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Πωλήσεις / Marketing / Εμπόριο Λιανικής

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Χρηματοοικονομικά

Εστίαση

Τουρισμός / Ξενοδοχεία

Κέντρο Εξυπηρέτησης / Call Center

Διοίκηση Επιχειρήσεων

Αποθήκη / Logistics

Βιομηχανική Παραγωγή

Άλλο

Επαγγέλματα Υγείας

Αισθητική / Κομμωτήριο

Μεταφορές

Εκπαίδευση

Ανθρώπινο Δυναμικό / HR

Ναυτιλία

Νομικές Υπηρεσίες

Γραμματειακή Υποστήριξη

Δημοσιογραφία / ΜΜΕ

Φροντίδα Κτιρίων / Σπιτιών

Τέχνες / Πολιτισμός

Προσωπικό Ασφαλείας

Αθλητισμός / Fitness

Εργάτες

Φροντίδα Ενήλικων / Παιδιών

Αερομεταφορές

Τηλεπικοινωνίες

Αγροτική Παραγωγή

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We are seeking an experienced Head of PMO to lead and scale the PMO function to ensure consistent, high-quality delivery of customer projects. You will define and implement the Temenos Implementation methodologies with a specific focus on the project management methodologies, standards, and tools to optimize delivery performance, ensure profitability, and enhance customer satisfaction. This role requires collaboration with regional delivery teams, governance, and finance leaders to drive operational excellence. This role will pivotally ensure best-in-class project and program management practices, aligning with the Delivery model to drive consistency, efficiency, and financial performance across large-scale projects and initiatives.In your role, you will be responsible for nurturing a project management community of more than 100 people, defining, designing, developing, and delivering Project Management training, and supporting the project managers from lead generation until project delivery.The ideal candidate will have a strong project management background and some solid experience in service sales. Deep expertise in large project delivery (ideally in the financial sector) and financial acumen to manage budgets and financial performance without external assistance complete the profile.OPPORTUNITIES<ul><li>Maintain and improve the Temenos Implementation methodologies in collaboration with the other business units’ part of the Delivery organization.</li><li>Maintain and develop autonomously the Temenos Project Management methodology.</li><li>Enforce project management frameworks, standards, and best practices.</li><li>project audits and lessons learned.</li><li>Maintain and enhance the Temenos project management tools (risk management, project estimation and so on) in partnership with the other business units of the Delivery organization and the services contractual templates in collaboration with the legal team.</li><li>Drive continuous improvement initiatives to enhance delivery efficiency.</li><li>Develop the framework to ensure that Temenos project managers can deliver the contractual commitment whilst achieving the expected financial results, drive customer satisfaction and create opportunities for up-sell and cross-sell.</li><li>Oversee the end-to-end execution of customer projects, ensuring they are delivered on time, within scope, and on budget while achieving maximum customer satisfaction.</li><li>Establish standardized PMO methodologies, processes, and tools to optimize project execution and risk management.</li><li>Leverage data insights to recommend improvements in project delivery and operational efficiency</li><li>Provide strategic direction and support to project managers, ensuring high-quality and timely delivery.</li><li>Foster a culture of accountability, transparency, and innovation within the PMO function.</li><li>Identify, assess, and mitigate project-level risks (e.g., scope creep, delivery delays, resource constraints).</li><li>Establish early warning systems for detecting and addressing project issues.</li><li>Implement escalation protocols to raise critical project risks</li></ul>SKILLS<ul><li>Proven experience in building and scaling PMO teams and project/program management, preferably within the technology or financial services sector.</li><li>Expertise in leading large-scale projects in the financial sector.</li><li>Strong financial management skills, with the ability to own and run a P&amp;L independently. Familiarity with financial reporting and forecasting&nbsp;tools.</li><li>Proven track record of improving project efficiency and delivery timelines.</li><li>Strong people management skills, including coaching and mentoring.</li><li>Strong leadership and stakeholder management skills. Experience collaborating with senior leadership, sales, and finance teams.</li><li>Strong customer engagement skills and ability to manage expectations.</li><li>Experience in driving continuous improvement initiatives and process optimization.</li><li>Excellent analytical and problem-solving abilities.</li></ul>VALUES<ul><li>Care&nbsp;about&nbsp;driving continuous improvement initiatives and process optimization.</li><li>Commit&nbsp;to strong people management skills, including coaching and mentoring.</li><li>Collaborate in&nbsp;leading large-scale projects in the financial sector.</li><li>Challenge&nbsp;the status quo.</li></ul> SOME OF OUR BENEFITS include:<ul><li>﻿Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month</li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership</li><li>Family care:&nbsp;4 weeks of paid family care leave</li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge</li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Head of PMO

