guest experience supervisor | parilio, a member of design hotels (season 2026) 4b53697bce

Sep 14, 2026 · Marriott Bonvoy

Πάρος·Sep 14, 2026

ΠάροςOn SiteΤουρισμός / ΞενοδοχείαSeasonalFull Time

JOBILY AI SUMMARY

What you'll do

Lead and supervise the Guest Experience team ensuring high service standards and exceptional guest satisfaction
Oversee guest arrivals, departures, and in-house requests providing seamless and personalized service
Address and resolve guest complaints, concerns, and special requests promptly and professionally
Monitor daily team operations for compliance with service standards, brand guidelines, and hotel policies
Collaborate with Housekeeping, Food & Beverage, and other departments to coordinate a cohesive guest experience
Collect, analyze, and manage guest feedback from direct interactions and online platforms
Identify service gaps and implement corrective actions based on guest feedback
Support the Guest Experience Manager in developing initiatives to enhance guest satisfaction
Maintain accurate guest profiles tracking preferences for personalized service

Key requirements

2+ years' experience
Leadership and team collaboration skills
Guest Experience Management and Guest Complaint Resolution
Hospitality PMS Systems and Microsoft Office proficiency
Communication Skills and Negotiation abilities
Organizational Skills and Customer Service focus
Multilingual Ability
Hospitality Management / Tourism / Any Field

Benefits

Staff accommodation with Wi-Fi and air conditioning.
Half-board meal plan (Breakfast & Lunch).
Continuous training and development opportunities.
Career growth opportunities within Empiria Group and Marriott International properties worldwide.

About the job

The Guest Experience Supervisor is responsible for overseeing the daily operations of the Guest Experience team, ensuring that all guest interactions are handled professionally, efficiently, and in line with the hotel’s service standards. This role plays a key part in delivering a seamless…

Marriott Bonvoy

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