Τι κάνεις είσαι υπεύθυνος/η για τη φερέγγυα παρουσίαση των εμπορευμάτων, καθώς και για την εφαρμογή της εταιρικής πολιτικής πωλήσεων στο κατάστημα συντονίζεις τους εργαζομένους στα διάφορα τμήματα του καταστήματος συντονίζεις την καθημερινή λειτουργία του καταστήματος Τι πρέπει να διαθέτεις Προηγούμενη επαγγελματική εμπειρία σε θεση υπεύθυνου στο λιανικό εμπόριο Γνώσεις χειρισμού Η/Υ Δυναμικότητα και ανεπτυγμένη ικανότητα επικοινωνίας και οργάνωσης Μεταφορικό μέσο Έντονο εμπορικό προσανατολισμό Εκπληρωμένες στρατιωτικές υποχρεώσεις (για τους άνδρες υποψήφιους) Ομαδικό πνεύμα Τι σου προσφέρουμε Αξιοκρατικό & σύγχρονο περιβάλλον εργασίας Ανταγωνιστικό πακέτο αποδοχών Άριστες προοπτικές επαγγελματικής εξέλιξης σε σύντομο χρονικό διάστημα Συστηματική και ευρύτατη εκπαίδευση

Retail delivery on Wolt is growing rapidly and we look for an individual that can help us to constantly improve the operational excellence on both our and our partner’s side. You’ll be working closely with our local country teams, their respective Merchant Partners on the platform and other regional & global stakeholders to push on performance, manage complex operational processes and develop solutions. In this role, you are expected to take full ownership of the operational results in New Verticals within Wolt’s South operating region, working closely with our local Account Managers and the operational teams of our Merchants. Our team will be small and spread out but will work closely together, consisting of one Global and two Regional Heads of Retail Operations.   What you’ll be doing Drive exceptional quality and growth in retail delivery, including e.g. Improvement on unfulfilled or missing items within our customer’s orders Collaboration on the Merchant’s capabilities to handle assortment replenishment, planogram, operating practices and quality control in relation to picking online orders Reviews of Merchant compliance (common KPIs, picker & venue performance management) Supporting the Merchant in assortment integrations for price, stock, order management and finance reconciliation.  Serve as a communication bridge between our merchants, local teams, regional management and product stakeholders. Analyse and develop process flows, set up operational best practices, and support related product roll-outs for both us as well as for our partners. Teach and coach our country teams according to those standards and hold them accountable. Our humble expectations You have significant (5-8 years) work experience within similar industries, FMCG, retail, technology or related. Experience with previous operational focus in e-commerce or digital marketplaces is a huge plus. You do not shy away from getting your hands dirty, building and testing, or doing onsite visits - you have prior experience in a fast-moving environment with a strong focus on achieving targets and getting things done. You have solid project management experience with complex problem solving skills. You have a multicultural understanding and you can move others in the right direction in an international environment. You are comfortable with data, enjoy solving problems and have solid analytical skills (ideally paired with experience in using online data tools - e.g. Looker). You have strong attention to detail and ability to own and drive, work independently and ask for guidance when needed. You communicate clearly and concisely in written and verbal comms and are fluent in English. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our stock option plan. You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda. We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: Caroline Sørensen, Talent Acquisition Partner: [email protected] Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page and send your application in English.

We are now searching for a full-time Store Manager to lead our market in Thessaloniki. If you have experience in team leading and enjoy working with a fun group of people, then you might be just the person we are looking for! You will be working from our market. What you'll be doing Being responsible for the day-to-day store operations, including staying on top of freshness, inventory and stock management. Developing and improving the way our stores operate. Lead and motivate a team. Create an environment where your colleagues can do their best work.  Managing shift scheduling. Handling orders of the store. Our humble expectations You have previous leadership experience. A fast learner with the ability to multitask. Proactive and service-minded are words that describe you. You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment. You are tech savvy. You are able to work both during the day, evenings and weekends. Data-driven and analytical, you use data to help improve and develop. Experience from working in a grocery store is a plus. Fluent level of Greek and English. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: [email protected] Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

Ad + Promo Sales: CPG Partnership Manager create significant value to our joint customer bases via Ads + Promos. Our product is developing new features every day which you will be in charge of commercializing Joint Business Strategy and Planning: We create win-win-win models which bring significant benefits to our CPG partners, Wolt, and our end-customers. Our industry is moving fast and changing by the minute; you will have to be creative and figure out how we can all win together, both today and tomorrow. Plan Execution: Our team likes to get its hands dirty. You’ll work closely with local teams across 23 countries to ensure that the details of operational plans are being executed, from ensuring a supply chain is providing the right amount of availability on our shelves to triple-checking marketing campaign flows. Our humble expectations Previous global enterprise sales or account management experience with a solid analytical background. Proven ability to create incremental value for partners in a self-driven manner. We are looking for an entrepreneurial drive. Understanding the CPG and Ads industry is a major plus. Presentation & Analytical Skills – You should be fully comfortable, and really enjoy, working with databases to provide real-world business insights and recommendations. Advanced Excel and presentation drafting skills are a must, SQL is nice to have. Fluent in English and Greek Ownership Mindset - We are in a rapid growth stage! You’ll need to enjoy taking responsibility and be comfortable with (fast) change Eligible to work in the country where the job is posted and willing to travel when necessar Next steps If you are excited about working in a high-growth environment, taking ownership, and leading an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! :)

