collection specialist - εnergy sector
Sep 24, 2026 · OPTIMAL - Human Reinforced
What you'll do
- Conduct daily telephonic communication with customers about overdue debts
- Assess customer needs and repayment capability
- Propose suitable solutions and payment arrangements according to company policies
- Provide excellent customer service with professionalism and customer focus
- Record and update customer information in CRM systems
- Achieve quality and quantity targets following company procedures
Key requirements
- Telephonic communication and negotiation skills
- Customer needs assessment and customer service orientation
- Familiarity with CRM systems and Microsoft Office (Word & Excel)
- English language proficiency
- Professionalism, goal orientation, and stress management
- Energypreferred
Benefits
- Competitive compensation package.
- Attractive monthly performance bonus based on targets.
- Comprehensive training and continuous support.
About the job
Ο ρόλος αφορά την τηλεφωνική επικοινωνία με πελάτες για τη διαχείριση ληξιπρόθεσμων οφειλών στον ενεργειακό κλάδο, με στόχο την κατανόηση των αναγκών τους, την παροχή εξατομικευμένων λύσεων και την επίτευξη βιώσιμων διακανονισμών. Δεν απαιτείται προηγούμενη επαγγελματική εμπειρία, καθώς παρέχεται…
About the company
Since 2005, Optimal HR Group provides unparalleled, bespoke HR services to large organisations and SMEs operating in the EMEA region.
Our mission is to combine advisory and consulting services with the world's most innovative and respected tools in order to provide our clients bespoke HR solutions which will assist them to maximise the value of their human capital and strengthen their core business model.
We pride ourselves on delivering a 360° business support platform to our clients through 5 divisions:
Talent Acquisition
HR Strategy & Talent Development
Learning Services
Workforce Management
Outplacement
About the company
Since 2005, Optimal HR Group provides unparalleled, bespoke HR services to large organisations and SMEs operating in the EMEA region.
Our mission is to combine advisory and consulting services with the world's most innovative and respected tools in order to provide our clients bespoke HR solutions which will assist them to maximise the value of their human capital and strengthen their core business model.
We pride ourselves on delivering a 360° business support platform to our clients through 5 divisions:
Talent Acquisition
HR Strategy & Talent Development
Learning Services
Workforce Management
Outplacement