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OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools.For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry.The GoalThe&nbsp;Data Science team is looking for a&nbsp;Senior Machine Learning Engineer&nbsp;that will be responsible for&nbsp;creating pre-match and in-play sports betting forecasting models.What you’ll be doing<ul><li>Fetch appropriate data from the data-lake.</li><li>Apply data cleansing methods to identify corrupt or inaccurate data entries.</li><li>Apply Machine Learning techniques to create models for various pre-match and in-play betting markets.</li><li>Implement models in object-oriented programming language.</li><li>Document the process followed.</li><li>Evaluate and maintain existing models.</li><li>Create modelling pipelines in Python based on betting data that automates the model parameters upon demand.</li><li>Collaborate closely with product owners and software developers to move projects from idea to integration.</li><li>Report to the Director of Data Science on workflow and share findings with the Data Science team.</li><li>Communicate with stakeholders and clients the key elements that govern our models.</li></ul>The PlayerWhat you’ll bring<ul><li>A postgraduate qualification in Computer Science, Data Science, Machine Learning or a closely related quantitative field</li><li>3+ years of working experience or a PhD in a quantitative field</li><li>Experience with various modelling techniques (e.g. Probability Distributions, GLMs, Monte Carlo Simulations, Bayesian Inference, Time-Series Analysis etc.)</li><li>Experience with various supervised/unsupervised/reinforcement learning methodologies (e.g. Neural Networks, Random Forests, GBMs, SVMs etc.)</li><li>Advanced Python (e.g. Numpy, Pandas, TensorFlow, Scikit-Learn, Matplotlib, Keras, PyTorch SciPy etc.), C# and SQL programming skills</li><li>A good understanding of betting concepts and markets</li><li>Experience with version control platforms (e.g. GitHub, Gitlab, Bitbucket etc.)</li><li>Fluent in English (written and spoken)</li></ul>Nice to Haves<ul><li>Experience with Big Data tools (e.g. Apache Hadoop, MongoDB, Cassandra etc.).</li><li>Experience with database management tools.</li><li>Experience with data visualisation platforms (e.g. Tableau, Qlik Sense etc.).</li><li>Experience with Jira and Confluence.</li></ul>What’s the Score?Why OpenBet?<ul><li>The Playground: Join a team of innovators, disruptors, and game-changers who are reshaping the future of betting and gaming.&nbsp;</li><li>The Mission: Be part of a mission-driven organization that's committed to revolutionizing the way the world plays.&nbsp;</li><li>The Impact: Make a real impact on the world stage, leaving a lasting legacy that transcends boundaries and inspires generations to come.&nbsp;</li><li>The Culture: Immerse yourself in a culture of creativity, collaboration, and curiosity, where every idea is welcomed, every voice is heard, and every dream is encouraged.&nbsp;</li><li>The Future: Join us on the journey to build the future of betting and gaming, one game-changing innovation at a time.&nbsp;</li></ul>What we can offer YOU:&nbsp;<ul><li>Attractive benefits, an open and supportive environment as well as a modern and exciting workplace&nbsp;</li><li>The opportunity to interact with global teams on a regular basis as you and our business continues to develop &amp; grow&nbsp;</li><li>Tangible and genuine development - at OpenBet, you can take your career where you want it to go!&nbsp;</li><li>And if that’s not enough; enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career&nbsp;</li><li>We have a collaborative office environment with our team members in office 2 days per week.&nbsp;</li></ul>At OpenBet, we celebrate diversity and believe in creating an inclusive environment where every voice is valued and respected. We're committed to building a team that reflects the rich tapestry of humanity, embracing individuals from all walks of life, backgrounds, and identities. Join us in shaping the future of iGaming, where diversity isn't just celebrated—it's celebrated.&nbsp;&nbsp;

