In this dynamic environment, we are looking for an ambitious and self-driven Senior Associate to join our Accounting Internal Firm Services team in Athens.  Examples of tasks you will work on as part of the team Ensure compliance with applicable tax regulations and prepare the tax planning and filing activities (VAT,WHT ,VIES, Income Tax return, MYDATA etc) Μanage Accounting, Finance and Tax Compliance activities and have overall responsibility for the accounting process Register and process journal entries to ensure all business transactions are recorded at ERP system In detail Stay up-to-date with tax laws and regulations Collaborate with internal teams to gather necessary financial information for tax reporting Communicate effectively with tax authorities, responding to inquiries and resolving tax-related issues Liaise with internal and external auditors to facilitate smooth audit processes Estimate and track tax returns Complete quarterly and annual tax reports Recommend tax strategies that align with business goals Prepare necessary paperwork for tax payments and returns Identify tax savings and suggest ways to increase profits Follow industry trends and track changes related to taxes What we are looking for 5 + years of working experience in accounting bookkeeping and tax compliance Excellent academic records from a Greek or foreign top-tier university Years of working experience in a similar role with outstanding knowledge of tax laws, regulations, and compliance requirements Good knowledge of corporate tax law and myDATA Knowledge of Greek General Accounting Principles (Greek GAAP - Law 4308/2014) and Greek General Chart of Accounts Experience in using ERP systems - SAP familiarization will be considered a plus Proficient in the use of Microsoft Office Suite, specifically Excel and Word Excellent interpersonal skills and ability to communicate effectively at all levels Strong organizational & time management skills Ability to work independently and function as a team player Willingness to learn & attention to detail Analytical and problem-solving skills What’s in it for you    At PwC is all about people, encouraging high performance and quality work. Being part of our team includes: 🕑 Hybrid working model 💸 Competitive total compensation package 🏥 Health and life insurance  🤵 Dress for the day - wear what makes you feel comfortable and dress for your day 💻 Company mobile phone and laptop  🌴 Extra days of annual leave 🧘🏼 Wellness Initiatives like gym sessions & nutritionist 🏃🏽‍♂️ Actions Teams eligible to participate (e.g. Running, Trekking)  📚 Career development opportunities & continuous training whilst learning from a wide range of top professionals and through tailor made training programmes 🌎 Global mobility opportunities Please note that all well being benefits mentioned above are subject to annual review. If you're looking for a team that values your work and solves meaningful problems, apply now! We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

If you are committed to excellence in client service and passionate about how technology could be an enabler in our digital world, then you are the one! Examples of tasks you will work on as part of the team Focus on the delivery of client engagements, including drafting advice and conducting technical research on various tax issues Assist project managers with generating new business opportunities and building client networks and relationships Exercise effective communication and relationship-building skills Contribute to building developing and maintaining key client relationships by delivering exceptional client service  Collaborate with a team of Tax professionals in Greece and globally to combine diverse cross-border experience with local tax knowledge across a broad spectrum of industries Be expected to work as part of a multi- disciplinary team within tax and across other service lines (including working with colleagues from Transfer Pricing, Transaction Tax, Indirect Tax, Advisory etc.) in terms of pursuing, managing and delivering engagements and assisting in managing engagement economics by organizing staffing, tracking fees and communicating issues to project leaders You will build strong internal relationships within the tax team and across other service lines You will be given opportunities to develop your tax expertise and have direct client engagement experience. What we are looking for Bachelor's Degree in Economics, or Accounting & Finance or Law from a top-tier Greek university A Master's degree or a Professional Qualification in taxation will be considered a strong asset. Legal qualification (Athens Bar Association or other Bar Association membership) as well as any other approved professional qualification (e.g. ADIT) 0-6 years of working experience, as tax advisor/lawyer in Greece or with broad exposure to taxation Strong verbal and writing skills in English and in Greek Provide ability to conduct legal research, interpret legislation and case law Strong managerial, organizational, project management, analytical skills Proven track record with a leading professional services firm A confident and positive attitude, focused on teamwork and communication with colleagues and clients Commitment to providing quality work and building strong working relationships with clients and colleagues Military services fulfilled for male candidates What’s in it for you  At PwC is all about people, encouraging high performance and quality work. Being part of our team includes: 🕑 Hybrid working model 💸 Competitive total compensation package 🏥 Health and life insurance  🤵 Dress for the day - wear what makes you feel comfortable and dress for your day 💻 Company mobile phone and laptop  🌴 Extra days of annual leave 🧘🏼 Wellness Initiatives like gym sessions & nutritionist 🏃🏽‍♂️ Actions Teams eligible to participate (e.g. Running, Trekking)  📚 Career development opportunities & continuous training whilst learning from a wide range of top professionals and through tailor made training programmes 🌎 Global mobility opportunities If you're looking for a team that values your work and solves meaningful problems, apply now! We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

