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As a UX Research &amp; Analytics Manager, you’ll be leading UX Research and Digital Analytics functions, generating actionable insights that shape user-centered digital strategies, optimizing customer journeys, and guiding evidence-based decision-making across digital assets, products, and services, all while staying aligned with the regulatory framework.&nbsp;Your day to day will include:<ul><li>Defining and executing a unified vision and roadmap for UX Research and Digital Analytics, ensuring alignment with product, design, and business goals</li><li>Establishing and governing research and analytics practices, including tools, KPIs, tagging, templates, and reporting standards</li><li>Translating user behavior and data insights into strategic recommendations that enhance digital journeys and experiences</li><li>Collaborating with cross-functional teams (Product Design, SEO, Digital Business Partners) to embed research and analytics throughout the project lifecycle</li><li>Mentoring and supporting team members, fostering technical growth, stakeholder engagement, and alignment with OPAP’s culture and goals</li><li>Promoting and advocating a data-informed, user-centric mindset across the organization, while staying up to date with global best practices and innovations</li></ul> What you need to succeed:<ul><li>BSc in Business Administration or any other relevant field</li><li>8+ years of experience in UX research, digital analytics, or a related field, with at least 2 years in a leadership role.</li><li>Strong expertise in qualitative and quantitative research methods, usability testing, journey mapping, and behavioral analytics</li><li>Proven ability to analyze complex data, identify patterns, and translate insights into clear, actionable stories</li><li>Experience in building and leading high-performing interdisciplinary teams, with excellent collaboration and stakeholder influence skills</li><li>Proficiency in tools such as Google Analytics/GA4, Hotjar, Adobe Analytics, Tableau, or similar platforms</li><li>Ability to work effectively under pressure, manage multiple priorities, and maintain high attention to detail</li><li>Fluent in English </li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

UX Research & Analytics Manager (3705)

As a Digital Business Partner Sr. Specialist, you will own OPAP’s Digital Ecosystem by proposing, developing, and safeguarding the digital strategy and co-defining digital propositions and initiatives with Business Owners per unit. You will also create use cases, high-level requirements, and customer journeys across digital touchpoints.&nbsp;Your day to day will include:<ul><li>Bringing expertise in digital solutions, tools, and best practices to bridge business needs and digital implementation</li><li>Ensuring delivery quality and scope of digital initiatives through regular checkpoints with Business and Delivery Teams</li><li>Monitoring initiative performance and project progress, while reviewing deliverables, supporting testing, and reporting risks</li><li>Acting as an innovation advocate by coordinating digital transformation initiatives</li><li>Staying updated on digital trends and proposing solutions for product and operations improvement</li><li>Consulting Business Teams to translate needs into digital journeys and specifications before implementation</li><li>Assessing current digital assets and collaborating with experts to improve or deliver new projects</li><li>Managing and clarifying business requests for OPAP’s digital ecosystem, while coordinating resources and contributing to the digital roadmap</li><li>Acting as a liaison between Technology, Digital, and Business Units to resolve issues and support project sign-off</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Digital Business or equivalent</li><li>MSc is relevant topic is desirable</li><li>4+ years of relevant experience are required (e.g., Gaming, Telecom, Banking, Retail)</li><li>Hands-on experience in business analysis methodologies and all phases of the software development lifecycle</li><li>Sound knowledge of the digital ecosystem, digital functions and relevant applications</li><li>Strong analytical, organizational, and adaptable thinking skills.</li><li>Excellent communication skills and customer focus</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

Digital Business Partner Sr. Specialist (3696)

