Τι θα κάνεις
- Απαντάς σε εισερχόμενες επικοινωνίες πελατών.
- Διεξάγεις έρευνα για να παρέχεις απαντήσεις και να επιλύεις ζητήματα πελατών.
- Εξυπηρετείς συνεργάτες καταλυμάτων, επιλύοντας βασικά ερωτήματα για δωμάτια, τιμές, διαθεσιμότητα και εργαλεία extranet.
- Παρέχεις ακριβείς, έγκυρες και πλήρεις πληροφορίες με τα κατάλληλα εργαλεία, τις μεθόδους και τις διαδικασίες.
- Διασφαλίζεις υψηλό επίπεδο εξυπηρέτησης συνεργατών και θετική εμπειρία συνεργατών.
- Συμβουλεύεις για προϊόντα και επιλύεις ζητήματα πελατών πριν από την κλιμάκωση.
Βασικές προϋποθέσεις
- Επάρκεια στα Ρωσικά και τα Αγγλικά
- Εξυπηρέτηση πελατών και επίλυση ζητημάτων πελατών
- Γνώση προϊόντων ή υπηρεσιών
- Εξοικείωση με υπολογιστές και εργαλεία extranet
- Έρευνα, επικοινωνία και ακρίβεια πληροφοριών
- Τήρηση διαδικασιών και εξυπηρέτηση συνεργατών
- Γενικές Σπουδές
Παροχές
- Οι παροχές περιλαμβάνουν 25 ημέρες ετήσιας άδειας, υποστήριξη μετεγκατάστασης, εκπαίδευση και εγκαταστάσεις εργασίας στην Αθήνα, ευκαιρίες επαγγελματικής εξέλιξης και μάθησης, ανταγωνιστικές αποδοχές, δυνατότητες bonus βάσει απόδοσης και άλλες παροχές.
Περιγραφή Θέσης
Your potential has a place here with TTEC’s award-winning employment experience. As a Russian-speaking Customer Service Representative working on-site in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC Our purpose, team, and company culture are amazing, and our…
Περιγραφή Εταιρείας
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Περιγραφή Εταιρείας
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.