guest experience manager | parilio, a member of design hotels (season 2026) d9fd1afcfc

Sep 14, 2026 · Marriott Bonvoy

Πάρος·Sep 14, 2026

ΠάροςOn SiteΤουρισμός / ΞενοδοχείαSeasonalFull Time

JOBILY AI SUMMARY

What you'll do

Manage the Guest Experience department and evaluate team performance
Design, implement, and monitor guest experience strategies and initiatives
Lead recruitment, onboarding, training, and development of the Guest Experience team
Handle escalated and complex guest complaints and ensure effective resolution
Collaborate with Food & Beverage, Housekeeping, Front Office, and other departments
Monitor, analyze, and interpret guest feedback to identify improvement areas
Establish, track, and report on guest satisfaction KPIs
Develop and maintain guest loyalty initiatives
Oversee special guest services for VIP and high-profile guests
Prepare and present reports on guest satisfaction and team effectiveness

Key requirements

3+ years' experience
Proficiency in PMS systems and Microsoft Office
Strong team management and leadership skills
Expertise in guest service standards and complaint resolution
Experience in guest feedback analysis and KPI monitoring
Collaboration with multiple departments for seamless guest experience
Excellent communication skills and multilingual communication
Hospitality Management / Tourism

Benefits

Staff accommodation with Wi-Fi and air conditioning.
Half-board meal plan (Breakfast & Lunch).
Continuous training and development opportunities.

About the job

The Guest Experience Manager is responsible for overseeing the daily operations of the guest experience team. The ideal candidate ensures that guest service standards are consistently applied while adhering to all hotel and departmental policies and procedures. Key Accountabilities - Manage the…

Marriott Bonvoy

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