The Housekeeping Manager will ensure that the highest level of cleanliness and maintenance is achieved while supporting the company's philosophy of Greek hospitality. Responsibilities Manage the overall housekeeping and laundry operations, including managing a team of housekeepers and ensuring that they are providing exceptional service to guests Supervise the operation of linen, uniform, supply and storage rooms.  Develop and maintain effective working relationships with other departments to ensure seamless communication and cooperation across all aspects of operations Inspect and approve all supply requisitions for the housekeeping department, and maintain par stock, inventory control, and cost-control procedures for all materials. Establish and maintain standard operating procedures (SOP) for cleaning and initiate new procedures to increase the efficiency of labor and product use. Ensure that all equipment and machinery, including guest room appliances, are in good working order through regular inspections and maintenance Train, mentor, and support the housekeeping staff to ensure that they have the tools and knowledge they need to provide excellent service to guests Requirements At least 5 years of housekeeping management experience in a luxury hospitality environment Excellent communication skills, with the ability to interact effectively with guests and staff at all levels of the organization Good organizational and time management skills, with the ability to prioritize tasks effectively Strong attention to detail, with a thorough understanding of housekeeping and laundry operations Ability to multitask in a fast-paced and dynamic environment Proficient in MS Office and other relevant computer programs. Knowledge of the Protel PMS will be considered as an asset  Benefits Competitive salary and other benefits (as per local legislation) Advanced opportunities for professional growth Accommodation (if necessary) and board Participation in educational programs Diverse and multicultural environments Professional skills development

Αναζητούμε για την καλοκαιρινή περίοδο 2025, επαγγελματίες Καμαριέρες και Καθαριστές για την στέλεχωση του τμήματος Οροφοκομίας. Καθήκοντα Καθαριότητα δωματίων Καθαριότητα κοινών χώρων Σωστή διατήρηση και χρήση του εξοπλισμού καθαριότητας  Εφαρμογή διαδικασιών υγιεινής και ασφάλειας Αναφορά προβλημάτων και βλαβών  Επικοινωνία με την ομάδα και τα υπόλοιπα τμήματα του ξενοδοχείου Προσόντα 1+ έτη εμπειρίας στην ίδια θέση κατά προτίμηση σε ξενοδοχειακές μονάδες 5*   Καλή γνώση Αγγλικών Ικανότητα διαχείρισης χρόνου και προτεραιοτήτων. Γνώση διαδικασιών υγιεινής, ασφάλειας  Ομαδικότητα στην εργασία και ευχέρεια στην επικοινωνία

Responsible for the daily shift operations of a pre-opening Luxury Resort . Housekeeping, Recreation/Health Club, Public Areas and Bathrooms, Food and Beverage outlets and Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. The position assists in ensuring guest and employee satisfaction while maintaining the operating budget.   CANDIDATE PROFILE  Education and Experience High school diploma or GED; 3 years experience as a Housekeeping Manager in the luxury hotel or resort segment OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major Must hold a European Community passport or a work permit for the country of Greece   CORE WORK ACTIVITIES Managing Housekeeping Operations Ensures guest room status is communicated to the Front Desk promptly and efficiently. Works effectively with the Engineering department on guestroom maintenance needs. Supervises the property's general cleaning schedule. Obtain a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. Supports and supervises an effective inspection program for all guestrooms and public spaces. Communicates areas that need attention to staff and follows up to ensure understanding. Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals. Understands the impact of the department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department. Ensuring Exceptional Customer Service Responds to and handle guest problems and complaints. Strives to improve service performance. Empower employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities Participates as needed in the investigation of employee accidents. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Observe service behaviours of employees and provide feedback to individuals. Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary. Participates in the employee performance appraisal process, providing feedback as needed. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their jobs. Participates in employee progressive discipline procedures. Benefits Competitive salary and other benefits (as per local legislation) Advanced opportunities for professional growth Accommodation (if necessary) and board Participation in educational programs Diverse and multicultural environments Professional skills development

