guest experience supervisor | vedema, a luxury collection resort (season 2026) ef85b7ed65

Sep 14, 2026 · Marriott Bonvoy

Σαντορίνη·Sep 14, 2026

ΣαντορίνηOn SiteΤουρισμός / ΞενοδοχείαSeasonalFull Time

JOBILY AI SUMMARY

What you'll do

Lead and supervise the Guest Experience team to maintain high service standards
Oversee guest arrivals, departures, and in-house requests for seamless service
Address and resolve guest complaints and special requests professionally
Monitor team operations for compliance with service standards and hotel policies
Collaborate with Housekeeping, Food & Beverage, and other departments for coordinated service
Collect and analyze guest feedback and manage it through review platforms
Identify service gaps and implement corrective actions based on feedback
Support initiatives to enhance guest satisfaction and achieve business goals
Maintain updated guest profiles and track preferences for personalized service

Key requirements

2+ years' experience
Guest Experience Management and Hospitality Operations
Team Leadership and Collaboration skills
Service Recovery and Customer Service abilities
Proficiency in PMS Systems and Microsoft Office
Guest Feedback Analysis expertise
Strong Communication Skills, Interpersonal Skills, Negotiation Skills, and Adaptability
Hospitality Management / Tourism

Benefits

Staff accommodation with Wi-Fi and air conditioning.
Half-board meal plan (Breakfast & Lunch).
Continuous training and development opportunities.

About the job

The Guest Experience Supervisor is responsible for overseeing the daily operations of the Guest Experience team, ensuring that all guest interactions are handled professionally, efficiently, and in line with the hotel’s service standards. This role plays a key part in delivering a seamless…

Marriott Bonvoy

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