Senior ML Engineer

As the Total Rewards Senior Analyst, you will provide support and guidance to local business partners and/or functional department heads in a matrix environment. Responsible for administering, designing, analysing, and implementing compensation, benefits and recognition programs that align with the company's overall business strategy and objectives across all countries in which we have operations.What you’ll be doing<ul><li>Compensation Analysis – Conduct comprehensive salary benchmarking; Salary survey data submissions &amp; analysis of salary data and trends; Support the Head of Total Rewards in annual internal salary range analysis and job family architecture</li><li>Benefits Administration – Evaluate benefit plans including vendors and providers; Manage and administer employee benefits program; Support development and implementation of communication strategies surrounding employee benefits</li><li>Incentive Programs – Evaluate and monitor the effectiveness of incentive programs with a data-driven approach; Support the design and implementation of variable pay programs such as bonus plans and sales incentives</li><li>Compliance and Governance – Ensure compensation and bonus plans adhere to local laws, regulations and internal policies; Support audits and reporting requirements; Support annual regulatory reporting i.e. Gender Pay Gap</li><li>Data Analysis and Reporting - Utilize HR analytics tools to gather and analyse data on compensation, benefits and rewards; Generate regular reports and presentations to HR Leadership and Senior Management</li><li>Communication and Training - Collaborate with HR and Talent Development teams to develop training materials on total rewards programs; Conduct workshops and training sessions to ensure effective understanding and utilization of total reward offerings</li></ul>The PlayerWhat you’ll bring<ul><li>Expert in Microsoft Office (Work, Excel, PowerPoint and Outlook)</li><li>Ability to manage time and projects effectively</li><li>Business acumen, being able to understand company finances, resourcing and the ultimate aims of the business is important</li><li>Intercultural awareness</li><li>Team player adaptable and proactive</li></ul>Education and Experience<ul><li>University degree, majoring in human resources and/or reward management, business studies, social science or economy or relevant equivalent experience.</li><li>Proven Total Reward experience in a similar industry/ environment</li><li>Influence and resilience within a matrix organisation structure</li><li>Professional expertise in employment law issues as they pertain to Total Rewards, e.g. equal pay and Gender Pay Gap</li><li>Fluent in the English language, written and spoken</li></ul>Nice to haves<ul><li>MBA</li><li>Certificate or diploma in business analysis</li><li>Experience of HR operational aspects (Talent availability, Salary and Benefit, Legal/ Labour Compliance, Income Tax, Social Context)</li><li>Experience in the industrial industry</li></ul>Working EnvironmentStandard Office Environment. May be required to travel and/or have overnight trips.&nbsp; Hours worked may exceed regular schedule.What’s the score?What we can offer YOU:&nbsp;<ul><li>Attractive benefits, an open and supportive environment as well as a modern and exciting workplace&nbsp;</li><li>The opportunity to interact with global teams on a regular basis as you and our business continues to develop &amp; grow&nbsp;</li><li>Tangible and genuine development - at OpenBet, you can take your career where you want it to go!&nbsp;</li><li>And if that’s not enough; enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career&nbsp;</li><li>We have a collaborative office environment with our team members in office 2 days per week.&nbsp;</li></ul>At OpenBet, we celebrate diversity and believe in creating an inclusive environment where every voice is valued and respected. We're committed to building a team that reflects the rich tapestry of humanity, embracing individuals from all walks of life, backgrounds, and identities. Join us in shaping the future of iGaming, where diversity isn't just celebrated—it's celebrated.&nbsp;&nbsp;

