Our team is continuing to expand so we are looking for a skilled and dynamic Technical Project Manager to join our Installations & Large Projects Team! Job Title: Technical Project Manager at Security Systems Reports to: ESS Operations Manager Location: Metamorphosis, Attica, Greece Reporting to the ESS Operations Manager the potential candidate will be a member of the Installations & Large Projects Team. As our project manager, your job will be to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for everything involving a project’s organization and timeline. Also, the potential candidate will develop detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope. This is an exciting opportunity for an experienced PM professional pursuing a career in the Security Systems sector! Job Responsibilities: Team or People Management Accountabilities Proactively develop and maintain effective working relationships, ensuring Senior Client’s needs are understood, such that it enhances the company’s reputation by fostering an environment of continuous improvement to maximize our customers’ satisfaction. Track the forecast and priority of works and the team capacity in order to meet business critical requirements Establish and coordinate the supply chain so that they work together effectively, maximizing their contribution to meet objectives and project deadlines Act as role model for project management best practice; both technically and behaviorally Refine and participate on project management, CDM, H&S processes and governance as steered by G4S and key internal Stakeholders Prepare and distribute all necessary reports and documentation in a timely and professional manner to relevant stakeholders to enable monitoring, control and communication Review provision and supply of quotations, using best suited internal and external suppliers, verifying value for money before seeking Client approval. Project Manager Accountabilities: Establish and maintain mutually trusting relationships with key client stakeholders Responsible for the design development and hands-on installation of an assigned project in line with the technical design requirements Supervise, monitor and appraise the sub-contractor's construction & installation performance ensuring that works are completed on time and any necessary corrective actions are taken in such areas as safety, quality, planning and scheduling Development and participation in the site QA plan ensures that the highest standards are consistently maintained by the sub-contractor Monitoring change control ensuring change requests are submitted and followed through in the correct and timely manner Plan, coordinate and manage Major Project Works requested by various client stakeholders Ensure control of cost, quality and time, therefore incorporate and emphasize good planning/programming skills Update and Maintain G4S Project Tracker to ensure that all task and work related data is maintained to an acceptable standard Manage resources to meet daily delivery schedules and business requirements for services within the prescribed budget minimizing financial performance deductions Liaise with Clients and their senior team offering technical advice and knowledge regarding Construction Works issues ensuring contractual obligations are met Liaise with Clients and their senior team offering technical advice and knowledge regarding Construction Works issues ensuring contractual obligations are met Job requirements Send us your resume if you Have a successful track record preferably of more than 3 years of experience as a Technical Project Manager preferably in the security or engineering sector in a multinational company Have an educational background, of engineering and technical project management Solid technical background, with understanding or hands-on experience in security systems and infrastructure networks Excellent client-facing and internal communication skills Solid organizational skills including attention to detail and multi-tasking skills PMP / PRINCE II certification is a plus Are comfortable working with MS Office and Google Workplace tools Are a team-player with a can-do attitude Have excellent organizational skills and an ability in problem-solving and negotiation Strong written and verbal communication skills both in Greek and English language Good attention to detail and organizational skills Like to interact with current clients and quest for new ones We offer a competitive compensation package which includes attractive salary, bonus based on results, private health and life insurance, company car and travel expenses, continuous training and above all a collaborative modern work environment with unlimited possibilities for future advancement globally. G4S is committed to Equal Employment Opportunity! If you correspond to the above criteria please don’t hesitate to click the Apply button and send us your resume.