As an AI Product Owner, you will support the evolution and adoption of AI across OPAP by translating business needs into clear AI product requirements and guiding implementation teams in delivering impactful, data-driven solutions.&nbsp;Your day to day will include:<ul><li>Receiving business requests and priorities, clarifying and translating them into AI-specific specifications (e.g., Statements of Work), and producing detailed requirements and plans</li><li>Acting as liaison between business owners and development team to clarify requirements and resolve misalignments</li><li>Managing AI project progress and ensuring timely delivery, testing, and deployment, while providing domain insight and technical expertise</li><li>Managing and refining the AI Product Backlog, aligning business needs, prioritizing AI-related backlog items, and setting delivery milestones</li><li>Identifying and communicating scope/quality risks, reviewing deliverables, supporting testing, and reporting deviations</li><li>Working cross-functionally with teams, PMO, and vendors to enhance collaboration and resolve issues, while designing scalable AI solutions</li><li>Monitoring AI solution efficiency and release cycles, identifying risks, coordinating maintenance, and assessing progress against benchmarks and expectations</li><li>Organizing backlog refinement sessions, monitoring release cycles and operational efficiency, and coordinating maintenance and troubleshooting</li><li>Keeping up with AI market trends, emerging technologies, and standards to propose innovative solutions and maintain a competitive product portfolio for OPAP</li></ul> What you need to succeed:&nbsp;<ul><li>BSc in Computer Science, Digital Automations or equivalent STEM</li><li>MSc in relevant topic</li><li>2+ years of relevant experience in AI or Digital product development &amp; management, functional or technical analysis</li><li>Experience of negotiating with suppliers and business teams</li><li>Hands-on experience in configuration processes of low-code tools/environments</li><li>Very good presentation, communication and conflict resolution skills</li><li>Strong analytical, problem solving and organizational skills</li><li>Ability to work efficiently in a team, with a strong understanding of all layers of a product business to application, infrastructure, and network </li></ul>What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

AI Product Owner (3699)

As a Senior AI Product Owner, you will support the evolution and adoption of AI across OPAP by translating business needs into clear AI product requirements and guiding implementation teams in delivering impactful, data-driven solutions.&nbsp;Your day to day will include:<ul><li>Receiving business requests and priorities, clarifying and translating them into AI-specific specifications (e.g., Statements of Work), and producing detailed requirements and plans.</li><li>Acting as liaison between business owners and development team to clarify requirements and resolve misalignments.</li><li>Managing AI project progress and ensuring timely delivery, testing, and deployment, while providing domain insight and technical expertise.</li><li>Managing and refining the AI Product Backlog, aligning business needs, prioritizing AI-related backlog items, and setting delivery milestones.</li><li>Identifying and communicating scope/quality risks, reviewing deliverables, supporting testing, and reporting deviations.</li><li>Working cross-functionally with teams, PMO, and vendors to enhance collaboration and resolve issues, while designing scalable AI solutions.</li><li>Monitoring AI solution efficiency and release cycles, identifying risks, coordinating maintenance, and assessing progress against benchmarks and expectations.</li><li>Organizing backlog refinement sessions, monitoring release cycles and operational efficiency, and coordinating maintenance and troubleshooting.</li><li>Keeping up with AI market trends, emerging technologies, and standards to propose innovative solutions and maintain a competitive product portfolio for OPAP</li></ul> What you need to succeed:&nbsp;<ul><li>BSc in Computer Science, Digital Automations or equivalent STEM</li><li>MSc in relevant topic is desirable</li><li>5+ years of relevant experience in AI or Digital product development &amp; management, functional or technical analysis</li><li>Experience of negotiating with suppliers and business teams</li><li>Hands-on experience in configuration processes of low-code tools/environments</li><li>Very good presentation, communication and conflict resolution skills</li><li>Strong analytical, problem solving and organizational skills</li><li>Ability to work efficiently in a team, with a strong understanding of all layers of a product business to application, infrastructure, and network. </li></ul>What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Sr. AI Product Owner (3698)