Due to the continued growth of our practice and consistently high demand for Tax Mergers and Acquisitions services, we are now recruiting Senior Associates for our Tax Advice Team in Athens. The role entails Provision of tax advisory services related to deals / transactions including buy side & sell side tax due diligence work, under the guidance of our experienced managers and partners. Provision of tax structuring services related to transactions or advice on a post-transaction basis including group reorganizations and day to day tax advice. To carry out technical research on tax legislation or jurisprudence in order to assess sophisticated issues in a wide spectrum of tax matters. Collaboration with other Tax professionals in other jurisdictions or Deals professionals for the provision of integrated solutions to our clients. To seek opportunities to invest in yourself and develop your own expertise by taking on greater responsibility and/or more technically demanding tasks. What we are looking for At least 3-4 years of previous working experience on tax matters; Specific experience in tax M&A or Tax Certificates will be considered as a strong asset. Knowledge on Income tax, VAT, International taxes, accounting, Tax Procedures, Corporate Law matters is required. Bachelor’s degree in Economics, or Accounting & Finance or Law from a top-tier university. A Master's degree or a Professional Qualification in taxation will be considered a strong asset. A tax M&A professional with the ambition to be part of the greatest deals and the best team. Critical thinking, analytical & problem-solving skills. Business writing skills both in English & in Greek. A confident and positive attitude, focused on teamwork and communication with colleagues and clients. Experience in supervising a team and supporting junior team members to be developed. Commercial awareness, including the understanding of wider business issues. Motivated, confident and proactive; comfortable leading diverse teams. Ability to work under pressure and meet deadlines. Military services completed What’s in it for you At PwC is all about people, encouraging high performance and quality work.  Being part of our team includes: 🕑 Hybrid working model 💸 Competitive total compensation package 🏥 Health and life insurance  🤵 Dress for the day - wear what makes you feel comfortable and dress for your day 💻 Company mobile phone and laptop  🌴 Extra days of annual leave 🧘🏼 Wellness Initiatives like gym sessions & nutritionist 🏃🏽‍♂️ Actions Teams eligible to participate (e.g. Running, Trekking)  📚 Career development opportunities & continuous training whilst learning from a wide range of top professionals and through tailor made training programmes 🌎 Global mobility opportunities If you're looking for a team that values your work and solves meaningful problems, apply now! We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

Due to the continued growth of our practices and consistently high demand for services, we are now recruiting a Senior Associate to join us and undertake Technical Project Management related tasks within our Data Engineering team.    The role entails:    Having a solid understanding of Cloud, Digital and Data & Analytics terms and definitions  Participate in the scope definition process as per customer specifications.  Developing and managing project plans, schedules, resources, tasks, issues, budgets and deliverables, milestones and risks through the use of Software tools  Managing Ticketing system and daily stand ups  Facilitating requirements elaboration of user stories with team members  Facilitating User Acceptance Testing (UAT) activities  Providing weekly overall project status reporting to management and stakeholders  Managing vendor SLAs, procurement and other internal processes  Identify and develop new opportunities with clients.  Facilitating business development and presales process, e.g.:  Proposals’ development tasks: reviewing RfPs, designing and compiling response documents in collaboration with the respective internal teams, coordinating delivery, etc.  ​Preparation of client presentations, progress reports, etc.  Managing projects’ stakeholders & clients.    The successful candidate should have:  Bachelor's / Master’s degree in Information Technology/Computer Science, or other related field  3+ years of experience in IT/Technical related projects. Experience in IT/Technical Project Management would be considered an asset  1 year of experience in data-related projects will be appreciated  Hands-on experience with programming and QA activities  Understanding of the software development lifecycle and methodologies (waterfall, agile, etc.) with an emphasis on requirements elicitation, modeling, documentation and communication  Proficient with MS Office applications: Excel, MS Project, Visio, Word, and PowerPoint  PMI-PMP/Prince-2 and/or PSM certification would be considered an asset  Good organizational skills with the proven ability to multitask and to "do what it takes" to get the job done  A positive and enthusiastic attitude for working in different industries and markets  What’s in it for you    At PwC is all about people, encouraging high performance and quality work.    Being part of our team includes:  🕑 Hybrid working model  💸 Competitive total compensation package  🏥 Health and life insurance  🤵 Dress for the day - wear what makes you feel comfortable and dress for your day  💻 Company mobile phone and laptop  🌴 Extra days of annual leave  🧘🏼 Wellness Initiatives like gym sessions & nutritionist  🏃🏽‍♂️ Actions Teams eligible to participate (e.g., Running, Trekking)  📚 Career development opportunities & continuous training whilst learning from a wide range of top professionals and through tailor made training programmes  🌎 Global mobility opportunities    Please note that all well being benefits mentioned above are subject to annual review.    If you're looking for a team that values your work and solves meaningful problems, apply now!    We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

