability to self-start  Analytical mindset to effectively weigh risks and payoffs in a number of scenarios ​​Political and legislative process knowledge and an existing policy network of key stakeholders is preferred Prior exposure to working in international environments Fluent in at least English and Greek Willingness to travel Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our long term incentive plan. You will fit into a truly diverse team across 28 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda. Please note that we do not accept applications sent by mail. You should submit your application through our careers website!