Total Rewards Senior Analyst

The&nbsp;OpenBet Core Pricing&nbsp;team of the Data Science department is looking for a&nbsp;Data Scientist&nbsp;to create pre-match and in-play sports betting forecasting models. The role will be based in&nbsp;Athens.Key Responsibilities<ul><li>Fetch appropriate data from the data-lake.</li><li>Apply data cleansing methods to identify corrupt or inaccurate data entries.</li><li>Apply statistical techniques to identify patterns in the data.</li><li>Create models for various pre-match and in-play betting markets.</li><li>Implement models in object-oriented programming language.</li><li>Evaluate and maintain existing models.</li><li>Document the process followed.</li><li>Report to the Director of Data Science on workflow and share findings with the Data Science team.</li><li>Collaborate closely with product owners and software developers to move projects from idea to integration.</li><li>Communicate with clients the key elements that govern the model.</li></ul>Essential Qualifications<ul><li>A postgraduate qualification in Data Science, Machine Learning, Statistics, Mathematics or a closely related quantitative field.</li><li>3+ years of working experience or a PhD in a quantitative field.</li><li>Advanced programming skills: (a) statistical programming (R&nbsp;or&nbsp;Python), (b) object-oriented programming (C#&nbsp;or&nbsp;Java) and (c)&nbsp;SQL.</li><li>Experience with various modelling techniques (e.g. Probability Distributions, GLMs, Monte Carlo Simulations, Bayesian Inference, Time-Series Analysis etc.)</li><li>A demonstrable interest in developing forecasting models for sports.</li><li>A good understanding of betting concepts and markets.</li></ul>Desirable Qualifications<ul><li>2+ years of working experience in the betting industry.</li><li>Knowledge of modern Machine Learning methodologies (e.g. Neural Networks, Random Forests, GBMs, SVMs etc.).</li><li>Experience with data visualisation platforms (e.g. Tableau, Qlik Sense, R-shiny etc.).</li><li>Experience with version control platforms (e.g. GitHub, Gitlab, Bitbucket etc.)</li><li>Experience with Jira and Confluence.</li></ul>Why would you enjoy working with us at OpenBet?<ul><li>Competitive benefits include a pension plan, private insurance for you and your family members, as well as extra leave days for volunteering and other purposes.</li><li>The opportunity to work within a truly international Company, where you can expect the diversity and the opportunities of the world, mixed with a people-friendly culture.</li><li>A wide palette of training opportunities and internal and external learning sources, from onboarding to on-the-job training by our subject matter experts.</li><li>A hybrid working model with the expectation to work in the office twice a week. As a software house, we have a relaxed but highly professional environment with excellent facilities, including an on-site canteen &amp; gym, showers, video, board and electronic sports games, and a lending library.</li><li>We love to get together and throw several group events, to celebrate newcomers, enjoy some good meals together, and show off our sports talents as part of company tournaments (basketball, table tennis, and others!).</li><li> </li></ul>

Data Scientist

Chubb is looking for a&nbsp;Senior Java Software Engineer&nbsp;to join our team. Insurance domain knowledge preferred but not required. Must demonstrate end-to-end understanding of SDLC methodologies with experience in Implementing code for products, frameworks &amp; platforms. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company. As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities<ul><li>Strong technical skills and demonstrated ability to quickly learn and adapt to and use innovative technologies.</li><li>Demonstrated analytical and problem-solving skills including experience analyzing business problems, identifying solutions and driving the team to the solution.</li><li>Excellent Verbal and Written Communication skills (in Greek and English) including meeting facilitation, experience communicating and presenting solutions for business problems to business stakeholders and ability to interact with various cross-functional teams.&nbsp;</li><li>Leadership experience in guiding and mentoring teams is preferred.&nbsp;</li><li>Experience with multitasking and to function efficiently in a high volume, elevated risk and fast paced environment.&nbsp;</li><li>Self-starter requiring minimal oversight to achieve defined goals.&nbsp;</li></ul> QualificationsQualifications<ul><li>Bachelor's Degree in Computer Science, Engineering or equivalent experience.&nbsp;</li><li>6+ years of software development. Strong proficiency in back-end technologies.&nbsp;</li><li>3+ years of Java Spring Boot or/and Quarkus experience implementing frameworks.&nbsp;</li><li>2+ years’ working knowledge of database technologies such as SQL Server, DB2 or MongoDB (NoSQL DB) with experience in writing complex queries, creating/modifying stored procedures, functions, and views.</li><li>Proficiency in unit testing and functional testing frameworks such as JUnit or NUnit.&nbsp;</li><li>Proficiency with cloud platforms such as Azure and AWS, along with a good understanding of databases, caching, and message queues.</li><li>Strong understanding of software design patterns, architecture best practices, and code development principles.&nbsp;</li><li>Understanding and experience with Behavior-Driven Development (BDD) and Test-Driven Development (TDD) methodologies.&nbsp;</li><li>Working experience with code versioning tools (such as Git/GitHub), Web services, Restful APIs and JSON.&nbsp;</li><li>Strong competency in Object-Oriented Programming and Design thinking&nbsp;</li><li>Knowledge of DevOps practices such as Continuous Integration and Continuous Deployment using tools like Jenkins and Docker.</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