Affidea Greece, one of the leading healthcare providers in the country, is expanding and looking for experienced Center Managers to join our growing team in Attica. With several brand-new Diagnostic Centers opening this year, we are seeking dynamic individuals to oversee their development and operations. Responsibility to staff and direct the team to: Manage the center ensuring high quality business activities with maximum quality, service and profitability for the organization. Understands that the center's profits and achievements are reflected in all its operations and activities– including relationships and risk management Meet your targets and those of the team as a whole Manage the smooth running of the team Contribute to the training and development of the results-driven team to achieve revenue targets in line with business plans Maintain overall center responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification Day to day responsibilities agreed with your manager to include: Manage, direct and monitor the overall performance of the center Maintain and improve mechanisms for center activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities Direct the development of plans for the center to include management to achieve targets Developing plans for the center's progress and growth Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met Reporting (content and format as agreed) monthly as agreed Delegate authority and responsibility to team with supervision, accountability and review Set an example for team members of commitment, center process and activities, work ethics and habits and personal character Maintain accurate records Responsibly use resources and control expenses to meet agreed budgetary controls Adhere to all organization policies and procedures Interact and co-operate with all members of the organization, its suppliers and customers From time to time, you may be expected to be part of special projects as are reasonably required of your job role Job requirements At least 3 years of experience in a similar role Bachelor's degree in business administration & management Excellent verbal and written communication skills both in Greek and English Good understanding of business process and management, requirements and dynamics Proficient in using MS Office Proven ability to drive effectively a center and team Ability to coach and develop others Excellent interpersonal, organizational and communication skills Ability to work in flexible hours What We Offer Attractive salary package and bonus scheme Private Health Insurance Professional skill development Excellent professional environment Ongoing career growth and skill development

151 21, Pefki, Iroon Politechniou 1, Greece Πλήρους απασχόλησης Τηλέφωνο: +30 21 1198 5096 Είσαι έτοιμος/η να παρακινήσεις και να ηγηθείς μιας ομάδας; Είσαι ανταγωνιστικός/η, θέλεις να έχεις το κατάστημα με τα καλύτερα αποτελέσματα και το καλύτερο επίπεδο εξυπηρέτησης; Τότε μπορεί να είσαι ο/η Διευθυντής/τρια που αναζητούμε 🙋 ΤΙ ΣΟΥ ΠΡΟΣΦΕΡΟΥΜΕ Θα έχεις την ευκαιρία να γίνεις μέλος μιας πολυεθνικής εταιρίας που θέλει να είναι η πρώτη επιλογή των υποψηφίων. Η εξέλιξή σου είναι πολύ σημαντική για εμάς και θα σε στηρίξουμε προκειμένου να καταφέρεις να την πετύχεις. Επίσης, ως JYSK ambassador, θα έχεις:   ·        Ευκαιρίες εξέλιξης μέσω των εξαιρετικών εκπαιδευτικών μας προγραμμάτων. Μάθε περισσότερα εδώ. ·        Εσωτερικούς διαγωνισμούς ανάμεσα στα καταστήματα με ελκυστικά έπαθλα ·        Ευέλικτο πρόγραμμα εργασίας σε βάρδιες ·        Εργαλεία τεχνολογίας που θα κάνουν την καθημερινότητά σου στο κατάστημα πολύ πιο εύκολη ·        Έκπτωση 20% στα προϊόντα JYSK ·        Βασικό μικτό μισθό που ξεκινάει από 2213€ ·        Ανταγωνιστικό πακέτο bonus που μπορεί να φτάσει τα 500€ μηνιαίως ·        Προπληρωμένη κάρτα σίτισης ·        Συμμετοχή στα εξαιρετικά εκπαιδευτικά προγράμματα της JYSK ·        Δυνατότητα συμμετοχής στο πρόγραμμα «Εκπαιδευόμενων Περιφερειακών Διευθυντών»  ΠΩΣ ΘΑ ΕΙΝΑΙ Η ΚΑΘΗΜΕΡΙΝΟΤΗΤΑ ΣΟΥ ΣΤΟ ΚΑΤΑΣΤΗΜΑ ·        Μαζί με τον Υποδιευθυντή/ντρια θα είστε υπεύθυνοι για ολόκληρο το κατάστημα ·        Ως μέντορας διασφαλίζεις ότι το κατάστημα είναι τακτοποιημένο, καθαρό κι 100% έτοιμο να υποδεχθεί και να εξυπηρετήσει πελάτες. Επικοινωνείς αποτελεσματικά με την ομάδα σου, την καθοδηγείς και ξέρεις να παρακινείς τους συναδέλφους σου ·        Ξέρεις πως να πετύχεις τους στόχους του καταστήματός σου και να το κάνεις ανταγωνιστικό. Γνωρίζεις ότι η ομάδα σου είναι το κλειδί επίτευξης των στόχων κι είσαι σε θέση να επικοινωνείς με τους συναδέλφους σου αποτελεσματικά ·        Ακολουθείς το concept της JYSK, καθώς κι όλες τις απαραίτητες ρουτίνες στο κατάστημα ·        Εμπλέκεσαι στη διαδικασία πρόσληψης κι εκπαίδευσης των νέων μελών της ομάδας σου, καθώς και στην εξέλιξή τους ·        Η χειρωνακτική εργασία δε σε τρομάζει! Δίνεις έμπρακτα το παράδειγμα κάνοντας πωλήσεις και συμμετέχοντας σε όλες τις καθημερινές εργασίες του καταστήματος.  