SHOPFLIX.gr 

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We are not just delivering packages; we are delivering trust.As we continue to grow our marketplace, we are looking for a Senior Customer Care Agent to join our core team.This is not a standard support role. We are looking for a "Player-Coach" mentality - someone who loves solving complex customer problems but is also obsessed with how we solve them.&nbsp;&nbsp;🧩 What You Will Do<ul><li>Complex Resolution: Handle high-priority and complex inquiries across multiple channels, acting as the final point of resolution for escalated cases.</li><li>Marketplace Logic: Navigate the complex relationship between our customers, our courier partners, and our marketplace merchants to find fair solutions..</li><li>Data &amp; Insights: Use Excel/Google Sheets to track personal and team trends. You don’t just close tickets; you tell us why the tickets are happening.</li><li>Mentorship: Assist in onboarding new team members and act as a subject matter expert (SME) for peer questions.</li><li>Process Improvement: Identify bottlenecks in our workflows (Salesforce/Internal Tools) and suggest actionable improvements.</li><li>Schedule: Our department operates Monday–Saturday (09:00–21:00). Flexibility to work within these rotating shifts is required.</li></ul>&nbsp;✅ Requirements<ul><li>Experience: 2+ years in Customer Support, preferably within E-commerce or Online Marketplaces. You understand the difference between a "retailer" and a "platform."</li><li>Tech Stack: Familiarity with CRM tools (Salesforce is a major plus) and confident using collaboration tools (Slack, Teams).</li><li>Data Literacy: You are comfortable with data. You can navigate Google Sheets/Excel to organize your work and report findings.</li><li>Soft Skills: You have high emotional intelligence. You remain calm when things go wrong and are eager to take ownership of the solution.</li><li>Ambition: You view this role as a career step, not just a job. You are eager to grow into leadership responsibilities.</li></ul>&nbsp;🎁 What We Offer<ul><li>Hybrid working model</li><li>Competitive compensation and benefits&nbsp;package</li><li>Modern, dynamic, and fast-growing work environment</li><li>Access to training programs and skill-development tools</li></ul>&nbsp;📩&nbsp;Ready to make an impact? If you have vision, passion, and a customer-care mindset, send us your CV and join the team that is redefining online shopping in Greece.

Senior Customer Care Agent

Are you the person your friends call when they can’t figure out an app? Do you believe that a great customer interaction can turn a bad day around?We are looking for&nbsp;a Customer Care Agent to be the voice of our brand -&nbsp;people who combine empathy with efficiency.We don't read from robotic scripts; we solve problems with a human touch, a bit of wit, and a lot of care.&nbsp;🧩 What You Will Do<ul><li>Be the Voice: Support Shopflix customers via chat, email, and phone. You will be the primary link between the customer and our marketplace ecosystem.</li><li>Problem Solve: Troubleshoot delivery issues, order modifications, and return inquiries with speed and accuracy.</li><li>Master the Tools: Utilize our tech stack (CRM, Internal Admin tools) to navigate customer data efficiently.</li><li>Collaborate: Work closely with your team to flag trending issues so we can fix them for everyone.</li><li>Schedule: Our department operates Monday–Saturday (09:00–21:00). You must be available to work rotating shifts within this timeframe.</li></ul>&nbsp;✅ Requirements<ul><li>The Experience: You have worked in a customer support or call center environment for 1-2 years. You are comfortable handling inquiries across Phone, Chat, and Email.</li><li>The Vibe: You are obsessive about being helpful. You are warm, professional, but you have personality.</li><li>Tech-Savvy: You are a digital native. Learning new software (like Salesforce or ticketing systems) comes naturally to you. Experience in such software is a plus.</li><li>Resilience: E-commerce moves fast. You can switch tasks quickly and maintain a positive attitude during high-volume periods.</li><li>Communication: Excellent command of Greek and English (written and verbal) with a C2 level Certification or Native speaker status. You can explain complex policies simply and kindly.</li></ul>&nbsp;🎁 What We Offer<ul><li>Hybrid working model</li><li>Competitive compensation and benefits&nbsp;package</li><li>Modern, dynamic, and fast-growing work environment</li><li>Access to training programs and skill-development tools</li></ul>&nbsp;📩&nbsp;Ready to make an impact? If you have vision, passion, and a customer-care mindset, send us your CV and join the team that is redefining online shopping in Greece.