The Guest Experience / Front Office Manager is responsible for all front office functions and agents. Areas of responsibility include Bell Associates, Switchboard Operations, Guest Services/Front Desk, Concierge and Guest Relations. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest welcome arrival and farewell departure procedures. Strives to continually improve guest and employee satisfaction and maximize the department's financial performance. CANDIDATE PROFILE  Education and Experience High school diploma or GED; 5 years experience in guest services, front desk, or related professional area with luxury exposure. OR Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 5 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviours. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations following job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals Achieves and exceeds performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, and standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps the Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Review staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Ensuring Exceptional Customer Service  Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Strives to improve service performance. Empower employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Review comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observe service behaviours of employees and provide feedback to individuals and/or managers. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and promptly to meet the business needs of the operation. Additional Responsibilities  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Informs and/or updates the executives, peers and subordinates on relevant information promptly. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. Benefits Competitive salary and other benefits (as per local legislation) Advanced opportunities for professional growth Accommodation (if necessary) and board Participation in educational programs Diverse and multicultural environments Professional skills development

We are looking for an experienced and talented individual as a Guest Relation Executive to join the awarded-winning 5* Atlantica Belvedere in Kos island for the season 2025. As a Guest Relations Executive, you will be responsible for providing exceptional customer service to hotel guests, addressing their needs and ensuring a positive experience throughout their stay. You will liaise between guests and various hotel departments to fulfil requests and resolve issues promptly. Responsibilities  Welcome guests upon arrival, assist with check-in, and provide information about hotel services and amenities. Work closely with other departments to ensure seamless coordination in handling reservations. Address and resolve any concerns or complaints promptly and effectively. Act as a liaison between guests and other departments to ensure prompt resolution of problems. Respond to guest inquiries, requests, and concerns professionally and courteously. Anticipate and fulfil guest needs to enhance their overall experience. Monitor guest feedback and reviews, respond to comments, and take proactive steps to address and eliminate potential issues. Maintain clear and open communication with other hotel departments to ensure seamless guest experiences. Support the Guest Relations Manager in maintaining all information and data up to date in the CRM and Loyalty Club system Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Handle emergencies or crises, ensuring the safety and well-being of guests. Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures. Requirements Bachelor's degree in hospitality or business administration, or related field. Previous experience in a guest service or front desk role is desirable. Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders. Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions Knowledge of hospitality industry best practices, including customer service and guest experience. Fluent in English & German; additional languages a plus. Familiarity with hotel reservation systems. Benefits Competitive salary and other benefits (as per local legislation) Advanced opportunities for professional growth Accommodation (if necessary) and board Participation in educational programs Diverse and multicultural environments Professional skills development

The Concierge Agent is a highly skilled hospitality professional responsible for enhancing the guest experience by providing personalized services, offering recommendations, and ensuring the smooth coordination of guests' needs and requests. This role requires a deep knowledge of local attractions, events, and services and the ability to anticipate and fulfil guest requirements promptly and efficiently. Key responsibilities Provide exceptional service to guests by responding to inquiries, offering recommendations, and fulfilling special requests. Assist with arrangements such as restaurant reservations, transportation, entertainment, and tour bookings. Maintain up-to-date knowledge of local attractions, events, restaurants, shopping, and cultural offerings. Offer personalized suggestions based on guest preferences, interests, and needs. Provide directions, maps, and other necessary information about the local area. Ensure all guest requirements are met promptly, ensuring maximum satisfaction. Handle special requests, such as surprise gifts, honeymoon arrangements, or special celebrations. Maintain clear and effective communication with other hotel departments (e.g. Front Desk, Housekeeping, Bell Desk, etc.) to ensure guest satisfaction. Keep accurate records of guest requests and preferences for future stays. Handle guest complaints or issues with empathy and professionalism, ensuring that all concerns are addressed promptly and resolved to the guest's satisfaction. Escalate more complex issues to the appropriate management team as necessary. Maintain and update concierge logs, guest profiles, and service records. Ensure guest comfort and privacy while assisting them in all matters. Qualifications Previous experience in a concierge or customer service role, preferably in a hotel or luxury setting High school diploma or equivalent required. A degree in hospitality management or a related field is a plus. Strong verbal and written communication skills Exceptional interpersonal skills with a focus on guest satisfaction Proficient in using hotel management software, phone systems, and general office equipment Ability to multitask and manage time effectively in a fast-paced environment Fluent in English; proficiency in additional languages is a plus. Strong problem-solving abilities and a proactive attitude Benefits Competitive salary and other benefits (as per local legislation) Advanced opportunities for professional growth Accommodation (if necessary) and board Participation in educational programs Diverse and multicultural environments Professional skills development