Γνώρισε έναν από τους Διευθυντές μας και μάθε περισσότερα εδώ   ΤΙ ΘΑ ΠΡΕΠΕΙ ΝΑ ΔΙΑΘΕΤΕΙΣ ·        Εμπειρία στην διαχείριση, παρακίνηση και καθοδήγηση ομάδας- ιδανικά στη λιανική ·        Εμπνέεις τους συναδέλφους σου, είσαι επικοινωνιακός/η και διασφαλίζεις την ύπαρξη ενός ευχάριστου κλίματος εργασίας στο κατάστημα ·        Σου αρέσει να παίρνεις αποφάσεις: δε φοβάσαι να δεσμευτείς για την πορεία και τα αποτελέσματα του καταστήματός σου ·        Ξέρεις πως να αντιμετωπίζεις δυσκολίες και να ολοκληρώνεις τις εργασίες σου: σκέφτεσαι καθαρά, διαθέτεις ψυχραιμία και μπορείς να δίνεις καθοδήγηση ακόμη κι υπό συνθήκες πίεσης ·        Θέλεις να πετυχαίνεις πάντα τα καλύτερα αποτελέσματα κι οι δυσκολίες δε σου φαίνονται εμπόδια, αλλά προκλήσεις    ΠΙΣΤΕΥΕΙΣ ΟΤΙ ΕΙΝΑΙ ΑΥΤΗ Η ΕΥΚΑΙΡΙΑ ΣΟΥ; Κάνε σήμερα την αίτησή σου!

As a Store Manager, we want you to help us transform our business on a record scale, by showing everyone how crafting the perfect customer experience can change M&S for good. You'll demonstrate strong drive and vision, have a real commercial instinct with a business transformation mentality and a passion for high performance in everything you do is key. Setting first class standards and driving continuous improvement are crucial attributes to exploit every commercial opportunity and drive sales. With a passion for delivering excellent standards at all times combined with continuously driving growth & profitability of the store through successful implementation of the M&S retail plan.   Reporting to the Area Manager, you will be responsible to: Lead store colleagues and the management team to achieve the sales plan by identifying opportunities and risks Ensure excellent Customer service Experience by making every moment special for our Customers and Colleagues Drive and lead accurate stock management and timely implementation of seasonal updates and events in line with the Brand, Space, Store Presentation and Marketing principles Role model and drive a memorable shopping experience by engaging with the customer and taking ownership Lead the team to the delivery of ready to trade standards, delivering an aspirational and clean environment for customers and colleagues Lead Safe & Legal working environment for colleagues & customers and be accountable for the stores Business Continuity Plan Lead a committed team who feel fully engaged, supported and recognised for their contribution Drive individual performance and develop potential through the successful implementation of the career path Lead the store’s profitability through minimising losses, accurate staff cost management and drive an efficient & productive working culture Then there’s your team. From Customer Assistants to Section Managers and everyone in between, you’ll keep them well-informed – setting targets, updating them on promotions, motivating them, being a role model and managing performance. If you share our brand behaviours – All in for the Customer, Talk Straight, Make Every Penny Count, Own it and Get it Done, Do the right thing - you could be the perfect addition to our retail team. Job requirements About you A superb knowledge of Retail. Tech savvy - an understanding of systems and have the ability to exploit them. Minimum 3 years experience in a Store Junior Management position Preferably hold a University Degree Very Good command of the English language Good use of MS Office Key Leadership Capabilities Successfully embeds change for lasting commercial impact and results Takes ownership and accountability for the success of their team Spends time coaching colleagues to accelerate performance and personal growth Recognises high performance and supports poor performers to improve Uses customer feedback and market trends to guide teams work Helps teams understand information and business messages by actively seeking out opinions and asking questions Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues Seeks the best solution for M&S by proactively collaborating with colleagues from across the business Able to juggle a number of priorities whilst still maintaining an excellent standard and working with pace. Technical Skills/ Experience Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit Proven ability to plan and review across weekly, monthly and quarterly timeframes

