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We are seeking a dynamic and customer-centric&nbsp;Key Account Manager&nbsp;to join our team in Athens. This role is pivotal in building strong relationships with our most valuable customers and ensuring a best-in-class service experience that drives loyalty, engagement, and revenue growth.&nbsp;As the face of our brand to our VIP clients, you will be responsible for direct and personalized communication, proactive engagement, and tailored hospitality at exclusive events. You will work cross-functionally to ensure VIP customer satisfaction, retention, and increased lifetime value.&nbsp;&nbsp;Key Responsibilities&nbsp;<ul><li>Account Management:&nbsp; Manage a portfolio of VIP customers with a high degree of personalization and care, maintaining frequent and proactive contact through phone, email, messaging apps, and in-person meetings.&nbsp;</li></ul><ul><li>Revenue &amp; Retention Growth:&nbsp; Monitor and analyse individual customer KPIs (e.g., activity, deposits, net revenue, churn risk), and develop action plans to increase engagement and extend customer lifetime value.&nbsp;</li></ul><ul><li>Event Hosting &amp; Hospitality:&nbsp; Act as the primary host for VIP clients during exclusive company events (e.g., football/basketball games, dinners, tournaments), ensuring a premium, seamless, and unforgettable experience.&nbsp;</li></ul><ul><li>Weekend Availability:&nbsp; Be available on weekends and evenings to manage the VIP shift—communicating with customers, solving issues, and providing real-time support when needed.&nbsp;</li></ul><ul><li>Client Feedback &amp; Insight:&nbsp; Collect feedback and identify trends within the VIP base to share with internal teams for service and product optimization.&nbsp;</li></ul><ul><li>Collaboration &amp; Reporting:&nbsp; Work closely with key central functions including VIP &amp; CRM, Payments, Risk, and Product teams to ensure a holistic customer experience. Regularly report on VIP activity, risk exposure, and performance against KPIs.&nbsp;</li></ul>&nbsp;Qualifications &amp; Experience&nbsp;<ul><li>Minimum 3 years of experience in a similar VIP management or customer-facing account management role, ideally within the&nbsp;iGaming,&nbsp;luxury hospitality,&nbsp;entertainment, or&nbsp;sports&nbsp;sectors.&nbsp;</li></ul><ul><li>Proven track record in&nbsp;building long-term relationships, managing customer portfolios, and achieving revenue growth targets.&nbsp;</li></ul><ul><li>Deep understanding of the online gambling ecosystem, player behaviors, and VIP lifecycle management is a strong plus.&nbsp;</li></ul>&nbsp;Skills &amp; Requirements&nbsp;<ul><li>Fluent in&nbsp;Greek and English, both written and spoken.&nbsp;</li></ul><ul><li>Excellent communication, presentation, and interpersonal skills.&nbsp;</li></ul><ul><li>High degree of&nbsp;empathy,&nbsp;discretion, and&nbsp;professionalism&nbsp;when dealing with high-value clients.&nbsp;</li></ul><ul><li>Ability to analyse data and derive actionable insights.&nbsp;</li></ul><ul><li>Strong organizational skills and ability to multitask in a fast-paced environment.&nbsp;</li></ul><ul><li>Willingness and flexibility to work&nbsp;weekends,&nbsp;evenings, and&nbsp;attend events.&nbsp;</li></ul><ul><li>Passion for sports (especially football and basketball) is a big plus.&nbsp;</li></ul>&nbsp;What We Offer&nbsp;<ul><li>Competitive salary &amp; bonus scheme&nbsp;</li></ul><ul><li>Opportunities to attend top-tier sporting and entertainment events&nbsp;</li></ul><ul><li>Career growth within a fast-paced and expanding company&nbsp;</li></ul><ul><li>Dynamic and supportive team environment&nbsp;</li></ul><ul><li>Mobile phone, travel expenses, and hospitality budgets provided&nbsp;</li></ul>