Customer Care Agent

At Shopflix, we are not just moving boxes; we are building the smartest marketplace in Greece - where&nbsp;Quality is not an afterthought for us; it’s part of the process.We are looking for a Mobile QA Engineer&nbsp;who combines the attention to detail of manual testing with the technical skills of automation. You will be embedded in a Squad, working closely with developers from Day 1 of the sprint.&nbsp;🧩 What You Will Do<ul><li>Manual Testing:&nbsp;Perform exploratory, regression, and functional testing on our iOS and Android apps.</li><li>Automation:&nbsp;Design, develop, and maintain automated test scripts for mobile applications (using Appium, Espresso, or XCUITest).</li><li>Strategy:&nbsp;Create detailed, comprehensive, and well-structured test plans and test cases based on user stories.</li><li>CI/CD Integration:&nbsp;Work with DevOps to integrate automated tests into our build pipeline (Jenkins/GitLab CI).</li><li>Bug Tracking:&nbsp;Identify, record, document thoroughly, and track bugs (Jira).</li><li>Participate in Sprint Planning, Daily Scrums, and Retrospectives.</li><li>Collaborate with the QA Chapter&nbsp;to standardize testing practices across the company.</li></ul>&nbsp;✅ Requirements<ul><li>3+ years&nbsp;of experience in Mobile Software Quality Assurance.</li><li>Strong knowledge of software QA methodologies, tools, and processes.</li><li>Hands-on experience with Mobile Automation tools&nbsp;(Appium is preferred).</li><li>Programming/Scripting skills in Java, Kotlin, Swift, or Python for writing test scripts.</li><li>Experience with API testing (using tools like Postman, Charles Proxy, or Swagger).</li><li>Familiarity with Agile/Scrum development process.</li><li>Experience with real device clouds (e.g., BrowserStack, Firebase Test Lab) is a plus.</li></ul>&nbsp;🌟 Personal Attributes<ul><li>"Quality First" mindset.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication skills in Greek and English.</li></ul>&nbsp;🎁 What We Offer<ul><li>Hybrid working model</li><li>Competitive compensation package</li><li>The opportunity to work in a high-traffic environment (millions of users) where your code impacts the Greek e-commerce market daily.</li><li>A modern, agile work environment (Tribes &amp; Chapters) with zero bureaucracy.</li><li>Access to training programs and skill-development tools</li></ul>&nbsp;📩&nbsp;Ready to make an impact? If you have vision, passion, and a tech mindset, send us your CV and join the team that is redefining online shopping in Greece.

Mobile QA Engineer (Automation & Manual)

At Shopflix, we are not just moving boxes; we are building the smartest marketplace in Greece.&nbsp;Our Tech Department operates with the Spotify Model (Tribes &amp; Chapters), ensuring autonomy within Squads while fostering technical excellence through Chapters. We run on Agile/Scrum with 2-week sprints and we are obsessed with clean code and scalability.As a Senior Android Engineer, you will join one of our cross-functional Squads to build new features for our flagship app. You will also play a key role in the Android Chapter, driving architectural decisions and mentoring younger engineers.&nbsp;🧩 What You Will Do<ul><li>Design and build advanced applications for the Android platform using Kotlin.</li><li>Collaborate with cross-functional teams (Product Owners, BAs, Designers, QA) to define and ship new features.</li><li>Architect maintainable and scalable solutions (Clean Architecture, MVVM/MVI).</li><li>Ensure the best performance, quality, and responsiveness of the application.</li><li>Mentor mid-level and junior engineers through code reviews and Chapter meetups.</li><li>Contribute to our CI/CD pipelines to ensure smooth releases.</li></ul>&nbsp;✅ Requirements<ul><li>4+ years&nbsp;of professional experience in Android Development.</li><li>Deep knowledge of Kotlin&nbsp;and the Android SDK.</li><li>Familiarity with dependency injection (Hilt/Dagger).</li><li>Solid understanding of asynchronous programming (Coroutines, Flow).</li><li>Experience with Unit Testing (JUnit, Mockito) and UI Testing (Espresso).</li><li>Familiarity with RESTful APIs to connect Android applications to back-end services.</li><li>Strong understanding of code versioning tools (Git).</li></ul>&nbsp;🌟 Nice to Have<ul><li>Experience with Jetpack Compose.</li><li>Experience in high-traffic Marketplaces or E-commerce apps.</li></ul>&nbsp;🎁 What We Offer<ul><li>Hybrid working model</li><li>Competitive compensation package</li><li>The opportunity to work in a high-traffic environment (millions of users) where your code impacts the Greek e-commerce market daily.</li><li>A modern, agile work environment (Tribes &amp; Chapters) with zero bureaucracy.</li><li>Access to training programs and skill-development tools</li></ul>&nbsp;📩&nbsp;Ready to make an impact? If you have vision, passion, and a tech mindset, send us your CV and join the team that is redefining online shopping in Greece.

