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At Four Seasons, our people are the heart of our success. We are committed to creating a supportive environment where our employees grow, excel, and consistently deliver the exceptional service that defines our brand. We are currently seeking a Night Manager to join our Front Office leadership team at the iconic Four Seasons Astir Palace Hotel Athens.As a Night Manager, you will oversee all overnight Front Office operations ensuring seamless service, strong leadership presence, and unwavering adherence to Four Seasons standards. You will supervise the hotel during the night, support all departments, manage guest interactions with professionalism, and uphold the highest levels of safety, service, and crisis readiness.What You Will Do:<ul><li>Maintain complete knowledge of all hotel features/services, hours of operation, building history, room types, layouts, décor, rates, packages, promotions, house count, VIPs, and group activity schedules.</li><li>Demonstrate expert knowledge of Front Office systems and procedures including Opera, Visionline, HotSoS, Mobile Key, and other core operational tools.</li><li>Regularly tour all hotel areas to monitor departmental operations, guest satisfaction, staff performance, and adherence to standards.</li><li>Review late arrivals, early next-day arrivals, departures, and room availability to plan and coordinate the next day’s operations.</li><li>Ensure accurate handling of arrivals, departures, room blocks, billing requirements, and discrepancies while personally managing guest relocations when necessary.</li><li>Oversee night audit procedures and prepare required accounting reports.</li><li>Guarantee compliance with all financial and credit procedures; review paid-outs, rebates, petty cash, and cashier transactions to ensure proper approvals and reconciliation.</li><li>Support and guide the overnight team to deliver Four Seasons service excellence, acting as a mentor, coach, and role model.</li><li>Conduct spot checks on Night Receptionists and Night Bellmen to ensure brand standards and LQA expectations are consistently met.</li><li>Supervise room assignments, monitor Out of Order/Out of Service rooms, and ensure accurate tracking.</li><li>Act as the senior leader on duty overnight, handling all guest requests, complaints, and emergencies with professionalism and strong crisis management skills.</li><li>Ensure all night colleagues uphold grooming standards, uniform guidelines, communication etiquette, and Four Seasons cultural values.</li><li>Report operational updates, incidents, and departmental needs to the Front Office Manager, collaborating closely to maintain seamless continuity between shifts.</li><li>Promote hotel facilities and support upselling initiatives, motivating the team by leading through example.</li><li>Remain fully familiar with emergency procedures, fire panel operation, and crisis protocol as the designated overnight controller.</li><li>Uphold Four Seasons policies at all times, acting as a brand ambassador and maintaining the integrity of our vision, mission, and values.</li></ul>What You Bring:<ul><li>Proven experience in Front Office operations, preferably in luxury hospitality.</li><li>Strong leadership presence with the ability to supervise, motivate, and develop teams.</li><li>Deep understanding of guest service standards, night audit processes, and crisis management.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Fluency in English; additional languages are an asset.</li><li>Able to work overnight schedules, weekends, and holidays.</li><li>Professional presentation, grooming, and behavior aligned with Four Seasons standards.</li></ul>What We Offer:<ul><li>Employee Meals and Uniform &amp; Laundry provided.</li><li>Ticket Restaurant Monthly Amount of €100.</li><li>Bus Transportation to/from Elliniko.</li><li>Monthly Employee Recognition Program.</li><li>Global career growth opportunities through Task Forces and Transfers.</li><li>Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide).</li></ul>At Four Seasons Astir Palace Athens, we champion excellence, collaboration, and continuous development. Join us as a Night Manager and help shape unforgettable guest experiences while safeguarding the overnight heartbeat of our iconic hotel.