Key Account Manager – Greece

Are you ready to play a pivotal role in transforming our business and contributing to a smoke-free future? Do you thrive on making a life-changing impact on customers and seek significant growth opportunities in the Commercial field? If so, your next career move starts here! &nbsp;Join our Indirect Retail team at Papastratos, the Greek affiliate of Philip Morris International, and take charge of your own team and region. As the key contact for both small and large retailers, you’ll be at the forefront of building and maintaining crucial business relationships. You’ll develop and implement innovative ideas, strategize using analytics and shopper insights, leverage your market knowledge to drive sales, and execute your strategies to achieve outstanding results. If you’re passionate about making a difference and eager to advance your career, there’s no better place to be. Apply now and be part of our journey towards a smoke-free future! Your ‘day to day’: &nbsp;<ul><li>Lead the Indirect Retail Team in your region and provide effective guidance to meet business objectives.</li><li>Identify market opportunities at the sub-territory level, and develop and roll out specific action plans to support continuous user growth.</li><li>Monitor and analyze relevant market information to maintain comprehensive regional knowledge that supports business decisions.</li><li>Increase product awareness through the retail channel. Maximize product availability and manage out-of-stock situations at Points of Sale by engaging and educating retailers to ensure proper stock levels.</li><li>Analyze sales cycle results for the assigned area and provide constructive feedback to the Regional and Commercial Planning Teams to improve the quality and standards of future sales cycle activities.</li></ul>&nbsp;&nbsp;What You Will Gain: &nbsp;At Papastratos, we believe our people are the key to our success. When you join our team, you’ll experience: &nbsp;<ul><li>Career Growth:&nbsp;As you advance within the organization, you’ll have the opportunity to rotate through various functions within the Commercial department. This will allow you to move into unique roles and channels in the market, helping you develop a well-rounded commercial skill set that extends beyond sales.</li><li>Dynamic Environment:&nbsp;Join a vibrant and transformative working environment where innovation and collaboration are at the forefront.</li><li>Innovative Culture:&nbsp;Thrive in a fresh and open atmosphere that encourages new ideas and continuous improvement.</li><li>Supportive Leadership:&nbsp;Benefit from mentorship and guidance from experienced leaders who are invested in your professional development.</li><li>Work-Life Balance:&nbsp;Enjoy a work culture that prioritizes your well-being and provides flexible work arrangements to help you maintain a healthy work-life balance.</li></ul> &nbsp;Who we’re looking for: &nbsp;<ul><li>Candidates who are based in Giannena or willing to relocate.</li><li>University degree in Business Administration, Marketing, Economics, or a related field.</li><li>3-7 years of professional experience in Field Sales or Commercial roles.</li><li>A confident and positive attitude, focused on strong collaboration and positive influence.</li><li>Advanced problem-solving skills, with the ability to present complex concepts across the organization and make data-driven decisions.</li><li>Fluency in both English and Greek, with strong speaking and writing skills.</li><li>Proficiency in MS Excel, Word, and PowerPoint.</li><li>A valid driving license.</li><li>Completed military obligations (if applicable).</li></ul>

Indirect Retail Sales Team Leader - Lamia

Indirect Retail Sales Team Leader Chalkida

At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to deliver a smoke free future. With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Wherever you join our strong operations team, you'll have the opportunity to make an impact. PMI's shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning.Bring us your curiosity and a desire to challenge the everyday, and we’ll give you lots of responsibility. You'll help us improve, inject innovation, and create new ways of working. Your ‘day to day’: This role is responsible for demand and supply management of assigned key Markets/categories within South Europe Cluster. More specifically you day to day includes to: •Own the market Integrated Business Planning process (IBP) and monthly drumbeat •Cooperate with the Commercial, Marketing and Business Planning teams through IBP to capture market insights and trends, that impact the sales forecast and to properly manage product life cycle (phasing out, change of technologies etc.) •Enrich and update at weekly level the sales forecast with quality Business Intelligence (i.e. latest market commercial plan or new product launches) •Adhere to the planning drumbeat to monitor KPIs performance and take timely actions when appropriate to meet annual targets and close deviations •Collaborate with the Supply Chain Synchronization Hub and Order Management (as well as Product Management for new launches) to ensure effective supply planning, achieving successful inventory management throughout the supply chain, securing product availability at market level •Continuously improve the demand and supply planning processes, techniques, and systems.•Occasionally, travel may be required for team meetings. Who we’re looking for: •Bachelor’s degree in Business Administration, Engineering, Supply Chain Management, or any other related field •Post graduate degree in relevant Field e.g. Supply Chain and Logistics • Experience as Supply or Demand Planner ideally at the electronics industry or at an FMCG multinational environment •Ability to turn planning data and assumptions into a business discussion highlighting priorities and opportunities to stakeholders with a deep understanding of financial and operational implications •Advanced problem-solving skills coupled with the ability to present complex concepts across the organization and make data-driven decisions •Advanced MS Office user (especially Excel) •Fluent in English and Greek (both written and verbal) &nbsp;What we offer: Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you can: •Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore •Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world's best people and feel like you belong •Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: to deliver a smoke-free future.