We are looking for an experienced and talented individual as a Guest Experience Manager to join the award-winning 5* Atlantica Grand Mediterraneo in Corfu island for the season 2025. The Guest Experience Manager is responsible for all front office functions and agents. Areas of responsibility include Bell Associates, Switchboard Operations, Guest Services/Front Desk, Concierge and Guest Relations. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest welcome arrival and farewell departure procedures. Strives to continually improve guest and employee satisfaction and maximize the department's financial performance. CANDIDATE PROFILE  Education and Experience High school diploma or GED; 5 years experience in guest services, front desk, or related professional area with luxury exposure. OR Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 5 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviours. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations following job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals Achieves and exceeds performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, and standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps the Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Review staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Ensuring Exceptional Customer Service  Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Strives to improve service performance. Empower employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Review comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observe service behaviours of employees and provide feedback to individuals and/or managers. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and promptly to meet the business needs of the operation. Additional Responsibilities  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Informs and/or updates the executives, peers and subordinates on relevant information promptly. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. Benefits Competitive salary and other benefits (as per local legislation) Advanced opportunities for professional growth Accommodation (if necessary) and board Participation in educational programs Diverse and multicultural environments Professional skills development

Join our family at Amanzoe as a Front Office Manager. RESPONSIBILITIES Under the direction of the Rooms Division Manager, the candidate will assist in the forward planning of the department which includes: Guest Relations, Activities, Reception, Telephone Services, Transportation and Concierge operations.  QUALIFICATIONS About the Successful Candidate You will likely already possess 5-8 years of Hotel Industry experience and at least 2 years in a comparable role. Additionally the candidate must have solid Opera or Fidelio experience and liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission. Fluency in business English is of course mandatory. Other language capabilities are desirable, but not essential.This role is based at our Amanzoe in the greater Porto Heli Area - Greece. While we are open to applications from international candidates, we ask that you already possess the right to live and work in Greece without the need for a company-supported work permit.   Aman always looks to work with the most talented individuals in their field, all display the following common characteristics: They are value-driven and choose to belong to a value-based group. Therefore they respect and adhere to our ethical standards, and they adapt themselves to the cultural sensitivities of the unique locations where we live and work They are excellent communicators They are smart, driven and very detail-oriented They have a strong instinct to collaborate with others, to look after the interests of our Company, our Guests, and our Colleagues.   About the Benefits Aman Resorts offer wonderful benefits including exciting career growth opportunities in a company that is growing rapidly . Discount on F&B Outlets Discount on Boutique Work wear Allowance Employee Wellness Program which includes complimentary Yoga Classes, Tennis Classes and Gym Classes Amanzoe Elite Program with discounts on various restaurants and local stores Staff Party Family Day Access to Typsy (Training Platform) Access to E- Cornell Single Accommodation Monthly Utility Allowance (Electricity and Water) Meal and Coffee breaks when on shift Staff Bus Gym Access Private Insurance Laundry Allowance   If you're ready to take on the challenge of shaping the future of this unique property and creating unforgettable guest experiences, we invite you to join our team.