Senior Java Software Engineer

Chubb is looking for an&nbsp;Associate IT Risk Analyst&nbsp;to join our team.&nbsp;This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities:<ul><li>Assist in the execution and delivery of IT audits, reviews, and projects.&nbsp;</li><li>Owning the execution of IT SOX testing, specific to North America and other entities as required.</li><li>Developing detailed work papers of testing procedures performed.</li><li>Analyzing IT and business processes for design and operating effectiveness of internal controls.</li><li>Performing follow-up with the business on agreed upon action plans.</li><li>Providing support to senior team members on special projects and assignments.</li></ul> QualificationsQualifications:<ul><li>Relevant IT related or business degree&nbsp;</li><li>1-2 years of experience in IT audit or other related areas, including exposure to Sarbanes Oxley</li><li>Strong analytical skills and ability to prioritize multiple tasks</li><li>Excellent written and verbal communications skills</li><li>Must be a team player and capable of working independently</li><li>Able to deliver to deadlines</li><li>Knowledge of Microsoft Office Applications&nbsp;</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

Associate IT Risk Analyst

Chubb is looking for a&nbsp;Technical Analyst&nbsp;to join our team.&nbsp;This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities:<ul><li>Business analytical and technical support of our key Critical &amp; Important applications including Respond for Complaints and Cluster Seven EUC solutions management.</li><li>Build &amp; demonstrate a detailed business and underpinning technical understanding of these applications, including: knowledge of server and other supporting infrastructure, undertake incident triage/resolution, problem investigation &amp; resolution, change, release &amp; upgrade management, testing, project planning and deployment, license management and vendor management.</li><li>Develop a capability for configuration development and support for the Respond complaints platform specifically. Taking requirements from user concepts to delivery.</li><li>Ensure software currency is maintained, ensuring we remain on supported platforms, including the planning and delivery of SQL/Windows upgrades in line with dictated project timelines.</li><li>Be able to identify and provide solutions to maintain application resiliency expectations and performance standards.</li><li>Ensure our applications are maintained/enhanced within Information Security and Architectural guidelines and being a ‘go to’ for Security issue and exception management.&nbsp;Lead our responses to Security initiatives and requirements.</li><li>Responsibility for ensuring that new/amended versions of the Team’s supported applications, and those newly assigned follow architectural and security governance requirements as part of the Build Permit process.&nbsp;Also ensuring the applications &amp; infrastructure system of record (APM/CMDB) is kept fully maintained for applications which the team is responsible for.</li><li>Service transition, support, enhancement and change budget management for additional applications that our Team may be asked to accommodate.</li></ul> QualificationsQualifications:<ul><li>4-5 years of experience in a similar technically oriented, business-focused role, looking for a new challenge/opportunities.</li><li>Experience of prior working within insurance and/or financial services regulatory frameworks is desirable.</li><li>Experience of working within a large global organization, with a European remit and where IT services are delivered from multiple geographies and time zones.</li><li>Demonstrable experience in the support of complex business applications, with strong analytical and problem-solving skills.</li><li>Experience of working in an Agile environment.</li><li>Good understanding of technical environments underpinning applications, including MS Windows, SQL Server and also Cloud hosting environments such as MS Azure.&nbsp;</li><li>Ability, determination and willingness to accept a variety of challenging assignments and to own business IT requirements, issues or problems until satisfactorily fulfilled/resolved.</li><li>Self-sufficient and dynamic individual who is able to learn quickly, hit the ground running and looking to achieve rapid results.</li><li>Experience in requirements analysis and the ability to devise business solutions.</li><li>Good experience in working with/ability to quickly develop skills needed for Agile delivery.&nbsp;</li><li>Excellent verbal and written communication skills and the ability to interact professionally with IT teams, business stakeholders and senior management.</li><li>Qualifications:&nbsp;List the professional / academic qualifications required for the role.</li><li>ITIL Foundation Level qualification a distinct advantage.</li><li>Professional Project Management and/or business analysis qualifications would be an advantage.</li><li>Minimum first-level degree (or equivalent) expected, although practical experience is of greater importance.</li><li>Ability to learn and apply new technologies where needed.</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