If you are a tech-oriented problem solver with motivation to learn, someone willing to collaborate with different teams across PwC Greece, a good communicator with high emotional intelligence and someone willing to take ownership beyond the obvious, then you are the one! What You Will Be Doing Report to the Head of IT PMO, driving the Project Delivery lifecycle of PwC Enterprise Digital engagements.  Manage projects from a technical perspective with top-down oversight throughout entire execution (from the formulation of its Business Case to its final rollout to production) to ensure success as defined by adherence to standards of PM Methodologies (Waterfall and/or Agile). Participate in the scope definition as per customer specifications. Participate in the effort and budget estimation as well as resource forecasting and optimal allocation as per project specific needs. Manage project external and internal stakeholders. Coordinate project teams, removing impediments and facilitating smooth and efficient execution of project plan. Develop project plans, execute, monitor and control, prioritizing tasks and resources, resolving conflicts, proposing solutions towards the most efficient outcome as per PM best practices. Conduct project risk assessments and deliver mitigation plans. Prepare progress reports, providing timely and accurate data, based on specific KPIs. Follow-up on budget progress and provide accurate financial forecasts. Preparation of the monthly billing and follow-up on invoices generation.  Deliver presentations and demonstrations to prospective and current clients with on site presence as required. Obtain customer acceptance of project deliverables. Conduct post-project evaluation and identify successful and unsuccessful project elements. Identify and develop new opportunities with clients. What we are looking for University degree in Computer Science, Engineering or other relevant fields; MBA or other master’s degree will be considered an asset At least 3 years of professional experience in IT Project Management  Experience in IT Requirements Analysis / Management would be an asset PMP and/or PSM certifications are considered a strong plus Experience with Google suite and gsheets data manipulation and automations is highly desirable Experience with MS Project or other PM tools and ticketing systems (Jira, AzureDevops) High level of organizational skills and attention to detail Ability to work under pressure, autonomously and meet deadlines Ability to effectively work with a variety of organizations, management levels, cultures, and personalities. Strong interpersonal communication skills to build sustainable relationships with all people at all levels throughout the organization. Technical fluency and ability to speak knowledgeably about broad technology, business trends and product details, understanding customer and project specific needs. Military obligations fulfilled for male candidates    What’s in it for you At PwC is all about people, encouraging high performance and quality work. Being part of our team includes: 🕑 Hybrid working model 💸 Competitive total compensation package 🏥 Health and life insurance  🤵 Dress for the day - wear what makes you feel comfortable and dress for your day 💻 Company mobile phone and laptop  🌴 Extra days of annual leave 🧘🏼 Wellness initiatives like gym sessions & nutritionist 🏃🏽‍♂️ Actions teams eligible to participate (e.g. Running, Trekking)  📚 Career development opportunities & continuous training whilst learning from a wide range of top professionals and through tailor made training programmes 🌎 Global mobility opportunities Please note that all well being benefits mentioned above are subject to annual review. If you're looking for a team that values your work and solves meaningful problems, apply now! We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

Due to the continued growth of our practice and consistently high demand for technology consulting services, we are now recruiting Technology Advisory Professionals(Experienced Associate to Senior Manager) in ourTechnology Advisory team with a preference in Health and/or Energy sector profiles. Examples of tasks you will work on as part of the team Contribute to the creation of IT / Cloud Strategies and Transformation Programmes. Evaluate alternative options and trade-offs to drive the execution of the IT / Cloud strategy taking advantage of opportunities to optimise technology, improve performance and enable digital transformation. Assess and design Technology Operating Model(s), covering IT Governance, IT Functional and Technology aspects. Develop Solution Architectures and Application Landscape(s) / Technical Plans based on best practices and standards. Define and manage complex projects or programmes of the Technology Consulting Team by utilising appropriate project management methods and tools using either predictive (plan-driven) or adaptive (iterative/agile) approaches. Contribute to marketing and business development activities of the Technology Consulting Team including designing and development of product playbooks, selling pitching decks, etc. Develop high impact Technology Consulting proposals, developing detailed project scope, deliverables and work plans.  