We are seeking an experienced Head of PMO Governance Director to optimize and enforce the governance framework for our global delivery organization. You will provide strategic oversight, risk management, and compliance across the entire customer project portfolio. You will validate that our projects are delivered in alignment with the company’s financial objectives, contractual obligations, and quality standards. Part of your scope work is the definition of objectives and key results (OKRs) to measure the success of our project and of the Delivery business unit at large. You also need to identify sweet spots and leakages in our performance and proactively suggest remedy actions for the latter.The Head of Governance will oversee a large global team, maintaining financial oversight of the project’s P&amp;Ls with full and driving operational excellence across delivery teams.The ideal candidate will have a strong project management background, deep expertise in governance frameworks, and the financial acumen to manage budgets and financial performance without external assistance.This role involves collaborating with senior leadership, and internal delivery teams to mitigate risks, resolve escalations, and drive consistent service excellence.OPPORTUNITIES<ul><li>﻿Define and implement a governance framework to ensure effective oversight and management of project delivery.</li><li>Oversee contract compliance, risk management, and financial controls.</li><li>Support the customer escalation team and help manage contractual disputes.</li><li>Collaborate with the PMO, finance, and legal teams to enforce governance policies.</li><li>Define Objective and Key Results (OKRs) and reporting framework to track project and Delivery organization performance.</li><li>Provide regular reports to the executive leadership team on portfolio performance, risks, and compliance</li><li>Partner with senior leadership and stakeholders to align governance practices with business objectives.</li><li>Lead and manage a large global team, fostering collaboration and operational excellence.</li><li>Foster a culture of accountability, transparency, and innovation within the Governance function.</li></ul>SKILLS<ul><li>Proven experience in governance and project/program management, preferably within the technology or financial services sector.</li><li>Strong financial management skills, with the ability to own and run a P&amp;L independently.</li><li>Expertise in project methodologies (Agile, SAFe, Waterfall, Hybrid) and governance best practices.</li><li>Experience in managing large-scale transformation initiatives and leading large global teams.</li><li>Ability to strategically align governance frameworks with corporate objectives.</li><li>Strong leadership and stakeholder management skills.</li><li>Excellent analytical and problem-solving abilities.</li><li>Strategic Governance and Risk Management: Proven experience in project and portfolio governance for external customer delivery, expertise in contract compliance, risk assessment, and mitigation strategies, and strong knowledge of regulatory and legal frameworks related to external service delivery.</li><li>Working knowledge of IFRS (International Financial Reporting Standards)</li><li>Financial and Commercial Acumen: experience in financial oversight, including revenue tracking, profitability analysis, and cost control, and ability to interpret financial reports and assess contract profitability.</li><li>Experience with SAFe® (SAFe. Scaled Agile Framework) and ITIL methodologies and with SaaS and Managed Services is preferred to support scalable and efficient delivery processes.</li><li>Proficiency in project portfolio management (PPM) tools is a plus.</li><li>Professional certifications such as PMP, PRINCE2, PMI-PgMP, are a plus.</li></ul>VALUES<ul><li>Care&nbsp;about proficiency in project portfolio management.</li><li>Commit&nbsp;to&nbsp;financial oversight.</li><li>Collaborate&nbsp;with the PMO, finance, and legal teams to enforce governance policies.</li><li>Challenge&nbsp;the status quo.&nbsp;</li></ul>SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month</li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership</li><li>Family care:&nbsp;4 weeks of paid family care leave</li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge</li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Head of Governance

