guest experience supervisor | empiria group (season 2026) f92f714b0b

Sep 14, 2026 · Marriott Bonvoy

Ελλάδα·Sep 14, 2026

ΕλλάδαOn SiteΤουρισμός / ΞενοδοχείαSeasonalFull Time

JOBILY AI SUMMARY

What you'll do

Lead and supervise the Guest Experience team to maintain high service standards and guest satisfaction
Oversee guest arrivals, departures, and in-house requests to ensure seamless and personalized service
Address and resolve guest complaints, concerns, and special requests promptly and professionally
Monitor daily team operations for compliance with service standards, brand guidelines, hotel policies, and procedures
Collaborate with operational departments like Housekeeping and Food & Beverage for coordinated guest experiences
Collect, analyze, and manage guest feedback from direct interactions and online platforms
Identify service gaps and implement improvements based on guest feedback
Support the Guest Experience Manager in initiatives to enhance guest satisfaction and achieve business goals
Maintain accurate guest profiles and track preferences for personalized service

Key requirements

2+ years' experience
Guest Experience Management and Service Standards Compliance
Team Leadership and Coordination with Operational Departments
Complaint Resolution and Guest Feedback Management
PMS systems and Microsoft Office proficiency
Interpersonal Communication, Negotiation Skills, and Customer Service Excellence
Organizational Skills and Adaptability
Hospitality Management / Tourism

Benefits

Staff accommodation with Wi-Fi and air conditioning.
Half-board meal plan (Breakfast & Lunch).
Continuous training and development opportunities.

About the job

The Guest Experience Supervisor is responsible for overseeing the daily operations of the Guest Experience team, ensuring that all guest interactions are handled professionally, efficiently, and in line with the hotel’s service standards. This role plays a key part in delivering a seamless…

Marriott Bonvoy

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