We are not just delivering packages; we are delivering trust.

As we continue to grow our marketplace, we are looking for a Senior Customer Care Agent to join our core team.

This is not a standard support role. We are looking for a "Player-Coach" mentality - someone who loves solving complex customer problems but is also obsessed with how we solve them. 

🧩 What You Will Do

• Complex Resolution: Handle high-priority and complex inquiries across multiple channels, acting as the final point of resolution for escalated cases.

• Marketplace Logic: Navigate the complex relationship between our customers, our courier partners, and our marketplace merchants to find fair solutions..

• Data & Insights: Use Excel/Google Sheets to track personal and team trends. You don’t just close tickets; you tell us why the tickets are happening.

• Mentorship: Assist in onboarding new team members and act as a subject matter expert (SME) for peer questions.

• Process Improvement: Identify bottlenecks in our workflows (Salesforce/Internal Tools) and suggest actionable improvements.

• Schedule: Our department operates Monday–Saturday (09:00–21:00). Flexibility to work within these rotating shifts is required.

✅ Requirements

• Experience: 2+ years in Customer Support, preferably within E-commerce or Online Marketplaces. You understand the difference between a "retailer" and a "platform."

• Tech Stack: Familiarity with CRM tools (Salesforce is a major plus) and confident using collaboration tools (Slack, Teams).

• Data Literacy: You are comfortable with data. You can navigate Google Sheets/Excel to organize your work and report findings.

• Soft Skills: You have high emotional intelligence. You remain calm when things go wrong and are eager to take ownership of the solution.

• Ambition: You view this role as a career step, not just a job. You are eager to grow into leadership responsibilities.

🎁 What We Offer

• Hybrid working model

• Competitive compensation and benefits package

• Modern, dynamic, and fast-growing work environment

• Access to training programs and skill-development tools

📩 Ready to make an impact?
If you have vision, passion, and a customer-care mindset, send us your CV and join the team that is redefining online shopping in Greece.