Αναζητούμε έναν έμπειρο και οργανωτικό&nbsp;Υπεύθυνο MICE&nbsp;για τον σχεδιασμό και την υλοποίηση συνεδρίων, κινήτρων, εταιρικών εκδηλώσεων και εκθέσεων. Ο/Η ιδανικός/ή υποψήφιος/α θα διαθέτει άριστες επικοινωνιακές δεξιότητες, γνώση του τουριστικού κλάδου και ικανότητα διαχείρισης σύνθετων projects με άρτιο επαγγελματισμό.Καθήκοντα:<ul><li>Συντονισμός όλων των σταδίων MICE εκδηλώσεων (από την πρώτη επικοινωνία έως την ολοκλήρωση)</li><li>Διαχείριση αιτημάτων πελατών και δημιουργία εξατομικευμένων προτάσεων</li><li>Συνεργασία με τα εσωτερικά τμήματα για την άρτια οργάνωση των εκδηλώσεων</li><li>Ανάπτυξη και διατήρηση σχέσεων με εταιρικούς πελάτες και οργανωτές</li><li>Παρακολούθηση προϋπολογισμών και βελτιστοποίηση κόστους</li><li>Διασφάλιση υψηλού επιπέδου ικανοποίησης πελατών</li><li>Συμμετοχή σε εκθέσεις και εμπορικές συναντήσεις για προώθηση υπηρεσιών</li><li>Ανάλυση επιτυχιών και βελτίωση μελλοντικών εκδηλώσεων</li></ul>Απαραίτητα Προσόντα:<ul><li>Πτυχίο στη Διοίκηση Τουριστικών Επιχειρήσεων ή Διαχείριση Εκδηλώσεων</li><li>Προϋπηρεσία 2–3 ετών στον σχεδιασμό εταιρικών εκδηλώσεων ή MICE</li><li>Άριστες οργανωτικές ικανότητες και δυνατότητα διαχείρισης πολλών έργων ταυτόχρονα</li><li>Άριστη γνώση αγγλικών (η γνώση άλλων γλωσσών αποτελεί πλεονέκτημα)</li><li>Πολύ καλή γνώση MS Office και λογισμικών διαχείρισης εκδηλώσεων</li><li>Δημιουργικότητα, ευελιξία και προσοχή στη λεπτομέρεια</li></ul>Προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Συνεχής εκπαίδευση και δυνατότητες επαγγελματικής εξέλιξης</li><li>Εργασία σε ένα δυναμικό και αναπτυσσόμενο περιβάλλον</li></ul>

Υπεύθυνος MICE (Συνέδρια & Εκδηλώσεις)

As an Operations Specialist in the Platform Efficiency team, you will take a vital role in optimizing delivery operations and enhancing courier performance across multiple countries within the region. Your primary focus will be on supporting the execution of strategies designed to improve logistics efficiency and achieving key performance targets such as courier costs. You will work closely with the Global Courier Pricing, Logistics, and local Merchant teams, as well as other departments within regional operations, to implement initiatives that drive operational efficiency and improve courier satisfaction.This role requires strong analytical skills, including working with numbers and data analysis, to identify trends, uncover insights, and make data-driven decisions. You should be comfortable analyzing performance metrics, interpreting KPIs, and recommending strategies based on your findings. Reporting to the Regional Head of Platform Efficiency, you will be a key contributor to ensuring that the region meets its financial and operational goals.What you will be doing<ul><li>Contribute to the implementation of pricing-related changes, ensuring alignment with set goals to not only deliver cost savings but also increase courier satisfaction within the region.</li><li>Support the management of regional courier cost budgets set by the Global Delivery Operations teams, aligning with financial targets and operational quality standards.</li><li>Develop and execute data-driven strategies in collaboration with Global Logistics, Product, and Merchant teams to enhance logistics efficiency metrics and overall performance.</li><li>Analyze KPIs and performance data to understand key drivers and trends, providing insights to improve results and help devise strategies to meet or exceed regional targets.</li><li>Optimize logistics operations by enhancing route planning, reducing travel and service times, and improving overall delivery efficiency.</li><li>Create and maintain comprehensive reports and dashboards to monitor key performance indicators, track progress, and communicate results to stakeholders.</li><li>Identify opportunities to streamline courier operations, increase efficiency, and improve overall service quality for consumers, merchants, and couriers.</li></ul>Our humble expectations<ul><li>3-4 years hands-on experience&nbsp;working with both operations and data analysis in a role focused on efficiency optimization and performance improvement.</li><li>Proven ability to work extensively with data&nbsp;to drive decision-making, optimize processes, and enhance operational efficiency.</li><li>Advanced analytical skills are essential, with proficiency in Excel (or Google Sheets) for data analysis; experience with Looker, SQL, or other data applications is a strong advantage.</li><li>A&nbsp;track record of leveraging data-driven strategies&nbsp;to improve key performance metrics and achieve operational targets.</li><li>Excellent interpersonal skills with the ability to&nbsp;manage projects, collaborate across global and regional teams, and influence stakeholders&nbsp;effectively.</li><li>Highly detail-oriented, organized, and capable of managing multiple initiatives in a fast-paced environment.</li><li>Self-motivated problem solver&nbsp;with a proactive approach and a commitment to continuous improvement.</li><li>Strong communication skills, with fluency in English; additional languages are a plus.</li><li>The role can be based in any of our Wolt offices across the following locations: Greece – Athens, Cyprus – Nicosia, Azerbaijan – Baku, Kazakhstan – Almaty, Georgia – Tbilisi, Uzbekistan – Tashkent.</li></ul>

