What you'll do
- Welcome guests warmly, politely and professionally while delivering high service standards
- Handle guest issues, complaints and requests accurately, efficiently and professionally
- Book tours, excursions, dinner reservations, events and entertainment as requested
- Arrange flowers, amenities, parcels, special deliveries and guest transportation
- Respond to in-person and telephone enquiries and assist with reservation changes
- Provide personalized solutions and maintain knowledge of hotel facilities, services and the local area
- Assist the Front Office department and communicate promotions effectively to guests
- Keep guest information accurate and up to date
- Maintain professional appearance, hygiene and ethical standards
- Protect guest confidentiality and follow proper protocols
Key requirements
- 2+ years' experience
- English language and Telephone communication
- Customer service, Guest relations and Problem solving
- Reservations management and Front Office operations
- Opera / Fidelio programs and Computer literacy
- Organizational skills and Multitasking
- Confidentiality and Local area knowledge
Benefits
- Competitive compensation based on qualifications and experience, accommodation in fully equipped apartments, and daily meals.
- The company offers a pleasant working environment, supportive management, training, career development, and career progression opportunities.
About the job
Job Responsibilities: - Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner. - Anticipate and handle guest issues and concerns in an accurate, efficient, and professional manner, including booking tours, making dinner…
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.