What you'll do
- Manage portfolios of overdue energy-sector customer debts
- Call debtors to negotiate and establish sustainable repayment arrangements
- Explain outstanding balances, settlement options, and potential further actions when required
- Monitor agreed repayment arrangements and address breaches of payment terms promptly
- Handle incoming and outgoing calls about financial matters and customer requests
- Enter and regularly update contact details, actions, and outcomes in company systems
- Collaborate with the legal team on cases requiring further court or out-of-court handling
- Draft and send relevant correspondence, including emails and informational letters
- Ensure compliance with applicable regulations, company policies, and ethical principles
- Meet collection quality and volume KPIs while maintaining a high level of professional service
Key requirements
- Communication, customer service, and call handling
- Negotiation, agreement negotiation, and difficult conversation management
- Debt collection and regulatory compliance
- Computer literacy, MS Office, and data entry and updating
- Target and KPI orientation
- Time management and multitasking
- General Education / Any Field / Technical Education / Vocational Education
Benefits
- Performance-based bonus scheme, group health insurance, and the option of 8-hour or 6-hour employment.
- Modern and supportive work environment.
- Stable employment under an indefinite-term contract.
About the job
Η LMW αναζητά Collection Agents, για λογαριασμό πελάτη της, δικηγορικής εταιρείας με έδρα το κέντρο της Αθήνας, με αντικείμενο τη διαχείριση χαρτοφυλακίων ληξιπρόθεσμων οφειλών στον κλάδο της ενέργειας. Αναζητούμε επικοινωνιακούς και υπεύθυνους επαγγελματίες, με εμπειρία σε Call Center ή Customer…
About the company
LMW is a boutique HR consultancy with a global reach, dedicated to creating thriving work environments powered by people.
Our aim is to enable organisations from around the world to seamlessly scale HR operations, with confidence and compliance, through tailored HR services:
- Recruitment
- Employer of Record (EOR)
- HR consulting (HRC)
Our personalised service delivery and engaged support are the outcome of more than 10 years of experience, and over 100 successful customer engagements to-date.
With a strong presence in Southern and Central Europe, and a global partner network, we are strategically positioned to serve key business hubs and unlock the full potential of every business and individual we serve, wherever they might be.
About the company
LMW is a boutique HR consultancy with a global reach, dedicated to creating thriving work environments powered by people.
Our aim is to enable organisations from around the world to seamlessly scale HR operations, with confidence and compliance, through tailored HR services:
- Recruitment
- Employer of Record (EOR)
- HR consulting (HRC)
Our personalised service delivery and engaged support are the outcome of more than 10 years of experience, and over 100 successful customer engagements to-date.
With a strong presence in Southern and Central Europe, and a global partner network, we are strategically positioned to serve key business hubs and unlock the full potential of every business and individual we serve, wherever they might be.