Integrated Business Planning (Demand Planner) Specialist

Be a part of a revolutionary change.At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.&nbsp;Join Our LAMPs TeamOur LAMPs Team, known externally as Ho.Re.Ca, has a direct impact on our new mission: converting smokers to our ground-breaking, smoke-free IQOS products and engaging with our consumers in a relevant way, enabling the dialogue with the IQOS brand. You will be part of the LAMPs team, which belongs to the Experience Channels Commercial Team, responsible for the orchestration of the experience we provide to our consumers across channels.&nbsp;Your ‘day to day’:This role is specific to the Attica region, and you will:• Supervise and brief respective 3rd party partners, assign responsibilities, monitor and evaluate their performance. Assure high quality execution of their assigned responsibilities (consumer engagement activities, brand presentation, data collection)• Ensure optimal portfolio handling, Permanent Point of Sale Material (PPOSM) and visibility agreement, implementation of consumer and channel’s engagements programs• Engage in direct consumer contact at relevant touch points to get insights and address identified opportunities and issues• Analyze territory performance data in order to identify opportunities and gaps, set clear objectives and allocate available resources• Provide feedback to Commercial Planning and Marketing departments to improve efficiency and relevancy of consumer engagement mechanics to the consumers• Coordinate the execution of Events together with commercial planning team&nbsp;&nbsp;&nbsp;Who we’re looking for:• University degree in any field• 3-7 years of professional experience in Field Sales/Commercial roles, ideally in a multinational company• A confident and positive attitude, focused on strong collaboration and positive influence• Advanced problem-solving skills coupled with the ability to present complex concepts when needed and make data-driven decisions• Adept use of MS Excel, Word and PowerPoint• Valid driving license• Fluency in English and Greek• Fulfilled military obligations (if applicable)&nbsp;&nbsp;What we offer:Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you can:• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.Take pride to deliver a smoke-free future.

