application support specialist
Sep 30, 2026 · PwC Greece
What you'll do
- Monitor and maintain agreed SLAs and KPIs for support projects
- Manage incidents, requests, problems, and changes across supported applications
- Investigate and resolve first-level operational and business issues
- Use SQL to analyze and verify data and identify root causes
- Use logging, monitoring, and observability tools to track application events and anomalies
- Use API testing tools to investigate interface issues and validate data exchanges
- Document and follow up on incidents, requests, and problems through ticketing systems
- Collaborate with technical teams, business stakeholders, and external partners to resolve complex issues
- Identify opportunities to improve support processes and application performance
Key requirements
- 2+ years' experience
- SQL and production issue resolution
- Application and business application operational support
- Incident, request, and problem management with ticketing systems
- Web application architecture, REST APIs, and system integration
- Logging, monitoring, and observability tools; API testing and Postman
- Service-level agreement and KPI monitoring; ITSM tools and networking concepts
- Computer Science / Computer Engineering / Telecommunications Engineering / Related Technical Field
Benefits
- Hybrid working model, collaborative office spaces, local and global career opportunities, continuous learning and professional certifications, extra leave days, wellness initiatives, and an inclusive team environment.
About the job
In this dynamic environment, we are looking for an ambitious and self-driven Application Support Specialist to join our team in Athens. - Monitor and maintain agreed SLAs and KPIs for the support team's projects, ensuring consistent service quality - Ensure the effective management of incidents…
About the company
At PwC Greece, we believe change is the new constant. An enterprise’s ability to innovate, adopt new technology and disrupt the status quo is a core capability needed to thrive. We support and guide clients to disrupt their existing business models. Innovative mindsets and human ingenuity are always welcome. This is why we are looking for you.
PwC in Greece is the largest professional services firm in the country, with premises in Athens, Thessaloniki, Patras,Ioannina and Rhodes and more than 2000 employees. More than 328,000 people in 152 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice. PwC Greece exists to provide top-quality industry-focused assurance, tax, consulting, deals and outsourcing services to industry leading clients.
Don’t miss the opportunity to develop yourself and grow your career in the global leading professional services firm in Greece.
We’re a network of firms in 155 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services.
About the company
At PwC Greece, we believe change is the new constant. An enterprise’s ability to innovate, adopt new technology and disrupt the status quo is a core capability needed to thrive. We support and guide clients to disrupt their existing business models. Innovative mindsets and human ingenuity are always welcome. This is why we are looking for you.
PwC in Greece is the largest professional services firm in the country, with premises in Athens, Thessaloniki, Patras,Ioannina and Rhodes and more than 2000 employees. More than 328,000 people in 152 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice. PwC Greece exists to provide top-quality industry-focused assurance, tax, consulting, deals and outsourcing services to industry leading clients.
Don’t miss the opportunity to develop yourself and grow your career in the global leading professional services firm in Greece.
We’re a network of firms in 155 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services.