H JUMBO SA αναζητά έναν ενθουσιώση και αναλυτικό SUPPLY CHAIN ASSISTANT με ισχυρό στατιστικό υπόβαθρο για να ενταχθεί στην ομάδα μας. Εάν έχεις πάθος για τα δεδομένα, την ανάλυση και την αποτελεσματική διαχείριση της εφοδιαστικής αλυσίδας, τότε η θέση αυτή είναι για σένα! Κύριες Αρμοδιότητες: Υποστήριξη στη διαχείριση και ανάλυση δεδομένων της εφοδιαστικής αλυσίδας Συλλογή, επεξεργασία και ανάλυση στατιστικών δεδομένων για την παρακολούθηση της απόδοσης των διαδικασιών της εφοδιαστικής αλυσίδας Βοήθεια στην ανάπτυξη προβλέψεων ζήτησης και στη βελτιστοποίηση των επιπέδων αποθεμάτων Συνεργασία με τα τμήματα Αγοραστών και Αποθηκών για τη βελτίωση αποδοτικότητας των διαδικασιών Υποστήριξη στη βελτιστοποίηση των διαδικασιών παραγγελιών, μεταφορών και αποθεμάτων μέσω δεδομένων  Απαιτούμενα Προσόντα: Πτυχίο σε Στατιστική, Μαθηματικά, Οικονομικά ή σχετικό τομέα Εμπειρία σε θέση που σχετίζεται με τη διαχείριση εφοδιαστικής αλυσίδας ή ανάλυση δεδομένων Ικανότητα να εργάζεσαι με μεγάλα σύνολα δεδομένων και να εξάγεις χρήσιμα συμπεράσματα Προαιρετικά Προσόντα: Πιστοποίηση ή επιπλέον σπουδές σε Στατιστική Ανάλυση ή Data Science Η εταιρεία σου προσφέρει: Ευκαιρίες επαγγελματικής ανάπτυξης και εκπαίδευσης Δυναμικό εργασιακό περιβάλλον Συμμετοχή σε καινοτόμα έργα και διαδικασίες που ενισχύουν την αποτελεσματικότητα της εφοδιαστικής αλυσίδας

Retail delivery on Wolt is growing rapidly and we look for an individual that can help us to constantly improve the operational excellence on both our and our partner’s side. You’ll be working closely with our local country teams, their respective Merchant Partners on the platform and other regional & global stakeholders to push on performance, manage complex operational processes and develop solutions. In this role, you are expected to take full ownership of the operational results in New Verticals within Wolt’s South operating region, working closely with our local Account Managers and the operational teams of our Merchants. Our team will be small and spread out but will work closely together, consisting of one Global and two Regional Heads of Retail Operations.   What you’ll be doing Drive exceptional quality and growth in retail delivery, including e.g. Improvement on unfulfilled or missing items within our customer’s orders Collaboration on the Merchant’s capabilities to handle assortment replenishment, planogram, operating practices and quality control in relation to picking online orders Reviews of Merchant compliance (common KPIs, picker & venue performance management) Supporting the Merchant in assortment integrations for price, stock, order management and finance reconciliation.  Serve as a communication bridge between our merchants, local teams, regional management and product stakeholders. Analyse and develop process flows, set up operational best practices, and support related product roll-outs for both us as well as for our partners. Teach and coach our country teams according to those standards and hold them accountable. Our humble expectations You have significant (5-8 years) work experience within similar industries, FMCG, retail, technology or related. Experience with previous operational focus in e-commerce or digital marketplaces is a huge plus. You do not shy away from getting your hands dirty, building and testing, or doing onsite visits - you have prior experience in a fast-moving environment with a strong focus on achieving targets and getting things done. You have solid project management experience with complex problem solving skills. You have a multicultural understanding and you can move others in the right direction in an international environment. You are comfortable with data, enjoy solving problems and have solid analytical skills (ideally paired with experience in using online data tools - e.g. Looker). You have strong attention to detail and ability to own and drive, work independently and ask for guidance when needed. You communicate clearly and concisely in written and verbal comms and are fluent in English. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our stock option plan. You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda. We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: Caroline Sørensen, Talent Acquisition Partner: [email protected] Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page and send your application in English.