Night Manager REQ10363997

At Four Seasons Astir Palace Hotel Athens, we are seeking a highly experienced Restaurant Manager to lead Pelagos Restaurant and Astron Bar &amp; Lounge as a permanent member of our team. You will set the strategic vision, manage operations and finances, drive revenue and profitability, and mentor the next generation of restaurant leaders. This role is central to the continued success and reputation of our Michelin-starred restaurant and sophisticated lounge.What You Will Do<ul><li>Own and execute the restaurant and bar concepts, ensuring exceptional guest experiences and operational excellence.</li><li>Develop strategic and financial goals, including revenue generation, GOR/GOP targets, and market positioning.</li><li>Collaborate closely with the Executive Chef, Sommelier, and Restaurant Marketing Manager to design menus, wine lists, and promotions.</li><li>Lead, train, and mentor front-of-house staff, fostering teamwork, excellence, and career development.</li><li>Maintain visibility during peak periods, engage with regular guests, and cultivate new relationships.</li><li>Manage operating costs, labor, and budgets effectively while maximizing profitability.</li><li>Oversee marketing, PR, and social media activities to enhance the visibility and reputation of the outlets.</li><li>Participate in local F&amp;B community and industry events.</li><li>Ensure compliance with health, safety, and service standards.</li></ul>What You Bring<ul><li>Bachelor’s degree in hotel or restaurant management, or equivalent vocational experience.</li><li>Minimum 3–5 years in a similar position, preferably in standalone or restaurant group environments.</li><li>WSET Level 2 or Court of Master Sommeliers – Introductory Sommelier Course preferred.</li><li>Proven leadership skills and ability to develop teams of service-driven professionals.</li><li>Strong financial acumen and understanding of P&amp;L statements.</li><li>Excellent communication, interpersonal, and guest engagement skills.</li><li>Passion for food and beverage, and knowledge of industry trends and market landscape.</li><li>European Passport or legal right to work in Greece.</li><li>Fluency in English; Greek is an advantage.</li></ul>What We Offer<ul><li>Competitive Salary &amp; Benefits, Employee Meals, Bus Transport, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant allowance of €100/month.</li><li>Complimentary nights at Four Seasons Hotels &amp; Resorts globally.</li><li>Employee Recognition Program and access to global Training &amp; Development.</li></ul>Schedule &amp; Hours<ul><li>Permanent position – 5 working days/week with 2 days off. Flexible schedule based on operational needs.</li></ul>If you are passionate about leading a Michelin-starred restaurant, delivering world-class service, and mentoring a team of hospitality professionals, we want to hear from you!

Restaurant Manager - Pelagos Michelin Star Restaurant & Astron Bar and Lounge REQ10368044

At Four Seasons Astir Palace Hotel Athens, we are seeking a motivated and results-driven Catering Sales Manager to join our dynamic Catering team on a permanent basis. This role is focused on maximizing revenue across all catering business segments, developing new client relationships, and ensuring long-term client retention, while upholding the hotel’s reputation as a premier luxury destination for events, conferences, and private functions.As a key member of the Catering team, you will actively drive sales performance, manage strategic accounts, and work closely with internal stakeholders to deliver seamless, high-quality events. Your contribution will play an essential role in achieving revenue targets and strengthening the hotel’s position in the luxury events market.What You Will Do<ul><li>Actively solicit and book all types of catering business from a variety of leads and market segments.</li><li>Maintain a structured and organized follow-up system for all sales activities through DELPHI.</li><li>Coordinate closely with the Catering team to ensure optimal utilization of function space and maximize revenue potential.</li><li>Conduct site inspections and property tours for meeting planners and prospective clients.</li><li>Negotiate contracts to achieve maximum revenue and profitability while meeting client expectations.</li><li>Prepare, review, and manage Event P&amp;Ls to ensure profitability and long-term client retention.</li><li>Represent the hotel professionally in all client interactions and at industry events.</li><li>Finalize bookings and maximize revenue through strategic upselling across all relevant areas.</li><li>Keep the Director of Catering informed of any issues or opportunities requiring attention.</li><li>Collaborate with other hotel departments to ensure exceptional guest satisfaction and flawless event execution.</li><li>Monitor market trends, competitor activity, and sales performance, providing insights and updates to the Director of Catering.</li><li>Support the development and execution of sales initiatives for assigned market segments to increase catering activity, volume, and profit.</li><li>Contribute to achieving departmental and overall property revenue goals while maintaining the highest service standards.</li></ul>What You Bring<ul><li>Proven experience in luxury hospitality sales, with a strong focus on catering and events.</li><li>Demonstrated success in managing key accounts and consistently achieving or exceeding revenue targets.</li><li>Bachelor’s degree in Sales, Marketing, Hospitality, or a related field.</li><li>Excellent organizational, negotiation, and communication skills.</li><li>Ability to work independently, take initiative, and manage multiple priorities in a fast-paced environment.</li><li>Experience with sales and CRM systems such as DELPHI, OPERA, or similar platforms.</li><li>Fluency in English; additional languages are considered an advantage.</li></ul>What We Offer<ul><li>Competitive salary and comprehensive benefits package.</li><li>Employee meals, laundry services, and Ticket Restaurant monthly allowance of €100.</li><li>Access to Four Seasons global training, development, and travel programs.</li><li>Long-term career opportunities within a world-class luxury hospitality brand.</li><li>A collaborative and high-performance work environment that values excellence, innovation, and professional growth.</li></ul>Join Four Seasons Astir Palace Hotel Athens as a Catering Sales Manager and play a key role in driving strategic catering initiatives in a high-profile luxury market. If you are a passionate and experienced sales professional looking for a long-term career opportunity, we invite you to apply today.