Are you excited about the future of AI? As an AI &amp; Automations Engineer, you will design and deploy AI solutions in predictive analytics and generative AI, bridging business needs with technical execution to deliver scalable, ethical, and efficient systems that drive innovation across the organization. Your day to day will include:<ul><li>Translate business needs into scalable AI solutions and technical implementation plans</li><li>Ensure safe and reliable GenAI outputs through testing frameworks and apply best practices for model lifecycle management, cost optimization, and observability</li><li>Design and deploy predictive models for customer behavior, game performance, personalization, and fraud detection</li><li>Perform data exploration, preprocessing, and feature engineering to support robust model development</li><li>Collaborate with data engineers to build and maintain high-quality data pipelines and feature stores</li><li>Define technical architecture and deliver GenAI solutions across retail, online gaming, and enterprise platforms</li><li>Work closely with AI Product Owners and external partners to translate requirements into GenAI-powered products</li><li>Support the full GenAI lifecycle from ideation to deployment, staying up to date with the latest advancements (e.g., LLMs, diffusion models, multimodal AI)</li></ul> What you need to succeed:&nbsp;<ul><li>BSc in Computer Science or Information Technology, Artificial Intelligence, Data Science, Statistics or a related field</li><li>MSc in relevant topic</li><li>Proven experience in GenAI solutions (LLMs, text-to-image, conversational AI) with strong understanding of architectures, best practices, and ethical considerations (privacy, security, compliance)</li><li>Proficiency in Python and SQL, and hands-on use of ML frameworks (TensorFlow, PyTorch, Scikit-learn, Hugging Face)</li><li>Experience with prompt engineering, fine-tuning, model evaluation, and post-deployment tuning using orchestration tools (e.g., LangChain, LlamaIndex)</li><li>Skilled in model monitoring, drift detection, and MLOps practices (CI/CD, versioning, monitoring) using tools like MLflow, SageMaker, Kubeflow</li><li>Hands-on with data processing (Spark, Apache Beam, Airflow) and storage systems (BigQuery, S3, Snowflake, Delta Lake)</li><li>Knowledge of customer analytics use cases (segmentation, churn, recommendations, real-time analytics) and strong analytical, problem-solving, and project management skills</li></ul> What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

AI & Automations Engineer (3700)

As the Head of Digital Experiences, you will lead and align cross-functional digital experience teams to define, elevate, and ensure the delivery of seamless, data-informed, and customer-centric digital journeys across all commercial initiatives, while ensuring compliance with respective regulatory and compliance frameworks.&nbsp; Your day to day will include:<ul><li>Shaping and implementing the digital experience strategy across all channels, aligning with business goals and customer expectations</li><li>Designing and optimizing customer journeys and product experiences, ensuring usability, accessibility, and operational excellence across digital touchpoints</li><li>Collaborating with CX, Marketing, and Communications teams to deliver integrated and engaging digital propositions</li><li>Monitoring digital experience KPIs and leveraging UX research, analytics, SEO, and data-driven insights to drive continuous improvement</li><li>Leading the execution of the digital engagement roadmap, including corporate websites, infotainment platforms, and gamification tools</li><li>Managing vendors, budgets, and contracts to ensure efficient delivery and high-quality outcomes</li><li>Coaching and supporting your team, fostering skill development, goal achievement, and a strong digital culture</li><li>Staying ahead of global trends and best practices and evaluating new technologies and approaches for potential adoption at OPAP</li></ul>&nbsp;What you need to succeed:<ul><li>BSc in Digital Marketing, Design, Business Administration, Computer Science, or a related field</li><li>MSc Degree in relevant discipline</li><li>10+ years in digital experience leadership, with prior responsibility for multi-disciplinary teams in UX, research, analytics, or digital product design</li><li>Strong expertise in UX strategy, digital analytics, SEO, and agile methodologies, with a strategic mindset and hands-on understanding of digital product lifecycles and customer journeys</li><li>Proven ability to influence stakeholders and drive organizational change, aligning teams and embedding customer experience into go-to-market strategies</li><li>Customer-first and innovation-driven approach, with creative thinking and adaptability to evolving business needs</li><li>Excellent leadership, communication, and collaboration skills, with the ability to engage effectively across all levels, including executive stakeholders</li><li>Highly organized and detail-oriented, with the ability to manage multiple projects under pressure and deliver within tight deadlines</li><li>Fluent in English</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;

Head of Digital Experiences (3701)

