Τι θα κάνεις
- Απαντάς σε εισερχόμενες επικοινωνίες πελατών.
- Διεξάγεις έρευνα για να παρέχεις απαντήσεις και να επιλύεις ζητήματα πελατών.
- Επιλύεις βασικά ερωτήματα συνεργατών σχετικά με δωμάτια, τιμές, διαθεσιμότητα και εργαλεία extranet.
- Παρέχεις ακριβείς, έγκυρες και πλήρεις πληροφορίες με τα κατάλληλα εργαλεία, μεθόδους και διαδικασίες.
- Διασφαλίζεις υψηλό επίπεδο εξυπηρέτησης συνεργατών και θετική εμπειρία συνεργατών.
- Επιλύεις ζητήματα πελατών πριν από την κλιμάκωσή τους στο επόμενο επίπεδο.
Βασικές προϋποθέσεις
- Ευφράδεια στα Πορτογαλικά και στα Αγγλικά
- Εξυπηρέτηση πελατών και επικοινωνία με πελάτες
- Έρευνα και επίλυση ζητημάτων
- Εξυπηρέτηση συνεργατών και διαχείριση κλιμακώσεων
- Γνώση προϊόντων ή υπηρεσιών και εξοικείωση με υπολογιστές
- Ακρίβεια πληροφοριών και τήρηση διαδικασιών
- Οποιοδήποτε Πεδίο
Παροχές
- Ο ρόλος προσφέρει 25 ημέρες ετήσιας άδειας, υποστήριξη μετεγκατάστασης, ανταγωνιστικές δυνατότητες bonus βάσει απόδοσης και παροχές.
- Περιλαμβάνει επίσης υποστηρικτική ηγεσία, ευκαιρίες επαγγελματικής εξέλιξης και μάθησης, καθώς και εξαιρετικές εγκαταστάσεις στο κέντρο της Αθήνας.
Περιγραφή Θέσης
Your potential has a place here with TTEC’s award-winning employment experience. As a Portuguese-speaking Customer Service Representative working on-site in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC Our purpose, team, and company culture are amazing, and our…
Περιγραφή Εταιρείας
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Περιγραφή Εταιρείας
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.