it support specialist
Sep 30, 2026 · PwC Greece
What you'll do
- Log, prioritize, troubleshoot, escalate, resolve, and close IT tickets
- Apply escalation judgment and coordinate smooth handovers to specialist or Level 2 teams
- Identify recurring issues and contribute to problem management and service improvement
- Maintain accurate ITSM data, documentation, and resolution notes
- Create and improve knowledge base articles, SOPs, and support documentation
- Support end-user devices, identity and access, and Microsoft 365
- Support IT initiatives such as rollouts, upgrades, pilots, and user adoption
- Deliver a high-quality, people-centred support experience
- Perform onboarding and offboarding checks, asset management, and CMDB accuracy controls
- Identify AI, automation, and self-service opportunities
Key requirements
- 2+ years' experience
- ServiceNow or similar ITSM tools; incident and service request management
- IT service desk and end-user support; IT troubleshooting; escalation management
- Microsoft 365; Windows; endpoint management; identity and access support
- ITIL practices; problem management; service improvement
- Knowledge base and SOP documentation; asset management and CMDB accuracy
- AI, automation, and self-service
- Computer Science / Engineeringpreferred
Benefits
- Hybrid working model, collaborative office spaces, local and global career opportunities, continuous learning and certifications, extra leave days, wellness initiatives, and an inclusive team environment.
About the job
The IT Support Specialist plays a critical role in delivering high‑quality IT support services and ensuring an excellent end‑user experience. Operating with a high level of autonomy, the role is responsible for managing incidents and service requests end‑to‑end, applying sound technical judgement…
About the company
At PwC Greece, we believe change is the new constant. An enterprise’s ability to innovate, adopt new technology and disrupt the status quo is a core capability needed to thrive. We support and guide clients to disrupt their existing business models. Innovative mindsets and human ingenuity are always welcome. This is why we are looking for you.
PwC in Greece is the largest professional services firm in the country, with premises in Athens, Thessaloniki, Patras,Ioannina and Rhodes and more than 2000 employees. More than 328,000 people in 152 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice. PwC Greece exists to provide top-quality industry-focused assurance, tax, consulting, deals and outsourcing services to industry leading clients.
Don’t miss the opportunity to develop yourself and grow your career in the global leading professional services firm in Greece.
We’re a network of firms in 155 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services.
About the company
At PwC Greece, we believe change is the new constant. An enterprise’s ability to innovate, adopt new technology and disrupt the status quo is a core capability needed to thrive. We support and guide clients to disrupt their existing business models. Innovative mindsets and human ingenuity are always welcome. This is why we are looking for you.
PwC in Greece is the largest professional services firm in the country, with premises in Athens, Thessaloniki, Patras,Ioannina and Rhodes and more than 2000 employees. More than 328,000 people in 152 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice. PwC Greece exists to provide top-quality industry-focused assurance, tax, consulting, deals and outsourcing services to industry leading clients.
Don’t miss the opportunity to develop yourself and grow your career in the global leading professional services firm in Greece.
We’re a network of firms in 155 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services.