it support specialist

As a IT Support Specialist you will be joining of IT Governance Division of Alpha Bank S.A. and you will be responsible for effectively managing customer expectations, serving as a communication channel between customers and IT organization, and whenever is possible, providing a first-contact resolution. To ensure success as a Service Desk agent, you should have good knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills.

What you will be doing

• Provide First level support to users, over the phone or email, on Hardware, Software and Network connectivity issues.

• Troubleshoot and resolve issues remotely using diagnostic techniques and targeted questioning.

• Monitor issues from start to resolution.

• Provide orientation and guidance to users on how to operate new software and computer equipment.

• Determine the best solution based on the issue and details provided by customers.

• Escalate if needed unresolved problems to next level support.

• Willingness and ability to learn new technologies.

What you need to have

• A Bachelor’s degree in Information Technology, Computer Science or in a related discipline or diploma from an Institute of Vocational Training – IVT with a 3-5 years relevant experience as Service Desk agent. 

• Base OS knowledge (Windows).

• High Level communication skills along with the ability to communicate technical information clearly and concisely to senior level technical staff, engineers or vendors during troubleshooting or escalations.

• Relevant Microsoft, Hardware related, ECDEL or Azure certifications will be appreciated. 

What we offer

It’s all about our people. At Alpha Bank, you will enjoy:

•  A friendly and collaborative working environment that supports taking initiative and action.
• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.
• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.
• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.
• Flexible working options.
• A competitive salary and benefits.

All applications will be acknowledged and treated in utmost confidence.