Ho.Re.Ca Sales Team Leader

Are you ready to play a pivotal role in transforming our business and contributing to a smoke-free future? Do you thrive on making a life-changing impact on customers and seek significant growth opportunities in the Commercial field? If so, your next career move starts here! &nbsp;Join our Indirect Retail team at Papastratos, the Greek affiliate of Philip Morris International, and take charge of your own team and region. As the key contact for both small and large retailers, you’ll be at the forefront of building and maintaining crucial business relationships. You’ll develop and implement innovative ideas, strategize using analytics and shopper insights, leverage your market knowledge to drive sales, and execute your strategies to achieve outstanding results. If you’re passionate about making a difference and eager to advance your career, there’s no better place to be. Apply now and be part of our journey towards a smoke-free future! Your ‘day to day’: &nbsp;<ul><li>Lead the Indirect Retail Team in your region and provide effective guidance to meet business objectives.</li><li>Identify market opportunities at the sub-territory level, and develop and roll out specific action plans to support continuous user growth.</li><li>Monitor and analyze relevant market information to maintain comprehensive regional knowledge that supports business decisions.</li><li>Increase product awareness through the retail channel. Maximize product availability and manage out-of-stock situations at Points of Sale by engaging and educating retailers to ensure proper stock levels.</li><li>Analyze sales cycle results for the assigned area and provide constructive feedback to the Regional and Commercial Planning Teams to improve the quality and standards of future sales cycle activities.</li></ul>&nbsp;&nbsp;What You Will Gain: &nbsp;At Papastratos, we believe our people are the key to our success. When you join our team, you’ll experience: &nbsp;<ul><li>Career Growth:&nbsp;As you advance within the organization, you’ll have the opportunity to rotate through various functions within the Commercial department. This will allow you to move into unique roles and channels in the market, helping you develop a well-rounded commercial skill set that extends beyond sales.</li><li>Dynamic Environment:&nbsp;Join a vibrant and transformative working environment where innovation and collaboration are at the forefront.</li><li>Innovative Culture:&nbsp;Thrive in a fresh and open atmosphere that encourages new ideas and continuous improvement.</li><li>Supportive Leadership:&nbsp;Benefit from mentorship and guidance from experienced leaders who are invested in your professional development.</li><li>Work-Life Balance:&nbsp;Enjoy a work culture that prioritizes your well-being and provides flexible work arrangements to help you maintain a healthy work-life balance.</li></ul> &nbsp;Who we’re looking for: &nbsp;<ul><li>Candidates who are based in Athens or willing to relocate.</li><li>University degree in Business Administration, Marketing, Economics, or a related field.</li><li>3-7 years of professional experience in Field Sales or Commercial roles.</li><li>A confident and positive attitude, focused on strong collaboration and positive influence.</li><li>Advanced problem-solving skills, with the ability to present complex concepts across the organization and make data-driven decisions.</li><li>Fluency in both English and Greek, with strong speaking and writing skills.</li><li>Proficiency in MS Excel, Word, and PowerPoint.</li><li>A valid driving license.</li><li>Completed military obligations (if applicable).</li></ul>

Indirect Retail Sales Team Leader - Aspropyrgos

Are you ready to play a pivotal role in transforming our business and contributing to a smoke-free future? Do you thrive on making a life-changing impact on customers and seek significant growth opportunities in the Commercial field? &nbsp;If so, your next career move starts here! &nbsp;Join our Indirect Retail team at Papastratos, the Greek affiliate of Philip Morris International, and take charge of your own team and region. As the key contact for both small and large retailers, you’ll be at the forefront of building and maintaining crucial business relationships. You’ll develop and implement innovative ideas, strategize using analytics and shopper insights, leverage your market knowledge to drive sales, and execute your strategies to achieve outstanding results. &nbsp;If you’re passionate about making a difference and eager to advance your career, there’s no better place to be. Apply now and be part of our journey towards a smoke-free future! Your ‘day to day’: &nbsp;<ul><li>Lead the Indirect Retail Team in your region and provide effective guidance to meet business objectives.</li><li>Identify market opportunities at the sub-territory level, and develop and roll out specific action plans to support continuous user growth.</li><li>Monitor and analyze relevant market information to maintain comprehensive regional knowledge that supports business decisions.</li><li>Increase product awareness through the retail channel. Maximize product availability and manage out-of-stock situations at Points of Sale by engaging and educating retailers to ensure proper stock levels.</li><li>Analyze sales cycle results for the assigned area and provide constructive feedback to the Regional and Commercial Planning Teams to improve the quality and standards of future sales cycle activities.</li></ul>&nbsp;What You Will Gain: &nbsp;At Papastratos, we believe our people are the key to our success. When you join our team, you’ll experience: &nbsp;<ul><li>Career Growth:&nbsp;As you advance within the organization, you’ll have the opportunity to rotate through various functions within the Commercial department. This will allow you to move into unique roles and channels in the market, helping you develop a well-rounded commercial skill set that extends beyond sales.</li><li>Dynamic Environment:&nbsp;Join a vibrant and transformative working environment where innovation and collaboration are at the forefront.</li><li>Innovative Culture:&nbsp;Thrive in a fresh and open atmosphere that encourages new ideas and continuous improvement.</li><li>Supportive Leadership:&nbsp;Benefit from mentorship and guidance from experienced leaders who are invested in your professional development.</li><li>Work-Life Balance:&nbsp;Enjoy a work culture that prioritizes your well-being and provides flexible work arrangements to help you maintain a healthy work-life balance.</li></ul>&nbsp;Who we’re looking for: &nbsp;<ul><li>Candidates who are based in Thessaloniki or willing to relocate.</li><li>University degree in Business Administration, Marketing, Economics, or a related field.</li><li>3-7 years of professional experience in Field Sales or Commercial roles.</li><li>A confident and positive attitude, focused on strong collaboration and positive influence.</li><li>Advanced problem-solving skills, with the ability to present complex concepts across the organization and make data-driven decisions.</li><li>Fluency in both English and Greek, with strong speaking and writing skills.</li><li>Proficiency in MS Excel, Word, and PowerPoint.</li><li>A valid driving license.</li><li>Completed military obligations (if applicable).</li></ul>