In this role, you will have ownership and responsibility over our public policy work in the region and work closely with cross-functional regional partners (in particular Comms) in developing and executing successful advocacy campaigns and you will represent Wolt vis-a-vis all levels of policy makers, authorities, industry associations, and other stakeholders together with other relevant functions. You will be working with Public Policy colleagues in different regions, aligning with business leaders and contributing to global cross-functional projects. The role reports to Wolt’s Head of Public Policy, Markets. Your mission is to ensure that public policy supports our growth in the region, and that we are a responsible and constructive partner to policy makers. You feel at home at the intersection of law, politics, and business. We truly want you to be an expert but also someone who is curious and eager to learn and grow with us. You will elevate Wolt’s ability to participate in relevant societal and regulatory debates. What You’ll Be Doing Help Wolt to participate in emerging policy debates, legislative processes, enforcement initiatives and regulatory developments around all issues impacting our business, such as platform work, e-commerce, platform regulation, competition policy, and sustainability Manage and execute public policy projects and support Wolt’s engagement with policy makers in the region at all levels Enable and coordinate meetings with key stakeholders (external and internal) to reach set public policy goals Brief, prep, and advice Wolt leadership on all policy matters in the region Monitor legislative and regulatory developments and assess their impact on our business Develop engagement strategies, company positions, materials, and policy proposals Work with relevant external partners (agencies, trade associations, other platform operators, think thanks etc)  Proactively and independently assess and decide on any actions that help us to make sure our voice is heard in relevant processes Our humble expectations Our humble expectations 10+ years of public policy experience in an agency, in-house, or government role Masters degree in law, public policy, political science or similar Experience in leading engagements in policy processes in the region Ability to efficiently execute public policy projects Brilliant mind with ability to think strategically and develop creative and constructive policy proposals Understanding the business needs and ability to self-start  Analytical mindset to effectively weigh risks and payoffs in a number of scenarios ​​Political and legislative process knowledge and an existing policy network of key stakeholders is preferred Prior exposure to working in international environments Fluent in at least English and Greek Willingness to travel Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our long term incentive plan. You will fit into a truly diverse team across 28 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda. Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

As a Regional Scheduling Lead in our Workforce Management (WFM) team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries. Your role is pivotal in creating efficient, accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges. In this position, you will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels. Your work will ensure smooth operations, enabling our teams to meet organizational and customer needs effectively. Your Mission: Work with your countries and Regional counterparts to optimise our service delivery for our customers no matter where they are; Grow and level up your team, supporting their development through the WFM Career map and beyond; Set the scheduling strategy for the upcoming 3 months and work with our internal, shared services and outsourced teams to deliver this; Build scalable scheduling routines, identify and highlight replication opportunities for global consistency; Understand and interrogate our forecasts, making adjustments using your expertise and optimise our coverage to meet our SLAs, efficiency goals and resolution times; Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices, whilst always considering our agents’ well-being; Drive and be accountable for WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times); Co-own quarterly OKR target-setting with your fellow leads; Build smaller-scale forecasts to support exceptional events, such as incidents. Our humble expectations You’re experienced as a people lead - you have at least 1 years of experience leading teams and/or 1 year in a Workforce Management role. You’ll have created schedules in a contact centre environment in your prior roles. You have a strong understanding of Workforce Management. You have experience in forecasting (including knowledge of different forecasting models), capacity planning, scheduling and real-time management. You’re an independent problem solver. You’re able to identify and resolve issues independently, even in unfamiliar or ambiguous situations. You’re a self-starter - you have a proven track record of taking ownership and creatively solving problems, while improving efficiency. You feel confident in stakeholder management - you’re able to connect and maintain relationships with various internal teams. You get it done. You can identify and resolve issues independently, taking initiative even under unfamiliar or ambiguous circumstances.  You are strategic and data driven - you think strategically and are able to translate strategy into operational plans, you analyse and interpret data. You have worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced! Next steps We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.  If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: [email protected]  Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal. Apply now

