What you'll do
- Welcome guests warmly and professionally while delivering high service standards
- Handle guest issues, concerns, requests, and complaints accurately and efficiently
- Book tours, excursions, dinner reservations, special events, and entertainment
- Arrange flowers, amenities, parcels, special deliveries, and guest transportation
- Manage reservation inquiries and changes through in-person and phone contact
- Provide personalized solutions and maintain knowledge of hotel facilities, services, and the local area
- Support the Front Office department and communicate promotions to guests
- Keep guest information accurate and up to date
- Maintain professional appearance, hygiene, ethics, and confidentiality
Key requirements
- 2+ years' experience
- Guest service, Front office support & Guest complaint handling
- Reservation management, Tour and excursion booking & Transportation arrangements
- English language & Local area knowledge
- Opera / Fidelio programs & Computer literacy
- Problem solving, Multitasking & Organizational skills
- Interpersonal skills & Confidentiality
Benefits
- Competitive compensation package based on qualifications and experience, accommodation at fully equipped apartments, and daily meals.
- The company offers a pleasant working environment, supportive management, training and career development, and opportunities for career progression.
About the job
Job Responsibilities: - Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner. - Anticipate and handle guest issues and concerns in an accurate, efficient, and professional manner, including booking tours, making dinner…
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.