Senior Android Engineer

At Shopflix, we are not just moving boxes; we are building the smartest marketplace in Greece. We are looking for a Senior Chapter Lead&nbsp;to guide our Data &amp; ML professionals.In our Agile/Spotify-model&nbsp;organization, you will act as a "Player-Coach". You will lead a talented chapter of Data Engineers and ML specialists, while getting your hands dirty architecting high-performance data pipelines and serving infrastructure using Python&nbsp;and Golang.&nbsp;🧩 What You Will Do<ul><li>People &amp; Chapter Leadership (50%)<ul><li>Grow the Talent: Mentor and coach the members of the Data Chapter. Conduct 1:1s, set growth paths, and foster a culture of technical excellence.</li><li>Best Practices: Define and evangelize coding standards, architectural patterns, and MLOps practices across the Tribes.</li><li>Hiring: Lead the recruitment efforts to scale the Data Chapter with top-tier talent. &nbsp;</li></ul></li><li>Technical Leadership &amp; Contribution (50%)<ul><li>Architect: Design robust ML pipelines and real-time data processing systems.</li><li>The "Right Tool" Approach: Leverage Python for Data Science, ML training, and processing, and Golang for high-throughput data ingestion, microservices, and low-latency model serving.</li><li>Productionize: Bridge the gap between "notebook code" and production-grade software. Ensure our systems can handle millions of requests (and the occasional DDoS!) without breaking a sweat.</li></ul></li></ul>&nbsp;✅ Requirements<ul><li>5+ years in Software Engineering/Data Engineering, with at least 1-2 years leading technical teams or mentoring juniors.</li><li>Deep expertise in Python (Pandas, NumPy, Scikit-learn, FastAPI/Django).</li><li>Solid production experience with Golang&nbsp;(Concurrency patterns, High-performance APIs).</li><li>Experience with Docker, Kubernetes, and CI/CD pipelines for ML models.</li><li>Strong grasp of SQL (PostgreSQL) and NoSQL/Search engines (Elasticsearch, Redis, or Mongo).</li><li>You understand that "code that works" isn't enough; it has to be maintainable, scalable, and secure.</li></ul>&nbsp;🌟 Nice to Have<ul><li>Experience with Recommendation Systems or Personalized Search in a Marketplace/E-commerce environment.</li><li>Familiarity with Event-Driven Architecture (Kafka/RabbitMQ).</li><li>Public cloud experience (AWS/Azure/GCP).</li></ul>&nbsp;🎁 What We Offer<ul><li>Hybrid working model</li><li>Competitive compensation package</li><li>The opportunity to work in a high-traffic environment (millions of users) where your code impacts the Greek e-commerce market daily.</li><li>A modern, agile work environment (Tribes &amp; Chapters) with zero bureaucracy.</li><li>Access to training programs and skill-development tools</li></ul>&nbsp;📩&nbsp;Ready to make an impact? If you have vision, passion, and a tech mindset, send us your CV and join the team that is redefining online shopping in Greece.

SHOPFLIX.gr

senior customer care agent

SHOPFLIX.gr

customer care agent

SHOPFLIX.gr

mobile qa engineer (automation & manual)

SHOPFLIX.gr

senior android engineer

SHOPFLIX.gr

senior chapter lead | data & ml engineering

SHOPFLIX.gr

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