Technical Analyst

Chubb is looking for an&nbsp;IT Service Delivery Analyst&nbsp;to join our team.&nbsp;This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.Responsibilities:<ul><li>Liaise with the various business teams to understand the key systems workflows, dependencies, and business impact when incidents are reported.&nbsp;</li><li>Act as a focal point for service escalations from the business, both incident and service requests, ensuring they are dealt with swiftly by the appropriate IT teams and kept the business customers informed of progress &amp; resolution.&nbsp;</li><li>Liaise with the various business and IT teams to implement IT services process improvements regarding incident management, user profile admin and application access.&nbsp;</li><li>Utilize relationships with key business users and provide major incident escalations based on business impact and interruption.</li><li>Major incident support provided to coordinate with collaboration with clear and consistent business stakeholder communications and business checkout/validation at remediation.</li><li>Provide guidance and support with local IT requirements and application access where applicable (onboarding new software, web portal access/blocking).</li><li>Ensure failed changes and releases are investigated and lessons learnt.</li><li>Ability to learn and understand the Chubb IT and Business environment quickly.</li></ul> QualificationsQualifications:<ul><li>Minimum first-level degree (or equivalent) expected, although practical experience is of greater importance.</li><li>At least 3 years of experience in a similar technically oriented, business-focused role, looking for a new challenge/opportunities.</li><li>Experience of working within a large global organization, with a European remit and where IT services are delivered from multiple geographies and time zones is desirable.</li><li>IT support skills gained from previous experience in delivering operational IT services.</li><li>Good verbal and written communication skills and the ability to interact professionally with IT teams and business users.</li><li>Experience of prior working within insurance and/or financial services is desirable.</li><li>Experience in analytical and problem-solving skills.</li><li>Ability, determination, and willingness to learn from challenging assignments and deadlines.</li><li>Experience with owning the accountability to manage the resolution of reported issues.&nbsp;</li><li>Working with business users of all levels of IT literacy.</li><li>ITIL Foundation Level qualification a distinct advantage.</li><li>Ability to learn and apply new technologies where needed.</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

IT Service Delivery Analyst

Chubb is looking for an&nbsp;UC Operations Engineer&nbsp;to join our Global Collaboration Services team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice, video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing low-cost, highly available, flexible and secure solutions. With service in over 50 countries, we are relentlessly focused on driving and improving the end user experience thru advancement of technology, process improvement and enhanced partnerships with our stakeholders.Responsibilities&nbsp;<ul><li>Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions.&nbsp;</li><li>Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways.&nbsp;</li><li>Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms).&nbsp;</li><li>Provide escalation support for L2 operations team.&nbsp;</li><li>Create operational documentation of new solutions.&nbsp;</li><li>Assist in managing vendor partners to ensure SLA’s are being met.&nbsp;</li></ul> QualificationsQualifications<ul><li>Bachelor's Degree, or equivalent experience.&nbsp;</li><li>4+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services).&nbsp;</li><li>Professional level certifications (CCNP-Collaboration or higher).&nbsp;</li><li>Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft.&nbsp;</li><li>Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions.&nbsp;</li><li>Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions.&nbsp;</li><li>Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements.&nbsp;</li><li>Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot).&nbsp;</li><li>Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc.).&nbsp;</li><li>Experience with project management methodologies (Agile, SDLC, DevOps etc.).&nbsp;</li><li>Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows, and implementation presentations for technical and non-technical audiences.&nbsp;</li><li>Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team.&nbsp;</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

UC Operations Engineer

Chubb is looking for a&nbsp;Senior UC Operations Engineer&nbsp;to join our Global Collaboration Services team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice, video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing low-cost, highly available, flexible and secure solutions. With service in over 50 countries, we are relentlessly focused on driving and improving the end user experience thru advancement of technology, process improvement and enhanced partnerships with our stakeholders.Responsibilities&nbsp;<ul><li>Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions.&nbsp;</li><li>Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways.&nbsp;</li><li>Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms).&nbsp;</li><li>Provide escalation support for L2 operations team.&nbsp;</li><li>Create operational documentation of new solutions.&nbsp;</li><li>Assist in managing vendor partners to ensure SLA’s are being met.&nbsp;</li></ul> QualificationsQualifications<ul><li>Bachelor's Degree, or equivalent experience.&nbsp;</li><li>5+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services).&nbsp;</li><li>Professional level certifications (CCNP-Collaboration or higher).&nbsp;</li><li>Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft.&nbsp;</li><li>Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions.&nbsp;</li><li>Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions.&nbsp;</li><li>Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements.&nbsp;</li><li>Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot).&nbsp;</li><li>Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc.).&nbsp;</li><li>Experience with project management methodologies (Agile, SDLC, DevOps etc.).&nbsp;</li><li>Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows, and implementation presentations for technical and non-technical audiences.&nbsp;</li><li>Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team.&nbsp;</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