Ad + Promo Sales: CPG Partnership Manager create significant value to our joint customer bases via Ads + Promos. Our product is developing new features every day which you will be in charge of commercializing Joint Business Strategy and Planning: We create win-win-win models which bring significant benefits to our CPG partners, Wolt, and our end-customers. Our industry is moving fast and changing by the minute; you will have to be creative and figure out how we can all win together, both today and tomorrow. Plan Execution: Our team likes to get its hands dirty. You’ll work closely with local teams across 23 countries to ensure that the details of operational plans are being executed, from ensuring a supply chain is providing the right amount of availability on our shelves to triple-checking marketing campaign flows. Our humble expectations Previous global enterprise sales or account management experience with a solid analytical background. Proven ability to create incremental value for partners in a self-driven manner. We are looking for an entrepreneurial drive. Understanding the CPG and Ads industry is a major plus. Presentation & Analytical Skills – You should be fully comfortable, and really enjoy, working with databases to provide real-world business insights and recommendations. Advanced Excel and presentation drafting skills are a must, SQL is nice to have. Fluent in English and Greek Ownership Mindset - We are in a rapid growth stage! You’ll need to enjoy taking responsibility and be comfortable with (fast) change Eligible to work in the country where the job is posted and willing to travel when necessar Next steps If you are excited about working in a high-growth environment, taking ownership, and leading an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! :)

In this role, you will have ownership and responsibility over our public policy work in the region and work closely with cross-functional regional partners (in particular Comms) in developing and executing successful advocacy campaigns and you will represent Wolt vis-a-vis all levels of policy makers, authorities, industry associations, and other stakeholders together with other relevant functions. You will be working with Public Policy colleagues in different regions, aligning with business leaders and contributing to global cross-functional projects. The role reports to Wolt’s Head of Public Policy, Markets. Your mission is to ensure that public policy supports our growth in the region, and that we are a responsible and constructive partner to policy makers. You feel at home at the intersection of law, politics, and business. We truly want you to be an expert but also someone who is curious and eager to learn and grow with us. You will elevate Wolt’s ability to participate in relevant societal and regulatory debates. What You’ll Be Doing Help Wolt to participate in emerging policy debates, legislative processes, enforcement initiatives and regulatory developments around all issues impacting our business, such as platform work, e-commerce, platform regulation, competition policy, and sustainability Manage and execute public policy projects and support Wolt’s engagement with policy makers in the region at all levels Enable and coordinate meetings with key stakeholders (external and internal) to reach set public policy goals Brief, prep, and advice Wolt leadership on all policy matters in the region Monitor legislative and regulatory developments and assess their impact on our business Develop engagement strategies, company positions, materials, and policy proposals Work with relevant external partners (agencies, trade associations, other platform operators, think thanks etc)  Proactively and independently assess and decide on any actions that help us to make sure our voice is heard in relevant processes Our humble expectations Our humble expectations 10+ years of public policy experience in an agency, in-house, or government role Masters degree in law, public policy, political science or similar Experience in leading engagements in policy processes in the region Ability to efficiently execute public policy projects Brilliant mind with ability to think strategically and develop creative and constructive policy proposals Understanding the business needs and ability to self-start  Analytical mindset to effectively weigh risks and payoffs in a number of scenarios ​​Political and legislative process knowledge and an existing policy network of key stakeholders is preferred Prior exposure to working in international environments Fluent in at least English and Greek Willingness to travel Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our long term incentive plan. You will fit into a truly diverse team across 28 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda. Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