This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to manage complex, multi-country capacity planning efforts effectively. Your Mission: Create and manage long term forecasting, capacity plans and hiring plans for your region, covering multiple sites and approximately eight countries, ensuring customer support aligns with service-level agreements. Generate reports on performance metrics such as handling time, occupancy, shrinkage, and other operational metrics, transforming data into actionable insights to improve efficiency. Conduct ad-hoc scenario simulations and sensitivity analyses to ensure optimal resource allocation under varying conditions. Provide recommendations and drive changes to improve customer experience, agent well-being, and cost-efficiency, considering factors like contracts, skills, and queue setups. Lead planning governance for your region, including facilitating sessions with product, operations, finance, and recruitment teams to incorporate changes and produce actionable hiring plans. Regularly review and enhance the Mean Absolute Percentage Error (MAPE) of forecasts. Co-own quarterly OKR target-setting with your Global Planning Lead to align with organizational objectives. Build basic data automations to increase the efficiency of Workforce Management processes. Our humble expectations You have experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context. You possess a strong ability to analyze data, develop actionable insights, and create detailed performance reports. Advanced skills in Excel or similar tools are essential; familiarity with BI tools like Looker is a plus. You can independently identify and address issues, even in ambiguous or unfamiliar situations. You have a track record of identifying opportunities for automation and efficiency improvements, with a focus on optimizing outcomes. You excel at managing relationships with internal and cross-functional teams, ensuring alignment and clear communication. You are adept at translating strategy into operational plans, considering customer needs, agent well-being, and organizational goals. You are a self-starter who takes ownership of challenges and drives solutions proactively. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu - Talent Acquisition Partner  [email protected] Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.

💼 Your everyday work-life Mentoring, training and developing the team Ensuring the proper operation of the store according to company standards Maximize sales opportunities and monitor store KPIs to achieve profitability Promote a customer-centric culture by ensuring a high level of service Participate in code reviews, fostering code quality and team collaboration Contribute to the enhancement of development processes and tools   🚀 As an ideal fit, you should have Bachelor’s degree in Business administration or relevant field/work experience At least 2 years of experience in sales, ideally in a retail environment Tech and sales oriented Communication and negotiation skills  People management and development skills   💎 What we offer Continuous training in new technologies and tools Career development and growth opportunities Competitive bonus scheme, performance-based Group health/medical insurance package Internal wellbeing actions    ⭐ Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society!

The Role We are looking for a Deputy Store Manager who will manage the team effectively while focusing on customer service. He or she will need to have business perception and to focus in key performance indicators in order to ensure the proper operation of the store.    Your everyday work-life •    Ensuring the proper operation of the store according to company standards •    Maximize sales opportunities and monitor store KPIs to achieve profitability •    Mentoring, training and developing the team •    Promote a customer-centric culture by ensuring a high level of service •    Participate in code reviews, fostering code quality and team collaboration •    Contribute to the enhancement of development processes and tools   As an ideal fit, you should have •    Bachelor’s degree in Business administration or relevant field/work experience •    At least 2 years of experience in sales, ideally in a retail environment •    Experience in a relevant role of responsibility and team management •    Tech and sales oriented •    Communication and negotiation skills  •    People management and development skills What we offer •    Continuous training in new technologies and tools •    Career development and growth opportunities •    Competitive bonus scheme, performance-based •    Group health/medical insurance package •    Internal wellbeing actions   In Kotsovolos, we are fully committed to embracing diversity, empowering uniqueness and preventing discrimination. And we make that commitment an action, as an Equal Opportunity Employer and a proud signatory member of the Diversity Charter Greece, an initiative of the European Commission to promote diversity in the Greek workplace. Because our team doesn’t focus on Race, Color, National Origin, Ethnicity, Gender, Age, Disability, Sexual Orientation and Religion.

The Role We are looking for a Deputy Store Manager who will manage the team effectively while focusing on customer service. He or she will need to have business perception and to focus in key performance indicators in order to ensure the proper operation of the store.    Your everyday work-life •    Ensuring the proper operation of the store according to company standards •    Maximize sales opportunities and monitor store KPIs to achieve profitability •    Mentoring, training and developing the team •    Promote a customer-centric culture by ensuring a high level of service •    Participate in code reviews, fostering code quality and team collaboration •    Contribute to the enhancement of development processes and tools   As an ideal fit, you should have •    Bachelor’s degree in Business administration or relevant field/work experience •    At least 2 years of experience in sales, ideally in a retail environment •    Experience in a relevant role of responsibility and team management •    Tech and sales oriented •    Communication and negotiation skills  •    People management and development skills What we offer •    Continuous training in new technologies and tools •    Career development and growth opportunities •    Competitive bonus scheme, performance-based •    Group health/medical insurance package •    Internal wellbeing actions   In Kotsovolos, we are fully committed to embracing diversity, empowering uniqueness and preventing discrimination. And we make that commitment an action, as an Equal Opportunity Employer and a proud signatory member of the Diversity Charter Greece, an initiative of the European Commission to promote diversity in the Greek workplace. Because our team doesn’t focus on Race, Color, National Origin, Ethnicity, Gender, Age, Disability, Sexual Orientation and Religion.