conrad service agent

Oct 8, 2026 · Conrad Athens The Ilisian

Χίλτον·Oct 8, 2026

ΧίλτονOn SiteΤουρισμός / ΞενοδοχείαPermanentFull Time

JOBILY AI SUMMARY

What you'll do

Serve as the main guest contact, responding to inquiries and requests by phone, email, and chat.
Assist with room service orders, housekeeping needs, concierge requests, and hotel information.
Document and track guest interactions and service requests using hotel management systems, Opera PMS, and HotSOS.
Anticipate guest needs and preferences to deliver personalized service.
Monitor, prioritize, and manage incoming requests, escalating complex issues when needed.
Coordinate with Front Office, Housekeeping, and Engineering to deliver seamless guest experiences.
Gather guest feedback, address concerns, and share insights with leadership.
Maintain current knowledge of hotel amenities, services, and promotions.
Follow hotel policies and procedures to support a safe, respectful, guest-focused environment.
Support Guest Service Center initiatives and maintain high operational standards.

Key requirements

2+ years' experience
Customer service, Guest service, and Luxury hospitality
Greek language fluency, English language fluency, and Communication skills
Problem-solving, Multitasking, and Time management
Hotel management systems, Opera PMS, HotSOS, and Microsoft Office
Attention to detail and Organizational skills

Benefits

The company offers a competitive remuneration package, private medical insurance, and career development opportunities.
The role also offers professional growth and well-being support in a dynamically growing business environment.

About the job

As a Conrad Service Agent, you will be at the forefront of guest interaction, providing exceptional service and support to ensure an unforgettable experience for all guests at Conrad Athens The Ilisian. Your role will involve taking inquiries, addressing requests, and resolving issues with a focus…

Conrad Athens The Ilisian

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