guest experience manager
Oct 9, 2026 · NUMO Hotels & Resorts
What you'll do
- Oversee daily Guest Experience operations and ensure exceptional service
- Collaborate with all departments to deliver seamless guest experiences
- Organize VIP arrivals, concierge services, and guest tours
- Welcome VIPs, high-profile guests, and Hilton Honors Elite members and meet their preferences
- Supervise personalized service delivery and maintain updated guest profiles
- Handle complaints and guest recovery procedures professionally
- Analyze guest feedback, reviews, and KPIs; prepare reports and suggest improvements
- Lead, schedule, and train the Guest Experience team to maintain service excellence
Key requirements
- 3+ years' experience
- Guest experience operations, guest service excellence, and hotel operations
- VIP guest management and concierge services
- Complaint handling, guest feedback analysis, and KPI reporting
- Team leadership, team scheduling, and teamwork
- Guest profile management
- English language proficiency, computer skills, and Microsoft Office
- Tourism
Benefits
- Competitive pay, on-the-job training and workshops, career growth opportunities, accommodation, daily meals, outlet discounts, uniform, laundry allowance, access to global training platforms and a library, exclusive hotel rates, and winter work abroad opportunities.
About the job
Conrad Corfu, opening in 2026, is the latest addition to the Numo Hotels & Resorts portfolio. More than a place to stay, it’s a destination where authentic Corfiot heritage meets stylish modern living, designed to connect people with culture, nature, and each other. Key Responsibilities - Oversee…
About the company
At Numo Hotels & Resorts, we exist to redefine the essence of hospitality, bringing you a fresh and modern twist—just like our name suggests! We blend a unique, elegant atmosphere with a vibe that goes beyond expectations, all while creating a welcoming and secure space for our amazing team. Our company is built on a foundation of key values: integrity, teamwork, respect, kindness, and creativity. These values drive our actions, foster collaboration and inspire innovation in all that we do.
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About the company
At Numo Hotels & Resorts, we exist to redefine the essence of hospitality, bringing you a fresh and modern twist—just like our name suggests! We blend a unique, elegant atmosphere with a vibe that goes beyond expectations, all while creating a welcoming and secure space for our amazing team. Our company is built on a foundation of key values: integrity, teamwork, respect, kindness, and creativity. These values drive our actions, foster collaboration and inspire innovation in all that we do.
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