What you'll do
- Maintain, analyze, troubleshoot, upgrade, replace and repair computer hardware and peripherals
- Act as escalation point for complex technical and configuration issues
- Provide onsite support for VIP and P&E users
- Serve as Technical Subject Matter Expert on desktop applications and site functions
- Configure and administer Softphone and Hard Phone systems
- Monitor and maintain desktop compliance including SCCM Client Health, SEP Anti-Virus, and MS Patch updates
- Monitor and maintain site DHCP IP allocation and VLAN configuration and administration
- Assist in discovery, planning and managing IT projects
- Liaise between other departments and Site IT group
- Collaborate with IT teams during development and deployment of desktop images and software projects
- Recommend process and technology improvements
- Support senior IT team with sales process
- Provide minimal training and technical assistance to end users
- Create and update documentation such as SOPs, Job Aids, and FAQs
- Lead team performance by enforcing policies and mentoring junior specialists
- Act as backup for IT Site Supervisor as needed
- Act as primary IT liaison with vendors, service providers, business partners, facilities, and stakeholders
- Coordinate technology implementations, infrastructure upgrades, site readiness, audits, compliance, security, business continuity, procurement, and other operational tasks
Key requirements
- Superior IT support knowledge and desktop operating systems
- Hardware troubleshooting and Microsoft software applications
- Knowledge of SCCM, Antivirus (SEP Anti-Virus), DHCP, VLAN Configuration and Administration
- Experience with Active Directory, Group Policies, MS Exchange, software deployment and imaging software
- PowerShell scripting and command language
- Customer interaction skills and documentation creation and updating
- Computer Science / Engineeringpreferred
Benefits
- Not explicitly mentioned in the job ad.
About the job
As a Desktop Support Lead Technician you will be responsible for maintaining the desktop/ workstation environment, software distribution, security updates, second level troubleshooting and you will act as a lead for escalation of complex issues. Provide advanced technical end-user support to…
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.