Senior UC Operations Engineer

Chubb is looking for a&nbsp;Solution Architect&nbsp;to join our Enterprise Infrastructure Services team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company.&nbsp;As an industry leader, Chubb is an employer of choice for skilled professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.The candidate will be responsible for development, implementation, and serviceability of Chubb’s contact center infrastructures and is the expert technical resource for contact center transformation projects. This position will drive strategic infrastructure initiatives and oversee engineering of transformation projects. This role will also assist in establishing operational support models, self-service tools, process automation, and proactive monitoring required for a scalable and highly available communication service.Responsibilities<ul><li>Understands the concept and execution of architecture and engineering in the development and deployment of NICE CXOne, Cisco, Microsoft, Genesys, and/or Avaya contact center &amp; collaboration platforms.</li><li>Initiate and proactively engage projects in response to business requirements and strategic infrastructure projects. Leadership role in program initiatives and comfortable with strategy, budgeting, finance, resourcing, and goal-oriented delivery.</li><li>Successfully lead large scale transformation programs that include complex integrations of many technology components from Cisco, Avaya, NICE CXOne, inContact, or Genesys. This includes the deployment of new voice, video, SMS, business chat messengers, WhatsApp, and supportive technologies.&nbsp;</li><li>Leading engineer role for all global contact center applications; including - cloud providers, internal/external infrastructure, telephone providers, interaction recording, workforce management, reporting, session border controllers, and integrated equipment, devices, and infrastructure.</li><li>Solution engineering all customer engagement &amp; contact center infrastructure transformation services for voice &amp; video solutions, designing &amp; configure global routing plans, software lifecycles, and overseeing operational departments processes and inventory.</li><li>Contribute significantly to product design, documents, solution, development, DevOps, test plans and test execution.</li><li>Ability to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.</li><li>Develop operational processes using efficient technologies &amp; procedures for Move, Adds, and Changes telephony service.</li><li>Ability to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.</li><li>Develop operational processes using efficient technologies &amp; procedures for Move, Adds, and Changes telephony service.</li></ul> QualificationsQualifications<ul><li>Bachelor’s degree or equivalent work experience recommended.</li><li>5+ years of relevant experience with Contact Center, ACD, IVR, WFM, and recording services including architecture design, configuration, implementation projects, and complex system integrations. Experience transforming distributed contact center systems into global technology standard.</li><li>Must be a self-starter with the ability to work independently and in a collaborative team environment. Proven track record in relationship-building and driving change in a matrixed work environment.</li><li>Strong platform experience with leading collaboration technologies and certifications are a plus. Experience with any of the following:</li><li>NICE CXOne, inContact</li><li>Genesys PureCloud / Engage Cloud</li><li>Cisco Contact Center Enterprise</li><li>Avaya Contact Center</li><li>Hands on engineering expertise building call flows and platform configuration, including API integrations and voice &amp; chat infrastructures.</li><li>Experience configuring integrations with global telecommunications providers, SIP trunking, and knowledge of global routing and regulations.</li><li>Understanding of cloud technologies such as Azure or AWS and knowledge of security best practices and regulations.</li><li>Ability to manage multiple projects in a dynamic environment and experience with project delivery successes that include deploying new technologies, softphones, mobile workforces, and unified communications systems.</li><li>Understanding of the Agile development methodology, SDLC, and DevOps experience a plus for improved automation and operations</li><li>Knowledge and experience engaging with networking infrastructure teams (Firewall rules, QoS, Routing, Packet Captures, DHCP, DNS, Active Directory, etc.)&nbsp;</li><li>Understanding of security infrastructure within the context of collaboration services (firewalls, VPN, key management, encryption, certificates, etc.)</li><li>Strong ability to identify, understand and communicate business needs and application architectures for technical projects.</li><li>Excellent communication and collaboration skills; ability to effectively communicate across all levels is required.</li><li>Excellent written/verbal skills; ability to effectively communicate is required.</li><li>Experience in understanding and communicating technical concepts to a non-technical audience.</li></ul>Our team makes the difference, every time. For this reason, we offer in return!We offer hybrid working model, explicit, structured career development, a competitive salary package, annual bonus, private medical cover, monthly allowance for lunch, continuous learning experiences, work in a fun, lively environment with mentoring from our groundbreaking senior mentors.Integrity. Client Focus. Respect. Excellence. TeamworkOur core values instruct how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and encouraging.Diversity &amp; InclusionAt Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.Many voices, One Chubb!

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