A BIT ABOUT YOU We want you to smash your time with us, that’s why we want someone like this: An end-to-end cloud designer designs and sets up a private cloud infrastructure that meets the organisation’s business requirements while ensuring safety, growth, and availability. As “E2E Cloud Designer”, the work will support our TDI (Technology Delivery International) team with translating DT (Deutsche Telekom) strategical imperatives like “Telco-as-a-Platform”. A deep understanding of our customers (Natcos, DT units, TDG, …), Telco Services, Vendor Platforms, and Cloud Services, will enable the right solution design and delivery to our TDI partner and end customers. The focus is also on orchestrating and merging the TDI capabilities across all business areas (Networking, Cloud, Telco Engineering Services, …). You will work closely with our partners (Natcos), supporting the development of minimum viable products, and maintain regular contact with Natcos teams. You can tick off several the following boxes with the knowledge you possess: Customer & Partner focus: Work closely with our partners (Natcos) to understand their needs and recommend best practices for long-term business outcomes and become their trusted technology advisor. Understand in detail, the local market needs and requirements of end customers consuming our services (voice, data, messaging, …). The designer also represents the voice of the end customer in developing new features and services that will have an impact on design consideration for the enablers such as cloud platforms (be it private/ public/hybrid), and related technical capabilities. Conduct partner and customer workshops to understand the technology and strategic drivers and most importantly with workload application teams (customers and vendors) and their end users (voice, messaging, data), that will run on the cloud infrastructure. Product focus: work closely internally with product managers and product owners to guide, steer and shape the TDI product portfolio and product functionality, using product management methodologies. Technology trends and strategy: Stay abreast of relevant, current, and future technology trends in cloud and the broader IT area. Develop areas of depth in technical domains relevant to the business’s and the designer’s interests. Give strategic direction and guidance to TDI on technology trends and decisions. e.g. Hyperscaler evaluation; NEON (Next Generation Evolution of our Networks) and others Cloud architecture design (including multi-cloud): Responsible for designing cloud infrastructure that meets specific requirements. This includes designing the network, storage, compute, security, and management control layers. Create and capture best practices and technical content for cloud services. The designer needs to have a strong understanding of virtualisation, containerisation, and automation technologies to design and deploy the cloud infrastructure. e.g. https://12factor.net / Additionally, all options should be carefully considered - buy, borrow and build. Technical requirements analysis: The designer should work with stakeholders to identify the organisation’s business and technical requirements, including capacity, performance, and security requirements Technical integration: The designer should work with other teams to integrate the private cloud infrastructure with other enterprise systems and services, including identity and access management, monitoring, and backup. Security & Governance: The designer should design and implement robust security controls, including network segmentation, access controls, and encryption, to ensure the confidentiality, integrity, and availability of the private cloud infrastructure. The designer will ensure that the private cloud infrastructure complies with the organisation’s governance and compliance policies, including data protection, privacy, and regulatory requirements. Performance optimisation: The designer should continuously monitor the private cloud infrastructure’s performance and optimise the resource allocation to ensure optimal performance and efficiency Documentation, training, and knowledge sharing with team members: The designer should document the private cloud infrastructure design and operation procedures and provide training to other TDI staff to ensure they can maintain and operate the private cloud infrastructure. Evangelise and educate about TDI cloud technology (e.g., workshops, user groups, meetups, public speaking, online videos, or conferences). Contribute to the growth of the TDI CCP organisat

What will you do? The position covers the development, operations and administration of cloud platforms with focus on security. Our platform stack is heavily oriented on open-source. Applicant should be familiar with cloud technologies, principles of Infrastructure as a Code, virtualization and containers. Daily activities include the whole DevSecOps stack, improving existing architecture, introducing changes, testing and ensuring reliable operation of various systems for internal customer. What will you bring along? Professional knowledge, skills, know-how in the field & experience in the field: Previous hands-on experience in Cloud environment working with Cloud technologies. Some previous experience with relevant Security topics such as Identity and Access management, Network encryption, Log management, Incident and Event monitoring, Vulnerability assessment, Web application firewall, Certificate management; Encryption, etc. Education: University/Master degree in Computer Science preferred or relevant technical experties Language skills: English language - fluent (excellent verbal and written communication skills) Interpersonal, communication skills: Communication skills – excellent Result oriented Trustworthy Ability to multitask in a busy and demanding environment Strong analytical and conceptual skills Ability to handle confidential and highly sensitive information Other soft skills, competences: Strategic thinking Self-motivated Highly collaborative Hard skills: Must haves: Experience in cloud technologies, Docker/Container, public and/or private clouds, e.g. Openstack, Kubernetes, AWS, … Experience or high interest in data management, message buses, processing of large data volumes (logs and metrics), ideally experienced in Apache Kafka API development in Flask, FastAPI Experience in CICD, automation and GIT Hands on experience with DevOps Understanding of DevOps and GitOps principles Python coding, Golang coding or other scripting experience Configuration automation – e.g. Ansible Willingness to learn cutting edge technologies Other skills: Experience in Kubernetes and GitLab Familiar with log management, metrics collection systems and/or datalakes Cloud based platform monitoring - Prometheus, Grafana Understanding and knowledge of cyber-security best practices, encryption, security, shift-left, etc. What can you expect working with us? We take a long-term commitment when it comes to our employees. You will develop your career working in one or more innovation projects of Deutsche Telekom Group, exploring the latest trends and technologies which enable the product development process. You will grow not only your knowledge, but also your network, by interacting with a wide group of experts in areas such as Sales and Customer Relationship Management, AI and Customer Experience. What we offer: Pan-European company footprint and stable career path Continual adopting of new technologies and best place for personal development Dynamic and enthusiastic working environment Partial remote working Modern company culture – Slack, ChatOps, automation where possible