For Managers and above: Interact and engage with C-Suite stakeholders focusing on building and maintaining strong clients’ relationships.  Lead and coordinate complex programmes or projects of the Technology Consulting Team by utilising appropriate project management methods and tools using either predictive (plan-driven) or adaptive (iterative/agile) approaches. Develop and lead high impact Technology Consulting project proposals, developing detailed project scope, deliverables and work plans. Coaching and helping other senior members of the team to produce high quality of work for the clients. What we are looking for Experience in Health or Energy sector is highly appreciated University degree in Computer Science or other relevant fields, advanced degrees (MBA, and/or other Master’s Degree) viewed favourably. Relevant Experience working with customers on IT / Digital transformation projects. Experience with cloud computing and/or cloud adoption/transformation. Expertise in building something from scratch and seeing it through; envisioning the big picture, setting goals and developing programs from concept to execution. Proven track record of executing high-impact projects in cross industry practices (e.g. Financial Services, Consumer Industrial Products and Services, Public Sector & Health Care, Energy & Utilities) from a consulting point of view. Clear and concise spoken and written communication style tailored to each specific audience. Ability to communicate technical concepts to technical and non-technical audiences. What’s in it for you  At PwC is all about people, encouraging high performance and quality work. Being part of our team includes: 🕑 Hybrid working model 💸 Competitive total compensation package 🏥 Health and life insurance  🤵 Dress for the day - wear what makes you feel comfortable and dress for your day 💻 Company mobile phone and laptop  🌴 Extra days of annual leave 🚗 Company Car (Manager level and above) 📈 Performance bonus eligibility (Manager level and above) 🧘🏼 Wellness Initiatives like gym sessions & nutritionist 🏃🏽‍♂️ Actions Teams eligible to participate (e.g. Running, Trekking)  📚 Career development opportunities & continuous training whilst learning from a wide range of top professionals and through tailor made training programmes 🌎 Global mobility opportunities If you're looking for a team that values your work and solves meaningful problems, apply now! We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

A career within Transfer Pricing services, will provide you with the opportunity to help our clients develop compliant, tax efficient structures that help advance their business goals. You’ll focus on all aspects of documentation planning, dispute resolution, and advance pricing agreements. Our team helps our clients with a range of transfer pricing solutions including compliance, advancing pricing agreements, and defence and dispute resolution. You’ll focus on helping clients with business transformation that ultimately helps advance their business goals. Examples of tasks you will work on as part of the team As an Experienced Professional, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self awareness, personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct. What we are looking for Minimum 2 years of experience in the transfer pricing practice  Degree in Accounting, Business Administration/Management, Economics, Finance, International Business.Other business related fields may be considered (such as Quantitative Finance).  Excellent computer skills, proficient user of MS Office (use of data analysis tools such as Alteryx and PowerBI will also be an advantage) A confident and positive attitude, focused on teamwork and communication with colleagues and clients at all levels  Commitment to providing excellent quality work and building client relationships  Adaptability and agility to change  Willingness for continuous learning and development  Business writing skills both in English & in Greek. Military services completed What’s in it for you At PwC is all about people, encouraging high performance and quality work. Being part of our team includes: 🕑 Hybrid working model 💸 Competitive total compensation package 🏥 Health and life insurance  🤵 Dress for the day - wear what makes you feel comfortable and dress for your day 💻 Company mobile phone and laptop  🌴 Extra days of annual leave 🧘🏼 Wellness Initiatives like gym sessions & nutritionist 🏃🏽‍♂️ Actions Teams eligible to participate (e.g. Running, Trekking)  📚 Career development opportunities & continuous training whilst learning from a wide range of top professionals and through tailor made training programmes 🌎 Global mobility opportunities Please note that all well being benefits mentioned above are subject to annual review. If you're looking for a team that values your work and solves meaningful problems, apply now! We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