As a Regional Scheduling Lead in our Workforce Management (WFM) team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries. Your role is pivotal in creating efficient, accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges. In this position, you will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels. Your work will ensure smooth operations, enabling our teams to meet organizational and customer needs effectively. Your Mission: Work with your countries and Regional counterparts to optimise our service delivery for our customers no matter where they are; Grow and level up your team, supporting their development through the WFM Career map and beyond; Set the scheduling strategy for the upcoming 3 months and work with our internal, shared services and outsourced teams to deliver this; Build scalable scheduling routines, identify and highlight replication opportunities for global consistency; Understand and interrogate our forecasts, making adjustments using your expertise and optimise our coverage to meet our SLAs, efficiency goals and resolution times; Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices, whilst always considering our agents’ well-being; Drive and be accountable for WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times); Co-own quarterly OKR target-setting with your fellow leads; Build smaller-scale forecasts to support exceptional events, such as incidents. Our humble expectations You’re experienced as a people lead - you have at least 1 years of experience leading teams and/or 1 year in a Workforce Management role. You’ll have created schedules in a contact centre environment in your prior roles. You have a strong understanding of Workforce Management. You have experience in forecasting (including knowledge of different forecasting models), capacity planning, scheduling and real-time management. You’re an independent problem solver. You’re able to identify and resolve issues independently, even in unfamiliar or ambiguous situations. You’re a self-starter - you have a proven track record of taking ownership and creatively solving problems, while improving efficiency. You feel confident in stakeholder management - you’re able to connect and maintain relationships with various internal teams. You get it done. You can identify and resolve issues independently, taking initiative even under unfamiliar or ambiguous circumstances.  You are strategic and data driven - you think strategically and are able to translate strategy into operational plans, you analyse and interpret data. You have worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced! Next steps We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.  If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: [email protected]  Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal. Apply now

This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to manage complex, multi-country capacity planning efforts effectively. Your Mission: Create and manage long term forecasting, capacity plans and hiring plans for your region, covering multiple sites and approximately eight countries, ensuring customer support aligns with service-level agreements. Generate reports on performance metrics such as handling time, occupancy, shrinkage, and other operational metrics, transforming data into actionable insights to improve efficiency. Conduct ad-hoc scenario simulations and sensitivity analyses to ensure optimal resource allocation under varying conditions. Provide recommendations and drive changes to improve customer experience, agent well-being, and cost-efficiency, considering factors like contracts, skills, and queue setups. Lead planning governance for your region, including facilitating sessions with product, operations, finance, and recruitment teams to incorporate changes and produce actionable hiring plans. Regularly review and enhance the Mean Absolute Percentage Error (MAPE) of forecasts. Co-own quarterly OKR target-setting with your Global Planning Lead to align with organizational objectives. Build basic data automations to increase the efficiency of Workforce Management processes. Our humble expectations You have experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context. You possess a strong ability to analyze data, develop actionable insights, and create detailed performance reports. Advanced skills in Excel or similar tools are essential; familiarity with BI tools like Looker is a plus. You can independently identify and address issues, even in ambiguous or unfamiliar situations. You have a track record of identifying opportunities for automation and efficiency improvements, with a focus on optimizing outcomes. You excel at managing relationships with internal and cross-functional teams, ensuring alignment and clear communication. You are adept at translating strategy into operational plans, considering customer needs, agent well-being, and organizational goals. You are a self-starter who takes ownership of challenges and drives solutions proactively. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu - Talent Acquisition Partner  [email protected] Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.