Indirect Retail Sales Team Leader - Thessaloniki

Are you ready to play a pivotal role in transforming our business and contributing to a smoke-free future? Do you thrive on making a life-changing impact on customers and seek significant growth opportunities in the Commercial field? If so, your next career move starts here! Join our Indirect Retail team at Papastratos, the Greek affiliate of Philip Morris International, and take charge of your own team and region. As the key contact for both small and large retailers, you’ll be at the forefront of building and maintaining crucial business relationships. You’ll develop and implement innovative ideas, strategize using analytics and shopper insights, leverage your market knowledge to drive sales, and execute your strategies to achieve outstanding results. If you’re passionate about making a difference and eager to advance your career, there’s no better place to be. Apply now and be part of our journey towards a smoke-free future! Your ‘day to day’:<ul><li>Lead the Indirect Retail Team in the prefectures of Magnesia and Larissa, providing effective guidance to meet business objectives.</li><li>Identify market opportunities at the sub-territory level, and develop and roll out specific action plans to support continuous user growth.</li><li>Monitor and analyze relevant market information to maintain comprehensive regional knowledge that supports business decisions.</li><li>Increase product awareness through the retail channel. Maximize product availability and manage out-of-stock situations at Points of Sale by engaging and educating retailers to ensure proper stock levels.</li><li>Analyze sales cycle results for the assigned area and provide constructive feedback to the Regional and Commercial Planning Teams to improve the quality and standards of future sales cycle activities.</li></ul> What You Will Gain: At Papastratos, we believe our people are the key to our success. When you join our team, you’ll experience:<ul><li>Career Growth:&nbsp;As you advance within the organization, you’ll have the opportunity to rotate through various functions within the Commercial department. This will allow you to move into unique roles and channels in the market, helping you develop a well-rounded commercial skill set that extends beyond sales.</li><li>Dynamic Environment:&nbsp;Join a vibrant and transformative working environment where innovation and collaboration are at the forefront.</li><li>Innovative Culture:&nbsp;Thrive in a fresh and open atmosphere that encourages new ideas and continuous improvement.</li><li>Supportive Leadership:&nbsp;Benefit from mentorship and guidance from experienced leaders who are invested in your professional development.</li><li>Work-Life Balance:&nbsp;Enjoy a work culture that prioritizes your well-being and provides flexible work arrangements to help you maintain a healthy work-life balance.</li></ul> Who we’re looking for:<ul><li>Candidates who are based in Larissa or willing to relocate.</li><li>University degree in Business Administration, Marketing, Economics, or a related field.</li><li>3-7 years of professional experience in Field Sales or Commercial roles.</li><li>A confident and positive attitude, focused on strong collaboration and positive influence.</li><li>Advanced problem-solving skills, with the ability to present complex concepts across the organization and make data-driven decisions.</li><li>Fluency in both English and Greek, with strong speaking and writing skills.</li><li>Proficiency in MS Excel, Word, and PowerPoint.</li><li>A valid driving license.</li><li>Completed military obligations (if applicable).</li></ul>&nbsp;

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