Join our Network Development Team!&nbsp;In this role, you will analyze market and network data to uncover growth opportunities and recommend strategies for development and optimization. Your insights will drive the effective placement of OPAP products and services, enhancing our physical footprint and overall performance.&nbsp;With MRICS certification, this team member brings advanced expertise in property-related decisions and market awareness, adding depth and credibility to our strategic choices.&nbsp;Your day to day will include:<ul><li>Leading scouting efforts and assessing the commercial potential of locations to support network expansion</li><li>Scouting and evaluating available properties in targeted areas through coordination with real estate agents and local field visits, supporting the implementation of the network development strategy in alignment with the sales team and interested agents</li><li>Challenging the status quo in certain areas by exploring ways to increase product presence and ensure optimum placement</li><li>Having a strong understanding of market prices and area-specific trends to inform strategic decisions</li><li>Contributing to the design and updating of the x-channel network development strategy (OS, PS, Tora, HL), proposing the most profitable network changes (relocations, renovations, new stores, etc.) to drive decisions on network growth and ensure proper customer experience</li><li>Analyzing and assessing geospatial data and market trends to support network analysis and physical footprint optimization, using GIS tools and identifying opportunities for growth</li><li>Monitoring the implementation of Network Development KPIs, measuring the upside of network changes, and fine-tuning the methodology used accordingly</li><li>Coordinating closely with brokers and internal stakeholders to guide property-related choices with accurate market input</li><li>Supporting sales teams and agents by issuing the necessary documents from urban planning offices through online applications or onsite visits</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Statistics, Information technology, Business Administration, Engineering, Mathematics, or Finance</li><li>3+ years of hands-on experience in data analytics, statistics, network planning and reporting</li><li>Very good communication and interpersonal skills</li><li>Analytical and conceptual thinking</li><li>Ability to prioritize effectively and multi-task</li><li>Problem solving and flexibility</li><li>Achievement orientation&nbsp;</li><li>Teamwork and cooperation</li><li>Knowledge of geodata analysis tools or ArcGis will be considered as a plus</li><li>Advanced communications skills both in Greek &amp; English language&nbsp;</li><li>Solid MS Office skills (Word, Excel, PowerPoint)</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Real Estate & Network Development Specialist (3712)

Do you want to make an impact as a Retail Network Controlling Analyst by turning data into strategic decisions? Act as a key link between Retail, Operations, and Finance by delivering clear financial insights and reports. Support strategic decisions through business planning, KPI benchmarking, and identifying drivers that enhance retail network performance and sustainability.&nbsp;Your day to day will include:<ul><li>Collecting, validating, and reconciling data from multiple sources to produce accurate and insightful performance reports</li><li>Conducting advanced, ad-hoc, and recurring analyses on business operations, channels, and products to support strategic decisions</li><li>Applying performance and viability models to evaluate commercial initiatives, project revenue impact, and support business planning</li><li>Assessing retail network viability and financial sustainability, identifying risks, and supporting improvement actions (e.g. investments, financial support schemes)</li><li>Monitoring performance vs. targets, P&amp;L, cash flow, and ROI of commercial initiatives, highlighting key trends, risks, and opportunities</li><li>Supporting the design of commercial policies, incentive schemes, and segmentation strategies through data-driven analysis</li><li>Translating performance insights into actionable recommendations aligned with business goals and market dynamics</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Statistics, Mathematics, Finance, or a related field. MSc in Data Science is considered a plus</li><li>2+ years of experience in Retail or Finance, ideally in a fast-paced or data-driven environment</li><li>Strong coding skills with proven experience in Python, SQL, and machine learning tools (SAS, R, or SPSS Modeler)</li><li>Solid knowledge of data visualization tools (Tableau or Power BI) and advanced use of Excel</li><li>Demonstrated ability to analyze complex data sets, develop P&amp;L models, and deliver actionable insights</li><li>Strategic thinker with strong analytical and problem-solving skills; results-oriented and detail-focused</li><li>Excellent communication and presentation skills in both English and Greek</li><li>Proficient in MS Office, with hands-on experience in financial projections and feasibility analysis considered a plus</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>

Financial Analyst (3713)