Catering Sales Manager REQ10366621

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Hotel Assistant Manager / Assistant Front Desk Manager for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Direct and control the activities of the Front Desk team, acting as the Manager on Duty when senior managers are not available.</li><li>Maintain complete knowledge at all times of hotel features, services, room types, rates, packages, promotions, VIPs, and group activities.</li><li>Perform all Front Office, Guest Services, and Concierge duties as required, across all shifts.</li><li>Review daily arrivals and departures, handling VIPs, return guests, and groups efficiently.</li><li>Coordinate with Night Manager and other Assistant Managers to ensure follow-up on guest needs and issues, keeping the Front Office Manager informed.</li><li>Ensure adherence to all credit procedures, reviewing high balance reports and following up with Accounting.</li><li>Cover Night Manager duties and shifts as necessary.</li><li>Supervise and motivate the Front Office team to deliver the highest quality service and Four Seasons brand standards.</li><li>Handle guest issues or complaints professionally and efficiently.</li><li>Promote hotel facilities and ensure smooth communication with all other departments.</li><li>Lead daily handovers, spot-check staff performance, and support training and development initiatives.</li><li>Ensure compliance with all hotel policies, procedures, and Four Seasons’ standards.</li><li>Act as a role model, maintaining professional appearance, etiquette, and a friendly, courteous service attitude at all times.</li></ul>What You Bring<ul><li>Bachelor’s Degree or equivalent is preferred.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Fluency in English is essential; proficiency in Greek is an advantage.</li><li>Previous experience in Front Office management or similar role is highly advantageous.</li><li>Strong leadership, communication, and organizational skills.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally.</li><li>Employee Recognition Program.</li><li>Opportunities for Global Travel through Task Forces and Transfers.</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours<ul><li>Seasonal Job – 5 working days per week, with 2 days off.</li><li>Schedule varies weekly according to business needs.</li></ul>If you’re ready to take on a leadership role in a season filled with growth, teamwork, and unforgettable experiences, we want to hear from you!

Hotel Assistant Manager / Assistant Front Desk Manager (Seasonal 2026)

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Tennis Lounge Assistant for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Handle member and guest tennis reservations in accordance with the established reservations policies and in an efficient and friendly manner.&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Handle all member and guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with club and resort services.&nbsp;</li></ul><ul><li>Assist Members and Guests with Sports Shop merchandise sales with the goal to exceed customer expectations and to maximize revenue opportunities.&nbsp;</li></ul><ul><li>Handle all member and guest POS transactions in accordance with established Four Seasons accounting procedures.&nbsp;</li></ul><ul><li>Maintain cash bank in accordance with established Four Seasons accounting procedures.&nbsp;</li></ul><ul><li>Assist in the continuing effort to maintain the high quality of presentation in the Seasons Sports Shop by frequently rearranging merchandise and cleaning as necessary.&nbsp;</li><li>Maintain cleanliness of all courts and Tennis Lounge throughout each shift ensure that equipment is clean and well maintained. This includes lighting and music levels that must be correctly set and maintained.&nbsp;</li><li>Work harmoniously and professionally with co-workers and supervisors.&nbsp;</li><li>Assist with quarterly inventory count as required by the Recreation Manager / Supervisor&nbsp;</li><li>Ensure accuracy of billing in comparison to court reservations.&nbsp;</li></ul>What You Bring<ul><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Very Good verbal communication skills in English are essential.</li><li>Previous experience in a similar role is an advantage.</li><li>Proficiency in Greek language is an advantage.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