Operations Specialist, Platform Efficiency

Accountable for meeting our target KPIs on optimal supply-demand balance, to offer stellar customer experience (lateness and customer satisfaction and indirectly Quality of Service cost) as well as courier experience.<ul><li>Plan &amp; execute: Defining operational forecasts, supply plans, and application targets for your region considering both global and local knowledge, such as holidays, special events, and changing weather conditions. Aligning with other central teams such as finance and procurement during bi-annual planning.&nbsp;</li><li>Monitor &amp; course-correct: Weekly and daily monitoring of KPIs and plan performance, and executing necessary corrective actions, e.g. launching referral campaigns, activating applicants to convert faster, engaging existing courier pool to deliver more, or reactivating inactive couriers</li><li>Collaborate: with local operations teams and central teams on KPI performance, supply plans, and improvement actions progress</li><li>Develop new initiatives and ways of working: Conducting tests and proving new improvement concepts in e.g. planning, courier acquisition, onboarding performance, courier activation, and customer satisfaction. Support in implementation of global improvement initiative roll-outs</li></ul>You will report to our Global Head of Courier Supply.&nbsp;Our humble expectationsWe are looking for someone with<ul><li>You are a solid operator with experience working in operations or strategic business development in a fast-paced environment</li><li>Attitude for action and ownership beyond the obvious. You are constantly looking for opportunities to improve and have the determination to drive change</li><li>Master degree in a relevant field (Industrial Engineering, Business, or related)</li><li>Stellar capabilities in strategic thinking, analytical execution and reporting. Looker and Excel are a must, but knowing SQL is useful as well</li><li>The ability to work in cross-functional teams, maintain and manage relationships with multiple stakeholders</li><li>A true culture champion - someone that leads by example with collaboration, teamwork, data-driven decision making and best-idea-wins attitude. We also value humility and politeness at all times!</li><li>Excellent written and oral communication skills in English</li></ul>

South Regional Courier Supply Lead

Are you an experienced WFM Specialist&nbsp;with a passion for delivering exceptional service? Does designing and launching plans to increase staffing efficiency within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat! Role backgroundWolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>

WFM Specialist

As a&nbsp;Regional Scheduling Lead&nbsp;in our Workforce Management (WFM) team, you will lead a group of 5-8 schedulers managing routines across 6-9 countries. Your role is pivotal in creating efficient, accurate schedules that balance operational goals. Collaborating with the Global Scheduling Lead and partnering with Planning and Intraday teams, you will ensure alignment across functions while serving as a key escalation point for complex challenges. In this position, you will refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels. Your work will ensure smooth operations, enabling our teams to meet organizational and customer needs effectively.Your Mission:<ul><li>Work with your countries and Regional counterparts to optimise our service delivery for our customers no matter where they are;</li><li>Grow and level up your team, supporting their development through the WFM Career map and beyond;</li><li>Set the scheduling strategy for the upcoming 3 months and work with our internal, shared services and outsourced teams to deliver this;</li><li>Build scalable scheduling routines, identify and highlight replication opportunities for global consistency;</li><li>Understand and interrogate our forecasts, making adjustments using your expertise and optimise our coverage to meet our SLAs, efficiency goals and resolution times;</li><li>Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices, whilst always considering our agents’ well-being;</li><li>Drive and be accountable for WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times);</li><li>Co-own quarterly OKR target-setting with your fellow leads;</li><li>Build smaller-scale forecasts to support exceptional events, such as incidents.</li></ul>Our humble expectations<ul><li>You’re experienced as a people lead - you have at least 1 years of experience leading teams and/or 1 year in a Workforce Management role.</li><li>You’ll have created schedules in a contact centre environment in your prior roles.</li><li>You have a strong understanding of Workforce Management. You have experience in forecasting (including knowledge of different forecasting models), capacity planning, scheduling and real-time management.</li><li>You’re an independent problem solver. You’re able to identify and resolve issues independently, even in unfamiliar or ambiguous situations.</li><li>You’re a self-starter - you have a proven track record of taking ownership and creatively solving problems, while improving efficiency.</li><li>You feel confident in stakeholder management - you’re able to connect and maintain relationships with various internal teams.</li><li>You get it done. You can identify and resolve issues independently, taking initiative even under unfamiliar or ambiguous circumstances.</li><li>You are strategic and data driven - you think strategically and are able to translate strategy into operational plans, you analyse and interpret data. You have worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced!</li></ul>Next stepsWe could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company.&nbsp;If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: alexandra.richiteanu@wolt.external.com&nbsp; Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.