Join our family at Amanzoe as a Duty Manager. Under the direction of the Front Office Management Team, the candidate will assist in providing customer focused service to our guests, ensuring their stay will become an ultimate experience. You will need to be a customer driven and an extremely proactive personality, with an outgoing, charismatic and approachable character   RESPONSIBILITIES Attend to crisis or emergency situations and perform service recovery. Alert executives if matter requires guidance. I.e. fire, severe injury of guest or team member. GM is to be notified for all emergencies ASAP Retrieve handover from FOM or AFOM after 15:00 on the daily operations Check Guest Daily Reports, DM Logbook at front Office for pending issues Participates in afternoon briefings of Front Office Check status of arrivals and departures after 15:00 Meet all pending arrivals and departures Resolve any complaints that might occur and always ensure GM, EAM, FOM or AFOM are aware. In case of compensation, it is advisable to check with Management, prior to any action, depending on the type of compensation. Conduct a tour of the resort, guest and staff areas checking the condition and standards of the areas and ensuring that operation is running smoothly, and all doors are secure wherever applicable. Check all service outlets including the Spa Check all Activity areas including the Beach Club and tennis Courts Check staff canteen and back of the house areas Interact with guests and retrieve as much feedback as possible and communicate if needed to FOM/EAM/GM Meet guests at F&B outlets and socialize attaining feedback on stay and further information Meet guests at special F&B experiences: Private Beach Dinner, amphitheater, various events happenings Attend to guests’ enquiries, requests, complaints, and compliments. Resolve all guests’ issues and complaints during the evening shift and should problems and matters occur on other departments, such as SPA, F&B outlets he needs to liaise with the respective HODs or Asst. HODs to ensure the right service recovery is in place on time. Check the following in regards to energy wastage and general condition Inspection of 1 Vacant Pavilion if available daily Back of the house area check if in order (unoccupied offices, staff canteen, pantries etc.) The following to be considered during the inspection and noted at the DM report: -              AC to ensure off or at room temperature, lights to ensure off or on computer turned off -              Area secured and in good condition Handover to Night Auditor. Note handover issues at the Guest Logbook if required The DM is to prepare and send through the DM log report about any issues occurring during the evening shift and follow up required which should be distributed to GM and EAM and all HODs. FOM will inform the respective HOD’s also in the next morning briefing for any pending issues from the DM shift and any follow up that is required. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of departmental employees Provide input for Front Office Departmental Meetings and deputizes in cases of absence Promote Inter-resort sales and in house facilities QUALIFICATIONS About the Successful Candidate Hospitality Degree from a certified school in Greece or abroad Previous experience of at least 5-8 years in Hotel Industry and at least 2 years in a comparable role Front Office and/or in the position of Guest Assistant in a 5* hotel Solid Opera or Fidelio experience and liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission Fluency in business English is of course mandatory. Other language capabilities are desirable, but not essential. Excellent knowledge of MS Offic Strong interpersonal abilities Positive, engaging and energetic personality Able to be organized, manage time wisely and work with little to no direct supervision Very high attention to detail Sensitive to cultural nuances Excellent communication skills, both written and verbal Able to handle a multitude of tasks in an intense, fast paced environment Good people skills and the ability to work under pressure and with various stakeholders Professional appearance   This role is based at our Amanzoe in the greater Porto Heli Area - Greece. While we are open to applications from international candidates, we ask that you already possess the right to live and work in Greece without the need for a company-supported work permit. Aman always looks to work with the most talented individuals in their field, all display the following common characteristics: They are value-driven and choose to belong to a value-based group. Therefore they respect and adhere to our ethical standards, and they adapt themselves to the cultural sensitivities of the unique locations where we live and work They are excellent communicators They are smart, driven and very detail-oriented They have a strong instinct to collaborate with others, to look after the interests of our Company, our Guests, and our Colleagues.   About the Benefits Aman Resorts offer wonderful benefits including exciting career growth opportunities in a company that is growing rapidly.   Discount on F&B Outlets Discount on Boutique Provided Uniform Employee Wellness Program which includes complimentary Yoga Classes, Tennis Classes and Gym Classes Amanzoe Elite Program with discounts on various restaurants and local stores Staff party Family Day Access to Typsy (Training Platform) Access to E-Cornell Single Accommodation Monthly Utility Allowance (Electricity and Water) Meal and Coffee breaks when on shift Staff Bus   If you're ready to take on the challenge of shaping the future of this unique property and creating unforgettable guest experiences, we invite you to join our team.