Tennis Lounge Assistant (Season 2026) REQ10363868

Tennis Lounge Assistant (Season 2026)

Key Responsibilities:Safety, Security &amp; Environment:<ul><li>Ensures hotel is being operated in a safe &amp; effective manner.</li><li>Ensures the correct implementation Fire Life &amp; Safety (FLS) testing procedures.</li><li>Ensures the correct operation &amp; maintenance of the hotels FLS systems.</li><li>Ensures the correct implementation of all health and safety, energy control and management directives and that up-to-date records of all test certificates/licenses are kept.</li><li>Ensures that all contractors and in-house employee’s carry out their work, in accordance with and adherence to company, local and regional health and safety at work criteria.</li><li>Maintain contacts with local authorities such as fire department, electricity supply company, health inspectors, etc., to ensure that all requirements are being complied with and that assistance or advice will be readily available whenever required.</li><li>Holds regular meetings on energy conservation, fire training, employee communications, and health &amp; safety.</li><li>Reports environmental performance through dedicated IT systems and in POMEC reports.</li><li>Ensures all technicians have a good environmental understanding.&nbsp;</li></ul>Maintenance:<ul><li>Ensures the efficient operation &amp; maintenance of all mechanical &amp; electrical equipment.</li><li>Ensures the correct upkeep of the building and grounds.</li><li>Ensures operational equipment is being maintained effectively.</li><li>Ensures the correct implementation of an effective “trouble reporting”&nbsp;system.</li><li>Ensures an effective “planned preventative maintenance” system is in place for all M&amp;E equipment.</li><li>Allocation of duties to the appropriate engineering staff / contractors.</li><li>Operation of the hotels BMS system.</li><li>Ensure that all records of maintenance and testing are being kept.</li><li>Co-ordinates and supervises the work of service contractors to ensure that the terms of all such contracts for major plant and systems are fully implemented.</li><li>Identify and recommend improvements where required.</li></ul>Personnel:<ul><li>In conjunction with Human Resources, interview and make recommendations on suitable technical personnel for employment.</li><li>Supervision of&nbsp;contractors and outsource staff.</li></ul>Procurement:<ul><li>Assist in the negotiation for consumables and service contracts, ensuring the best value for money is obtained.</li><li>Ensure that adequate stock levels and spare part lists are in place.</li></ul>Projects:<ul><li>Gives relevant M&amp;E input into capital projects.</li><li>Management and administration of capital projects controlled at hotel level.</li></ul>General:<ul><li>To be aware of hotel financial targets and assist in cost reduction methods where necessary.</li><li>Production / updating of hotels 5-year capital and long-term plans.</li><li>Complete and produce regular reports and statistics as required by hotel and Group Director management.</li></ul>Qualifications:<ul><li>Degree in Engineering or equivalent</li><li>&nbsp;Experience&nbsp;within the hospitality industry</li><li>Sound knowledge in Building Services Engineering and management</li><li>Good command in English</li></ul>