Workforce Management Regional Scheduling Lead, South

H&nbsp;JUMBO SA&nbsp;αναζητά έναν ενθουσιώση και αναλυτικό&nbsp;SUPPLY CHAIN ASSISTANT&nbsp;με ισχυρό στατιστικό υπόβαθρο για να ενταχθεί στην ομάδα μας. Εάν έχεις πάθος για τα δεδομένα, την ανάλυση και την αποτελεσματική διαχείριση της εφοδιαστικής αλυσίδας, τότε η θέση αυτή είναι για σένα! Κύριες Αρμοδιότητες:<ul><li>Υποστήριξη στη διαχείριση και ανάλυση δεδομένων της εφοδιαστικής αλυσίδας</li><li>Συλλογή, επεξεργασία και ανάλυση στατιστικών δεδομένων για την παρακολούθηση της απόδοσης των διαδικασιών της εφοδιαστικής αλυσίδας</li><li>Βοήθεια στην ανάπτυξη προβλέψεων ζήτησης και στη βελτιστοποίηση των επιπέδων αποθεμάτων</li><li>Συνεργασία με τα τμήματα Αγοραστών και Αποθηκών για τη βελτίωση αποδοτικότητας των διαδικασιών</li><li>Υποστήριξη στη βελτιστοποίηση των διαδικασιών παραγγελιών, μεταφορών και αποθεμάτων μέσω δεδομένων</li></ul>&nbsp;Απαιτούμενα Προσόντα:<ul><li>Πτυχίο σε Στατιστική, Μαθηματικά, Οικονομικά ή σχετικό τομέα</li><li>Εμπειρία σε θέση που σχετίζεται με τη διαχείριση εφοδιαστικής αλυσίδας ή ανάλυση δεδομένων</li><li>Ικανότητα να εργάζεσαι με μεγάλα σύνολα δεδομένων και να εξάγεις χρήσιμα συμπεράσματα</li></ul>Προαιρετικά Προσόντα:<ul><li>Πιστοποίηση ή επιπλέον σπουδές σε Στατιστική Ανάλυση ή Data Science</li></ul> Η εταιρεία σου προσφέρει:<ul><li>Ευκαιρίες επαγγελματικής ανάπτυξης και εκπαίδευσης</li><li>Δυναμικό εργασιακό περιβάλλον</li><li>Συμμετοχή σε καινοτόμα έργα και διαδικασίες που ενισχύουν την αποτελεσματικότητα της εφοδιαστικής αλυσίδας</li></ul>

