What you'll do
- Manage a portfolio of customers with overdue balances and monitor outstanding receivables
- Communicate with customers by phone and email to secure timely collections
- Investigate and resolve payment, billing, invoicing, and account discrepancies
- Negotiate payment arrangements and repayment plans in line with company policies
- Monitor payment commitments and follow up when necessary
- Identify increased credit or collection risk and escalate complex cases
- Collaborate with internal teams to resolve issues and accelerate collections
- Achieve individual and team collection targets and KPIs
- Contribute to continuous improvement of collections processes and practices
Key requirements
- Collections management, receivables monitoring, and payment and billing issue resolution
- Customer communication and negotiation
- Credit risk identification
- Microsoft Excel, MS Office, and analytical thinking
- Organizational skills, prioritization, and problem-solving
- KPI and target achievement, English, and Greek
- Economics / Business Administration / Accountingpreferred
Benefits
- Competitive remuneration package, Ticket Restaurant Card, Group Health Insurance Plan, preferential household electricity plan, and Pension Plan.
About the job
We are currently looking for a Collection Agent to join our Collections team in Athens, Greece. By joining this role, you will be responsible for managing and monitoring overdue receivables for major customers, ensuring timely collections and contributing to the achievement of the company's…
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility
About the company
As one of Greece’s largest Heavy Industries Companies, Metlen provides more than 4,820 direct and indirect jobs, creating a work environment characterised by job security, equality, stability and employee commitment to the corporate values.
The human resources of the Company comprise highly skilled and trained people active in various sectors and disciplines.
In Metlen we seek to treat our people in a responsible and consistent manner and to remain their first choice of employer throughout the course of their careers. We are standing by our people and we take concrete steps to support their professional development.
Corporate Culture
The corporate culture of Metlen is the element that ensures cohesion and consensus in the efforts to realize the Company's vision, and is present across all the levels of the workforce – from the top management down to the production line.
The core priority of the corporate culture is to invest constantly in the human capital, which is the Company's driving force.
To this end:
- We focus on attracting and retaining competent professionals, whose values and principles are aligned with those of the Company
- We put to good use the potential of our people and we seek to provide them with tools and opportunities to help them develop their skills and support their professional development within the Company
- We encourage innovation, initiative, learning and diversity
- We recognise the importance that maintaining a balance between professional and personal life has for our employees
- We keep in place a set of corporate values that promote business excellence and social responsibility