Due to the continued growth of our practice and consistently high demand for technology consulting services, we are now recruiting a Transformation Governance Specialistin our Technology Advisory team with a preference in Energy, Banking or Public Sector related profiles. As a Transformation Governance Specialist, you will play a crucial role in establishing and operating the Transformation Governance Center. Your primary objective will be to support the effective governance of transformation initiatives, ensuring alignment with strategic goals and facilitating seamless communication and collaboration among all stakeholders involved in the transformation projects. Examples of tasks you will work on as part of the team Strategic Directions Definition: Collaborate with stakeholders to establish strategic directions that align with the organization’s transformation goals. Establishment of Governance Framework and structures: Support the design and implementation of governance structures that align with strategic objectives and ensure compliance with established guidelines. Milestone Identification and Roadmap Development: Identify key milestones for strategic initiatives and develop a comprehensive transformation roadmap to guide the organization’s journey. Recognise interdependencies among strategic initiatives, ensuring integrated planning and execution. Stakeholder Management and Communication: Design and implement communication and collaboration plans among all stakeholders, including internal teams, contractors, and consultants. Ensure effective collaboration and communication across project teams. Performance Monitoring and Reporting: Develop and agree on progress reporting standards and appropriate Key Performance Indicators (KPIs) for strategic actions. Monitor progress and update senior management on critical milestones, risks, and dependencies through regular and ad-hoc reports. Risk Management: Establish risk management methodologies for the operational transformation. Analyze and address any delays, risks, or critical issues affecting the project’s progression. Consultative Support and Guidance: Assist project managers and workstream leads with management advisory services throughout the program duration. Assist in organizing presentations, workshops and trainings for managing the business transformation. Business Development: Actively participate in the development of detailed technical and financial proposals, work plans, and other materials to support our business development efforts in consulting services. What we are looking for 3-5 years of working experience in Energy or Banking sector is highly appreciated University degree in Computer Science or other relevant fields, advanced degrees (MBA, and/or other Master’s Degree) are viewed favourably. Proven track record of executing high-impact transformational projects across various industry practices (e.g., Energy & Utilities, Financial Services, Consumer Industrial Products and Services, Public Sector) from a consulting or technical implementation perspective Certifications such as PMP, ITIL, Lean Six Sigma, COBIT are highly favored. Expertise in building something from scratch and seeing it through; envisioning the big picture, setting goals and developing programs from concept to execution. Clear and concise spoken and written communication style tailored to each specific audiences, with the ability to convey technical concepts to both technical and non-technical stakeholders. What’s in it for you    At PwC is all about people, encouraging high performance and quality work.    Being part of our team includes:  🕑 Hybrid working model  💸 Competitive total compensation package  🏥 Health and life insurance  🤵 Dress for the day - wear what makes you feel comfortable and dress for your day  💻 Company mobile phone and laptop  🌴 Extra days of annual leave  🧘🏼 Wellness Initiatives like gym sessions & nutritionist  🏃🏽‍♂️ Actions Teams eligible to participate (e.g., Running, Trekking)  📚 Career development opportunities & continuous training whilst learning from a wide range of top professionals and through tailor made training programmes  🌎 Global mobility opportunities    Please note that all well being benefits mentioned above are subject to annual review.    If you're looking for a team that values your work and solves meaningful problems, apply now!    We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll · Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. · Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. · Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. · Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. · Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. · Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. · Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. · Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role · High school diploma or equivalent · 6 months or more of customer service and call center experience · Understanding, interpreting, and manipulating data for reporting What You Can Expect · Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Ask us about our paid time off (PTO) and wellness and healthcare benefits · And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Team Lead (Croatian-English) working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team. You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You’ll · Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects · Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks. · Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed · Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes · Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy What You Bring to the Role · Associate degree, technical school, or equivalent work experience · Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others · Utilize time management skills and manage priority tasks · Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks · Customer-focused mindset · Comfortable with computer systems What You Can Expect · Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Ask us about our paid time off (PTO) and wellness and healthcare benefits · And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. (#LI-Remote OR #LI-Hybrid OR #LI-Onsite)