Maintenance Supervisor-New Hotel

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly skilled Head Sommelier to join our Pelagos Restaurant and Astron Bar team for the Season 2026 (minimum 6 or 7 months contract). You will design the wine and beverage menus, train and lead the sommeliers team, advise guests, and ensure the highest standards of beverage service throughout our outlets.What You Will Do<ul><li>Design and manage the wine and beverage menus for Pelagos Restaurant, Astron Bar &amp; Lounge, and Aristotle’s.</li><li>Advise and inform guests about wine selections and other beverages in an engaging and knowledgeable manner.</li><li>Train, mentor, and supervise sommeliers and commis on service and sales techniques.</li><li>Collaborate closely with the Restaurant Manager and Head Chef on wine pairing and menu development.</li><li>Maintain high standards of service, hygiene, and presentation.</li><li>Control beverage costs and contribute to financial and operational goals.</li><li>Supervise beverage deliveries, storage, and merchandising.</li><li>Monitor guest feedback and implement action plans to enhance the beverage experience.</li><li>Assist with service across different hotel outlets, events, and in-room dining as required.</li></ul>What You Bring<ul><li>Proven experience as a Sommelier or Head Sommelier in luxury hotels or Michelin-starred restaurants.</li><li>Strong knowledge of wines, spirits, and beverage service standards.</li><li>Leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>European Passport or legal right to work in Greece.</li><li>Fluency in English; Greek is an advantage.</li></ul>What We Offer<ul><li>Competitive Salary &amp; Benefits, Employee Meals, Bus Transport, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant allowance of €100/month.</li><li>Complimentary nights at Four Seasons Hotels &amp; Resorts globally.</li><li>Employee Recognition Program and access to global Training &amp; Development.</li></ul>Schedule &amp; Hours<ul><li>Summer Seasonal – 5 working days/week, 2 days off. Flexible schedule based on business needs.</li></ul>If you are passionate about wine, leadership, and delivering exceptional beverage experiences in a world-class hospitality environment, we want to hear from you!

Head Sommelier - Pelagos Michelin Star Restaurant & Astron Bar and Lounge (Seasonal 2026) REQ10368033

At&nbsp;Four Seasons Astir Palace Hotel Athens&nbsp;(ranked No. 17 in the World’s 50 Best Hotels), we are seeking a Sales Coordinator &amp; Golden Key Operator (this is a full-time, year-round position). This role will support the Sales team and the Director of Sales by coordinating and managing various administrative and operational tasks. Additionally in this role the Coordinator focuses on utilizing the Golden Sales &amp; Catering (Salesforce) software to ensure compliance with Four Seasons Group standards across all departments, including Sales &amp; Events, Accommodation, Reservations, Accounting, and Banquets. The Coordinator will play a key role in ensuring smooth operations within the Sales Department, contributing to revenue growth and high levels of customer satisfaction through excellent organizational skills, attention to detail, and effective communication.What you will doAdministrative Support:<ul><li>Assist the Sales Manager with daily administrative tasks such as preparing proposals, contracts, and correspondence.</li><li>Handle sales-related requests in the absence of a Sales team member.</li><li>Provide administrative assistance to the Director of Sales (DOS) and backup support to the sales team.</li><li>Order and maintain inventory levels of sales collateral, stationery, and administrative supplies for the Sales Department.</li><li>Take minutes during sales meetings and other necessary meetings.</li><li>Assist in the preparation and distribution of promotional materials and marketing campaigns.</li><li>Take responsibility for and/or support departmental projects.</li><li>Continuously enhance and improve the efficiency and organization of the department by implementing required administrative systems.</li></ul>System Knowledge and Utilization:<ul><li>Enter and update group requests in Golden Sales &amp; Catering (Salesforce) while coordinating with reservations to ensure accurate information in Opera PMS. Forward requests to appropriate managers as per Four Seasons standards and execute necessary daily, weekly, and monthly reports.</li><li>Ensure compliance and accuracy of information in Golden Sales &amp; Catering (Salesforce), edit and audit related reports, and maintain up-to-date tools.</li><li>Compile and execute month-end reports for the Director of Sales and provide team members with necessary Salesforce reports for daily/weekly functions.</li><li>Develop a good knowledge of additional systems such as Opera, Birchstreet, and all other systems used by the Sales Team.</li></ul>What you bring<ul><li>Applicants must have European Passport or the legal right to work in Greece.&nbsp;</li><li>College degree.</li><li>Previous experience in Sales is required.</li><li>Proficiency in Microsoft Office; knowledge of Golden S&amp;M is advantageous.</li><li>Excellent analytical, writing, and organizational skills.</li><li>High attention to detail, proactive approach, and customer service orientation.</li><li>Ability to multitask in a fast-paced environment.</li><li>Proficiency in writing and speaking Greek and English.</li></ul>&nbsp;&nbsp; What we offer<ul><li>Competitive Salary and comprehensive Benefits Package.&nbsp;</li><li>Complimentary Employee Meals &amp; Bus Transportation.</li><li>Ticket Restaurant monthly allowance.&nbsp;</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally to experience our world-class hospitality firsthand.&nbsp;</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers.&nbsp;</li><li>Access to Four Seasons global Training &amp; Development programs.&nbsp;</li></ul>Schedule &amp; Hours<ul><li>Full Time Job.</li></ul>If you are ready to take the role in the dynamic team of Sales &amp; Marketing, we want to hear from you!