We’re seeking a dynamic Software Development Manager to lead the planning, design, and delivery of innovative in-house software solutions. In this role, you’ll drive the full development lifecycle for critical systems, ensuring projects are executed smoothly, on time, and aligned with business goals. If you’re passionate about building high-performing teams, fostering collaboration, and delivering scalable, high-quality software, this is the perfect opportunity to make a real impact.&nbsp;Your day to day will include:<ul><li>Establishing and improving team processes, procedures, and standards to enhance operational efficiency</li><li>Managing the full software development lifecycle from requirements gathering to deployment and maintenance, leading a multi-skilled team</li><li>Assigning tasks, managing team capacity, and providing coaching and support to develop skills and achieve goals</li><li>Reviewing business and technical needs, proposing scalable solutions aligned with best practices, architecture, and security standards</li><li>Designing software architecture collaboratively to ensure integration and system compatibility</li><li>Coordinating third-party system integrations to deliver cohesive solutions</li><li>Applying agile principles and supporting the resolution of technical challenges</li><li>Reviewing code, debugging, and identifying gaps in business understanding</li><li>Monitoring solution quality and performance through QA evaluation and ongoing updates</li><li>Overseeing vendor contracts to align with team goals and protect company interests</li><li>Encouraging collaboration, innovation, and continuous improvement within the team</li><li>Managing team members by providing support and coaching to develop skills and achieve goals</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Engineering, Computer Science, Information Systems Management, or related field; MSc preferred</li><li>8+ years of experience designing, developing, and testing enterprise software applications</li><li>Proven experience managing software development teams</li><li>Proficient in Java application development within enterprise environments</li><li>Strong experience with industry-standard frameworks and tools such as Spring, Spring Boot, JPA, JUnit, and JavaEE/JakartaEE</li><li>Experience with relational and non-relational databases including MySQL, PostgreSQL, Oracle, and MongoDBExperienced in Agile software development lifecycle methodologies, including SCRUM and Kanban</li><li>Familiarity with Continuous Integration, Continuous Delivery, and Agile best practices</li><li>Strong knowledge of RESTful API design principles</li><li>Experience using version control tools such as Git and Subversion</li><li>Skilled in test-driven development and solid testing practices</li><li>Good understanding of distributed systems and microservices architecture</li><li>Solid knowledge of event-driven architecture</li><li>Excellent understanding of system resiliency and cloud-native architecture</li><li>Strong analytical, problem-solving, and organizational skills</li><li>Solid project management abilities with a positive mindset</li><li>Excellent communication and interpersonal skills, able to explain complex technical concepts clearly</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

SW Development Manager (3649)

Your day to day will include:<ul><li>Monitoring the daily performance and operation of systems, terminals, retail equipment, and network infrastructure to resolve issues and minimize downtime</li><li>Handling technical problems reported via OPAP ITSM and coordinating with vendors to resolve issues in gaming, betting apps, and communication circuits</li><li>Executing Central Information Systems operations using scripts or command line to ensure smooth gaming and betting platform functionality</li><li>Addressing hardware and platform-related issues raised by OPAP corporate operations, prioritizing and resolving them per established processes</li><li>Escalating incidents when necessary, assisting in investigations to reduce downtime, and keeping users updated on procedures</li><li>Maintaining documentation and incident reports, including problem details and resolutions, to prevent future issues</li><li>Coordinating technical issue resolution by mentoring junior engineers in incident management tasks</li><li>Identifying missing IT Operations processes and taking initiative in drafting, communicating, and improving them, including automating existing TOC processes through applications/scripts</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Science or Information Technology</li><li>4+ years of working experience in a customer support field, preferably technical</li><li>Help-desk exposure in the provision within a corporate environment&nbsp;</li><li>Knowledge of the practices, processes and general standards for the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools&nbsp;</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms</li><li>Effective communication and good team player with strong customer service culture</li><li>Excellent organizational skills and prioritization skills&nbsp;</li><li>Excellent written and oral communication skills both in Greek and English</li><li>Availability to work on shifts 24/7/52</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Senior TOC Engineer

Θέσεις Εργασίας Ελλάδα - Σελίδα 20

ux research & analytics manager (3705)

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digital business partner sr. specialist (3696)

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ai product owner (3699)

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sr. ai product owner (3698)

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ai & automations engineer (3700)

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head of digital experiences (3701)

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real estate & network development specialist (3712)

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financial analyst (3713)

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sw development manager (3649)

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senior toc engineer

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