At TDI (Technology Delivery International), technology is what connects us. In the ever-changing world of technology, we need Product Managers who can guide us through complex product challenges and a multitude of possibilities. Our products range from cloud native platforms to virtualized/cloudified TelCo network functions and affect thousands of people in today’s connected world. We provide the best-in-class technology solutions and products to the Deutsche Telekom footprint in the European market and through the close collaboration with our local entities, we cater for millions of customers. As a Product Manager you guide products through the entire lifecycle by collaborating as needed across regions, product areas, and functions. Your main tasks include:    Understand markets, competition and overall TDI strategy.    Deeply understand and communicate the problems of customers and users.    Have always the customer’s perspective in mind and be the ambassador for product excellence.    Work collaboratively with other platforms, marketing, legal, UX, etc. to drive the product design, roadmap, development, and launch activities.    Break down complex problems into product development steps and make thoughtful decisions based on data.    Monitor the quality and performance of the launched products, collect user feedback, and constantly drive for better overall user experience.    Communicate the product vision, roadmap, and status to a diverse set of stakeholders. Your Profile What will you bring along?    Motivation to build products that delight our customers    A mindset of continuous learning, willingness to share knowledge and learn from others    Ability to innovate and find solutions to complex problems    A perfect balance between being a strong individual contributor and an empathic team player    Ability to communicate effectively with different stakeholders in the company    Ability to influence multiple stakeholders without direct authority. What do you need to have?    Bachelor's or University degree in Computer Science or Engineering or equivalent experience building and delivering technical products.    A minimum of 3 years of experience in the field of product management.    A minimum of 3 years of hands-on experience as Product Manager, including Product Management methodologies.    Experience in creating product strategy, roadmaps, discovering requirements, describing product features, and driving prioritization in collaboration with cross-functional teams.    Experience in orchestrating cross-functional teams to achieve product success from conception to launch.    Experience in measuring product success along key product metrics as well as supporting business case calculations.    Technical foundation in cloud architecture, virtualization, and telecom network functions (e.g., VNF, CNF).    Experience with agile work methods and DevOps principles.    Basic knowledge of multiple functional areas such as Engineering, Project Management, UX, Sales, Customer Support, Finance or Marketing. What can you expect working with us? We take a long-term commitment when it comes to our employees. You will develop your career working in one or more innovation projects of Deutsche Telekom Group, exploring the latest trends and technologies which enable the product development process. You will grow not only your knowledge, but also your network, by interacting with a wide group of experts in areas such as Software Development, AI and Customer Experience. What else we offer    Open and friendly working environment    Competitive remuneration package    Great development opportunities

Spanish Customer Service Representative Athens / Hybrid Are you fluent in Spanish and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Spanish-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Spanish-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in Spanish & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

Portuguese Customer Service Representative Athens / Hybrid Are you fluent in Portuguese and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Portuguese -Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Portuguese-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in Portuguese & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

Polish Customer Service Representative Athens / Hybrid Are you fluent in Polish and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Polish-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Polish-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in Polish & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

German Customer Service Representative Athens / Hybrid Are you fluent in German and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as German-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our German-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in German & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

Norwegian Customer Service Representative Athens / Hybrid Are you fluent in Norwegian and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Norwegian-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Norwegian-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in Norwegian & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

Italian Customer Service Representative Athens / Hybrid Are you fluent in Italian and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Italian-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Italian-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in Italian & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.

French Customer Service Representative Athens / Hybrid Are you fluent in French and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as French-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our French-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.   Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues and complaints effectively. Collaborate with other departments to escalate complex issues when necessary. Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.   Requirements: Fluency in French & English (both written and verbal) is essential. Strong communication and interpersonal skills. Previous experience in customer service or a related field is preferred but not required. Ability to multitask and work in a fast-paced environment. Excellent problem-solving abilities. Availability to work 24/7/365 to ensure continuous support.