Sales Coordinator & Golden Key Operator REQ10368467

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Key Duties and Responsibilities<ul><li>Encourage and build mutual trust, respect, and cooperation among team members.</li><li>Demonstrate appropriate behaviours.</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.</li><li>Provide services for customer satisfaction and retention.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Record guest issues in the guest response tracking system.</li><li>Always follow LQA Standards related to FD operations.</li><li>Respect and maintain Forbes Standards.</li><li>Focus on guest satisfaction and focus on continuous improvement.</li><li>Analyse information and evaluate results in order to choose the best solution and solve problems.</li><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Participate and contribute in the discussion of the work that affects Front Desk department, discuss the ways of service improvement.</li><li>Support implementation of the upselling program, communicating and ensuring process.</li><li>Proceed with check-ins and check-outs.</li><li>Ensure that passports data collected at the check-in and guest registration is done.</li><li>Ensure due outs are done in a timely manner.</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.</li><li>Provide necessary reports to Finance department when needed.</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Maximum room occupancy and yield is ensured in line with the standards policy on rates.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>Close communication is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies.</li><li>All charges are correctly entered onto the guest’s folio and that this is always kept up to date.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>To be very meticulous in completing the daily checklist and check that it has been done during shift handover.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>Education or Certification<ul><li>Minimum two years working in a luxury, or boutique hotel in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>

Front Office Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 17448

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Communication &amp; Reservations Agent for the Season 2026 (minimum 7 or 8 months contract).What You Will Do<ul><li>To always be fully aware of Four Seasons core standards and service Culture.&nbsp;</li><li>Capture sales from in-coming reservations calls and coordinate details of each reservation.&nbsp;</li><li>Answer all incoming calls and FS messenger from outside and channel them as appropriate.&nbsp;</li><li>Reply to all guests’ inquiries for accommodation or general hotel information&nbsp;</li><li>Articulate the description of the hotel and explain the features to maximize finalizing the booking&nbsp;</li><li>Thereafter register all the pertinent information within the right systems and follow up thoroughly to make sure the guests satisfaction and smooth operation.&nbsp;</li><li>Responsible for effective implementation and compliance Reservation Standards&nbsp;</li><li>Achieve targeted goals in Hotel Mystery Shopping calls (whenever applicable)&nbsp;</li><li>Maintain accuracy and cleanliness of the PMS Database&nbsp;</li><li>Ensure market segmentation is accurate for each reservation&nbsp;</li><li>Merge profiles as necessary&nbsp;</li><li>Create hierarchies/relationships between Corporate Accounts&nbsp;</li><li>Run daily reports for department, operational departments, Sales &amp; Marketing, General Manager, and Department Head.&nbsp;</li><li>Answer General Reservations e-mail, retrieve and distribute e-mail.&nbsp;</li><li>Handle guest complaints in accordance with Four Seasons policy.&nbsp;</li></ul>What You Bring<ul><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Excellent verbal &amp; written communication skills in English are essential.</li><li>Previous experience in a similar role is advantage.</li><li>Proficiency in Greek language is an advantage.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

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