Join our family at Amanzoe as a Assistant Villa Manager. RESPONSIBILITIES This key role is related to managing the Villas team, the Villas Complex and Villa Owners under the supervision of the Villas Manager. Requires to maintain Villas to be in excellent condition, including project works. Villa Owner satisfaction and maximum profitability will be one of the major objectives. Responsible for being the hub of communication as well as being at the forefront of guest services and ensure the continued smooth running of all facets of the Villas, checking also that standards are maintained throughout the operations Acts as a liaison with the Villa Owners ensuring that their Villa is run according to their specific standards or requests with regards to set-up, staffing, and operation. Keeping track of Owners’ schedule of visit and liaise it with The Resort to ensure no conflicting reservations are made Ensuring that all daily operations in the Villas are completed to the satisfaction of the Villa Manager Proposing projects for the Villas based on necessity and available budget Keeping and checking inventory of all properties and report discrepancies Briefing the Villa Host assigned to guests to ensure that each Host understands the preferences and specific needs Attending daily management briefings Being a point of contact for Pre-stay, During and Post-stay Manages day- to- day Villas Operations, ensuring the quality, standards and meeting any expectations of Guests Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met Supervises the Villa Office Administration Team, Villas’ Operations Management team and their subordinates - Villa Hosts and Villa Chefs (indirectly as they report to the Executive Chef) plus a team of handymen Setting performance standards and monitoring performance of all staff being involved in Villas’ Operations. Serves as a Leader in displaying outstanding hospitality skills Adopt a flexible approach and demonstrate a “can do” attitude to those that you work with. Set an example that others can follow Develops, implements and maintains strategies to motivate employees to maximize sales & revenue Maximizing sales and monitoring expenses Be thoroughly knowledgeable of all policies and procedures and systems used in each section of the Villa Department, to be able to give decisive supervision to the staff when needed Liaise with other departments to ensure the smooth management of the Villas’ Operations - this includes overviewing the cleanliness of Villas (prior to arrival, occupied service and turndown), Maintenance / Up Keep of Villa, follow up of Work Orders and Preventative Maintenance including also, but not limited, the F&B Operations Maintains a strong working relationship with all departments to support property operations / goals and to expedite the resolution of any problems that may arise through the general operation of the property Oversees guests’ arrival operations including Villas inspections to ensure standards are maintained Pre-checks guest arrivals with Reservations and Villas Office on special amenities, instructions covering special requests, guest history of repeat guests and every detail that would help all departments give the best service/experience Ensures the delivery of consistent quality guest service Ensures that all and every in-house guests requests are attended to, activities and services arranged, every detail checked at the fastest possible time Analyses information and evaluating results to choose the best solution and solve problems Maintains high visibility in public areas on daily basis to obtain feedback on quality of product, service levels and overall satisfaction. Ensures that any guests concerns and complaints are attended to immediately and communicate to the Villa Manager Assist in regular maintenance coordination of all villas and also in the annual maintenance, CAPEX schedule of each Villa Ensure Villas safety and security policies are implemented and adhered to Maintain confidentiality of any and all information as instructed Fulfil any further responsibilities or tasks that management may assign Understands and complies with all emergency plans and procedures QUALIFICATIONS At least 5 years in Hospitality Management position dealing with high profile guests is required Bachelor’s /Master degree in hotel operations/ Food and Beverages Services Expertise in Micros Knowledge of project management practices, principles, techniques and tools Capability in basic home maintenance knowledge including pool & garden maintenance, electrical and plumbing Excellent Leadership and Delegation skills Ability to plan and organize Being pro-active to identify potential issues before they arise Ability to deliver Memorable Services Strong written and verbal communication abilities and advanced computer skills are also required Must be able to work under pressure, always maintaining a pleasant and polite demeanour with guests and colleagues. Emotional resilient Flexibility and dedication are expected when considering working hours, initiative should be applied as such This immaculately presented individual must be highly self-motivated with excellent organizational and administrative skills and good attention to details Well presented, with great Public Relations and interpersonal skills - able to create personal bonds with team members, suppliers/partners and guests Strong F&B service background from within the luxury hotel industry & with international experience is essential This role is based at our Amanzoe in the greater Porto Heli Area - Greece. While we are open to applications from international candidates, we ask that you already possess the right to live and work in Greece without the need for a company-supported work permit. Aman always looks to work with the most talented individuals in their field, all display the following common characteristics: They are value-driven and choose to belong to a value-based group. Therefore, they respect and adhere to our ethical standards, and they adapt themselves to the cultural sensitivities of the unique locations where we live and work They are excellent communicators They are smart, driven and very detail-oriented They have a strong instinct to collaborate with others, to look after the interests of our Company, our Guests, and our Colleagues. About the Benefits Aman Resorts offer wonderful benefits including exciting career growth opportunities in a company that is growing rapidly.   Discount on F&B Outlets Discount on Boutique Provided Uniform Employee Wellness Program which includes complimentary Yoga Classes, Tennis Classes and Gym Classes Amanzoe Elite Program with discounts on various restaurants and local stores Staff party Family Day Access to Typsy (Training Platform) Access to E-Cornell Single Accommodation Monthly Utility Allowance (Electricity and Water) Meal and Coffee breaks when on shift Staff Bus If you're ready to take on the challenge of shaping the future of this unique property and creating unforgettable guest experiences, we invite you to join our team.