You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll · Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results. · Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations. · Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results. · Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process. · Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs. · Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary. · Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties. · Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role · High school diploma or equivalent · 6 months or more of customer service and call center experience · Understanding, interpreting, and manipulating data for reporting What You Can Expect · Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Ask us about our paid time off (PTO) and wellness and healthcare benefits · And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Team Lead (Croatian-English) working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team. You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You’ll · Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects · Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks. · Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed · Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes · Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy What You Bring to the Role · Associate degree, technical school, or equivalent work experience · Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others · Utilize time management skills and manage priority tasks · Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks · Customer-focused mindset · Comfortable with computer systems What You Can Expect · Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Ask us about our paid time off (PTO) and wellness and healthcare benefits · And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. (#LI-Remote OR #LI-Hybrid OR #LI-Onsite)

Η PlegmaNet σε συνεργασία με την ΕLΡΕDΙSΟΝ προσφέρει ευκαιρίες για part–time απασχόληση 6ωρη για τη στελέχωση της θέσης του Συμβούλου Ενέργειας, ανεξαρτήτως ηλικίας και οικογενειακής κατάστασης! Η θέση του Συμβούλου Ενέργειας αφορά: Εξερχόμενες κλήσεις με σκοπό την προώθηση των υπηρεσιών της Elpedison Την ανάπτυξη του πελατολογίου της Την κάλυψη των αναγκών του πελάτη βάσει των διαθέσιμων προϊόντων και υπηρεσιών του παρόχου Requirements Πάθος για τις πωλήσεις & πελατοκεντρική σκέψη Ταλέντο στην επικοινωνία & διαπραγματευτικές ικανότητες Απολυτήριο Λυκείου Καλή εξοικείωση με τη χρήση Η/Υ Benefits Πενθήμερη εργασία (Δευ – Παρ) Σταθερά πρωινό ωράριο 09:30-15:30 (χωρίς βάρδιες!) Σταθερές μηνιαίες απολαβές 600 € (καθαρά!) Επιπρόσθετο κλιμακούμενο μηνιαίο bonus παραγωγικότητας χωρίς όριο Πληρωτέα εκπαίδευση από την 1η ημέρα που αφορά όλες τις απαραίτητες γνώσεις σχετικά με υπηρεσίες/προγράμματα Σύμβαση αορίστου χρόνου Δυνατότητα υβριδικής εργασίας μετά τους πρώτους 2 μήνες κατόπιν αποτελεσματικής ενσωμάτωσης στο εταιρικό πλαίσιο Εύκολη πρόσβαση στην εταιρεία με όλα τα ΜΜΜ