SUPPLY CHAIN ASSISTANT

Reporting to the&nbsp;Retail Logistics Manager Housemarket&nbsp;of the&nbsp;Sales, Range &amp; Logistics&nbsp;department you are responsible and accountable to:<ul><li>Ensure the required Service Levels in all stores in the territory as set in the Business Plan</li><li>&nbsp;&nbsp;Balance the inventory levels per store in terms of stock weeks on hand and overstock as percent of total&nbsp;&nbsp;&nbsp;stock value, as set in the Business Plan</li><li>&nbsp;Ensure the smooth phasing in &amp; out of products according to the IKEA Product Change Date cycle</li><li>Closely monitor and manage all operating costs and P&amp;L elements related to the areas of responsibility</li><li>&nbsp;Implement all the agreed actions set in order to improve the Brand capital, the ICSS &amp; the 4 axes indices</li><li>Ensure that all company, legal and health &amp; safety guidelines are followed in all areas of responsibility and at all times</li><li>Select, develop and maintain a motivated team capable of achieving the agreed objectives</li></ul>What You Bring<ul><li>Bachelor’s degree (preferably in Supply Chain Management)</li><li>Proficiency in MS Office &amp; fluency in Englis</li><li>Knowledge of the retail market and Navision will be an asset</li><li>4-5 years in retail logistics</li><li>At least 3 years in a managerial role within supply chain</li><li>Planning &amp; organizing</li><li>Supply chain expertise</li><li>Team leadership &amp; motivation</li><li>Drive for results</li></ul>What We OfferAt IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.💰&nbsp;Competitive Compensation: Attractive salary &amp; benefits package🩺&nbsp;Health &amp; Well-being:&nbsp;Comprehensive group life &amp; medical insurance💼&nbsp;Pension Plan:&nbsp;Secure your future with our pension plan benefits💻Employee Development:&nbsp;40+ hours of annual training for continuous learning &amp; development🚀&nbsp;Career Growth:&nbsp;8/10 positions are filled from within, reflecting our commitment to internal talent🛍️&nbsp;Special Discounts:&nbsp;Discounts on IKEA products &amp; other Fourlis Group brands🍽️&nbsp;Employee Restaurant: Μeals at our employee restaurant with exclusive prices🚗&nbsp;Transportation Support: Transportation cards🌍&nbsp;Inclusive Environment:&nbsp;A welcoming, international &amp; diverse teamThe People We Are Looking For<ul><li>Lead by example, always striving to find new and better ways to move forward</li><li>Empower others by taking ownership, making decisions, and following through with accountability</li><li>Embrace a hands-on, customer-focused approach, committed to delivering excellent service</li><li>Have the courage to challenge existing solutions and think creatively.</li><li>Be passionate about life at home and the retail industry</li></ul>&nbsp;Let’s Make a Difference Together!Join us today and be part of the global IKEA family! Submit your resume and start your journey with us.

Retail Supply Integration Manager GR-CY-BG

As a Customer Experience Specialist, you'll have a key role in shaping exceptional customer experience that leave a lasting impression. Whether the company is focused on retaining customers or expanding its customer base, you will be working in an environment where every interaction matters, driving the organization to be one of the top examples in Customer Experience.In this role, you’ll have the opportunity to shape the entire customer journey, working with cross-functional teams to drive change, tackle their pain points, and create a frictionless, delightful experience for every user.Your day-to-day:<ul><li>Map and optimize customer journeys: Identify all customer touchpoints, analyze challenges, and proactively address friction points to ensure a smooth and enjoyable journey from start to finish.</li><li>Enhance customer engagement: Comprehend customers at every stage—before, during, and after a sale. You’ll address questions, guide through challenges, through collected insights from 3rd parties that interact directly to our customers, ensuring our customer (existing and potential) base has a positive experience with our product.</li><li>Develop and evolve CX strategy: Work closely with Product, Sales, Marketing teams, and our UX/CX designer, you will continuously refine our customer experience strategies. Stay on top of emerging trends and customer behaviors to ensure we’re always one step ahead, using the gathered insights to further adapt our CX strategy.</li><li>Leverage data for insightful decisions: Analyze customer feedback, behavioral data, and Product metrics to uncover actionable insights. You’ll provide clear reports that drive decision-making across the entire business.</li><li>Foster a Customer-First culture: Train teams across departments on customer preferences and needs, ensuring that everyone in the organization adopts a customer-first mindset.</li><li>Innovate with technology: Identify cutting-edge technology solutions to improve customer support, automate feedback collection, and enhance overall efficiency.</li></ul>Qualifications:<ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field.</li><li>Outstanding communication skills, with the ability to understand and empathize with customers and translate their needs into actionable improvements.</li><li>Sharp problem-solving skills and a creative approach to handling customer issues.</li><li>Proficiency in tools and the latest technology solutions for customer management.</li><li>Excellent multitasking abilities to thrive in a fast-paced, dynamic environment.</li></ul>Personal Profile:<ul><li>Agile mindset: Familiarity with Agile methodologies and Project Management principles to ensure projects are completed effectively and efficiently.</li><li>Passion for technology: A strong interest in technology and willingness to learn and adapt to new technologies and processes to stay ahead of the curve.</li><li>Customer service certification: Certification(s) in Customer Service / Experience, such as CCSP, CCXP or related fields will be highly valued, demonstrating a commitment to deliver exceptional customer experience.</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>One-time budget for home-office equipment to make your work-from-home comfortable.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>Join us and be part of a department that is fully dedicated to Customer Experience. With your expertise and passion, you will help us stay ahead of the competition and drive success in a rapidly changing business environment.

CX Optimization Specialist

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